SmartStyle review: Perm not done correctly

On 11/16/2021 I had a perm done at store #12376. I wrote a complain on 11/18/21. The stylist by pass me for a customer that brought her a turkey. I had a 2 p.m. appointment and did get seen until 2:40. I went early. I was there from 1-4:30 p.m. The stylist called me 11/19/2021 to see if I could come in to see how she could correct the issue. I stated I would be in Saturday because I just buried my grandson. The funeral was the reason for my perm. I had to have my hair in a bun all those days. I made an appointment for 11/23/2021 at 2 p.m. She stated she would not charge me for fixing my perm. I was not going to pay again. She layered my hair and sold me products that she stated were needed to keep my perm looking good. So, after buying 25 dollars of products and a ten dollar tip, I left the salon. I still do not understand why she flashed me with the ray gun. I am satisfied with the second outcome.