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CB Vehicle Rental and Leasing Sixt Car not available for pickup
Sixt

Sixt review: Car not available for pickup

M
Author of the review
2:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I arrived for a reservation at the ATL rental counter during business hours on 6/6/2023 and was told they didn't have a child car seat and couldn't get me into a car that evening. I was told to wait until 6am or advised to go to another counter to rent a different car. Seeing as how this booking was made 2+ months ahead of time, the car and seat should have been available. When I pressed the counter agent about the lack of availability, he stated that he thought they were just locking up (after 20-minutes of him stalling to find my reservation) and he didn't know if the cabinet could be unlocked where the child seats were kept. He then rudely told me there was nothing he could do, even though the person wh locked the cabinet and had the keys in his hands was now (+10-minutes later) standing next to him.

I can back the next morning to speak with the manager, who said he'd look into it and call me back. I never got a response, lost a day of my rental reservation that I paid for and had to rent another car from a different company so that my family (with two young children) didn't have to sleep in the lobby of the rental counter.

Desired outcome: I would like a refund for the Sixt rental (for at least the day in which I lost on the reservation), a reimbursement for what I had to pay for the other rental company for one day and a full apology in writing to my family.

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  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 13, 2025
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Sixt Category
Sixt is ranked 4 among 110 companies in the Vehicle Rental and Leasing category
#02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International
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