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Southwest Airlines review: Front end service, SNA

E Sandner of US

Jun 02, 2026 5:35 pm UTC

Verified customer

Featured review

I ordered through the web my tickets to Little Rock Arkansas for my brother's funeral service and I asked for wheelchair assistance and when we got to the airport, I noticed that option was not on my paperwork. We asked the lady helping us with our bag if she could apply it to my boarding pass. She said that she could and I did not realize it at the time she also changed our seats on our second leg from 16 D and F to 6C and she issued my boarding pass change but did not issue my husbands, so as far as we knew he was in row 16 and I was in row 6. I think that is strange, why would a person do that? I noticed in Las Vegas that my seat was changed, and they sent me to Customer Service to change my seat back to row 16. No one told us they had refunded our seats but charged us again for seats we had already paid for. Plus, the gentleman said my husband was now in row 5C. Someone needs to explain to me why you would change seats that had already been paid for, and with no one advising us of refunds and changes to our seats. You have two very frustrated mad customers that feel that you will change whatever and not tell the customer until they notice. I, know this is not how you treat your customers. Do better or you will lose us.

Claimed loss: Luckily nothing since you already credited me.

Desired outcome: Better Communication on your part and an explanation on why this happened.

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Southwest Airlines Contacts

Southwest Airlines phone numbers

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Southwest Airlines emails

enquiry@southwest.com

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Support

Southwest Airlines address

P.O. Box 36647-1CR, Dallas, Texas, 75235, United States

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Jun 02, 2026
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