Shoppers Drug Mart review: Redeeming gift card, poor customer service, prescription errors!

Ongoing Poor Customer Service, Issues with Prescriptions, Gift Card Incident January 24, 2021 at 4:11pm (location 2525 Prince Michael Dr, Oak, ON)

Previous Ongoing Issues with this location include the following:

1. Lost, did not file my daughter vaccination prescription, unable to locate it, I had to go to my doctor for new prescription. I did not have my phone messages returned and my request to speak to the owner Bobby Sandhu was ignored. I tried and tried to reach him via phone and email. Therefore, I have no copy of correspondence to attach. John and Monica in Pharmacy were only able to apologize and let me know they had forwarded my messages.

2. I have received prescriptions confirmations via phone then when I go to pick up prescriptions they are not available as they do not have the quantity?

3. Advised me last minute that they could no longer make a compound medication leaving me to go over a week without it (no help offered)

4. One of my medications (birth control) was discontinued - no one contacted me to tell me although I was given a confirmation pickup date, until I went to pick it up leaving me without it for a week (no help offered)

5. This Location never answers their Customer Service line and the wait time for the Pharmacy line is typically 5min or more!

6. Today I attempted to use a Shoppers Drug Mart gift card, they could not apply the $25 card?, the cashier asked another staff member for help, neither could sort it out, they asked my if it was a gift? (not sure what they were implying) and when I expressed my frustration with the location and always having some sort of issue, the cashier simply told me I could "call head office." I asked if there was a manager that could assist and she simply said, "I don't know". Then I asked if she was sure that the $25 had not come off the card with her several attempts at swiping it and she rudely answered "no, the slip would say it!"

I have taken the cashier's advice to contact head office as per her suggestion. She was rude, short & offered no help. She did not make any attempt to assist me (the customer) When I left this location I called the number on the back to verify the card value - it clearly said amount on card was $25. When I got home I tried to call the location and after 4 attempts waiting on hold for Customer Service and one attempt trying to connect with the Pharmacy (all wait time periods were over 4min 19 sec) I finally gave up like many other times and hung up.

I have lived in the area for over 12 years and have read many of the negative reviews on this location. It is unfortunate they are unable to offer better customer service including answering their phones and accurately fill out prescriptions considering it is peoples medication they are handling!