United States - 33025
The nine dollar fare club is a scam. For weeks I have been trying to get a flight through their "preferential" club only to never find a fare other than full price. I don't know how this airlines has been allowed to get away with this but I would never give this airline another cent and would not ever fly them no matter how cheap.
A faudulent charge of $29.95 for Club Spirit Promotion that was unsolisted by myself or wife. We are in our...
Spirit airlines was unwilling to offer any sort of accommodation whatsoever for a flight I missed this morning traveling from DCA to FLL. I paid Spirit Airlines roughly $300.00 for a round-trip ticket. When I missed my flight I immediately called to have my itinerary switched, be placed on standby, offered a credit toward a re-booked flight, pretty much anything possible to still get down to FLL without completely forfeiting my entire fare. This is a common courtesy and an acceptable service done by every airline - except Spirit. They seized my entire fair, canceled my return ticket, and told me that if I would like I could rebook this reservation and pay the entire price of the ticket. The next available ticket out of DCA to FLL later today with the same return flight was $400+ dollars, which I was told I would have to pay in full out of my pocket.
It is completely outrageous for an airline to take advantage of a consumer like this. Many mitigating factors can lead to a missed flight and Spirit Airlines should be willing to work with the consumer.
My complaint with Spirit is in connection with a double charge to my credit card which they made and which they claim takes 10-14 business days to reverse. I spoke with my credit card company who told me they have this problem with Spirit ALL the time.
Once the double charge goes on, it takes many calls and pleading to have it reversed. My credit card company says they sometimes will receive a fax from Spirit to have the charges reversed but Spirit claims they don't ever fax anybody. I think it's farly obvious why they hold our money for almost three weeks.
Something needs to be done about this disgraceful "customer servce".
My baggage was pilfered and some items taken on a recent flight from San Pedro Sula to Ft. Lauderdale (flight 826 on Sept 24, 2007). There seems to be no way to send this information to Spiritair and I am appalled that I can not lock a bag, but my CD's, shoes, deodorant, pocket knife, electronic devices and other items were stolen after checking my baggage.
Booked 4 tickets from LAX to Detroit for August 3, 2007. Arrived at airport 2 hours before flight to find out flight was canceled. Waited about an hour and was given 2 options... wait 3 days for next flight or get full refund. We opted for refund for this leg of the flight and keep return flight so we wouldn't have to pay so much for no advance notice. We were forced to book on Southwest (what a way better experience) at almost the same amount of money for a one way flight as we paid for R/T, but felt we had no choice. It's now been a month and a half and we are still waiting for refund. Right after our trip we were able to wait on hold for a few hours to get someone in Florida at corporate. Now you are unable to call and are forced to call the reservation number. They tell you they can't answer these questions that its accounting. Someone should retrain them because they now have an added job title. Is there really an accounting dept??? I wish someone would look into suing them. They are making tons of money on just holding on to other peoples money. Every day that they hold onto it is huge! The US should stop outsourcing all of our jobs (Don't people realize that's when "identity theft" became such a problem).
My husband and I took our 1st vacation in 10 years and we decided to go to Las Vegas which was our dream vacation and do to my husbands health conditions we were unable to go on vacation, while on line checking the price of airline tickets they seemed to be the cheapest, so we booked our flight with them in April for our vacation in July, at the time they did not charge for luggage only when we went on to confirm our tickets did we find out that we had to pay for our luggage which was cheaper to do on line so we purchased on line after calling customer service and discussing the fee with them because at the time of purchasing the tickets they did not charge, however they informed us that we had to pay for the luggage if it was not going to be carry on, so we did, credit card was charged 5 times, so at this time I called there toll free number and could never get anyone on the line, so when we arrived at the airport we did crub side check in and they informed us you had to tip them ( which people normally do) I just feel it is wrong for them to demand the tip!! There was even signs up stating this, when we arrived to the counter to check in luggage we explained how are credit card was billed 5 times which they found funny for some reason and when I became irate they said I would need to take it up with customer service and they gave me my tickets, we had a connecting flight in Atlanta and I asked where my tickets were for my connecting flight and at that time they told me we had to go to luggage claims and get our luggage and get our tickets from there to go on to Las Vegas, I argued with them for sometime and got no where and it makes it difficult because of my husbands health condition we had to go thur a special security and this required us to go though everything again, so when we got to Atlanta we got our luggage and stood in line all over again and our 2 hour lay over turned out to us almost missing our connecting flight, we ended back at the same gate we arrived to Atlanta in, most airlines give you your connecting flight. I really believe this is so they can make more money off the luggage. Also after boarding the plane they charge for soda, most airlines it is served free, I will never fly Spirit again and I have told everyone I know about the horrible experience and for them never to fly Spirit and I hope that this letter can help other's from making the same mistake we did.
The customer service for these guys (Spirit Air) is the worst I have ever encountered in my life and I lied in Latin Ameirca 21 years where customer service is a luxury. As BR mentioned, these people should be investigated, fined and shut down for their practice of selling you a ticket, then canceling it or not even confirming the purchase and then taking 60 days to reimburse your credit card!!! FRAUD!
If this happens as much as it sounds like it does these guys make more money carrying on with this scam than by operating an airline. The arrogance of the jerk CEO reflects the company's attitude. Someone needs to put them out of business and until then my recommendation is DO NOT FLY SPIRIT AIR, do not even book s flight because your money will be tied up for months.
This is the letter submitted to Spirit airlines once I was unable to obtain customer service attention by phone or in person at the airport.
Originally paid ticket:
Detroit-Ft Lauderdale NK363 08-30-07
Ft-Lauderdale-Detroit NK380 09-03-07
Unfortunately I booked the ticket wrong since I needed to flight on 08-31 and not 08-30, however my return date was correct. Arrived to Detroit airport on 08-31 and Spirit assistant make me aware of reservation error. Stated that I did not showed up at the airport on 08-30 and I had had lost my ticket including the returning flight. Was a planned vacation for a long time and under time pressure and flying with someone else the same day I was forced to purchase a new expensive roundtrip ticket at the airport counter at $349.79. (My first roundtrip ticket $219.80). I agree that was my error to book the wrong date for the first flight 08-30 but also recognize that I had to pay an unnecessary extra expensive return ticket for 09-03. I am cordially asking for a refund of my second return ticket that I was forced to purchase at the airport with the threat that my first return ticket was automatically canceled.
I have been using Spirt airlines for a long time and is the first time I have and incident like this. I believe Spirit assistant did not provide the right information at the time of purchasing the second ticket. I am willing to assume my fault for booking wrong the first flight but I do not feel is fair to paid twice for the return flight.
Thanks for the attention to this matter!
This Airline is terrible. three times I have been screwed. The first was being charged for travel insurance that they were selling. The default was to purchase and if you didn't unchecked the block, you were automatically charged. The second was buying a ticket in advance and later finding out there was a luggage charge. The third incident I am still trying to undo but without success. Again, I didn't uncheck a block and I found a $29.95 charge for a free spirit promotion which I haven't been able to determine what it is nor have I have been able to contact someone by phone for the last week. I have been trying to get this reversed and can not. They are awful when it comes to customer service.
Just had very bad experience with Spirit Airlines on RT from DC to Costa Rica. The trip down was OK, but the return a nightmare. Apparently nearly everyone on flight from Costa Rica missed connections in Ft. Lauderdale on Aug. 25 because flight up was late getting off the ground, and no one in Ft.Lauderdale was helpful in the long lines. Among many problems, no boarding passes were issued in Costa Rica for the US portion, no precedence was given at any stage to those who had connections, no one was available to provide counsel (including to a woman whose luggage was stolen and who had to make a tight connection, leaving her in tears), the wrong departure gates were given to me foreclosing any possibility of making the flight, lines were complicated by plane-full of arrives from Jamaica given the same miserable treatment -- and all the while about 20 Spirit employees were milling around doing almost nothing visible, with "none of it's my problem" as their slogan, both spoken and unspoken.
Personnel at counter kept people there needlessly, telling them they could only guarantee flights north two or three days later to common destinations such as Boston or Washington, DC. Luggage for me and my traveling companion is apparently lost -- with no tracking system. What an outrage. This is a business that deserves to go out of busy. Can one imagine what the safety inspections must be like if this is how they treat passengers and luggage?
I purchased 3 round trip ticket for me an my handicap son and my grandson 8 years old) from Aguadilla P.R. to Connecticut to visit my daughter on a medical emergency. They cost $369 each plus $50 luggage. On the return flight we were involved in a car accident, this was 4 hrs prior to departure. No one was injured but as soon as we realized that we weren't going to make the flight, my daughter called Spirit airlines to try to get the next flight available to Aguadilla. Mind you I am 69 years old and this was around 3 o'clock in the morning because the flight was leaving at 6:40 from JFK, I was traveling from CT. We found out that because we were not at the airport Spirit Air canceled without refund the return flight. I explained unsuccessfully about the accident, my age, my son's condition, and the fact that I had no means to pay for 3 more tickets on my fix income The police even offered to talk to the representative, but the Customer service representative repeatedly stated that it was a non-refundable ticket. I begged and explained that we didn't want a refund, we needed another flight out, even if there was a penalty, they refused to help me. I requested a supervisor and the representative transfered me to another line that put me on a music hold for at least 45 min. and after holding for so long it got disconnected. My daughter continued to call the next day, we continued to have the same experience, we were put on hold and disconnected. We called the corporate offices in Fla. [protected]) you are automatically sent to a voicemail, I left a detailed message with the record locater, we are still waiting for a response.
Damage Resulting = I had to purchase another ticket with Jetblue (4 days later) after unsuccessfully being able to speak to a live person in their Corporate office since the Customer Service Dept indicated that there was "nothing" they could do. Shame on you Spirit Airlines! Total loss for a senior citizen on a fix income with a disable son, an extra $700-. Loss for the aggravation, rudeness, lack of service, lack of consideration, respect and comparison to another human being, priceless...
If you fly Spirit Airlines there are a few things you should be aware. Check your fares especially if you changing it. The system is so bad it always wrong!
The changes are done by unreliable system. They should audit all reservations done from 2002 to now and you have millions of dollars of rip off to consumers.
The management from the ill funk usair is in control and doing to spirit what they did there. I wouldn't bring a bag on board unless its tied to my leg. The company now laid off the florida reservations people and on aug 30 th the other last reservations people will be gone. Your calls will be handled by outsourcing cheap labor. This is what is left now for this cheap no frills carrier. They lie to its employees as much as they lie to its customers. Do not be fooled do not go and buy that cheap fare. Someone else paid for it one way or another the loyal workers since the tragedy of 911 that made it possible for this airline to survive is now all gone. (we survived by differing our pay and withholding refunds for months!!) Do us a favor if you reading this and go to JetBLUE or Southwest. They treat the people right and the customers. I am writing this to open your eyes and see if something is incredibly cheap there is a reason. The reason here is cheap labor plus in housed systems that don't work plus bad management people equals to cheap fares. The companies marketing is a joke to even follow with making fun of dead presidents, hurricane victims,young people's culture, and 6 inches from the nearest toilet. If you decide to stick with them i hope I wont find u here writing a comment soon!
I traveled from NY (LGA) to Detroit on July 17, 2007 and upon arriving in Detroit noticed my luggage had been opened and the tag had been removed. When I went through the luggage, I looked for the card stating that security had inspected it but there was no card. I also noticed that the zipper compartments had not been closed and the jacket on the top of the clothes in luggage had not been disturbed but I was missing a shoe. I have tried to reach Spirit Airlines several times today and also last week and have gotten the same recorded message that "due to a high volume of calls," there is no one available and to try back later. Does anyone have a phone number that works. I have been calling [protected]. I have always traveled with Spirit but am a little concerned with the fact that you cannot get through to a person.
We are very fortunate Atlanta has such a wonderful airport! I've flown into and out of there for year...
I had booked four airline tickets with Spirit Airlines via Travelocity and
ran into problems with the Airline during the last part of the journey scheduled on Saturday 7th July 2007. I was to return with my family from San Francisco to Detroit via Spirit Airline flight 408 departing San Francisco at 10:40PM. As a diligent traveler I called the Spirit Airline [protected] and [protected] several times in the afternoon of my journey to find out if the flight was on time and the terminal number it was departing from. Every time I was told by an automated voice that due to technical difficulties my call could not be completed and asked me to try again later.
Assuming that SFO-DET being a domestic flight I arrived at the domestic terminal. I walked the entire length of the check-in counters and did not find Spirit Airlines counter. Thinking that I had missed it the first time I walked the entire length again. I then sought the assistance of an Information Desk employee who informed me that the Spirit Airline counter had been relocated from the domestic terminal to the International terminal in May 2007. By now totally panicked I rushed with my family and all my luggage to the International terminal arriving at the Spirit Airline check-in counter 40 minutes prior to departure only to find that the check-in was closed and all the crew had left. Again I sought the help of an Information Desk employee who informed me that they had closed the counter. He assisted with making a phone call to Spirit Airline on the airport phone by dialing *1182 but received the same automated voice message that I had been receiving all afternoon. At this point he looked at our tickets and suggested we call Travelocity and I did so promptly. The agent who answered the phone was extremely helpful. She advised me that she would send Spirit Airline a message and ask that my family and I be put on the next flight out of SFO the following day 8th July. She also advised me that I would be charged a nominal fee anywhere between $70-$100 per ticket for this change which I willingly accepted as my husband and I had to get back to work on Monday 9th July . She also confirmed that I could you the same reference code number.
I left the airport and went back to stay one more night in San Francisco. The next day 8th July in the morning I called Spirit Airline just to confirm if I had four seats on the 10:40 PM flight to Detroit and was dismayed when I was told that I did not have a booking. I informed them that Travelocity had made the change the previous night to which they said they had nothing in their system. According to the Spirit Airline reservation employee, I had no choice but to make a fresh reservation for four tickets each ticket costing me $279.40 and total of $1,117.60 USD. I decided that I would speak to Travelocity prior to making this move which I really could not afford. I was informed by Travelocity that the message that was sent by the agent the previous night to Spirit Airline had received no response. He tried his very best to make contact with the airline with me on hold to be greeted by the same automated voice announcing that they had technical difficulties. At this point he was as helpless as I was. He advised me to speak to Spirit Airline and ask them if they could help out in any way.
Upon calling Spirit Airline again I was greeted this time another reservation agent, who offered me no options but to make a fresh reservation as her co-worker had suggested earlier and also informed me that it was the responsibility on Travelocity to inform its customers of the change in check-in counters from domestic to the international terminal at SFO. I was also informed that the Spirit Airlines staff should have been available at hand in SFO from 7:30PM to 11:00PM which I can guarantee is not true as no one was available after 10PM. Basically at the mercy of Spirit Airline at this point I made a reservation for 4 tickets to travel from SFO-DET on 8th July via Spirit Airline flight paying $1,117.60.
I arrived at the SFO airport on 8th July at 7:30PM to ensure an uneventful journey. I was checked-in using my new tickets. I spoke to Victoria the Spirit Airline supervisor at the check-in regarding my ordeal the previous night. She then looked at my old tickets and informed me that there was no need for me to have made a fresh booking as advised by the reservation agents at Spirit Airline. She said that she would have put my family and me on the flight for the 8th July at the cost of $70.00 per ticket as a change fee. However now that I had purchased new tickets there was nothing else she could do. She suggested that I speak to the Customer Care department at Spirit Airline to resolve this and also assured me that they should offer me a refund for my new tickets as she was aware of two other passengers who had similar situations.
Arriving home today on 9th July I spent 2 hours and 25 minutes speaking to two separate Customer Care employees of Spirit Airline, the first one was rude and obnoxious and disconnected my phone call midway through our conversation. I called back to complete the conversation or speak to a supervisor and was greeted by another much more polite individual who was cordial and informed me that her supervisor was the one who had hung up on me has ruled that Spirit Airline will not offer me any refund as it was all my fault for the following reasons:
1) I should have accessed their web site before I left for the airport to determine which terminal they were at. As a tourist I do not carry my computer while on holiday.
2) Telephone lines do have technical difficulties and again I was not diligent enough as a passenger.
3) The Spirit Airline check-in supervisor was just being nice by offering to put me on the next flight and apparently it is not their policy to do so.
4) I did not arrive on time. While walking through the domestic terminal I noticed that most domestic airlines have signs up that say "Please check in half an hour before departure". I arrived one and a half hours ahead of time.
I will never fly Spirit Airlines or recommend it to anyone else.
My Brothers wife Sondra Hyatt and daughter flew from the Bahamas back to Fort Lauderdale this week 6/27/07. Luggage stolen or mis placed in FLL by Spirit Airlines employees. Half of the passengers luggage on flight was missing when arrived at baggage counter at Fort Lauderdale. Spirit Airlines would not answer any questions on where the luggage went to any of the passengers complaining that there luggage was missing. Filing complaint with airport director of FLL on racketerring going on in his airport or employee thefts. Spirit phones are unanswered by humans and answering machine you cannot leave message to find anything out. I advise do not ride Spirit to FLL or out of FLL. Fly Gulfstream Airline small commuters out of FLL to Bahamas till Spirit fixes there baggage problems. Watch for a news report of theft group or Spirit stating what was done to fix this major problem.
Recently booked a flight for my wife to fly SFO to Detroit on 6/24 and return on July 17. I mistakenly thought the 24th was Monday and late Sunday evening on 6/24 realized my error. I called Spirit, listened to their "Your call is important to us" message for forty minutes and then was told the following. Because the flight was missed, the ticket charge is non refundable and I have to pay again for the return flight on July 17! I am willing to pay for my mistake but why should I have to pay again for the return flight which is several weeks away? I was told that is because it was booked as a round trip on one record. If I had booked them on separate transactions and paid for them separately then the return flight would still be good. That means she is returning from Detroit on the same plane in the same seat for which we have paid twice!
A lesser complaint is about their new baggage charge. If you pay for it on line the fee is $5 per bag per flight; at the airport you pay $10 per bag (up to two bags then it goes way up). However all attempts to prepay on line fail due "your credit card can not be accepted"; even though it is the same one used for the ticket. Other valid cards also fail. They admit to having a computer problem causing the card rejection but say you still have to pay the higher fee at the airport! I have already booked other Spirit flights to and from Detroit in September but they will be our families last on Spirit, even though they are the only non-stop available SFO-DTW; and even though my wife is partly disabled and has trouble changing planes in Denver etc. we will do it instead of flying Spirit.
Edward H. Jacobson
I will never fly Spirit Airlines again! Although my family and I have used Spirit for over six years and are...
Spirit Airlines 2800 Executive Way Miramar Florida [protected] On March 11, 2007 I went on a family...