Menu
CB Drug Store Shoppers Drug Mart 567 Cundles Rd E, Barrie, ON, L4M 5L1, CA
Shoppers Drug Mart company logo
Shoppers Drug Mart
reviews & complaints
Shoppers Drug Mart company logo

Shoppers Drug Mart

567 Cundles Rd E, Barrie, ON, L4M 5L1, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:00 am - 12:00 am
Tue
8:00 am - 12:00 am
Wed
8:00 am - 12:00 am
Thu
8:00 am - 12:00 am
Fri
8:00 am - 12:00 am
Sat
8:00 am - 12:00 am
Sun
8:00 am - 12:00 am
ComplaintsBoard
B
1:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart - profiling and physically attacking a customer

Dear Hiring Manager,

This evening while browsing through your store three men were looking through the cologne section. After being approached multiple times within a matter of moments by a single staff member asking if the needed help and demanding to take their products to the cash for them, the man holding the gift set had it snatched and removed from his hand by the woman who then started shouting that the customers were rude and that they had to leave the store.

After reviewing video footage of the incident it is very clear that the woman has a prejudice towards people dressing a specific way, and not only verbally assaulted customers based on their appearance but also physically assaulted one of them. This incident is a clear violation of The Canadian Charter of Rights, section 15 as well as a breach of Shoppers Drug Mart Employee Polices.

Last year The Human Rights Legal Support Centre secures almost $3 million in financial compensation for Ontarians who were discriminated against in a variety of cases ranging from a disabled woman tormented by a landlord to a car lease holder called a "cheating..typical Indian."

As previously stated, video footage was obtained as well as store footage being accessible via court proceedings if necessary.
I hope that the owners and management can make right by this incident immediately or we will be put into a position of having to seek further legal counsel and media outlets regarding this gross violation of human rights.

Regards,
Mrs. Brianna A. Bell

Read full review of Shoppers Drug Mart
Update by Brianna1205
Oct 12, 2019 2:16 am EDT

Unless you are looking to handle the issue than I suggest you save your breath. The three men took their merchandise to another till and completed their transaction after calmly walking away from a racist old woman who is mad she doesn’t have a pension and still has to work midnights at shoppers drug mart.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.