United States - 33025
Responded to an internet special deal to fly to Detroit. Received an immediate confirmation after booking and reminder confirmation the day before the flight was due to leave for Detroit. We arrived at the airport for the trip only to find no one at the Spirit counter to check us in. We called the 800* number and reservation clerk told us that the flight was to leave shortly. We told her we couldn't find any Spirit personnel. She went off line, called the airport and came back and said the flight had been canceled. We were shocked! What horrible service and what a major inconvenience and disappointment for us. We will never ever consider Spirit and will recommend to everyone to stay away.
Spirit airlines should be investigated and possibly fined for their sell and cancel flight practices. After making reservation form LA to Grand Cayman, paying for the flight and booking hotels in February 2007 for travel in May 2007, the airline decided to cancel the flight.
There was no advisement sent to my home address, and it was only after I contacted the airline to reconfirm 30 days before the flight that I became aware that they changed my flights by two days without my permission.
After requesting a refund, it has been almost 30 days and the airline has not refunded the amount over $1000. to my credit card. What they DID do is refund the travel insurance almost immediately. I lost money on the non-refundable hotel booking typical for Cayman island reservations.
To refund a customers money based on involuntary flight cancellation does not require a degree in rocket science. Spirit earns money on the interest on my money, while I pay credit card interest. I don't believe I am alone, and if one assumes thousands of others had the same misfortune, it makes a bundle in ill gained profit for this inferior carrier. This may be on the edge of being legal, but it is immoral.
Spirit airlines may offer cheap flights, but their ability to provide customer service is atrocious. I will never patronize this airline again even if they offer 1 cent flights as they engage in suspicious practices, not to mention they all but ruined a planned dive vacation in the Cayman islands.
I have been watching Spirit Air for months since they bilked me out of $900...they always run ads like the...