The complaint has been investigated and
resolved to the customer's satisfaction
Singapore Post Limitedpoor service

E Review updated:

I have an important article which is to be shipped from Japan to Singapore and chose to use EMS(Express Mail Service) for its reputation of delivering the item in 1 to 4 days. However, I have yet to receive the item after a week has passed and I believe the fault does not lie in the method of delivery but the organisation that is supposed to deliver the item. Below are the status of the item, taken from both the Japan and Singapore EMS site:

Aug 8 21:33 Posting/Collection
Aug 9 1:39 Arrival at outward office of exchange
Aug 9 1:55 Dispatch from outward office of exchange
Aug 10 9:23 Arrival at inward office of exchange
Aug 10 Retention
Aug 13 Retention
Aug 14 Retention

15/08/2012 09:24 SPEEDPOST SORTING CENTRE With Delivery Courier
14/08/2012 18:27 Unsuccessful Delivery Heavy Deliveries; Insufficient Time
14/08/2012 09:24 SPEEDPOST SORTING CENTRE With Delivery Courier
13/08/2012 21:07 Unsuccessful Delivery Vehicle breakdown
13/08/2012 10:02 SPEEDPOST SORTING CENTRE With Delivery Courier
10/08/2012 09:23 SPEEDPOST SORTING CENTRE Processing at Sorting Centre

As seen from the status, the mail was indeed delivered to Singapore without fail in slightly more than a day. The problem was with Singapore Post Limited. Despite calling their customer service hotline multiple times, all the staff did was to ask me to wait patiently for the item to arrive and did not do anything to help me, and the email I sent out was ignored as well. Apparently they do not have any ways to contact their couriers on despatch, even in cases of emergencies I believe. And I definitely do not understand why the second unsuccessful delivery was due to insufficient time, as they already clearly took a long time to deliver the item and yet they still claimed that there were insufficient time allocated for them to deliver the item. Moreover, I believe express mail services such as EMS should have priority over other mails even if they do have too many items to deliver.

For one to travel from one end of Singapore to the other end, it takes nothing more than 2 hours. I simply do not understand how much difficulty Singapore Post Limited experience to make the delivery from 10/08/2012 until 15/08/2012. Until to-date, I have yet to receive the item and their customer service is still giving me the same response.


  • Ir
    Iris Iris Oct 31, 2016
    This comment was posted by
    a verified customer
    Verified customer

    We had lodged complaint thru feedback form & calls early this year, but seems no improvement till date.
    Mails kept slotted wrongly into our neighbours & theirs into ours instead.
    Some of our neighbour are so kind enough to pass us wrongly slot mails, but some are not. It was lost in transit.
    Seek for yr high attention on this issue & hv it resolved immediately.
    Our address : 61 Alexandra Terrace, #07-05/06 Harbour Link Complex, Singapore 119936

    0 Votes
  • Ro
    Ronnie_Sim Mar 13, 2019

    @Iris Iris That why it is Singpost Limited. The jobs they do are limited.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.