Menu
Write a review
File a complaint
CB Fast Food Chains SmashBurger Smashburger delivery through app missing item - cannot get refund despite numerous attempts
SmashBurger

SmashBurger Smashburger delivery through app missing item - cannot get refund despite numerous attempts

G
Author of the review
7:55 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Order [protected]
1747 Lexington Ave store NYC

I ordered through the smashburger app. The milkshake was missing. The driver said there's no drink.
I've had several emails with customer support but no resolution.
Tickets T-170378 T-165310

No one responds to follow up
It really should not be this difficult to get a refund for the missing item. On grubhub this would be very simple.

Claimed loss: $6.74

Desired outcome: Please refund

Confidential Information Hidden: This section contains confidential information visible to verified SmashBurger representatives only. If you are affiliated with SmashBurger, please claim your business to access these details.

0 comments
Add a comment