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Downlite
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www.downlitebedding.com

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4.0 16 Reviews 3 Complaints
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Downlite Reviews 19

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Downlite Downlite has been amazing to work with!

Downlite has been amazing to work with! Will definitely be ordering from them again

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K. Olson
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This company has great customer service. Fast shipping and easy return process.

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A. Yundt
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I have purchased several things from this company. Two soft pillows which are great and 1 blanket, which I did not care for. The company was very responsive, generous and easy to deal with regarding the return. Excellent customer service. I will be purchasing other things in the future.

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K. Dicki
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Downlite has been amazing to work with! Will definitely be ordering from them again

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G. Hills
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No complaints. Great company with great products and fast shipping.

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Downlite Amazing, prompt customer service

Amazing, prompt customer service. Really went above and beyond in taking care of my needs!

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R. Bode
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Purchased a mattress pad after sleeping on one in a hotel. So comfy! Then I tried a couple of pillows, but they did not work out. After getting in touch with Downlite, they told me to just donate the pillows rather than send them back. Great customer service! Definitely would purchase from them again!

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V. Turner
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Great, promt, customer service! Unfortunately pillows didn't work, but was told to keep, donate. Will definitely try other products!

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W. Mueller
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Very professional customer service! Highly recommend to deal with this company.

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G. Kiehn
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I think they were amazing. I had an issue with the pillow firmness and they refunded my money immediately. Thank you Downlite.

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Downlite Bad customer service

Bad customer service. They sent me the wrong item and I requested a refund and they just ignored my request.

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A. Sanford
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I love the Downlite Bedding, so comfy and excellent quality which is hard to find nowadays. The Customer Service is great & the prices are good for the quality your getting.

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P. Oberbrunner
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Amazing, prompt customer service. Really went above and beyond in taking care of my needs!

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M. White
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Superrr customer service! Easy, effective, time saving for us and we are happy!

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D. Swift
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What customer service should be! Very refreshing to deal with a smart company.

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Downlite Poor customer service

Poor customer service. They never return messages. Take your money and do not ship anything. Post false shipping information.

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D. Beer
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I ordered four pillows to add to the one I had purchased previously from a retailer. Unfortunately, the density was different, so I requested a return. Rather than requiring me to return the pillows, I was told to keep or donate them. What generosity. I will find a good place for them. Thank you Downlite. I will definitely consider Downlite for future bedding. Heartily recommend.

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K. Deckow
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Unfortunately my pillow was too soft for me and I chose to return it. Downlite made it very easy, and actually said I could donate it or give it away! They also refunded me for my purchase. I would definitely order from them again. Thank you

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M. Schowalter
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Poor customer service. They never return messages. Take your money and do not ship anything. Post false shipping information.

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J. Cummerata
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Thank you Downlite! Not only do they have great products but their customer service is outstanding and they respond within a reasonable amount of time. I recently purchased my second down blanket from them and before I had a chance to use it I saw a newer one that was colossal size and would fit my bed much better. Even though it was past the 30 day return policy I tried to return the first one and I received the same response as everyone else, they gave me a refund and told me to donate the down blanket. I love the quality of them both but I don't think I could find the colossal one anywhere else. Both are lightweight warm and perfect for Florida temps.

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Downlite I think they were amazing

I think they were amazing. I had an issue with the pillow firmness and they refunded my money immediately. Thank you Downlite.

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Downlite Great, promt, customer service!

Great, promt, customer service! Unfortunately pillows didn't work, but was told to keep, donate. Will definitely try other products!

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Downlite I love the Downlite Bedding, so comfy and excellent quality which is hard to find nowadays

I love the Downlite Bedding, so comfy and excellent quality which is hard to find nowadays. The Customer Service is great & the prices are good for the quality your getting.

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Downlite Easiest company I've ever dealt with

Easiest company I've ever dealt with. I LOVE their pillows but thought I needed 2 and when I decided to keep one and tried to return one, they refunded me and told me to donate it.

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Downlite Unfortunately my pillow was too soft for me and I chose to return it

Unfortunately my pillow was too soft for me and I chose to return it. Downlite made it very easy, and actually said I could donate it or give it away! They also refunded me for my purchase. I would definitely order from them again. Thank you, Downlite!

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Downlite Purchased a mattress pad after sleeping on one in a hotel

Purchased a mattress pad after sleeping on one in a hotel. So comfy! Then I tried a couple of pillows, but they did not work out. After getting in touch with Downlite, they told me to just donate the pillows rather than send them back. Great customer service! Definitely would purchase from them again!

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Downlite Downlite Bedding products and service are both outstanding

Downlite Bedding products and service are both outstanding. I have ordered pillows, comforters and sheets from them and every product has been well made, durable and arrived fast. It's hotel quality bedding at affordable prices. One of my other favorite aspects is that the company is here in the USA. Highly recommend.

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Downlite I have purchased several things from Downlite

I have purchased several things from Downlite. Two soft pillows which are great and 1 blanket, which I did not care for. The company was very responsive, generous and easy to deal with regarding the return. Excellent customer service. I will be purchasing other things in the future. Thank you, Downlite!

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Downlite I ordered four pillows to add to the one I had purchased previously from a retailer

I ordered four pillows to add to the one I had purchased previously from a retailer. Unfortunately, the density was different, so I requested a return. Rather than requiring me to return the pillows, I was told to keep or donate them. What generosity. I will find a good place for them. Thank you Downlite. I will definitely consider Downlite for future bedding. Heartily recommend.

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Downlite Thank you Downlite!

Thank you Downlite! Not only do they have great products but their customer service is outstanding and they respond within a reasonable amount of time. I recently purchased my second down blanket from them and before I had a chance to use it I saw a newer one that was colossal size and would fit my bed much better. Even though it was past the 30 day return policy I tried to return the first one and I received the same response as everyone else, they gave me a refund and told me to donate the down blanket. I love the quality of them both but I don't think I could find the colossal one anywhere else. Both are lightweight warm and perfect for Florida temps.

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Downlite What an AMAZING organization

What an AMAZING organization. I ordered two beautiful, very nice quality pillows from them. Unfortunately they were softer than I had imagined them to be so I requested a return shipping label. I no sooner asked for the shipping label when they emailed a very nice note saying that my refund is being processed and no need to return the pillows. Instead, they said to save the environment and my time I could donate the pillows to someone who could use them. I have never experienced this from any other company that I ordered from. Not only will I donate these pillows, but I will be sure to let everyone I know about this and I will definitely be a returning customer.

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Downlite It's a shame there is a customer that had a bad experience out there

It's a shame there is a customer that had a bad experience out there. I am here to report that Downlite has an unbelievably generous and responsive customer service operation! I own several of their products and have nothing but good things to say product-wise. Recently I ordered 4 pillows, and about 2 hours later, was in a situation where I no longer needed them, and wished to cancel the order. When they were able to respond, they said there was nothing they could do to stop the shipment, but issued a FULL REFUND ANYWAY! They also suggested I donate the pillows to a charity of my choice. Bravo, Downlite! You have a customer for life, and I will recommend you any chance I get!

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Downlite Complaints 3

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Downlite I was charged $110 through my credit card, the order was canceled

I was charged $110 through my credit card, the order was canceled. No refund has been sent. Contacted Downlite and confirmed there was no refund that had been sent back to my credit card. No refund ever showed up in my credit card statement and contacted them again. They emailed me and told me to contact my credit card company as it had been processed on their end. I contacted my credit card company and they have no record of a refund from Downlite. I have been emailed Downlite twice again about this issue and asked if they will verify with my credit card company their proof of the refund that had been processed. With my credit card company having no record of the refund, there is nothing I can do to prove it and get it returned into my account.

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Downlite Transaction date: 8/18 Order #: *** Price: $108.00 Qty: 2 Hotel & Resort Medium Density 230 TC EnviroLoft AAFA Certified Down Alternative

Transaction date: 8/18 Order #: *** Price: $108.00 Qty: 2 Hotel & Resort Medium Density 230 TC EnviroLoft AAFA Certified Down Alternative Allergen Pillow I sent an email to the customer service on 9/1 stating that I want a refund. After sleeping on the pillows for two nights, the noise is that of crinkled paper. I couldn't be more disappointed and angry, no response from customer service as of today, (9/10). The website does not have a phone number and after clicking on the ComplaintsBoard.com (ComplaintsBoard.com) it popped up with address, etc. I have left a message on the provided phone number. I was so sure after reading all the wonderful reviews that these pillows would provide me with a great night's sleep. NOT THE CASE! I would like to know what you, as the ComplaintsBoard.com, are going to do to resolve this and get my shipping label and refund? My name and phone number have been provided in the form filled out with this complaint.

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Downlite On 5/31 I purchased from their store on Amazon after staying at a hotel that used their bedding

On 5/31 I purchased from their store on Amazon after staying at a hotel that used their bedding. I placed orders for 4 different items. All were questionable and/or defective. 1) Down alt comforter - came with a stain. They required me to pay for return shipping even though it came stained. Would not respond to emails asking why I was responsible for shipping when their item was damaged. 2) Down alternative pillows - packages came open. No response to my inquiries as to if they were returns or not - would not provide return label or a response. 3) Cooling mattress pad that was supposed to fit a 15" mattress. It would not even cover my 13" mattress. They issued a prepaid return label and refunded me, minus a 10% restocking fee even though their description was wrong. 4) Very expensive "white down" duvet - It came with many dark feathers inside that you could see and down was already coming out of the duvet. They also provided a return label for this but charged a 10% restocking fee.

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Is Downlite Legit?

Downlite earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Downlite to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Downlite is known for their high standards and safety. If you're thinking about dealing with Downlite, it's wise to check how they handle complaints.

Downlite has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for downlitebedding.com can be seen as a positive aspect for Downlite as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Downlite's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Downlitebedding.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Downlitebedding.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a downlitebedding.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Downlite as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Downlite appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Downlitebedding.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for downlitebedding.com on popular sites. Be cautious and do additional research. Look for information about the Downlite and be careful with personal information or transactions.

About Downlite

Screenshot Downlite
Downlite is a reputable company specializing in bedding solutions. With a wide range of products, including pillows, comforters, and mattress pads, they cater to the diverse needs of customers. Their commitment to quality is evident in their use of premium materials like down and feathers. Whether you're looking for luxurious bedding for your home or seeking hotel-grade comfort, Downlite has got you covered. With their user-friendly website, it's easy to explore their offerings and make a purchase. Experience the ultimate comfort and restful sleep with Downlite's top-notch bedding products.

Overview of Downlite complaint handling

Downlite reviews first appeared on Complaints Board on Oct 25, 2023. The latest review Downlite has been amazing to work with! was posted on Oct 29, 2023. Downlite has an average consumer rating of 1 stars from 19 reviews. Downlite has resolved 0 complaints.
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  1. Downlite Contacts

  2. Downlite phone numbers
    +1 (866) 931-3696
    +1 (866) 931-3696
    Click up if you have successfully reached Downlite by calling +1 (866) 931-3696 phone number 0 0 users reported that they have successfully reached Downlite by calling +1 (866) 931-3696 phone number Click down if you have unsuccessfully reached Downlite by calling +1 (866) 931-3696 phone number 0 0 users reported that they have UNsuccessfully reached Downlite by calling +1 (866) 931-3696 phone number
  3. Downlite address
    8153 Duke Blvd, Mason, Ohio, 45040-8104, United States
  4. Downlite social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  6. View all Downlite contacts

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