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Shoppers Drug Mart

Shoppers Drug Mart review: Service

K
Author of the review
9:22 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

This shoppers drug mart treats me badly when I go in there in my pj's at night. Often is at night, as my hours are crazy, and I often only finish work at 8-9pm. I've been sick a lot, in the past 2 years, so I'm in there most of the time to pick up my medications. Sometimes if I have to wait, I'll just go browse around. That specific night, I actually bought stuff. So at first I went and browse, took a bunch of stuff, and went to check again wit the pharmacy see if my meds was ready, they were still not. Which I was followed by one of your employee, she check all the hall I was in, and than the safety guard came also, to check where I was seating to wait for my meds. I was so offended, I couldn't believe it. I actually ask the guard if it was ok for me to wait for my meds.So I went to the pay myself check out, and went to put the stuff in my car. Came back inside, and the thing kept on going til I was out of there. This is not the first time. I really don't know if I look lile a thief, but I'm a hard worker. I also just moved in this area, so I this is making it a really bad experience for me...I lived at the same place for 9 years, went to the same Shoppers drug mart for years, always had a good service. It's pretty inconvenient if I have to go to another store, as this one is the closest to my place. I went an address my concern to the manager, and when I was walking away, I looked back, and she was laughing about the whole situation with one of her employee. I am totally disgusted by that behavior, and service. I'll never go there anymore.

Desired outcome: I want to be contacted and informed that the store was contacted, and talked to about their customer service....which is basically none.

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  1. Shoppers Drug Mart Contacts

  2. Shoppers Drug Mart phone numbers
    Click up if you have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 1 1 users reported that they have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number Click down if you have unsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 8 8 users reported that they have UNsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number
    Customer Care
  3. Shoppers Drug Mart emails
  4. Shoppers Drug Mart address
    243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
  5. Shoppers Drug Mart social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2026
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Shoppers Drug Mart Category
Shoppers Drug Mart is ranked 8 among 48 companies in the Drug Store category