Shoppers Drug Mart

I went in to Shopper's tonight around 11:15 and couldn't help but notice the young lady working in cosmetics was on her cell phone, on speaker, talking about boys and being extremely obnoxious. I don't understand why this person is being paid to do this and disrupt customers trying to shop. This was extremely unprofessional and not what I expected to see at Shopper's.

I purchased a roblox gift card and once the transaction went through, I noticed that the back code had already been scratched off. I asked to exchange it but the girl refused and said you can't return/exchange gift cards. I said this is a different situation as I'm right here and we both saw that the card was tampered with. I asked her to call a manager, which she did and the manager didn't even bother to come out. Just told her to tell me that they can't do anything and to call roblox if there is a problem. The card didn't end up working! While the person I gave it to is going to call, I am EXTREMELY disappointed with shoppers and the service, or lack thereof that I received. You are a huge company. This was clearly not my fault and the store should have just given me a new card.

My perscription for Blood Pressure medication in June was shorted on the first submission. The pharmacy advised a week or so later that the remainder of the script was available. When I picked up the remainder allotment the pharmacist advised not to use the medication past August as it would be expired.

On Tuesday, September 3rd I called in to the store's automated service to request the next refill. The automated system advised the prescription would be available Wednesday September 4th at 8:00 am.
This evening, Friday, September 6th at 9:00 pm I went to pick it up the new order only to be told that it had not been filled, the pharmacy was out of the BP medication. The pharmacist on duty indicated that a request 'probably' had been sent to my GP for an alternate script. I was told someone had 'probably' called me to advise. This was not the case I was not contacted.

My complaints:
1. The pharmacy dispensed medication charging me and/or my insurance company for drugs knowing that the expiry date would surpass the end of the supply provided. 21 days to be exact.
2. The pharmacy did NOT call to advise me that the refill requested the Tuesday prior would not be filled. I now need to follow up with doctor myself next week
3. This is the second time in a row wherein the BP meds were not available to fill my script even though I made the brequest days in advance
4. I get to spend the weekend monitoring my BP hoping the expired medication does the trick.

In conclusion I have been going to this location for decades. Not sure what is happening in the store but this is one if several incidents in the last few years that has prompted my, my family, and neighbours to go elsewhere.

Thank you
Paul Anderson
[protected]

I am totally ticked off right now. I work 60 hours a week, I have one day off to do errands, and I feel I wasted my time going to Shoppers Drug mart in Pembroke. I was trying to buy an over the counter medication me and my husband has been buying for 30 years, and he would not sell it to me because I didn't have a list of the medications we are on. We have been on the same medications for 30 or more years now. He said the reason was he wanted to make sure there was not a bad interaction with what we were on. I told him how long we have been taking it for and never had a bad reaction but he didn't care. It should be up to me what I put in my body not the pharmacist. I have been buying the medication at that location for years, and have never been asked that question, by any other pharmacist there. I live an hours drive away also, so when he asked if it would be ok if I came back with my list of meds we were on, I said it is not ok with me since I live so far away, and he still would not sell me what I was asking for. It was a freaking over the counter medication, not a prescription for god's sake! The guys name was Eric by the way, I want this guy spoken to or even fired, he acted like he was a doctor or something, all high and mighty, which ticked me off even more. Since when is a pharmacist more informed about my personal body than my own doctor? To me this a violation of my rights and freedoms. I will never shop at any shoppers drug mart store ever again, I don't care if they are giving everything away for free, I will also be telling anyone I know or run into never to shop there either!

A couple times I tried use urgently a washroom in that store, every time I was told that it is not ready for use. I am a customer and my health condition prompts me to a washroom quite often: both times I was in the store to get my prescription drugs. Since this happened more than once in a week or so, I believe this should be addressed. Refusal is absolutely unacceptable.

Just before Father's Day 2019 I was in to shoppers getting a card for both my dad and husband. While I was walking I seen camping chairs with cooler bags attached to the cup holder. So I bought 2 chairs for around $50 a piece. Now I have 2 chairs that are ripped in the back both chairs. You would think for $50 dollars they would not rip so fast. And have both rip on the same back spot

I was disgusted that for a Health and Beauty business had a disgusting smelly, dirt under the fingernails, geasy hair and bad breath person working as a cashier, She was slovenly laying all over the counter and 2 customers left their purchases and walked out. I had seen this person working 2 months ago, and she was smelly and dirty then.
Not a good impression for a health and a beauty place.
If this e-mail is taken serious, I will provide you with the cashiers name, so steps to help her hygene will also help business

The wait is unbelievably long. The techniciens are rude and gave the wrong pills to my father then when he went back they told him he would have to pay for the correct pills with no refund on the pills they had given mistakenly. They blame everyone but themselves and then told my father he doesnt need blood thinners that hes been taking for 40years

On August 29, 2019 I went to Shoppes Drug Mart to buy milk for my 3 school going kids.

I bought 15 bags of 2% milk which I buy once a month. I put 4-5 bags in the fridge and the rest of the bags I freeze them and use them by defrosting them as needed as I dont have time to go to the store frequently. I have been buying this milk every month for years and all the employes knows me and they dont have problem with me except one employee whose name is JENNEFER.

When I went to pay for the milk Ms. Jennefer said that that she can not sell me 15 bags of milk as she in her own openion think that I have a business and I am going to sell it. She called the supervisor who knew that I buy milk once every month and allowed the sale. It is very disappointing for me that even after the sale Ms. Jennefer started making fun of me by saying loud in front of all the customers in line that milk is for the people and not for the business and selling it again. I felt humilated that how come a shoppers drug mart cashier could make a false blame on me and making fun of me in front of all the customers. May be I should stop going to this Shoppers Drug Mart because of this particular employee. I had the similar incident with this same employee more than a year ago and I complained to the store manager about it but nothing happened. In my openion if she is so dear to the store then I should stop going to this store or she should be transfered to a sifferent store. God help the standards of Shoppers Drug Mart.

I was at the shoppers drug mart in edmonton located at 250, watt boulevard sw. I bought a packet of cookies with a price tag of 5.99$ but it got scanned at the cashiers till 9.99$. The cashier said that he can only adjust the price but cannot give it under code 33. I showed him the location of the product and also there were no other cookies of same type that had price 9.99$. They just denied the consumers policy. Please look into the matter.

Thanks
Satnam kaur
[protected]

So this pharmacy knows that a specific individuals life is dependant on a specific drug aka that's why they have a doctor working there and a doctor telling them someone is in serious need of this specific drug. Well for the 4th time in a row I'm stuck without my medication or anything that it can be used to substitute because they failed to order the medication on time

Three days after buying hair dye from the store, I tried to use it. I say 'tried' because the product was obviously old & outdated. Instead of the color coming out of the tube in a nice, easy flow - I had ro squeeze SO hard, it started rupturing the tube. The next day I tried to take it back to the store. I say 'tried' again because both the clerk & the manager refused to do anything for me without a receipt. They could have replaced the box with some other hair dye. Instead they lost a 'valued' customer all over the sake of $12.

I have been working with the owner of the Toronto Cabbagetown pharmacy (Doug Chow; store 0833) for 9 months now, on a prescription that I was overcharged by close to $800. Just last week, the owner informed me that Shoppers would not refund me the amount that I had overpaid. I have been told that there is nothing that they can do about this, even though Doug Chow (the owner) acknowledged that the cost had in fact gone down by over half on the day PRIOR to me filling the prescription. However, since the pharmacy had simply not gotten around to adjusting the unit price that the customer is charged in the system, I am now left holding the bag.

I spend literally thousands of dollars EVERY YEAR at the pharmacy, and in spite of being promised several times that I would be compensated, and stringing me along for close to a year (and I visited the pharmacy dozens of times during this time) - clearly waiting for me to "forget about it, " - I was finally told that I wouldn't be compensated.

This is completely unacceptable, and runs counter to the claim of customer service that your brand purports to represent.

The details of the prescription are:

RX # 9457562
Name: Blair Ariel Misha Magil
Cost: $1534.44
Amount recovered: $759.77

The prescription was dispensed on November 7th. On November 6th, the prescription cost dropped by over ½, and that is what ClaimSecure compensated me at. According to Doug (the owner), since I didn't use the electronic service to submit to benefits, there was nothing that he was willing to do. I was unable to use an electronic submission, since at that point I wasn't working and had to manually submit to my spouse's benefits provider.

Needless to say, I am furious, and ClaimSecure will be following up on their own. Please note that if I am not compensated for these lost funds, I will simply refill the prescriptions I have in your system, but I will NEVER step foot in ANY Shoppers Drug Mart pharmacy again - and I will encourage everyone I know to steer clear. By my calculation, in the past year myself and my spouse (Antonio Valletta) have spent approximately $13, 000. I suspect that in the coming years, that pace of spending will not be dropping.

As far as I'm concerned, you have committed theft - and whether you are "technically" covered by whatever accounting or inventory system you have in place - everyone at the pharmacy has acknowledged that Shoppers Drug Mart has essentially profited by an obscene degree on a medication which I need in order to continue living. The fact that your company has known for almost a full year about this, and continually strung me along, when clearly there was never any intention of compensating me, only adds salt to the wound. I am a very busy person, working full time at a Bay Street law firm. I don't have time to constantly chase after people who call themselves professionals, but are nothing more than glorified crooks.

I expect resolution of this matter within the next two weeks; feel free to contact me by telephone at [protected]. If this isn't resolved, I will be escalating to the Ontario College of Pharmacists.

Thank you,
Ariel Magil

An employee (Caucasian) called the security guard on my visibly ethnic boyfriend because he was lost and looked lost, as he was looking for me at the store. The security guard then followed him and continued to do so even after the situation was apparent to him that he was looking for me and he found me. Then he started getting closer to my boyfriend and I, eavesdropping on our private conversation, watched us kiss and hug unaware of him. Then I go to checkout and realize he is follow me and leaving no room for personal space, he could see me use my card, he could see my items and when I noticed and asked him to please not stand so close to me and we have done nothing wrong he failed to oblige. I need to mention that to alert the guard she didn't go up to him and speak instead she made a loud PA announcement and both her and the security guard handled the situation very horribly and it seems very targeted because they would not stop staring at us despite the situation being obvious that he was looking for me then found me. So basically my very harmless and mind you defenseless boyfriend who just wanted to get out of there because he was uncomfortable and didn't want to cause any trouble was racially profiled and I suffered from the same invasion of personal space as a result.
Now what are the steps are you taking as a company to fix this?