Snapdeal.comordered a mobile not refunding money nor getting the product

P Review updated:

I have ordered samsung J2 mobile from snapdeal. I got the product after a long wait and when i finally got it. The mobile was not working. We asked for a replacement. They asked to get a job sheet from samsung stating the reason and legitimacy of the complain. we did that too and they did not take the mobile for 20days. After 20days of struggle, calling the customer care they took it and i never got my replacement nor i am getting my money back. I call them daily and they say we will get back to you in 24hrs but they do not. The worst part they still did not initiate my product replacement even after 3weeks. In whole i paid 10k and its been 1 and half month and do not have a product nor my money.I


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      Oct 19, 2016

    Dear Pratyusha_S,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected] in case you require further assistance in the interim.

    Team Snapdeal

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