Shoppers Drug Mart review: Sold me fake airpods at 360A Bloor St W Toronto Location

I purchased a 2nd generation AirPods Pro at the 360 Bloor St W location in Toronto on the 7th of June using 200k pts+$108. The unsealed box at the time of purchase made me uneasy, but the cashier assured me it was normal. I had the manager sign my receipt for reassurance. However, after 2 weeks, I noticed sound and connection issues. Apple confirmed that they were fakes w a real spoofed serial# programmed. When I approached the store, the assistant manager Rowena was defensive and dismissive, instead of extending empathy and understanding, she cast blame upon me, insinuating that I was at fault. I presented her with the store receipt signed by them and the document provided by Apple. Yet, she callously dismissed these pieces of evidence, asserting that the store was incapable of making such a mistake. Astonishingly, she refused to address the issue of why the serial # of the device they sold me didn't matched their inventory records, despite that number was written on my receipt by their own employee at the time of purchase.

In a feeble attempt to address the situation, Rowena promised that Aman the store manager would conduct an investigation and personally call me the next morning, I waited and received 0 communication whatsoever all day, so I visited the store once again after a gruelling day at work. To my dismay, I learned that Aman had already left for the day. It was painfully clear that his store defrauding me of $400, whether knowingly or unknowingly, held no urgency for him. A quick phone call, a simple text, or even an email seemed too much to ask for. I was told to call a 1800 number which I did, only to be informed that the extent of the investigation and the level of attention given to my case was at the discretion of the store manager.

Can someone from the head office please reach out and help me in a meaningful way? The lack of support and integrity displayed by the store after defrauding a loyal customer should not go unnoticed or unchallenged.