SmashBurger reviews and complaints 1
View all 195 complaintsSmashBurger - Placing an order
On Thursday, June 8th at approximately 1:17 pm I entered Smashburger store #1714 1925 Turnbull Ave in the Bronx. I waited approximately15 mins before my order was taken. There was no one at the register until 1:31 when my order was taken by Giancarlo. What I also experienced was a verbal confrontation between the guy bagging the food and someone behind the counter where the food was being prepared. The argument was loud and unprofessional. After I received my food I and another customer asked to speak to the manager. We addressed our concerns with Nigel (the manager) and he did nothing. It was an unpleasant experience and totally unprofessional.
Subsequently, I decided to write an complain..
Desired outcome: The staff needs more training regarding anger management and conflict resolution. I’d like to be compensated for my time and I inconvenience. Thanks.
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