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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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Newest Shoppers Drug Mart reviews & complaints

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3:23 pm EST
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Shoppers Drug Mart terrible service

The pharmacist and cosmetic manager were extremely rude and no help from them at all! The pharmacist was yelling at me and told me to move out of the line so she can help others. I wanted to exchange a product and basically because it was opened she could not do anything. Consumers has to try the product and if it doesn't work they are able to exchange. It's a drug store product we are not talking About a prestige item...in that situation they still offer an exchange. They are accusing me of stealing this product?...this item is 5.99 and u cannot offer an exhange ?...that's pretty sad! It's no wonder that store is no business. The management team is useless and does not know how to direct a business. Shoppers drug mart is a terrible place. It used to be better than that. How sad!

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JesFraser
North Vancouver, CA
Dec 03, 2014 7:17 pm EST

Did you have a valid receipt?

And what does the pharmacist have to do with this? They don't deal with refunds/exchanges...in case you don't know, their job is to dispense medication.

Sounds like you have waaay too much time on your hands. Get a life!

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essara
Winnipeg, CA
Dec 03, 2014 5:10 pm EST

lol, you use the product, then expect a refund?

Stores will offer a refund if they can resell the returned product, Why would they refund a product that they will need to throw into the trash and take a loss for it.

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6:59 pm EST
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Shoppers Drug Mart disrespectful

Once I was at your store and your philipino cashiers were all speaking their language and I found that very disrespectful. I was waiting in like and one of the girl casheirs had someone she knew at her till and they stood there talking forever ! Tell me that isn't disrespectful. It hasn't only happened once it's been many times, believe me. It happens every time I come by.

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essara
Winnipeg, CA
Nov 28, 2014 12:38 pm EST

LOL, Its NOT disrespectful. There I told you.
Did they talk to you in English? If yes, then no problem.

Why do you find it disrespectful when they are speaking in their own language to each other when NOT talking to you?

In this altercation, i find that you are the disrespectful one.

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5:18 pm EST
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Shoppers Drug Mart rude employees

On 17th Nov 2014, I went to shoppers near my house on 4827 Kingsway, Burnaby, BC V5H 4T6. I had an assignment from my marketing class where I had to take a selfie with a perfume product for the class project. The manager and other staff acted like i was there to shoplift . They kept giving me suspicious looks and basically just stood there staring at me the whole time to check if I was going to steal anything. It was so insulting and humiliating even after I explained that it is for my class project. I will never go to the kingsway, burnaby location again even though it is 2 mins from my house. You need to learn how to provide customer service and train the managers and staff. I have never exprienced such nonsense before.

Seriously, get your act together.

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kstephy
, CA
Nov 10, 2016 3:24 pm EST
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It literally shows on the front window of every store, a camera with a red line through it. No pictures in the store! Or, do the rules not apply to you because if a class project?

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JesFraser
North Vancouver, CA
Dec 03, 2014 6:32 pm EST

Seriously? Get a life!

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6:36 pm EST
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Shoppers Drug Mart unreliable service

On the evening of November 14, 2014 I called ahead to refill a simple prescription. I had requested to pick up in a half hour and they requested an hour which I agreed to. I came to pick up 1.5 hours and it was not ready. In addition to this they informed me I would have to wait another 20min. What is the point of calling ahead? The prescription was for birth control pills, which from experience working in a pharmacy takes less than a min to prepare. Very disappointed in the service. The associate did not even offer to have it rushed.

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6:09 pm EST
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Shoppers Drug Mart rude behavior

At 5;50 p.m. on October 31 I walked into the store and saw a sign displayed for a flu shot. There were only two people behind the counter, a man and a young girl. I asked the girl if I could get the flu shot and told her Icould not complete the form . Itold her I was going to take the DATSbus home at 6;30 p.m. and wanted to do it quickly. While not stating this to the girl I had a brain injury three years ago to the date which caused a massive stroke that completely disabled the right side of my body. The girl looked at the man wh said 'Anyone who does not complete the form does not get a flu shot.Iasked who is the supervisor and he said he is. Icame back a few minutes later to gey his name and he grabs his name tag and says to me Cal vin as if he is talking to a two year old. He is rude, egotistical and should have no place amongst patrons or customers. Ihave been having my prescriptions filled at that store since about 1984 well before my massive stroke and after my massive stroke. Iwill never deal at that store again.

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11:44 am EDT
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Shoppers Drug Mart breach confidentiality/malicious

I went to the shoppers drug mart pharmacy to have a prescription renewed, The lady pharmacist was obviously having a bad, and she was helping a lady before me. The employee was quite loud with her and when it came to my turn she was quite rude and short with her words and became annoyed with me quickly. She turned to go up to the desk, where the phone was, to call the on call Dr. She looked right at me and maliciously began to say my full name as her voice was getting louder, she followed that with what prescription I was taken and followed that with what the issue at hand was. Now forgive me if I am wrong but I do have confidentiality when it comes to this type of info. Others were within ears reach and I believe her to have jeopordized my business reputation, I do not need my clients to know my personal affairs. I wrote a letter prior to this but have not received a response. I am quite traumatised the event and now feel apprehensive about visiting the store which supplies the very medications that are very important to my continuation of employment as well as up setting my home life. I suffer from an on going long term disease that is progressive and have had this diagnosis for many years. I wanted to change a prescription but was sent home with the meds that were very hard on my stomach and consequently ended up stopping that one for a couple of weeks and also missed a Dr's appt on the 16th of this month as I was intimidated by my last visit.

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7:59 am EDT
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Shoppers Drug Mart refused to take item back

I purchased the HP Laptop from shoppers Drug Mart, when I start working on it, it was super slow, its take atleast 2-3 minutes to start it and its keep on freezing, when I went to return it to the Store, Shoppers Drug Mart refused to accept it, says I have to contact the dealer and it was under 30 days refund policy. On ther receipt there was nothing mentioned that its FINAL SALE.

When I called HP Tech. support, they were also surprised that why Shoppers Drug Mart is not accepting it as its against the HP Policy too,

Please be careful when buying electronics items with Shoppers Drug Mart

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2:40 pm EDT
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Shoppers Drug Mart prescription hold backs

I have ongoing prescriptions that are written out on a 3 month or a 6 month basis by my Doctor. I've never had a problem filling them until March of 2014. I called my refills in a few days early as my husband had planned a surprise March Break getaway for us )the first in 16 years). The pharmacy told me that there was a 30 day hold on my prescription, and it couldn't be filled 4 days early. My daughter and husband went without me and I was heartbroken.
The next time I saw my Doctor, I explained what had happened. He said that he does NOT put a 30 day hold on my medication as my elderly parents live a distance away, and I volunteer in a role that takes me away for overnight. He assured me that there was no hold from his office on my medication.
Tomorrow, I was to travel with my daughter up to my parents for a week. I called in the prescription, and was told that one of them could not be refilled as it has a 30 day hold on it. I told the pharmacy that the doctor assured me there was no such hold, as my parents and volunteer work takes me away last minute, overnight. I have to wait until the 12th to fill the prescription instead of the 9th. I'm quite sure my doctor is correct in writing the prescription, and I know that the pharmacy has spoken to him, as the March prescription was released prior to the 30 days but still not in time to vacation with my family.

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1:42 pm EDT
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Shoppers Drug Mart manager

Re: manager..I am sure as far as doing his job description, he is ok, but he has
no people skills, and is not capable of resolving complaints to the customer's
satisfaction.
North Hill Mall, is becoming geared to Seniors..the area has many low cost
housing units..so it is important that the Drugstore knows how to conduct
business with these people. One cashier in particular is excellent in this
manner, kind, patient, and know most of her customers by name. BUT
she is older, needs the job, and is treated with disdain by the manager!
I have shopped there for a many years, and for the most I look forward to
going there..BUT the manager is the worst I have
dealt with..I won't deal with him, unless I have to, and he is aware of it!
I also feel that the cashiers are not happy with the work environment.
Good service, nice staff, but he should be reviewed, and questions should
be asked of the staff, as soon as possible. Thank you for providing a venue
to right some wrongs, appreciate it!

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6:51 am EST
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Shoppers Drug Mart add

RE: Previous flyer promo Optimum points

Last Monday went shopping in order to take advantage of your optimum points promo "redeem 40000 points get 90$"

Got to the cash only to be embarrassed as to the cashier telling me that the promo only applied to cosmetics. She was very courtious in telling me that she also thought that it applied to all products and was not the first one that day to have been mislead as to the advertisement. We are I think very good customers of your store and enjoy your Optimum Points program however, if the printing on the flyer had not been so minuscule I would of understood and would not have made that special trip and would have waited for my next point level to redeem and would have been to my advantage but being there with a cart full of products I therefore had no choice but to redeem 38000pts and the loss was mine. Your flayers are usually very clear about your prom's but was not the case this time and that at my cost.

Sincerely

Therese Fontaine and Louis Leblanc

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1:26 am EST
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Shoppers Drug Mart miss representation of policy

*******call center rep lack of policy and ingnorant to professionalism*********
*****my facebook comment on their site******
This year I had purchased items that I dont usually purchase from sdm... Electronics... Usually go to bestbuy or futureshop... But short to experience bad return & exchange policies. When I went to a store near by during the crazy storm week, I was advised by cashier and mgr on duty that even though item isnt open and only bought few days early that I must go to original store and exchange the item. This policy is not on the receipts, this was not expressed verbally or on store signs. But more so, this policy is different on receipt and their web return policy. After incident, I called and spoke with rep kofi in call center and claimed this is store discresion. When I went to original store, the magr there claims this policy was inaccurate and I could return it at any store with receipt. I followed up with corporate spvr who apologized and affirmed that this plractice will be addressed at store and call center level. Keep in mind all calls are recorded (Nice). I followed up with call center and with bad luck got same call rep that gave me incorrect return policy with attitude. Again he claims I was wrong and directed me to corporates legal department #... Believe all this from a large canadian retailer. Guess its time to shop more at walmart, target, and best buy... All responsible and standard north american retailer return policies. Its time to make an issue of this corporate unaccountability, retail sales illegal practices and then some.

5 hours ago

******shoppers drug mart facebook reply****

Hi mario. I am sorry to hear about the trouble you were having with returning your items to the store. Could you please provide us with your contact information so that we can contact you in an effort to get his situation resolved. We will be happy to look into this further. Thank you! Ac

2 hours ago · sent from web

****my facebook response****

The help would have been the spvr following up ner apologies and emailed or called. To add to this joke of an abuse. The same rep answered today and gave be the same product return rebuttal that the spvr agreed was corporate policy. He then abused the call by claiming no spvr available... And directed me to the legal department and smuggly claimed that they will not talk to me... Even if I called... Payback is a b**** when any person is treated with disrespect and mocked when abused... There are 100s of consumer, nonforprofit, government and social sites that love and feed, hand;e and help expose on corporate abuse... So really"""what will satisfy me today... After this reps laughs today... My email address is [protected]@me.com... I will have a few drinks with my collegues with this story and some reads. You want a laugh... I had one today with a females drama with bestbuy... On ripoff.com... She ended by saying... They f_ _ cked me.. Without dinner.. When I want to get f_ _ cked at least I would like to be wined and dined first... Lmao

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DianMP
Orangeville, CA
Feb 10, 2014 6:21 pm EST

I bought an expensive pair of pantyhose for a dress up party. When putting them on I was very upset to find a flaw and a run in the leg. I normally go to Walmart but wanted something nice. Very unhappy !

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6:48 pm EST
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Shoppers Drug Mart customer service

I have been shopping at Shopper's Drug Mart at the 16th street location of Owen Sound for 19 years and I have seen some very good employee's there making shopping at this location pleasant and I have seen terribly behaved employee's still working there during the 19 years, who have been trouble causing and treating customers badly as though the customers were inferior and dirt spending their money in the store that in turn provides the dollars to pay for the wages of the employee's.
The other day I thought I have had enough! Every time one or two particular individuals are on shift, it is a terrible experience in the store for my family.
One individual goes beyond casual talk and pleasantry into asking deeply personal questions and making inappropriate comments. Her facial expressions are more degrading to herself as an adult than it is to the customer she is trying to bully and has targeted, but this doesn't dawn on her. She involves other employee's into her web of nasty treatment of others and seems driven by the need to be the center of attention and controlling every one else around herself. She is insulting, condescending, disrespectful, loud and obnoxious with the person she targets and involves other employee's in her little ego boosting nasty games, which isn't fair to the other employee's either.
These employee's are people who know nothing about the customers being targeted. Nothing about the personal life of "this" particular customer and this customer has no knowledge of the personal life of the employee/employee's working at Shoppers. Nor about who any parties spend time with and has had no personally negative encounters or association directly or indirectly away from the Shopper store environment in any way with any of the employee's working there. It would still be the responsibility for the employee to leave their personal feelings, personal relationships, gossip and/or personal problems out of the working environment and not effect customers or other employee's in the open to the public shopping experience.
If any employee/employee's are causing a problem for any customers and responsible for creating an uncomfortable experience for the customer, and are including other employee's in this type of sport, the proper training and getting help with learning how to properly treat the customer, how to conduct oneself, how to use appropriate interpersonal skills, how to use consideration and respectful treatment toward the customer and other employee's should be priority.
Hoping For positive change in this community.

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2:44 pm EST
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Shoppers Drug Mart rude and ignorant manager

Was in shoppers drug mart for a charity penny sale and a customer said you guys should put a sign out an advertise more. The manager Dave was very rude to customer and said he thinks things are fine and it's his store and to not worry about it I am very ticked off at how a Manger of a store can talk to a customer that is just giving insight

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L.MAGGIE
Owen Sound, CA
Dec 11, 2013 7:53 pm EST
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Your right. making friendly conversation in suggetion to improve customer service should never be taken negatively and never responded to with insulting and irresponsible behavior by any employee or employer.
Usually a window flyer for such a sale is provided and in the enterance door or one a front window. Notice that there are other items posted in advertisement somewhere usually? Even in a floor stand at the entrance of the store? Sounds like this store manager is bad for business.

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5:06 pm EST
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Shoppers Drug Mart return/exchange

My daughter received an eos lip balm for her birthday that she already had. It was not opened and no receipt was provided as it was a gift. We went to exchange it for a different color one and could not exchange it. I don't understand why we could not exchange it. She didn't want her money back just a different one so she could use it. The staff at this location were very rude and said no we can't exchange. My daughter was really hurt by this. The staff did nothing to make the situation better and I will not shop here again. Way to ruin your reputation in a small town.

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JesFraser
North Vancouver, CA
Dec 03, 2014 7:29 pm EST

Isn't that balm like $4? Can't she just use it once her current one is used up?

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grus
Toronto, CA
Feb 25, 2014 6:54 pm EST

The company is hiring foreign workforce on working visa and is outsourcing most of the IT Business offshore, while Canadian citizen are unemployed. Why are the Canadian buying product from them ?

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10:25 pm EDT
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Shoppers Drug Mart shoppers drug mart

I use a laptop and am not able to print . So as a Shoppers Drug mart customer for more years than I wish to say, am so disappointed..
in this new print a coupon for your rewards. Spent the required amount and to my surprise did not get the 10 times the bonus Went back to my lap top and saw. I made a point of purchasing the amount for the reward. NO COUPON, did not get the reward. No coupon, no rewards .. MMM Is this not becoming a save the paper soceiety, so why the do you require the coupon in a paper form. MM
Then I talk to others at work and find that they receive coupons in the mail and I do not. I get every e-mail and flyer. Why do I not get the mail out coupons that I COULD USE. Are they only mailed to a selected few in Canada. Mail is a good thing when you cannot print. Have lost out on so much I could have used and that is a disappointment to me.
A Lepine

How do you decide who to mail these to? Am laptop user with no print abilities.

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6:37 pm EDT
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Shoppers Drug Mart poor customer service

I purchased an Xpress Post envelope and accidentally put original documents in and realised it before the package had been picked up and delivered. It was the labour day long weekend so my package would not be dealt with until Tuesday so I wss relieved, thinking I would have time to fix my error.
I called the store and went through the automated system to reach the post office but got voicemail, stating their hours were 11:00-7:00 pm on Stat holidays. I called back a few minutes later and got the voicemail again so I decided to go through customer service. I got an employee by the name of April with the worst customer service skills! I explained my situation and she said the post office was closed and I would have to call Canada Post and that her manager was gone home for the day. It was only 5:00 pm and they are apparently still open until midnight so how come they don't have a manager on shift?
I tried calling Canada Post and guess what, they are closed too. I finally called the Shoppers Drug Mart post office back and left them a message along with my tracking number, name and phone number but am leaving it up to chance that they will check their voicemail before my package is picked up.
April was kind enough to inform me that Canada Post is not affiliated with Shoppers and that this is not her problem. Way to make fire out of smoke April. If I ever go back to that location again I intend to speak to a manager directly and complain about the misleading post office hours on their voicemail, the lack of a manager in duty and the lack of customer service I experienced with April. Maybe my bad experience will become her problem.

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Shoppers Drug Mart pharmacist upsets customer

I had called for a prescription refill and when a week or so went by I called the pharmacy asking why my prescription wasn't ready yet. This was a prescription for diabetes medicine that needed approval from my doctor to be renewed.
As my doctor was on vacation I presumed this was the reason for the delay. I had been in to the doctor's office that week and saw the nurse practitioner during my doctor's absence.

It turns out that the nurse practitioner, unbeknown to me had taken me off the diabetic medication . . . but she didn't tell me she was doing that. My husband was in attendance and can verify that I was not informed. The pharmacist said that he would okay the prescription under his own license (whatever that meant). Then when I was in the drug store I went to the pharmacy to see if my prescription was filled. This is when the pharmacist lit into me telling me that I was not allowed to have that medication and that on my say so he had risked his license, his career ... and so on and so on and that I shouldn't have lied to him. I was so upset. I would never knowingly do that to someone. There were a few other things that were said previously, which he lied about then got into a verbal altercation on the phone with my husband. I left the store in tears. He made me feel like a horrible person. I'm not a liar nor a conniver and I certainly wasn't dealing drugs for crying out loud ... this was a diabetic medication!

This pharmacist owner is new to the store, the previous pharmacist owner was incredible and I have written to head office telling them how awesome their pharmacy staff was . . . but as soon as this new pharmacist took over we were noticing mistakes being made in our prescriptions and we began having trouble having our medication delivered. We've dealt at this particular pharmacy for over eleven years with nothing but kudos for the pharmacy & staff ... that is until this guy became the pharmacy owner.

The situation with the nasty pharmacist affected me so intensely that I cried every time I thought of it. I wasn't able to even go into the drug store to buy merchandise because I would choke up and burst into horrendous sobbing. Even writing this ... I'm crying. That pharmacist upset me so much. I don't like being unjustly accused and this guy really accused me of so many things that it has caused me a horrible depression.

End result, we transferred our considerable prescriptions to another pharmacy and we won't buy anything at Shoppers Drug Mart. We are treated so much better by Guardian Drugs than we were by Shopper's Drug Mart. I intend to write head office to let them know that they've lost a long time customer.

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L.MAGGIE
Owen Sound, CA
Dec 11, 2013 7:24 pm EST
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There is no excuse for terrible behavior on the part of especially a Pharmacist. These are individuals who are such as upper management for the store. This is a DRUG store and the most important function of the store existence, all other products sold at the Drug store are a sideline product.
The management detail are responsible for setting the example of interpersonal skill, tact, diplomacy and assisting in good health, not upsetting and creating an environment of discomfort and unhealthy work ethics.
Whether you as a customer was right...wrong..misunderstood...or misunderstanding what it is that the health professional is communicating, it is the responsibility of the trained (one can only hope, but perhaps the training is wasted on the hopeless) professional to uphold the well being and health of others and including the honorable integrity of responsible tratment towards others with that diplomatic interperson skills used to assist all situations without panic, loss of personal control or disregard for others in any way.
He didn't carry a tazzer or gun on his hip? Just in case he would need to use extreme force? This last comment is sarcastic and not meant for you. You are not to blame for any of this ridiculous behavior on the part of any of the "professionals" you were dealing with.

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Shoppers Drug Mart pharmacist upsets customer

I had called for a prescription refill and when a week or so went by I called the pharmacy asking why my prescription wasn't ready yet. This was a prescription for diabetes medicine that needed approval from my doctor to be renewed.
As my doctor was on vacation I presumed this was the reason for the delay. I had been in to the doctor's office that week and saw the nurse practitioner during my doctor's absence.
It turns out that the nurse practitioner, unbeknown to me had taken me off the diabetic medication . . . but she didn't tell me she was doing that. My husband was in attendance and can verify that I was not informed.
The pharmacist said that he would okay the prescription under his own license (whatever that meant). Then when I was in the drug store I went to the pharmacy to see if my prescription was filled. This is when the pharmacist lit into me telling me that I was not allowed to have that medication and that on my say so he had risked his license, his career ... and so on and so on and that I shouldn't have lied to him. I was so upset. I would never knowingly do that to someone. There were a few other things that were said previously, which he lied about then got into a verbal altercation on the phone with my husband. I left the store in tears. He made me feel like a horrible person. I'm not a liar nor a conniver and I certainly wasn't dealing drugs for crying out loud ... this was a diabetic medication!
This pharmacist owner is new to the store, the previous pharmacist owner was incredible but as soon as this new pharmacist took over we were noticing mistakes being made in our prescriptions.
The situation affected me so intensely that I cried every time I thought of it. I wasn't able to even go into the drug store. End result, we transferred our considerable prescriptions to another pharmacy. We are treated so much better by Guardian Drugs than we were by Shopper's Drug Mart.

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4:17 pm EDT
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Shoppers Drug Mart horrible manager, expired foods, unsanitary

I will be making this complaint as short as possible (Many bad experiences) so first off, I worked at this shoppers drug mart and the manager is extremely rude. She would tell everyone I was a great worker but she would say really rude things to my face and in front of customers. She said that I was slow once when I was helping a customer. When she left, the customer was appalled that she even said that to me. She would ask a million things from me and then when I did all that I could, it was never enough. Yet when I worked with her one night, she did absolutely nothing. She was extremely slow, didn't know how to work the cash register, and didn't understand lottery. Shouldn't a manager know those things? I quit after she yelled at me for calling in sick (I only called in sick once in almost a year of working there because I was dizzy and weak and I was shivering non stop) she told me that I should call at least a day in advance to being sick. Not sure how I am supposed to know i'm going to be sick a day in advance. Besides that, she would hire everyone's friends without interviewing them or anything which resulted in a lot of horrible employees. I still go into this store for their sales (I don't have a car and its literally across the street) and I noticed that their refridgerated section always has expired foods. It's disgusting. Also don't bother buying foods that aren't in a well sealed package because they used to have bugs crawling around the back room

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Shoppers Drug Mart return policy is horrible & not consistent

I was at Shopper's on Tuesday June 25th, 2013 at approximately 6:00pm. I went into the store to return a pack of the Nicorette Gum. I had bought it for a friend on Monday but I was informed by them that they are not in need of it. As I went up to the cashier, I had a few other items in my hand that I wanted to purchase. So I figured that we could return the one item and then ring in the other items I wanted to purchase. I believe her name was Jennifer that was about to help me.

I went up to her register and said I would like to return this item but I don't have my receipt. I know most store policies have a no receipt policy such as a store credit. I said I will take a store credit if you like. She wasn't very helpful in resolving my issue. She said no she couldn't return this item because for all she knows I could have just walked up to the shelf and taken the product and then come to the counter to return it. I understand where she is coming from but this isn't the appropriate response. There should be some sort of store policy for no receipts. She could have explained the store policy or better yet, call a manager to come over. Also I was a bit offended because I would never ever do that deliberately, as I am a honest person. I have absolutely no use for the Nicorette gum as I am not a smoker. I was in a rush last night and she went away for about 10 minutes to see if she could find the receipt. I had to leave because she was taking too long. I left my name and phone number. She did call me back and leave me a message.

I have worked in the retail/customer service industry for over ten years. I have learnt and have been taught how to handle customers properly and I'm sorry but this situation was handled very wrongly. I worked at Sears in St. Catharines for over 2 full years and we had a no receipt policy which was a store credit (no cash). This ensured we covered our butts and that they can't use this money elsewhere (whether or not they are returning a proper item). Also if the item wasn't from our store, it wouldn't scan in the system and we wouldn't return it.. especially not if there was no product barcode or tag on the item. If we had an unhappy customer, we would quickly resolve this issue by offering a store credit.

Further more to this, I called 2 different Shopper's to find out what they say about their return policy. Every manager said "no we don't return anything without a receipt". Yet the website says otherwise? I spoke directly to Darren (Lundy's Lane) and Chris (Victoria Ave)... so needless to say.. calling head office next !

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Update by niagarabluejay
Jun 26, 2013 11:28 am EDT

Yes I did read that Common Sense.. because I actually have Common Sense unlike you... but the product is unopened, unused.. so I don't understand why they can't just give me a Store Credit for the stupid $ 14.99 ? It's almost not even worth it now. I have called, e-mailed head office and I am stopping by there today.. I am about two seconds from giving up here..this is absolutely RIDICULOUS !

Update by niagarabluejay
Jun 26, 2013 10:33 am EDT

See for yourself: http://www.shoppersdrugmart.ca/english/corporate_information/Refund_Exchange_Policy/

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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