Write a review File a complaint
Emma Sleep UK Customer Service Phone, Email, Contacts

Emma Sleep UK
reviews and complaints

Emma Sleep UK's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌

Learn how the rating is calculated

1.0 1 Review 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Emma Sleep UK reviews 6

10:52 am EDT
Verified customer This review was posted by a verified customer. Learn more

Emma Sleep UK Terrible customer services

Ordered a cooling mattress from Emma after hearing such great reviews from family members. Order placed 16th Oct 2023, estimated dispatch date 20th Oct. All going well , 20th comes and go as does 21st, 22nd etc, you get the picture!

I then hunt got a contact number to give them a ring, unable to find one anywhere.

Spend hours on a live chat, to be told that customer services can only email the warehouse, they haven’t even got a phone in the warehouse!.

sadly after 2 weeks of being told they haven’t heard back from the warehouse I cancelled the order and went to IKEA. Not what I wanted to do, as I heard such great things about their mattresses.

Read full review of Emma Sleep UK
Hide full review

Emma Sleep UK complaints 5

11:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Emma Sleep UK Mattress

I placed an order on the 24th November and the delivery date was between 3-5 days. I am to this date still waiting on my delivery. Every email from them gives the same answer but still I am waiting. They have taken my money and I have received nothing.

I have emailed on numerous occasions and I'm still waiting for a specific date.

I contact their carrier too and they are awaiting the mattress for delivery.

Claimed loss: £342

Desired outcome: To receive the goods

Confidential Information Hidden: This section contains confidential information visible to verified Emma Sleep UK representatives only. If you are affiliated with Emma Sleep UK, please claim your business to access these details.

Read full review of Emma Sleep UK
Hide full review
2:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

0006-RHJRJV I can’t tell you how disappointed and frustrated I am as I am unable to speak with anyone. The live link hasn’t been live since Saturday. It has taken me a long time to save for this bed and mattress . Delivery was meant to be on 11/11/23 I was informed the mattress would follow that day and only the base was delivered . I contacted the...

Read full review of Emma Sleep UK
10:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Emma Sleep UK Returning a mattress

I want to return their mattress which is unsuitable for my needs however no one is answering my emails to arrange collection. There is no uk telephone number or live chat. The mattress is currently in my living room which is inconvenient so I would like it returned and my money refunded.

I have ordered a different mattress from them which is a better purchase but need my refund to pay my credit card bill for it

Desired outcome: Collection of mattress and refund asap

Read full review of Emma Sleep UK
Hide full review

Is Emma Sleep UK legit?

Emma Sleep UK earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Emma Sleep UK to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Emma Sleep UK is known for their high standards and safety. If you're thinking about dealing with Emma Sleep UK, it's wise to check how they handle complaints. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with Emma Sleep UK, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Emma Sleep UK have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Emma Sleep UK website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

8:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Emma Sleep UK Emma sleep

I purchased an Emma NextGen premium mattress King size mattress on the 20th Oct 2023 and immediately requested delayed dispatch for the 2nd of November. I received confirmation via email that it dispatch has been delayed till the 2nd of November.

I informed them that i needed the mattress dispatched after the 2nd of November has i only take occupancy of my property on the 2nd of November. They confirmed this will happen.

Today the 24th of October I received a confirmation email from Emma stating my mattress has been delivered. It was delivered to an address that i do not yet own or occupy as they failed to delay the dispatch.

I have tried contacting emma and they have not responded, i have tried email and chat but their chat is not available.

Desired outcome: I would like them censured and a complaint put against them and i would like apology and i would like a understanding as to why this has happened.

Read full review of Emma Sleep UK
Hide full review
6:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Emma Sleep UK Emma Mattress Delivery

I ordered a premium mattress on 06/09/2023 with a dispatch date if between 13th-20th September. It did not arrive and after 5 nights of sleeping on a couch with disabilities, they have stated they can not give me a delivery date as they have “unexpected” delivery issues. This a downright lie. Customers who ordered on the 1sr September were also told the the same thing, so they took my money, deliberately put a delivery date they knew they could not meet and almost 3 weeks later they still can’t tell me when my mattress will be here which is affecting my physical and mental health. I see they are being investigated by the Consumer and Marketing Authorities- they have a phone line and and a press number so unless I get a dispatch today they are my next port of call.

Desired outcome: Give me my mattress I paid a lot of money for!!!

Read full review of Emma Sleep UK
Hide full review

Overview of Emma Sleep UK complaint handling

Emma Sleep UK reviews first appeared on Complaints Board on Sep 25, 2023. The latest review Mattress was posted on Dec 18, 2023. Emma Sleep UK has an average consumer rating of 1 stars from 6 reviews. Emma Sleep UK has resolved 0 complaints.
Ratings on other sites
44843 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Emma Sleep UK contacts

  2. Emma Sleep UK emails
  3. Emma Sleep UK social media
Emma Sleep UK Category
Emma Sleep UK is ranked 12 among 82 companies in the Mattresses category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.