CB Fast Food Chains SmashBurger Smashburger delivery through app missing item - cannot get refund despite numerous attempts

SmashBurger review: Smashburger delivery through app missing item - cannot get refund despite numerous attempts

G_r of US

Mar 27, 2025 7:55 pm EDT

Verified customer

Featured review

Order [protected]
1747 Lexington Ave store NYC

I ordered through the smashburger app. The milkshake was missing. The driver said there's no drink.
I've had several emails with customer support but no resolution.
Tickets T-170378 T-165310

No one responds to follow up
It really should not be this difficult to get a refund for the missing item. On grubhub this would be very simple.

Claimed loss: $6.74

Desired outcome: Please refund

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