Shoppers Drug Mart

Im an employee in this location. Current assoc did not perform proper employee evaluation which I (all employee) been waiting for which is 1 year since the last. But then with my last pay stub I noticed a $.40 cents increase in my regular rate which is im not sure what is that sudden increase. I demand a proper work evaluation and fair wage increase based on my performance. I know myself and I know my worth I believe I deserve more than $.40 wage increase. I think the assoc made a uniform wage increase to most of his employee as a week before that other employee was taking about the low increase which made them feel sad and insulted instead of feeling excited and happy.
We work hard and we deserve better treatment. Last holiday season it was again a disappointment because the assoc didnt even bother to properly greet and thank his employees for all the hard work that we do.
Please take action on this. Or atleast get his attetion that we are noy happy at all on how his treating his employees.
Thank You!

Feb 20/19 my 13 yr old daughter came home from shopping in the Regent Ave location and was crying her eyes out, when she calmed down I was able to ascertain that her and her two friends had been accused of shoplifting as they were leaving the checkout area after paying for their purchase. The girls were approached by a very angry associate who yelled at them at the front of store claiming that she had caught them several times stealing and they were to never come into that location again, I repeat again, they were leaving the store after making a purchase. My daughter informed the associate that they did not take anything and noted that the associate had a bronzer in her hand that the girls were thinking to buy but changed their minds and left the item on a self. I asked my daughter to describe what they did in the store, my daughter said they were in the makeup section looking at products, selected a bronzer and then went to the facewash section, when in the facewash section they decided not to purchase the bronzer left it on the shelf in the facewash section and proceeded to checkout. I then called the location to speak to the manager on duty and ask for more information on the situation, Cheryl the supervisor on duty was forthcoming in her information and stated that she saw three teenage girls spending too much time in one aisle and that was a red flag, that she saw them take the product to another aise put it down and take another item to check out. I have been a retail manger for 23 years and am fully aware of proper procedures in dealing with shoplifting and the damage of false accusatory statements. I asked Cheryl at what point did she see the girls attempt to conceal the merchandise, to which she had no response, I asked at what point did the girls attempt to leave the location without paying, to which there was no response. I then asked then how is this shoplifting, to which Cheryl informed me that is "protocol" when a customer moves an item from one aisle to another it is considered shoplifting, that is certainly not the legal definition of shoplifting and absolutely not even close to enough evidence to out right accuse someone and kick them out of a store after making a purchase. I am disgusted at the behavior and attitude of Cheryl, your company representative in this matter, it appears very clearly that these girls were profiled and targeted. I have come to conclude that this store would rather not have young shoppers in their store and I will definitely ensure that myself and my three daughters will no longer be stepping foot in any of your locations. I sincerely hope this email does not get ignored and that there is follow up at this location with proper training in Loss Prevention and the damage poor customer service causes.

Sunday February 10th I made a specific trip to Market Mall Shoppers Drug Mart to purchase some Elizabeth Arden Lipsticks to get the gift with Purchase adverstised in the flyer. Shoppers did not receive the Gifts with Purchase yet. This was advertised and illustrated in the flyer. They put me on a phone list and would call me to pickup when they come in. This is false advertising with an inconvenience of having to come back to pick up something that was in stock. Then I went to pay for a bunch of other items along with the lipstick, I had shopped because it was Bonus Redemption. I wanted to use 60, 000 of my PC Points to get $80 off. My Points were scanned and the till said that I can only get points not redeem points. The clerk tried a 2nd time, with the same comment. I asked her to try another till, and the same thing came up. I asked her to speak to someone who will be able to process the transaction and she said that customer service was closed on Sunday. There was no way that I could make the ±$100 purchase redeeming my points of $80 without paying the full amount. She offered to put the stuff away until Monday and come back when Customer Service is open. This is simply unacceptable in both instances. Huge advertising radio and print to bring people into the store, and nothing to back it up with. All of us know that time is money and coming back the next day is a huge inconvenience and coming back a 2nd time to pick up the Gift with Purchase is even a larger inconvenience. As well a number of the items I wanted to purchase were 2 day sale items and were no longer at the sale price if I was to came back on Monday. As a long term Beauty Boutique Customer for all of my cosmetics over 15 Years to say I was very dissappointed is an understatement. I look forward to a review and return explanation on the incidents. Thank you, Nives Fatovic

I am complaining about the dispensing fee I had to pay on Sunday, February 03/2019
Both my wife and I our own insurance through our work. Which Shoppers has in their computer. So there should not be any dispensing fee to pay for either of us on our prescriptions. But I was charged a dispensing fee that day and when I asked about the fee the Pharmacist said that he had ran the cost thru both insurances. That was yesterday today I called my insurance companies to find out why I had to pay a dispensing fee. I was then told by my wife insurance company. That Shoppers never tried to put through the dispensing fee to my wife insurance company. I am very disappointed with this I feel like the Pharmacist told me a lie and that makes not wanting to use the pharmacy anymore.

On Saturday, February 3, 2019 I went to pick up a medication as I had ordered two days prior. This medication had repeats and was due for a refill.
When I got to the pick up counter they could not find it. It was not even filled. I waited for over a half hour (there were no other customers waiting at that time).
after the long wait, I complained and was told they were waiting for government approval on this particular medicine. My husband and I have an excellent benefit package through his union that covers all medications including dispensing fee. I have been on this medication for over twenty years so I have no idea why they were telling me this story. The assistant (not the pharmacist) who took my questions was extremely rude. Then they tried to explain the drug and its possible side effects. As if after 20 years I would know. This pharmacy has changed hand a few times since we came to Alliston five years ago. Always different people who at times do not seem to kn ow what they are doing.
I was so distraught that our decision is to change to another pharmacy once the repeats on our medications run out.
Extremely disappointed!
Connie Krille

Diane at the store in Ingersoll does not have very good customer relations. I went into this store to purchase some earplugs. This product is locked up on the shelf. I went to the cashier to inquire how to get this product off the shelf and she said that Diane is the person I needed to speak with. When I finally did speak with her, she came across like I was bothering her. She was friendlier to the armored vehicle people (at least I think that is who they were).

Today I had a prescription filled that I had had in the past, prescribed by my GP, but this time a specialist had doubled the dosage, as I had not been as responsive to the medicine as hoped for. The Shoppers Drug Mart, located at Broadway and Townline, in Orangeville failed to notice the dosage change, which I only picked up on when I got home. I immediately phoned the store and was provided with a somewhat vague explanation that their 'system was off', rather meaningless and irrelevant, as far as I was concerned. What worries me most is their cavalier attitude; they just didn't seem to care that, while in this case, the consequences were trivial and were averted because I noticed the error, in could have been much worse if the medicine was critical to my health. Everyone makes mistakes but I am wondering if I should start telling my friends that this particular Shoppers Drug Mart doesn't care if they make them.

Hello,

To whom this may concern

today January 28th 2019, I went to the pharmacy in Princeton BC around 9:45 am for a flu shot. Upon receiving the shot the pharmacist said this is special shot because you are pregnant. I told her I was not and I was shocked and embarrassed. I received the shot then went to the assistant at phamasist front and said to her "im not pregnant" as she was the one who wrote it on the form. She replied "oh it was because of the way you were standing." I was so embarrassed and as I was suppose to wait for 15 min Before leaving but left prematurely crying and feeling shamed. I don't think this assistant phamasist should have assumed I was pregnant without asking and I was super upset about it afterwards because I already have low self esteem. Not shure what else to say but maybe for future women going here don't assume ask. I would appreciate a response please.

Kind regards,
Jessica Blue

There is a problem at this pharmacy. First of all, they refuse to fill any Rx in under 24 hours without a lecture to you about what a favour they are doing for you. When I renew online, frequently the Rx is not available for 48 hours. These are not exotic Rxs but very standard products. When I visit the store, there are often many people in the pickup line, 7 or 8 people working behind the counter and 1 person serving customers. When I call, I frequently give up after being on hold for 10 minutes and drive to the store. The pharmacy is simply understaffed. Last time I was in, I asked to speak to the pharmacist in charge and was directed to a door that was locked with the lights off in the office behind. Clearly, he either was not there or the woman who directed me there did it deliberately because I was critical of their services.

When I fill my Rxs there, I also shop. Unless this changes, I will start going to Recall, and I will shop there.

This is a problem pharmacy. Everyone in the neighbourhood is complaining about it, It needs some attention or you are going to start losing store customers, including me.

The Colgate toothpaste was on sale for .77 cents with a PC Optimum Card. We were at the store on January 26 at 9:45 a.m. (the first day of this two day offer) and there was no toothpaste on the shelf.

I asked about it and the lady at the cosmetics desk called someone. She came out and scanned the product number and said that they don't have anymore.

This is unacceptable.

This is a two day offer and you run out of it after two hours of the first day.

The person I talked to didn't care in the least that there was no product available.

My mother purchased prepaid Master Cards from one your retail outlets. Inside were expired Vanilla Visa Cards. Unfortunately this was not discovered until I was left standing at a store having to return the items I was attempting to purchase with your faulty Prepaid Card.

After waiting on the phone for over an hour to speak with someone in your customer care division, the call was dropped. I then had to wait for another 45 minutes to be reconnected and had to start the process all over again.

Finally, a case file was created. I followed all instructions and was told I would be updated within 7-14 business days. That was a month ago.

Not only is your product unusable, the customer care aspect of your business is laughable at best.

This experience dealing with Shopper Drug Mart has been pathetic on all accounts.

I would greatly appreciate a follow up regarding Case Number: [protected].

In summary, my Mother is out of pocket close to 800.00 in tampered prepaid master cards with nothing to show for it.

How can you justify treating a customer this way?

i called shoppers drug mart manitoba clinic around 11:20 a.m. to request a couple of humilin pens be sent out to me and call when they get here since my apt. buzzer code does not work for my apt. well nothing arrived, this has happened to mean before with other medicines not being delivered to me but humulin pen is very important to my life how can i inject my insulin without one.

I bought a pair of gloves from my daughter (Joe Fresh brand) From the store on Dec 26th, 2018. Your receipt shows that you can return to any shoppers drug mart within 30 days so I went to the Vaughan Mills Mall location Shoppers Drug Mart today, January 5th, 2019 (well within the 30 days) to return them as they were too small for my daughter (tags on and with receipt). However, the store manager Anesa was extremely rude and refused the return saying you cannot return to a different Shopper's location that you bought the product from, even though they had the same gloves on the Joe Fresh stand. The staff, after Anesa went to the back, said that she was difficult to deal with and they understood that I was in the right. Anyways, I ended up going to another different location and they returned it no problem. I have all the receipts to show the proof in case you need to see it. But I wanted you to be aware that your return policy does not state it has to be returned to the same store and if that is the case why did the other shoppers take it back. Anesa was extremely rude to deal with, and from what I understood, the way she was talking, she just didn't want to do the return as it would affect her store numbers, even though the gloves were only $6. I'm not writing this about the $6 gloves, I just don't want Anesa affecting someone else especially an elderly person just to make her numbers look good. I think she definitely needs some more customer service training as her employees were more customer service oriented than her.
My Email is Meenal.[protected]@gmail.com

December 29 2018 I wanted to know if the 20 times the pc points apply on hp lap top that was priced at 449 on the flyer. The cashier supervisor said I do not know. I asked her to scan it and find out. She said if I scan it you have to buy it no matter what. I found that bizzare. I asked to see the manager she said no one is available. So I lost the deal as this was a one day only. I am curious about knowing the truth. Thank you. I can be reached at Abdulaziz.[protected]@vale.com

We received a flyer that showed a 2 day sale on specific items for Dec 26th and 27th, 2018. On the 27th, I went into my Mom's local Shoppers to by adult Poise pads (normal price approx $24.00/pkg - on sale for approx $10.00 less). I think there were 3 packages on the shelf but there was no sale notice on the shelf. I took a package to the front checkout and asked the girl if they were on sale. She said No, the next sale will start on Saturday the 29th. I asked her to please check the flyer for this week and she did not have one. I thought I had gotten the dates wrong so I left.
Today, (the 28th) I realized that Mom's copy of the flyer might still be in her recycling box so I dug it out and the dates of that sale were indeed on the 26th and 27th.
I took the flyer to the store and tried to talk to the Manager about it. Apparently, she was getting ready to leave for the day and would not come out of the back to speak to me. A supervisor asked me to explain my issue. Once I told her, she said she needed to speak to the Manager so went into the back to do so. When she came back she said I should have come in the day before to buy them as they were no longer on sale today! I asked her if she told the Manager that I had tried to buy them the day before but was told by one of her staff that they were not on sale. She went back again to speak to the Manager (who was apparently still hiding in the back). When she came back out, she told me again that I should have bought them the day before. I believe that to make this right, Shoppers needs to sell me however many packages of Poise 27's the had on their shelf on Dec 27th at 6:00 pm; at the sale price stated in the flyer. It's not rocket science. I also think this Manager needs to be reprimanded and enrolled in a serious customer service program to improve her poor skills.

You know what is awesome!?! Every single time I go to shoppers drug mart I have to wait in line with 12-15 other people. People in line... Into the isles. One lane open and 3 of them closed. Every single time I have gone to your store the whole line has refused to use the self checkouts. People are pissed off and people are yelling for staff to get more staff. They are tired of people being told to go to the store to work or to wait. I agree with them 100% as I too am one of those people. No wonder why people do online shopping so much! You give us no incentive to come into your store - we can sit in our homes nice and comfortable and not waste time waiting a half hour in line or scanning and bagging my groceries for free. You aren't paying me to work there so why should I do an employees job? You as a multi million dollar company need to see that you are hurting your business just to save $15/hr paying a couple more employees. I have watched people leave carts full of stuff behind and put stuff down to not wait in line. You are doing more harm then good and pretty soon you will see saving a couple bucks will cost you alot of money! I'm done with your store. It's very easy to see there is no reason to shop there anymore.