Sonic Drive-In
Reviews and Complaints

Went to my local sonic drive in tonight for my favorite green chile cheese burger, upon arrival there was a hand written note on the order display: sorry for the inconvenience but we are out of beef patties. Sure enough, when we placed our order the attendant confirmed they were out of beef patties & chicken tenders! What the heck? A first and very disappointing, how does this even happen?

I will never use the Sonic app again. I have used it 9 times & 4 of those times I have had significant issues, one that has not yet been resolved. The first time was on 6/26/18, back when you couldn't pay for your order from the Sonic app unless you put money on a Sonic gift card. So, I reloaded my Sonic gift card from the app so that I could use it to pay for my order. However, when I went to pay for the order using the gift card I'd just reloaded, I received an error message and ended up having to pay using my credit card at the stall. I contacted customer service and was told the stall I was in had been offline and unable to support the mobile app and that my issue was escalated to their Mobile App team with no ETA on a resolution date. No compensation was offered for my inconvenience.

The 2nd time was on 7/16/19. Again, I reloaded my Sonic gift card to pay for a mobile order, but every time I tried paying for my order with that gift card, I got a message that the payment was declined, so I had to use my credit card at the stall.

The 3rd time, on 7/17/19, I went to Sonic again and tried to pay for an order using the money I should have had on my Sonic gift card from the day before; however, it stated I had a zero balance. Yet again, I had to pay for my order using a credit card at the stall and immediately contacted customer service again. I was messaged back the next day stating I needed to uninstall and re-install the app, then restart my phone. I tried that, but it did not work, so I contacted them again. I was given a phone number to a company called Heritage to request the remaining balance on my mobile account be transferred to a physical card. So, Sonic was no help to me - I was told to take my issue to a 3rd party contracted with them for them to deal with. Again, no compensation of any kind was offered for my trouble. On 8/09/19, over 3 weeks later, Sonic emailed me and let me know in 7-10 days they would refund my debit card.

The 4th & final time was on 9/21/19. This time I was able to use my credit card to pay for my mobile order without having to reload my Sonic gift card. I put my order in, checked in at the stall at Sonic, used my credit card to pay on the app, but it said "payment processing" and then the app disappeared from my phone. I restarted the app and checked recent transactions, but the order did not show up, nor did it send me an email as it usually does immediately when an order goes through. So, I ordered the exact same items for the exact same amount at the stall and paid using a different credit card at the stall. An hour later, I received an email thanking me for my mobile order! I then checked both of my credit card accounts and saw I had been charged 2 times. I called the store I'd ordered from and explained the situation and for them to please refund my credit card, but the woman on the phone said she did not see a mobile order from me. I then contacted customer service and gave them all the details. Three days later, on 9/24/19, they asked for more info (again), which I immediately provided. On 9/27/19, almost a week later, they stated my refund request was being escalated. On 10/08/19 I contacted them again asking when my $10.32 would be refunded to me. On 10/11/19 they contacted me back, stating they were unable to locate my transaction using the information I provided. Frustrated, I sent them screenshots showing the transaction from my Sonic app, but I have not received a response yet. I have no idea how on earth it is so difficult to see that I placed an order through their app that was never fulfilled and just refund my money! I realize it is only $10.32, but it is the principle behind it! They have $10.32 of mine that does not belong to them!

After all these difficulties, I will never use the Sonic app again! It is not worth the hassle, and I have discovered first hand how lousy their customer service is. It should NOT take this long to resolve an issue. Furthermore, I own a business, and I would never conceive one of my customers having an issue, especially so many issues, and not offering them some type of compensation. Heck, not even a free drink or $1 off my meal - nothing. I know I can't be the only one having all these issues with the Sonic app. Get it together, Sonic! You're better than that!

2nd time in 3 months they have forgotten to put my bacon on my sandwich. I called and all he said was sorry when I told him where I life (5 miles away) he said sorry and snickered. I understand people make mistakes but for a business to think it's funny that I gave them another .60 cents again and shorted me food isn't good practice. I dont appreciate that my hard earned money doesn't get me what I ordered. Ty

They took forever took bring my food and when they finally brought it the order was incorrect. The order was wrong four different times. They also had an attitude with me when I told them my order was incorrect. They gave me a refund but proceeded to make me pay again. I was waiting a whole hour for my correct order. The manager refused to help due to the rain and proceeded to send the cook out who finally got my order correct.

If I could give no stars i would. I went to this sonic yesterday and the car hop on the speaker was so rude her name was Jameson. While trying to order Jameson after every item asked is there anything else like we were irritating her and she was in a rush. When she finally brings the order to the car it's wrong. What pissed me off the most my order would been correct had she not rushed us. I go to the window to speak with the manager and shes a bitter black lady with no education deciding to tell me how to talk. When all she had to do was listen to my complaint about how rude Jameson was. She also threatened to call the police on me at 5 months pregnant. Unfortunately Sonic completely ruined my appetite as well as sent my blood pressure through the roof over this...Oh did I mention my pregnancy is high risk...Thank you sonic for not only being rude after I've gone 2 days straight because that's all I can keep down but the additional trip to the ER. I'm contacting my lawyer just FYI.

I ordered an unsweet tea from sonic. The car hop brought it to me and said here is your unsweet tea. She verified it with me. I leave and it is sweet tea. I do not live near a sonic so it woulf not be worth me going back to get it corrected until I happen to go by a sonic. I dont like that it was verifird with me that it was correct then it turned out to be incorrect.

On 10/3/19 I was at the Sonic Drive in in Sparta Tn at about 1:30 pm. I ordered 1 Chili cheese fries 1 large drink. 1#6 with tator tots combo. 1 #7 with onion rings combo. Hamburger combo with fries and mayo n ketchup on the burger.When the order arrived 1 drink and the onion rings were missing. Whe i asked about this the car hop told us if we wanted these item we would have to pay for them. I told her no they were part of the combos. She went and got the onion rings and drink and MADE US PAY FOR THEM. iS SONIC HARD UP FOR MONEY?

I just completed a satisfaction survey. And I have no problem with my local sonic. But my problem is that I love using order ahead sonic app and my food is ready when I get there and pick it up. But the brioche sausage and egg breakfast sandwich that my local sonic has ( Chillicothe, Mo) on the menu I can't find on the app anywhere. Also I would like extra shredded cheese ( which my local Sonic will put on) and can't find it in app anywhere either. I don't understand when you want everyone to order ahead on App why every possibility that you can order locally isn't possible on App. If this doesn't show who I am then my email is [protected]@hotmail.com
Thank you. Howard Robertson

I came to Sonic with my daughter to get mozzarella sticks like always they sell his two orders and then tell me they have no marinara or Ranch and they couldn't take them back. Now it seems every time I come to this Sonic I'm stuck with an order for some reason they won't take it back or I can't get my money back I try not to complain but how can you sell me something and you can't give me their tire for it it's like selling me French fries but won't give me ketchup they could have at least given me my money back they didn't have to tell me they couldn't take it back I work too hard to be disrespected like that especially in front of my daughter I'm not going to make a big scene in front of her cuz she doesn't need to see that kind of stuff but being a family oriented fast food chain I don't want you in trouble I just like this resolved please and thank you

At the DeWitt AT location I ordered a Philly cheese steak and a cheesecake shake only to be told they were out of both. I then ordered a cheeseburger tots and Carmel shake instead. I feel like I should have received a discount since none of the original items I wanted were avalible. Not having the proper supplies is bad business. Thank you for taking the time to read my complaint.