SUBMIT A COMPLAINT

Shoppers Drug Martperfume sampling

1
L Nov 29, 2017 Review updated:

This is silly.

I was in a shoppers drug mart and went to smell a fragrance. I was stopped and told, I could not do so. Even the clerk said, she could not open the unsealed box to let me smell the fragrance.

You have to purchase. Then u can open and sample. If you do not like, you can return Nd purchase another brand. Seriously?????

Bad PR. I was going to purchase four gifts. Going to the Bay.

Lost a sale of $80.00.

Not impressed!!!

Lori Poirier

Responses

  • K
      Nov 30, 2017

    Since you're only spending 80 bucks on 4 perfumes that means you're buying the 19.99 fragrances. THEY never come with testers. They're literally dirt cheap, get off it.

    +3 Votes
  • M
      Nov 30, 2017

    You seriously expected the employee to open an unsealed box, just so you could smell it. And then if you didn't want it, what then? They now have an unsealed product because of your irrational and selfish attitude. The biggest part of this complaint I don't understand is how a 12 year was able to drive herself to the Shoppers Mart. Please take a bus to the Bay.

    +3 Votes
  • B
      Dec 02, 2017

    It's a simple policy most, if not all, stores follow -- do not open sealed product if you're not purchasing it. You cannot expect to open a brand new product to test it, even if there is no tester, because you've now damaged the item and lost the store the value of that product by doing so. How many times have I gone to purchase a cosmetic to find someone has stuck their fingers in it? Likely only to purchase the brand new, sealed pack right behind it. It's unfair to the person shopping the product after you, and loses the store the money if you chose not to buy the product you've opened after all. Unrealistic to expect the employee would let you just open a brand new perfume.

    0 Votes

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