Shoppers Drug Mart

I have been shopping at Shopers for many years. I went to the Windsor Ontario location on Banwell and Tecumseh. I have brought drinks into other Windsor stores on more occasions than I can count. I sent my kids out for some some drinks and when they returned they were very rudely informed that no drinks were allowed in the store. Besides the rudeness, what baffles me is the fact that I have never (not once) been told by any other employee at any other Shoppers that I couldn't bring in a drink. Also there is the fact that my daughter bought a pop from there and they had absolutely no issue with her drinking in the store.

Hi

I am being told by my pharmacy in Champlain Mall that there is a shortage of Androgel, but there is no report of shortages at the https://www.drugshortagescanada.ca/ website. Where are you sourcing your medication from that it doesn't show up there? When I contacted another pharmacy I was told I could obtain Androgel in its pump form from them.

Date: November 25, 2017
Invoice number 9990209891011002085633
Reference: [protected]

On November 19, I purchased a water flosser. Arriving home, I broke the seal, and looked inside. I Realized it was not what I wanted. I went to Shopper drug mart (2223 Bloor st.) Trying to return it. The lady at the cashier (Zoe Barnes) was polite. She could not make a decision so she called a supervisor. The supervisor says that it is the store policy that only Life brand electronic product can be return. So, I demanded to speak with a manager. He called his manager Mr. Bhupinder Dhaliwall.

Mr. Bhupinder Dhaliwall was rude and have super ability to turn black into white. He kept putting words into my month.

a) "you already use it, I can not resale it" . I told him that I did not use it. I told Ms. Zoe Barnes as much from the very beginning. Ms. Zoe explain to him what I said, he cut her short. "She does not have to answer you anything..). He said that you can not change your word now, I know what I heard.

b) My staff told you that it was a final sale (it was not a product on sale). I explained to him that no one ever explain to me that it was non returnable. He said that he knows his staff have told me so.

c) "There are fine print, you should read them." I asked him to show me the fine print. He refused. I certainly can not see the fine print any where saying what he said.
d) I asked if he can write down our conversation, so that I can explain to the head office. He said he was not going to write anything. He does not have time to deal with this kind of things.
...
He was over bearing, rude, and full of self important. I told him about my history of 30 years business with Shoppers, he does not give a damn. It is clear that he is trying to show all around how important he is.

I like to this to be a formal complaint about the unclear return policy. If things are non returnable, it should be clearly stated in the invoice. In the invoice there is a cause of return within 30 days. As well, it should clearly state on the label where the product sold.

If my family's more than five thousand dollars a year worth of drug prescription with your business does not worth a damn to you, then I will move my family drug prescription from shoppers. I sure do not want to deal with people who so very unfriendly.

Sincerely
Kamman Cheung

Hi, I am report a shoppers in 261055 Crossiron Blvd #514 Rocky View, AB. T4A 0G3.
They sold hundreds of same cosmetic to one customer. (the cosmetic include many different items i.e. lipstick, foundation, eye shadow). which I am sure they are for re-sale.
This happens many times. if you can take look at the store videos, I am sure you can find who and when did it.

Hi,
I am the regular Coustomer of Millbourne mall, Edmonton shopper drug mart. I have concern with the behavior of the staff they are really too rude specially Philippino morning supervisor and a guy with bald. Once I told them that milk is expire before given expiry date but supervisor even didn't bother to listen me and through Money back on my face. Secondly, today we went two times to buy something and one guy cashier starring at us because my daughter had surprise eggs in her hand. So my wife went back to store that I just bout this one and I have a receipt why you r steering at us. They said I forget, it's totally insulting and embrassing from shopper drug. Please train your staff.

I went to york lanes shoppers (York University this morning and as ive been doing last couple of weeks, i was buying a bag(box) of lindt datk chocolates, on which there is a $3 coupon to be used on next purchase.

Well the young man working the cash was quite adamnt (nad this actually quite insulting by implying that I Had to buy the big box of lindt chocolates in order to get the $3 rebate)

Ive talked to Lindt this morning as well, and as at york lanes they ve previously accepted the coupon when i bought my last couple of bagboxes of lindt dark chocolate.

Anyhow the lady i spoke with at Lindt customer and corporate service found this odd, as she told me that coupon is meant for the bagbox as well not just the very big box of lindt chocolates

Yes they were on sale too thos morning, which gave me thw impression this young teller was just onterested in collecting monies; "customer service and following up on offers/ coupons, be damned ! "

Id like this Resolved ASAP

Iy was Quite Aggravatinh.

Thank you,

Sincerly,

R. Tomasi
[protected]

Hello,
I'm a mother of 6 children and one on the way .. the pharmacist at your antigonish location gave me the rudest welcoming and talked down to me as if I didn't understand anything on November 12th 2017, I visited our emergency room with my 2 year old son due to an asthma attack, we jst found out he has asthma that evening, I took his script to shoppers to be filled an I reassured her that I didn't have a medical plan an than INAC would cover his medication's just like any other aboriginal as she demanded me to pay 156$ Because he didn't have a medical plan, an wasn't understanding that indian affairs would cover his medication, he needed that medication to open his air ways to breathe ... she greeted me rudely, talked down to me as if I didn't understand anything, people before me we're greeted nicely an everything, not sure if it was because I was a different race but the rudeness wasn't acceptable at all, I took my sons script back and went to haliburton the next day and they filled his script up without troubles an understand the whole indian affairs thing, this isn't the first time ive have trouble with shoppers though, back in 2013 I nearly lost my newborn son, due to RSV an pneumonia and needed his medication as well as we were discharged from a hospital 4 hours away, an they refused his medication as well as hes a new born an clearly covered under my indian status card number..
anyway all being said your pharmacy should be educated better an know that indian affairs cover aboriginal medications and majority of places let medication go under the mothers status card number until you receive their's ... feel free to email me back [protected]@gmail.com

Purchase on JUly 15/2017 over $200+ of ROC product 2-Daily Anti ageing sunscreen 50ml 2-Anti-Wrinkle Cream 40ml checking on expire dates and came across that all but 1 of my products had expired in oct and nov 2017 less then 3 months, drove to the 2871 livingstone ave manager advice is a normal process they put on sales but do not advice customer that the product will expire.

On November 5th 2017 I got a flu shot at 2:00pm and has been in severe pain in my arm since. On wed. Nov. 8th I had to go to my doctor cause I was in so much pain I couldn't stand it. The pain is in my whole left arm, shoulder, left side of my neck . Before the shot there was nothing wrong with my arm . My doctor had to put me on Pain pills called Gabapentin andRobaxacet so I could get some relief of pain but it didn't help much. I was unable to sleep or do anything but cry. It is now over two weeks and my arm is still in pain. I have got the flu shot for years and never went through this before. I believe the Pharmacist who gave me the shot hit a nerve in my arm or something.Her name is Theodora Voicu at the Stratford Shoppers Drug Mart . I will never get the flu shot again for fear that I will go through this again.Store # 1444

Polo park Winnipeg Shoppers drug mart
7:30pm Tuesday eve.. Mov 14, 2017
2 cashiers working were arguing loudly with each other while customers lined up waiting for service.
These 2 women were yelling back and forth... saying repeatedly.." YOU are MAD!"I Am NOT MAD! You are the one who started it!... and the argument continued ...horrible behaviour and a terrible example for my 13 yr old grandson whe sees this as how employees behave!

I live in Kamloops. At the northshore location 750pm Sunday Nov 19. I was treated like garbage by Tyler your customer service rep after asking for a bag. He stated you need to pay 5 cents for it. I said sorry I had just used debit and he could have reminded me before I paid. He responded with well you should know when you come into a store you have to pay for things. I was disgusted by this. I had just spent my money at this store obviously a paying customer. As I walked away he called me a [censor]. Is there no employee standards ?

I called the Pharmacy at Shoppers Drug Mart on 885 W Broadway on Thursday November 16, 2017 regarding a medication that needed Special Authority. The pharmacist I spoke with said he would fax over the form for my GP to sign. I then faxed over the prescription with the note regarding the SA form at 1300. Called the Pharmacy to ask if they have received the fax which had gone through on my end no problem. The pharmacist said they didn't receive anything which was clearly a lie. I sent a fax again. When I called back they said they received it this time. I asked about the note regarding the SA and they said they were working on it. This whole process took an hour. Called back at around 1500 and the same pharmacist I have been speaking with now claims I needed to speak to the same pharmacist that I had spoken with in the beginning to process the SA. This is complete bogus as I work in the Health field because anyone of them can call in for the SA. The next time I called back to check on the status of my medication they put me on hold, then hang up on me. They were clearly scanning my number. Called back and then again hold then hangs up on me. Extremely rude customer service and they clearly do not know how to do their jobs. My issue is the store as a whole does not practice customer service even though it is a service industry.

The Assistant Pharmacist Manuel at the location at The Albion Mall was rude, impatient and unprofessional.

I had a question when no one else was at the intake or cashier. First he ignored me then when I tried to get his attention his answer was "YES" as he rolled his eyes. I advised him that I had a question about allergy meds.

He told me to wait but in a rude condescending manner. I waited and he did not move from the back counter.

I ended up leaving the store.

I purchase many items from the cosmetic department. I do find the workers lack knowledge in that particular area. They do not seem too interested with the customer's demands. I also shop at another Shoppers location, they give many samples of perfume and skin care.very happy about that store. The store in Amherstview never never gave me one sample no matter the amount of skincare i purchase. I think they should take care of their customers.

got a gift basket from cosmetics department "25 great lakes Dr. Brampton" returned for a feed back on their account because it was not the basket that was on the counter when a purchase the tickets...the girl name Jennifer was really nice about it and she said she will tell the manager "Chanelle Vasvik"service she didn't bother to call me back so i call her back asking for some explanation to what would had happened ...(am a really very long time loyal customer of shopper but this really change my opinion of your customer service)she said come i would give you some goodies...when in to talk to her she told me do some shopping and come back i will see you...went shopping went back she was gone left few samples for me with her employee still "JENNIFER" My point is she could have only talk to me and give me some of what ever explanation not let an employee(which again she did a better job than her manager apologizing for something she didn't cause)didn't want anything free was just trying to give her some feed back...i was in customer service for a long time at fortinos ...for sure i would appreciate a feed back to keep my customer happy and returning..but is for you to decide if i did wright or wrong to tell you this..maybe i should just keep it to myself...and be disappointed... opiumcard #[removed] so you can see that i am a regular ...regards [removed]

My daughter is a pharmacist at your Quispamsis store in New Brunswick which has just gone under renovations. She tells me that the store will now be opened til midnight even though the newly expanded cosmetic section will close at ten o clock. That in itself does not make sense. But my concern for her and the other two staff that will be left in this size of a store for two hours and containing drugs and also being the only store in the whole neigbourhood to be open is truly a security/safety concern. Even the Tim Hortons which is close by and open but only has drive through service as the store is locked. I am trying to convince my daughter to refuse under safety concerns to cover this extra time. Also I wish to point out that this week a gas bar/convenience store was held up at gunpoint fortunately the two men involved were caught. I am Terry Mc kenna [protected].

The date of the incident: Monday November 13, 2017

I went to the Shopper Drug Mart, at 4000 Highway 7, Woodbridge location to purchase a beauty product, see photo attachment. I have experienced very poor quality of customer service.

When I went to the cash register to pay for the beauty product; "Avene Hydrance", the female cashier was not being courteous; but rather rude. She did not greet me with courteous; but only to stare at me very impolitely.
The female cashier then scanned the beauty product. She has accidentally scanned the item twice (I only went to purchase one beauty product). So, I said to her: "I think you have scanned the item twice, I only have one." She replied" NO, I didn't."
When she finally looked at the computer screen and realized she did scan the item twice by mistake, she did not even apologize for her mistake. She went on and said: "Optimum card?" I gave her my Optimum card and the money to pay for the beauty product.
When she handed back the change to me; she, who was very rudely, put the change on the counter, along with the Optimum card. She did not say anything; not even "Thank you", then went to serve the next customer.
As a long-term customer at Shopper Drug Mart, I have been treated poorly, uncivil and rude behaviour by the cashier is absolutely unacceptable. I demand an explanation from Shopper Drug Mart Head Office.

Called local shoppers drug mart to contact canada post regarding an expected parcel on Nov 13th to be put on hold for 23 mins to finally get someone to pick up and say they could take my number and call me back ...why does the line up get more sinority then me, it wasn't even the post office that picked up . I am very displeased with this experience .

employee name is Paula and the one who answered the phone was a Nathan who claimed to be store owner, which i think is unlikely as he mentioned it ringing in pharmacy, also not pleased about that .

My cousin went to shoppers drug mart in sudbury to gift me this product. Its a 24 hour store. The TENS product was not up to the mark and used for only 2 to 3 hours for 2 days and was not curing any pain along with the physiotherapy sessions. Everything was intact i kept to return it to the SDM and they told me that they cannot accept it. The cashier was not dealing with the situation properly and they were not good in service. I bought it on 22nd october and today is November 12th. Its just 20 days and they are telling me to return to manufacturer and manufacturer is telling me to return to the retailer. So i am pissed of even after the response from the manufacturer. They told me that costco, amazon and other places where the customer buys they would take back but they have to give back to the original retailer. Zero customer service and no kbowledge for the shoppers employees selling the product in situation like this.

Sunday Nov 12/2017
There were only 3 customers in the store, the cashier was about 4 feet from her register ranting in (i think chinese) out loud with a friend...this went on for a while to the point where I just walked out.
Im sure an organization like Shoppers Drug Mart can do better than that...I hope.
What I saw was ignorance, lack of customer service and/or the ability to maintain any type of standard that customers look for these days.
There are many good people out there that understand the importance of front line customer Service, Shoppers Drug Mart clearly chose the wrong person.