Spirit Airlines — flight cancellation
My wife had a scheduled departure flight from Santo Domingo on January 15th, and the flight was cancelled due to bad weather in South Florida. If that wasn't bad enough, Spirit had a plane full of customers that now didn't have a flight or way out of the Dominican Republic, and Spirit wasn't very clear on how they would resolve this issue. After being stranded at the airport for several hours, they were told they could ask for a refund, or cancel the trip, but Spirit did not automatically schedule their flight. I called Spirit from Miami the same evening, and was told the next flight would be Saturday 23 January, a full week after the original flight. My question is why would Spirit cancel a flight, and not schedule continuing transportation to their destination. I spoke with customer service, and they told me our only options were to take the later flight, get the refund which would take up to 7 days, or get Spirit credit for another flight. This was the most ridiculous logic and poor customer service I have ever heard of. Spirit is officially the absolute worse airline I have ever had the displeasure to use.