SmashBurger
reviews and complaints

I stopped in to redeem my rewards on sunday sep 25 to the calgary deerfoot city location. I was very happy to use my points for a $9.99 milkshake however I was very disappointed to see what a tiny little tiny milkshake I was given. They used the glass for the kids soda! I remember smashburger used to give milik shakes in the larger soda cup plus left overs! What happened? These are terribly over priced and if I hadnt used my points for it, I would've asked for my $ back. Rip offf! That was a child milkshake, not one for a 52yr old adult.

What a crime - thieves!

Earlier this year we my family and I went to eat at your Smashburger location on Briargate while we were there we heard a bunch of the employees talking about how cum was so salty how the taste of cum was so salty and the girl that busted them out was the lady that hardly spoke any English she didn't understand so she recorded it on her phone and took it back and ask the manager I listen to the whole thing and I reported it and I'm reporting it again and I'm going to go on and report it every single week until you guys make this right nobody should have to go to a place where they take their family where food is and listen to the employees talk about how they drink cum and how salty it is that is so goddamn disgusting I turned you guys into the health department as well my name is. You have all the information you need on Yelp because that's how I got to this website like I said I'm going to go on every week where I can update my review and I'm going to continue to let the customers of Colorado Springs know how disgusting your employees are at that store and how you guys have done nothing about it

I went to the smash burger in university ave Westwood Ma as I always do the location was disgusting looks like it haven’t been clean in a while and doors and windows where very greasy floor was sneaky restroom are disgusting I had to walk out of the restaurant because it was very disappointing. I couldn’t even order my food and the customer services was horrible.

6/28/2022 7:12pm

Smashburger 278 East 12300 South #106

Ordered delivery consisting of Double Truffle Mushroom Burger, Kids Crispy Chicken Strips, and Smash Tots totally $21.98

Delivered by Ubereats

Every item was so heavy with salt that it was inedible.

Called General Mgr (Raj?) at Smashburger, was told I needed to talk with Uber. (He said he would pass this along to his cooks)

Called Uber and they stated that quality of food was the responsibility of Smashburger.

Called Smashburger again and was referred back to Uber.

I am tired of being shuffled back and forth. I truly believe it is the Responsibility of Smashburger.

The whole order of food went down the garbage disposal.

This is the second complaint I have entered. I want some response!

6/28/2022

Food was ordered from Smashburger (278 East 12300 South, Draper , UT #106) and delivered by Uber Eats.

Delivery was good, food was terrible (so much salt on every item that I could not eat it)

I called Smashburger #106 and talked with General Mgr. He instructed me to call Uber Eats for a refund.

I called Uber Eats and they instructed me to call Smashburger because they prepared the food.

After being tossed back and forth between Uber Eats and Smashburger, I still have no resolution on this matter.

The total amount of the food order was $21.98 (including tip)

6/28/2022 Check #[protected] Order#5104960d-b11d 7:12pm

I was in the Dallas love field airport on Wednesday the 15th of June and saw the Smashburger. I thought that sounded good, as I’ve had it before and enjoyed it in the past. To start with, the line was ridiculously long. When I finally made my way to the front of the line, I had to wait more than 10 minutes to order lunch, as it was too early. The 30 people in line behind me also had to work to order lunch because someone in the restaurant didn’t want to begin making lunch and nobody was ordering breakfast. That was just dumb! When I finally did get my $18 black bean burger and fries, the fries were wonderful. The black bean burger, disgusting. It was Luke warm and tasted like it was defrosted and old. I was so disappointed with my entire experience, but mostly the black bean burger.

The local Smashburger at Azalea Square in Summerville South Carolina the manager was rude and laughed at me on the phone because I told him that my burgers were red and my food was cold and the burgers were smashed folded in half. I expect for him to be fired because he laughed at me in the middle of talking to me instead of taking care of business like a person should do with a customer. You can contact me at [protected] my name is Charles Fairbanks I ordered it through Uber eats that doesn’t mean I get cold food that doesn’t mean that he’s not responsible for it it is his restaurant he’s the manager he takes full responsibility.

Smash Burger gift card strip it wasn't working. I couldn't use it. I got it for a Gift. And couldn't use it or having troble to use it. . Had lots of trouble with this Card. I need a need new card. Replacement with the one I have. Because the cause I have been trying to use and I can't. Need a new gift card

Today at 5:26 pm I bought 3 Sandwiches and reg smash fry. The smash fry was a half-full container filled with ketchup packets. This is a shame such a minuscule amount for $3.79.

I have pics to prove. The sandwiches were very good but the amount of fries was ridiculous and a waste of money obviously

check number 910012 date 2/26/2022 store location is Lodi NJ. This is my third order in about two months from this location that was wrong. We will start with this latest one because I have the receipt. We ordered two Avocado Double burgers and they forgot the avocado. Second we ordered two orders of large smashed fry and other fries. They send all regular fries. Then we ordered apple juice and they gave us milk. I am like what the heck. In the past they have always forgot items on the burgers and whipped cream on the shakes. Think about it, time to complain. I know they have poor reviews and this might be why. Let's see what you have to say about ll this. My email is [protected]@aol.com

Out of meat, asked for the refund they said i had to do it online. Cant find how to do it

February 03 2022 at 8:58pm

12701 Narcoossee Rd Orlando Fl 32832

I was at store #1746 with my friend Rose at 2:38 pm today it was my first time so I was excited, We decided to get Smash Burgers for the Bears game. I was very disappointed. My BBQ Bacon cheeseburger had no BBQ sauce and I also ordered a kids Crispy strips meal and received no chicken strips. the host name was Rayvon todays date is 12/26/2021 . My ticket number is 1TH4-7BIG-N22J-JST--2E1F. My name is Belinda Adkins my address is 6252 Kallsen Dr Unit 1
Tinley Park Illinois 60477.

My wife orders 2 sandwiches (online order ) one fish and added jalapeños ( which I have one piece ) grill onion ( which is I did not have any) quality was not like use to, but what it's really get me, the cook has no hairnet or hat and serving food !
This is my last time at this location 15241 w 119. Olathe kansas… I know we want people to hire but people taking advantage of hiring and needing of people!

I had order for the first time from this company because it seemed like something interesting. I ordered and waited the duration of an hour or more and called to inquire about my order that had been waiting for delivery when I called and found out. The employee was not attentive and was very rude speaking to other people while im asking a question. Upon asking about my order and getting the run around she also hung thr phone up on me disrespectful. I do not appreciate my money being taken and not receiving my order or a verified explanation on why have not received my order. I will call my bank and claim fraud for not receiving my order and your company taking my money.

My husband went today and got us 2 single burgers didnt know you had to say something different sences that is all you have .we did not want the double meat burger anyway we were charge 5.39 for the burgers 1 cheese and 1 with out cheese and 1 order of fries which came to 14.00 and something. The bugers had nothing I mean nothing but the meat and bread.we are from out of town no car we have to walk went their cause we ate their Wednesday. And it was very good and it was in walking distances disappointed .

Ordered a double bacon burger. Received no bacon.

In has been my experience these last, few months as a customer of your establishment that quality of service has fallen off.
About six weeks ago I placed a order in Menlo Park Mall Smashburger and was short changed one classic double turkey burger.
Today I placed a takeout order on Rt. 22 in Union and my order was messed to point that two of burger was thrown away. Asked for 1× classic single turkey with no pickle and no cheese, but a large sweet potato fries, 1x classic double turkey with no cheese and no tomatoes, 1x classic double turkey with no cheese and no tomatoes, but avocado.
When I arrived at my next destination an hour later I found they gave me 1x classic single turkey with no pickle, but it had cheese, 1x classic single turkey with cheese and tomatoes, 1x classic double turkey with no tomatoes, but with cheese and avocado.