Singapore AirlinesFlight - Lounge availability

G Feb 24, 2020
This review was posted by
a verified customer
Verified customer

To the CEO of Singapore Airlines

I have been informed by your Airline a few days ago that my business class return flight from Zurich Switzerland SQ 207 was rescheduled to SQ217
on 13 May 2020 - with the consequence to have a lay overtime in Singapore of about 3.5hours and returning to Melbourne 20:35 instead of 17:10.
Accordingly, my Travel Agent has requested that you provide for me access to your First Club Lounge in Singapore in order to improve my back and health condition while waiting about 3.5 hours of my flight to Melbourne.

To our great surprise Singapore Airlines has declined to offer me a voluntary access to the First Class Lounge.

I am using your Airline for more than 10 years and flying at last once a year business class to Europe.
I do expect a better service from you in particular by considering the above circumstances.

If you are not interested in doing business with me please advise and I will book all my airfares in future with your competitors.

Kind regards
Dr Guenter Gerlach

K- Membership nr: [protected]

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.