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Shell Complaints 1176

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G
12:40 am EDT

Shell shell international grant award.

Royal dutch shell
International grant award
Elizabeth house, 39 york road
London se1 7nq, united kingdom.
[protected]

Attention:ernesto merca jr, (Qualification no: (N - 222 - 6747, e - 900 - 56)

This is to acknowledge the receipt of the requested data, and the confirmation of your reliability in this shell international grant award.

Do note that our shell corporate head office in abuja nigeria, african union (Au) will be incharge of administering your payment, this as ordered by we the "royal dutch shell" here in united kingdom. As the executive secretary i must inform you that you should count yourself extremely lucky to have been choosen as one of the lucky winner in the "shell international grant award. "

You are to immediately contact our "shell corporate head office in abuja, nigeria" for claim of your grant fund. Please do contact the assigned office and officer incharge of your payment with the below information.

****************************************************
Shell international grant award
Grant fund payout office.
House 13, shell trustees estate
Madeira street off shehu shagari
Way, maitama. Abuja, nigeria.
Name: mr. Chris duke
E - mail: [protected]@shell - grant.com
Direct phone: +234 - [protected]
***************************************************

On contact with mr. Chris duke, you are to provide him with the below details, for verification purpose and proper proof that you are the rightful shell international grant award winner.

1. Full name:
2. Qualification no:
3. Address and country:
4. Phone number:

In which your certified cheque will be sent. This will enable the grant fund payout office prepare a certified cheque valued $2, 000, 000. 00 usd (Two million usd) and all neccesary documents required to clear the cheque in your name. Do contact mr. Chris duke immediately as instructed.

Best of wishes,
Mr. Moore owen
Executive secretary.

Read full review of Shell and 60 comments
Update by Glen
Aug 28, 2008 12:43 am EDT

is this true or not not?

Update by Glen
Aug 28, 2008 12:42 am EDT

Is this true or not?

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Deepak kumar b
IN
Send a message
Oct 10, 2014 12:11 pm EDT

I have send Verification Requirement details
but not any update me...

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Deepak kumar b
IN
Send a message
Oct 10, 2014 12:14 am EDT

I got a wining message 10/10/214, , ,
can do help me about this.
how will i do now.

U
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uzzol sikder
AE
Send a message
Sep 13, 2014 4:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got a wining massege june 8/2014, , , ,
can do help me about this.
how will i do now.

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Therese Christiane Maboni
Rose Bay, AU
Send a message
Dec 04, 2012 3:24 pm EST

I receive an e-mail from Mr Moore in South Africa for a claim price I have won and want to know if this is the truth

My name is Therese Christiane Maboni
Email: mtheresechristiane@yahoo.com
Thanks

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Tajammal Hussain
PK
Send a message
Apr 28, 2011 8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wed, April 27, 2011 10:18:02 AM[ No Subject ]
From: Royal Dutch Shell® Add to Contacts
To:

--------------------------------------------------------------------------------

Your Email address Won a Sum payout of $2, 000 000.00 USD. As our Royal
Dutch Shell Grant, in cash credited to You, Verify this mail by providing
your Complete Details, to our Claims Agent.
====================
Mr. William Woodson.
Tel +[protected]
Email- onlineagent@yahoo.cn
====================
1.FULL NAMES:_________2.ADDRESS:_________
3.COUNTRY___________5.SEX:________
6.OCCUPATION:________7.TELEPHONE:_______
Regards,
Mrs. Rebbeca Harrison.
GRANT CO-ORDINATOR.
i got a message yesterday from dr wiliams sayiying that ihave won award fromshell intlmobile draw and iwas tolled to contact dr williams to recive my awardvia dr williamsshellgrsnts22@live.com is it true if it is true then contact mi throug mymobile no +[protected]. kindly also inform me at my e-mail address tj_ghazi@yahoo.com please

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ibrahim hajji mohaamad
KE
Send a message
Apr 16, 2011 1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i got a message yesterday from dr wiliams sayiying that ihave won award fromshell intlmobile draw and iwas tolled to contact dr williams to recive my awardvia dr williamsshellgrsnts22@live.com is it true if it is true then contact mi throug mymobile no +[protected].

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mani64
IN
Send a message
Sep 11, 2010 5:44 am EDT

i received same kind of message a month ago but due to activities i could not attend to it. right now, i just can't get access to it anymore. i hope it's real and will be glad to be a benefactor.

Flag this message
Attention : P.Mani, CONTACT THE COURIER COMPANY FOR DELIVERY OF YOUR WINNINGS CHEQUE
Saturday, 11 September, 2010 12:08 PM
From:
This sender is DomainKeys verified
"Shell Oil"
Add sender to Contacts
To:
"shyam manishyam"

ROYAL DUTCH SHELL ANNUAL INTERNATIONAL GRANT AWARD.
GRANT PAYMENT CENTRE.
HOUSE 13, SHELL TRUSTEES ESTATE
UXBRIDGE LANE, MANCHESTER, UNITED KINGDOM.

INTERNATIONAL GRANT AWARD 2009:

BENEFICIARY: (Qualification no:(NL-222-6747, UK-900-56)

Attention : P.Mani,

This is to acknowledge the receipt of the requested data, and the confirmation of your reliability in this year "ROYAL DUTCH SHELL ANNUAL INTERNATIONAL GRANT AWARD".

Do note that our ROYAL DUTCH SHELL CORPORATE HEAD OFFICE IN UNITED KINGDOM, (UK) will be incharge of administering your payment. This as ordered by we "ROYAL DUTCH SHELL" here in NETHERLANDS. As the Executive Secretary i must inform you that you should count yourself extremely lucky to have been choosen as one of the lucky Winner in this year "ROYAL DUTCH SHELL ANNUAL INTERNATIONAL GRANT AWARD".

Congratulations once again as your Claims Request was received by us and after going through the normal processing from here we deemed it fit to help you get this funds delivered to you via a a courier delivery company because the funds is in form of a cheque. We have deposited your Lottery Winnings Funds/cheque with the Resource Express Courier Company for them to effect delivery of your winnings to you after you have duely completed the claims requirements process.

Please find the contact info of the courier company below as we have forwarded all necessary details/documents to them. You are to Contact them with this Order/Deposit Number: SHELL201.

RESOURCE EXPRESS COURIER CONTACT INFORMATIONS

Rev. Jeffery Edison,
Email Address: resourcexpresscouriers@yahoo.com

Fill the information and send to Rev.Jeffery Edison with his information below.

Full Names:...
Residential Address:...
Telephone number:...
Country:...

On contact with Rev. Jeffery Edison, he will further give you procedures on how your cheque delivery will be carried out, for verification purpose and proper proof that you are the rightful beneficiary of the ROYAL DUTCH SHELL GRANT AWARD you are to contact the courier with your qualification number. (Qualification no:(NL-222-6747, UK-900-56)

THE SUBJECT OF YOUR MAIL SHOULD BE SHELL201.

We however wish you keep us posted as you go with them.

Once again, Congratulations !

Best Regards,
Mr. Mark Smith.
(EXECUTIVE SECRETARY).
============================== ============================== ============================== ========
This e-mail is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it.If you have received it in error please delete it and immediately or notify the sender.
============================== ============================== ============================== ========
© [protected] Shell Oil Company.

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jaya_sri
SG
Send a message
May 28, 2010 3:35 am EDT

I am also received the same scam emails, this type of [censor]ers should punish, because why they simply saying can" t get the insurance & courier charge from shell. This is cheating realy.

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Rebel09
ZA
Send a message
Apr 11, 2010 8:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also got one. This is the email i received
"$1.500, 000.00 has been award to you in the Royal Dutch Grant Award, send us your
Names:...
Country:...
Tel...
Funny cause I have been applying for grants from a number of organisations.

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Budsakorn Chaiwattanakuakoon
TH
Send a message
Mar 22, 2010 8:26 pm EDT

If the prize is real. Why are many conditions. It's like Epe I received an email this several times already. But God is not pleased because it thought would be easy. But all the same conditions. Why not spend less money at the check and send the remaining money to winners.

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11:48 am EDT
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I went to put $9.00 worth of gas in my car. The pump felt light at $5.00 mark and seemed like air was going through and the roll of 5.2 etc seemed to be pumping really slow. When I sawthat it stopped at $8.62. I was concerened. I went In to complain and was told it would still pump. The A lady who was pumping at the pump in front of me said she had trouble...

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H
9:57 am EDT

Shell cleanliness

On this date of 7.30.08 @ 0910, I stopped in to a local Shell gas station (I-20 and Clemson Road) to use the facilities and obtain a drink. I was appauled at the appearance of the restroom, no water to flush, smelly, soap dispenser ripped off the wall and laying on the filthy counter top. And then, when obtaining my soft drink from the fountain, the cups were falling on the floor, lids were strewn and not organized and then as I checked out the attendant was preoccupied with her breakfast before even acknowledging me. Additionally, the trash containers (large ones) were running over in the parking lot with trash and not to say that the small containers and the ash tray at the entrance to the store were over flowing as well. I bring this to your attention as a former manager of such an establishment (Pilot) and could not local Shell management address these specific issues so as not to bring such a "bad light" to your company and to provide better customer service? Thank you for your time.

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Beca-bandera
US
Send a message
Mar 31, 2013 12:54 pm EDT

Very rude manager in the bandera, texas shell gas station. I approached the cashier asked if I could have change back in 2 fives and a 10 dollar bill. Manager rolled her eyes, sighed, and handed me four 5 dollars bills. I asked if I could have a $10 and I was told that's all they have. (Even though I can see the money in her drawer). The service is horrible in this location. Mini mart has friendly, helpful staff that will not roll their eyes at you for asking for change. Obviously shell needs new employees.

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Mammoth1234
Mammoth Lakes, US
Send a message
Jun 24, 2012 2:53 pm EDT

The employee that works the counter is very rude and has no idea about customer service. He straight forward called a customer a ###, then continued to argue with the customer. Final he threaten the customer by stating wait for me after work outside so we can handle this, implying a fight. I could not believe that this employee would act this way not only to a customer but with other customers inside. I felt very uncomfortable and will never return to this shell station again. I called and filed a complaint with the manager, I can only hope that the manager takes this situation seriously.

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shoun
US
Send a message
Aug 25, 2011 12:46 pm EDT

I sent my nephew in the shell station on 820 and forest hill dr.in forest hills tx. buy a beer, lotto, and gas. there was a black gray hair woman and a white younger woman that accused him of stealing the beer because the other clerk wouldn’t sell it to him because he left his id. my nephew is 28 so i went in (i’m 61 yrs old) to get the beer, and they refused me service too. there are other people that they yell and be smart mouth with customers. i can tell you better by phone please [protected]. thank u to the complaint department of shell gas stations.

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Amy Mize
Kinards, US
Send a message
Aug 22, 2011 2:53 pm EDT

The price on the sign states 3.349/gallon for cash...well besides that price being .15 cents higher than 2 other stations within walking distance from this particular store, they also mark the price of gas up another .11 cents if you use your Bi-Lo bonus card, your debit card, or your credit card! I mean come on now, if this isn't illegal, then it very well should be! And for that matter I dont see how Bi-Lo would allow this station to boost their prices up on the gas when trying to catch a break on the already high prices by using your bonus card. This is the most pathetic and ridiculous way to jip Americans out of our hard earned money. as if the 200% increase on gas isnt enough! it is so frustrating that something like this can happen and not a darn thing be done about it. This BS that i experienced today, will STOP me from EVER shopping at this store again, it's all a crock of [censored]!

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shellcangooutofbusiness
Dublin, US
Send a message
Nov 29, 2010 3:17 am EST

I just went to the shell gas station near my house to get gas and cash in 3 scratch off lottery tickets and ran into the worst service attendant I ever had. I put my tickets on the counter and the guy threw them back at me telling me I had to scratch off the claim numbers and before I could tell him I didnt know where the numbers were and that I didnt care about the $3.00 and to just give me the gas I wanted he called the next customer in line up to the counter and wouldnt let me finish buying the gas... he refused to help me. I'll never go to another shell station again unless I'm stranded.

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E Vostok
Holden, US
Send a message
Mar 02, 2012 1:59 pm EST

On two different occasions, three weeks apart, the attendant at the Shell gas station on West Boylston Street, in West Boylston, Ma would shut off my pump at $50.00 while using a credit card. I only go to Shell because of the discount I earn using my Stop and Shop card. On one occasion I had earned .60 off a gallon and the station would only give me .10 off a gallon and shut my pump off at $50.00. When I asked the attendant why she was stoping my pump before I was finished filling my tank, she rudely answered they had to because they didn't know how much gas the station had. This station is obviously not honoring their partnership with Stop and Shop.

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c1c1
Silver Spring, US
Send a message
Dec 03, 2011 8:25 pm EST

I work a few miles away as and I always go to a Shell Gas Station (by choice) versus other brands. I go to this station almost all the time as it is Shell station near my job. I always pay with my credit card at the station, inside the store, and not at the pump as my bank has specifically instructed me to go inside. If I pay outside, the station will hold $100-200 for each pump, plus the total amount purchased. The station will hold the funds for 2-3 weeks. My bank has specifically stated to pay inside. Again, this is not my first time paying at the station (this one). On 12/3/11, I stopped at station and lady (Birtukan) at counter would not accept my payment and stated they do not take my credit card. This is clearly absurd as it is not the first time at this station or using the same card. I have dealt with a male before who is decent (not nice or rude), neutral. However, this lady was combative with me and suggested i go to another station as she was not going to waste her time with me. She then cont. to ignore me and started talking in her language which is completed unacceptable. We are not back in the middle east for her to treat customers this way and speak their language to us. If this is part of her culture, then perhaps she should work in a place where they ONLY service middle eastern. Her service was so off, I decided to leave and visit another station (NON-SHELL) down the street. After this experience, I've decided to make it my personal business to NEVER visit another SHELL Gas Station, especially this one. And if I'm out of fuel, i rather pay more to have delivered to me from another station. In addition, when I asked to get manager's name and #, she refused to give me name and gave me a # where there is no answer, I was not able to leave a voice message.

IronGrudge89
IronGrudge89
Mountain Top, US
Send a message
Aug 22, 2011 3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We can only hope that such stupidity isn't native to our beloved Earth.

IronGrudge89
IronGrudge89
Mountain Top, US
Send a message
Aug 22, 2011 3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

"...well besides that price being .15 cents higher than 2 other stations within walking distance from this particular store..." I don't get it. This statement renders your entire complaint invalid. You're clearly an idiot. GO TO THE CHEAPTER GAS STATION. Geez, gas is $3.67 here and people don't ### this much.

ComplaintsBoard
7:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shell 36 year old account closed

Just over a week ago I received a notice in the mail concerning proposed changes of terms to my Shell gasoline credit card account. Early on in the provided literature there was a notice that account holder could opt out of the proposed changes by calling the inserted toll free telephone number. I elected to do so immediately.

I have done this on a few occasions with other credit card accounts over the years with no additional or negative affects on my account, so I was disinclined to read farther into the provided information where there was also a notice that if you opted out of the proposed changes the account would be closed.

I found out abruptly and very inconveniently the next day, however, when I attempted to purchase gasoline. Upon calling customer service when I reached home I was told that indeed my account had been shut down because of my opting out of the proposed increases in fees and other changes, and that it could not be reopened regardless of any circumstances. They said my only option was to wait for at least a month and then I could re-apply for approval of a new account, just as any new applicant would.

I have had this account active and in good standing for over thirty-six years with Shell Oil, with account balances as high as $1, 100 dollars. Obviously, all that good business and customer good will amounts to absolutely nothing.

I am not alleging that this company has done anything illegal, but I do believe that I have been treated with unnecessary disrespect and a total lack of appreciation for good business and excellent account management for over thirty-six years (account was opened in May, 1972).

I acknowledge that the error was my responsibility (not reading the change of terms notice completely and thoroughly), but there was absolutely no sensitivity or consideration provided by this company upon my providing the circumstances of my error. While this kind of behavior may not be in violation of the law, I think it is a good example of unethical business practices and also of the cold, callous and contemptuous nature that some businesses can adopt toward small accounts, especially if they suffer no significant consequences from that kind of attitude and behavior.

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9:13 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing this complaint in regards to Shell's gas pricing practices. Apparently, my local Shell station now offers cash and credit prices for their gas. However, they advertise the cash price in the main part of their sign (the part with the HUGE numbers) and the credit price in the smaller part where the diesel price is usually displayed. Now, this i...

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5:52 am EDT

Shell scams

Dear Sirs,

Some one have just sent me the e-mail bellow. I think this is a money scam. I don´t recall to participate in any game, and having won such an amount.

The agent Mike Evans have just reach me by phone, and swears that this is not a scam. How can I be sure? They are asking for the 120€, but I have told him that if the check is not good, i will charge shell company on the bank fees, and also i´ll put the company in Court. Please don´t joke with people.

I´d like to have a promt answer, about it.

Tnks n Rgds

Paula

------------ received e-mail ----------------

Shell Home Office.

We have been waiting for you to contact us for your Confirmable Bank Draft of
$150, 000.00 United States Dollars Won at the Shell Promo Dec. 2007 but we did
not heard from you for claims. Then we went and deposited the Cheque with
Fastway Courier Company, West Africa.

What you have to do now is to contact the Fastway Courier Company as soon as
possible to know when they will deliver your package to you because of the
expiring date. For your information, We have paid for the delivering Charge,
Insurance premium and Clearance Certificate Fee of the Cheque showing
that it is
Legitimate and not meant to sponsor Terrorist attack in your Country or Drugs.

The only money you will send to the Fastway Courier Company to deliver your
Draft direct to your postal Address in your country is ($120.00 US) Dollars
only being Security Keeping Fee of the Courier Company so far. Again, don't be
deceived by anybody to pay any other money except $120.00US Dollars.

Our company would have paid that but they said no because they don't know when
you will contact them and in case of demurrage.You have to contact the Fastway
Courier Company now for the delivery of your Draft with this information below
and reconfirm your Delivery address;

Contact Person:Agent Mike Evans
Email Address: [protected]@yahoo.pl
Telephone:[protected]

Your Full Name:
Delivery Address:
Telephone:

Finally, make sure that you reconfirm your Postal address() and Direct
telephone number to them again to avoid any mistake on the Delivery and ask
them to give you the tracking number to enable you track your package over
there and know when it will get to your address.

Let me repeat again, try to contact them as soon as you receive this mail to
avoid any further delay and remember to pay them their Security Keeping fee of
$120.00 US Dollars for their immediate Dispatch/shipment. You should also let
me know through email as soon as you receive your Draft.

Yours Faithfully,

Mrs. Sarah O'neil.
Shell Oil and Petroleum Africa.
Public Relations Officer. (P.R.O)

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A
a.turner
Send a message
Aug 08, 2008 5:25 am EDT

i have been getting a few of these letters myself ...is there any way of the net ppl to stop theses ppl.
CONTACT MR CHARLES BROWN‏
From: leopon@wctc.net (leopon@wctc.net)
Sent: 06 August 2008 16:55:16
To:

Dear Customer!

We have been waiting for you to contact us for your Confirmed Package that
is registered with us for shipping to your residential location.We had
thought that your sender gave you our contact details.It may interest you to
know that a letter is also added to your package.However, we cannot quote
its content to you via email for privacy reasons. We understand that the
content of your package itself is a Bank Draft worth of $800, 000.00 USD,
FedEx do not ship money in CASH or in CHEQUES but Bank Drafts are
shippable.The package is registered with us for mailing by your colleague,
and your colleague explained that he is from the United States but he is
here in Nigeria for a three (3)months Surveying Project as he works with a
consultant firm in Nigeria West Africa We are sending you this email because
your package is been registered on a Special Order. What you have to do
now, is to contact our Delivery Department for immediate dispatchment of your
package to your residencial address.

Note that as soon as our Delivery Team confirms your informations, it will
take only one working day (24 hours) for your package to arrive it's
designated destination.For your information, the VAT & Shipping charges as
well as Insurance fees have been paid by your colleague before your package
was registered.Note that the payment that is made on the Insurance, Premium
& Clearance Certificates, are to certify that the Bank Draft is not a Drug
Affiliated Fund (DAF) neither is it funds to sponsor Terrorism in your
country. This will help you avoid any form of query from the Monetary
Authority of your country. However, you will have to pay a sum of 105GBP to
the FedEx Delivery Department being full payment for the Security Keeping
Fee of the FedEx company as stated in our privacy terms & condition page.
Also be informed that your colleague wished to pay for the Security Keeping
charges, but we do not accept such payment considering the facts that all
items & packages that is registered with us have a time limitation and we
cannot accept payment not knowing when you will be picking up the package or
even responding to us.So we cannot take the risk to have accepted such
payment incase of any possible demurrage. Kindly note that your colleague
did not leave us with any further information.We hope that you respond to us
as soon as possible because if you fail to respond until the expiry date of
the foremost package, we may refer the package to the British Commission for
Welfare as the package do not have a return address. Kindly contact the
delivery department (FedEx Delivery Post) with the details given below:
FedEx Delivery Post

Contact Person:MR. CHARLES BROWN

Email : henderson_mallick@yahoo.com.hk

TEL:+ [protected]

Kindly complete the below form and send it to the email address given
above.This is mandatory to reconfirm your Postal address and telephone
numbers.

FULL NAMES:

TELEPHONE:

POSTAL ADDRESS:

CITY:

STATE:

COUNTRY:

Kindly complete the above form and summit it to the delivery manager on :
henderson_mallick@yahoo.com.hk As soon as your details are received, our
delivery team will give you the neccessary payment procedure so that you can
effect the payment for the Security Keeping Fees. As soon as they confirm
your payment receipt of 105GBP, they will not hesitate to dispatch your
package as well as the attahced letter to your residence. It usually takes
24 hours being an over night delivery service. Note that we were not
instructed to email you, but due to the high priority of your package we had
to inform you as your sender did not leave us with his phone number because
he stated that he just arrived Nigeria and he hasn't fix his phone yet. We
indeed personally sealed your Bank Draft and we found your email contact in
the attached letter as the recipient of the foremost package. Ensure to
contact the delivery department with the email address given above and
ensure to fill the above form as well to enable a successful reconfirmation.

Yours Faithfully,
Mrs. Felicia Paul.
FedEx Online Team Management.
All rights reserved. @ [protected]
------------------------------------------------------
This E-mail is only for the above addressees. It may contain confidential or
Privileged information. If you are not an addressee you must not
copy, distribute, disclose or use any of the information in it or any
attachments.
------------------------------------------------------

ComplaintsBoard
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7:30 am EDT
Featured review
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I stopped at that gas station advertising $4.09/gal. I filled my tank to realize that the price was $4.29.99. Upon inspection there was a little handwritten paper on the pump stating that $4.09 was the cash price only. I thought it was not permitted to have a different price for cash and credit.

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R
3:16 pm EDT

Shell gift card trickery

Shell sells gift cards however some shell gas stations do not accept them claiming shell will not repay them for the sale. Shell's corp people refuse to handle any complaints and refuse to refund the $$ spent for the gift card. It's bad enough that shell screws us on the gas, now they have a scheme to screw us on gift card purchases. She should not be allowed to do business in the USA... Their cooperate people are non-concerned with consumers and will even hang up on phone calls when they have no logical response to issues.

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Eveline Meunier Crozier
US
Send a message
May 23, 2018 9:22 am EDT

I frequently by Shell gift cards during Publix promotions. Recently I had $10.47 balance on one of those cards and received a message at pump saying I had to go inside for authorization. I did and clerk ran my card through their readers and said it had a zero balance. I protested saying I had $10.47 on it for sure. She said "you can always call the # on the back", which I did. The operator I got asked me how many ties did you try to authorize the card. I told her I ran it through once at pump and they ran it once inside. She then babbled something I couldn't understand because she had a marked Asian accent. Ultimately I understood that she had "reinstated my balance". Had I not pursued this I was out $10.47. It is completely unacceptable. Also I had a couple of similar incidents before with a small Balance of $3.50 but I did not know how to pursue it. Now I know. Someone is making money on this but it is not the Shell gift card buyers.

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T-Gotro
US
Send a message
Sep 15, 2017 7:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Shell Gift card was purchased on July 8, 2017 at Kroger store. On that day I purchased two (2) $100.00 gift cards. In used one of the cards immediately I was waiting for a trip to use the second card. The card was still in its package and still sealed, on September 12, 2107 I removed the card at the pump from the packaging and attempted to use the card, that is when the pump stated the card was declined and that I should see the cashier. The cashier at a Shell station started the pump from the inside to allow me to pump gas. After pumping the gas I returned inside the station to finish the transaction and the gift card was still declined. Luckily for me I had another method of payment available. After I completed the transaction I called [protected] as per the instructions on the gift card package and that is when I found out the card had zero balance. The agent on the phone informed me the card balance was used somewhere in California on August 16, 2017 and I was in the state of Georgia in August, not in California. I did not provide the card information to anyone in California nor authorize them to use the card. I am assuming the number was stolen and the balance was transferred to another card/account for the person in California to use. If you purchase one of these Gift Cards use immediately!

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Shell Scanm
US
Send a message
Apr 03, 2018 1:16 pm EDT
Replying to comment of T-Gotro

Same thing happened to me in California yesterday. I filed a dispute with the card vendor. Someone is getting the card numbers before the cards are activated and then cloning and using them. Sound like an inside job.

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Aim Fern
US
Send a message
Jan 16, 2017 12:59 pm EST

found this thread via google search. I have tried to use a Shell gift card but was declined at the gas station. Called the 800 number (call center from the Philippines, i presume), because the online (https://www.buyshellgiftcards.com/CheckBalanceError.aspx) balance checker is not working. I was told that my card has been flagged as stolen, therefore i need to file a dispute if i want my balance back. how can it be stolen from my home office desk drawer, and previously still sealed envelope just before i attempted using it?

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Oleg Pliss
US
Send a message
Dec 22, 2016 8:29 pm EST

I bought several $50 Shell gift cards a few years ago. The site explicitly declared that there is no expiration date and no usage fees for Shell gift cards. I use a few of those cards before, they worked. I tried to use one of the remaining ones today. To my surprise, it did not work. I went to Shell web site, it redirected me to "RPG service" which apparently does not allow to check the balance online. I called their phone [protected], the automatic service responded that "the card is either frozen or its balance is transferred to other card". I tried one of the other cards with the same result. I tried to reach for an operator - no, the operator does not pick the phone. I am still not sure why my gift cards are "frozen" and see no way to unfreeze them.

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Maria Elena Garcia 12
US
Send a message
Apr 09, 2016 10:24 am EDT

I use She'll for my 4 cars. NOT ANYMORE! I've used She'll gift cards before and have given many gift cards as gifts. This one that my daughter had gotten will not work and they refuse to call at the gas stations. Over the phone they told me that I have to do it at the gas station and have a transfer done, or fax a copy of the card over to them. Why should I have to spend money to fax a copy over when I tell them the number over the phone? And why can't they punch the card number in at the gas station? What's the point of there being a card number if they can't punch it in? Get your company straight! I will be sure to tell my 11 other brothers and sisters, all nieces, nephews, and friends not to use Shell for ANYTHING! I loved shell until now! Bye bye shell, hello BP!

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Howard W
US
Send a message
Jun 22, 2015 10:11 am EDT

Do not buy Shell Gift cards, the new thing the independent gas stations do is CHARGE A PROCESSING FEE. therefore you shell gift card that was always treated as cash is now treated as a CREDIT CARD. Therefore you are wasting you time and money buying gift cards. This is one big RIP OFF and shell is not interested is doing anything.

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thesheet
Mount Forest, CA
Send a message
Apr 30, 2015 12:41 pm EDT

i have been using shell gift cards for a while now and most of the time all the employee has to do is call the shell number on the back for help... I had to use parts of two cards and the employee at one cash station at
(tower st, Fergus, ontario canada) refused to input the second card. I asked him the call the help line, to which he did, (impossibly fast). I believe he did not call the line and simply refused to input the second card like i asked. I had to go to my car and get 10$ of change from my glove box...

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ooh lala james hunt
tampa, US
Send a message
Dec 31, 2014 7:28 am EST

I have also used this card, lets inform all the consumers not to purchase any gift card that does not have an visa or front readable number, that way if the strip does not read the clerk can input the number on the front of the card. Less hassle and no more inconvenience.
Shell Stations your a rip off artist!

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J L James
San Antonio, US
Send a message
Jun 03, 2014 1:35 pm EDT

I have a $50 gift card that does not read at the pump. The Dutch person on the 800 number told me to go to my nearest station and get a balance transfer to another card. The staff at two retailers told me they can't do that.

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jennylee
Chillicothe, US
Send a message
Jul 17, 2011 4:25 am EDT

went to station in rome il w/ 2 dollar in pennies and was told by manager in front of employee that i had to go to the bank they wouldnt take my pennies. went in 2 weeks later and the employee told me she was put out because she didnt want to take 37 pennies. told her it was us currency and if she didnt want to take the pennies then dont hand me any pennies for change. during a weekend when our town hosts summer camp the manager locked bathrooms to custumers because they were too dirty and then stood outside and washed down women in bikinis w/ the hose. during this time a local reporter happened to be in the store and gave a humorous yet scathing review on the managment at this station on 102.3 max peoria.i would also appreciate it if this manager stopped making lewd comments to my friend about her large breasts when frequenting this station. many conplaints from sooo many people, but nothing never gets done about this kinda stuff. just the top of the barrel in complaints about this place.

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8:34 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello there- I am passing by the above listed Shell Station on a daily base and buying gasoline there almost every day. It seems like, always when a certain Employee(Thomas) is working there, that the bathrooms are not working-(according to his statement). This happened already 4 or 5 times, always with the same employee. I called the Manager -Ms. Norma-...

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5:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shell is this company exist

Mr. Smith walker
Director, mac recruiting agency.
London, united kingdom.
Office telephone: +[protected].
This company offer me for job in uk in above said company, I want to is this scam or not

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R
Ramnath Prasad Sah
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Feb 27, 2008 10:43 pm EST

Shell International petroleum Co. UK; Oil Project in Scotland UK with job reference number: SHELL/AJV EJ8475V/SCT.

This company offer me a job for the post of civil engineer and requested to me for send money for work paper and Visa Resident, is this company are in UK and Valid?

ComplaintsBoard
B
12:00 am EST

Shell scam and rip off!

Almost 3 years ago my husband was running a highly successful petrol station for Shell, he was unfortunately robbed of £27000. Shell just did not want to know and he was dismissed at once, even though he had nothing to do with the robbery. Shell did nothing to help at all and we had to find the money to give back to Shell ourselves, which meant all the money we had in the world including our home had to go to Shell! Who are now boasting of billion pound profits!

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Reviewer72742
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Dec 18, 2015 11:34 am EST

I bought a 5 dollar car wash no soap came out and the rinse didn't help waste of money my car is still filthy

ComplaintsBoard
S
12:00 am EST

Shell terrible service!

1/18/08 I paid $8.00 for a car wash. There was no indicator for how far to drive in. The brushes to wash the body of the car didn't wash. The wash cycle was extremely short, there was no rinse cycle and the car wash began to apply the finish over soapy water, so I drove out to prevent that.

The owner refused to refund my money and informed me that they 'never' give refunds.

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Stanley Pi
US
Send a message
Aug 29, 2009 5:20 pm EDT

I thought that Shell was the best automotive company. I was totally wrong. It is the worst I have ever come across. The Shell Service Station is the worst in Orange, CA. I regret going there. My friend warned me about the place but I was in an emergency situation and had no other choice but to go there. Please, please do not go there even if you have an emergency.

I wasted my money and time going there. Dealing with Shell is not difficult it is impossible. There were a lot of customers there that day and all I could think of was how do these people bear with the horrible service. The manager that helped me was a real jerk. I never met anyone like him before and pray that I don't. He was rude and made me feel like I knew nothing. I was sold a lot of stuff I did not need but had no idea what it was. I got to know that after I went home and my husband told me about it.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The workers of the company are known to curse at customer and have made racial surs toward people. The Franchise owner was contacted and he said that he would resolve the problem but the same staff continues to make the same errors, and are not reprimanded because they are family. I have cometo notice that every time I am in the store they only seem to have a problem with African American people.

Read full review of Shell and 16 comments
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S
12:00 am EDT

Shell Broker comision

I went to Shella gas agency in BTM layout Bangalore. I am having all document to register for Gas connection. (Already have connection in chennai). Transfering connection from chennai to Bangalore. Shella agency Person gave one person number and ask me to contact other person. I called that person but he asked me more money from me.

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Capt BL Lingaraju
Send a message
Oct 02, 2007 10:50 am EDT

For all the information on Indane in KArnataka visit www.gasagency.co.in

ComplaintsBoard
G
12:00 am EST

Shell no common business courtesy to assist a customer!

In 2004 I overpaid my Shell gas credit card by $200. Shell sent me a check for the same amount while I was in Indonesia, working the tsunami disaster... Consequently the check was voided (90 day limited). Note: Shell does not honor, like most businesses, a plus balance on an account. When I returned from Indonesia I returned the check, requesting a new one be issued. To date, almost 2 yrs later, I have not received the money due to me.

I have called Shell credit card services 12 times in this time period and have written three letters to:

1) Shell Credit Cards Services,

2) Customer Service Manager

3) Customer Relations, Shell Headquarters to ask for assistance - to no avail. I have not received a reply, an e-mail nor a phone call.

I think this borders on scandal. This company has earning in the millions/billions and they do not have the common business courtesy to assist a customer.

Regards,
Gisla.

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Misscereca
US
Send a message
Jan 05, 2019 6:19 pm EST

THE CREDIT CARD IS NEVER ACCEPTED IN THE MACHINES HERE.

2876 EL PORTAL DRIVE

Location icon 2876 EL PORTAL DRIVE, [protected], San Pablo, US

Phone icon [protected]

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Lloyd James
US
Send a message
Dec 12, 2018 6:54 am EST

Went to apply for a job. Could not even be bothered to give me their email. Tha Hand shake was week like a kitten. Just so unprofessional . The Garage must not be doing welll.

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Misscereca
US
Send a message
Dec 12, 2018 6:04 pm EST

Cashier makes everyone wait a really long time. Vacuum never works outside. Machine doesn't always take cards. BAD LOCATION, BAD OWNER

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Bill Kitchen
US
Send a message
Nov 19, 2018 6:07 am EST

I purchased a car was at your Shell station (Main St. Depere WI) Code 834352 / Trans # 9105083. The Dryer does not work and there still is a film on my truck.

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mohammed aqib
IN
Send a message
Nov 14, 2018 3:09 pm EST

when we halt our car in the station they doesn't ask weather to put v-power fuel or normal. this is irritating for us.

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Michael Terry West
US
Send a message
Nov 14, 2018 7:44 pm EST

Charged $42.00 for $36.98 gas on 11/03/2015"6 @ 0930 approximately. Pump 13. I had to go into see cashier. She said she had to charge me $42 or it wouldn't work. She said she would correct it afterward. She didn't. Now I'm out $5.02 overcharged for gas.

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Joe Briggs 2
US
Send a message
Nov 15, 2018 1:47 am EST

Below I have attached a screenshot. This worker isn't allowing customers to use their food stamp based on what their buying. I feel like this is unfair. I feel like workers shouldn't be allow to do this. It's also losing money for the company.. She's also been rude multiple times to certain customers.

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BenBoyd
US
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Nov 13, 2018 3:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I went to the local gas station and was purchasing a cigar when the manager stated because i have a out of state id i could not buy i am 32 years old and never have i heard of such nonsense i will never go to another shell gas station. I was told that that is their policy however i have never had this issue anywhere else. Staff needs more training

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Karen10179
CA
Send a message
Nov 13, 2018 10:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

November 20, 2016
12 Castleridge Dr NE, Calgary, AB T3J 1V4
Receipt didn't print at station; message said "Receipt available inside"
Station #5

- Cashier wasn't able to print a receipt, kept mumbling, wasn't apologetic
- Train your employees properly or at the very least have some common courtesy

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boilers
ZA
Send a message
Nov 13, 2018 9:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Please will you asset me on the 22/11/16 at 18h00 I went to the service station in glean acres in glen Mari's they refused to help me with petrol they just stand there they will not help you at all never this is note fist time we must all ways wane there and when you ask to seep to the owner he is not available at all

ComplaintsBoard
M
12:00 am EDT

Shell shell port should be ashamed!

We were shopping ( corner of thomas dr and front beach road) in the store and walked next door to dipping dots to get icecream when we came back 15 mins later our car had been towed
mgt. said too bad
cost over 120$ to get truck back
had my sons asthma medication and nebulizer inside

pcb was wonderful
shell port should be ashamed!
ever heard of customer service?
terrible end to a great vacation

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Z
Zanel Boshoff
BETHLEHEM, ZA
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Oct 12, 2023 12:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

See attachment, summary of the complaint

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DeWayne Landeis
Port Orchard, WA, US
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May 06, 2023 5:55 pm EDT

gas pump sprayed 1/2 - 1 gal of gas on me, 4/29/23 at approximately 2:00 pm

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Nahiara
Chicago, US
Send a message
Apr 09, 2023 10:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

4/31/2022

Every time the same person is working the sistem is down lottery, ebt gas need better cashier the owner is loosing money 😞

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shanmugam arivazhagan
natrampalli, IN
Send a message
Dec 31, 2022 4:36 pm EST

me arivazhagan shanmugam will pay rbi registration fees pay recipet in ,,Rs ,23,000 thousands

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shanmugam arivazhagan
natrampalli, IN
Send a message
Dec 30, 2022 9:18 am EST

Dearsir/ Madam good evening my complain was resolved but ture or false pls information any answers waiting for message reply thank you sir

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Mohammed Alaamri
Salalah, OM
Send a message
Sep 21, 2022 3:45 am EDT

I received this message

ur mobile number has w0n 5o0,000 00 pounds from shell petroleum company uk to claim award. send name, mobile no,address,age,reply to:

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Patrick Lane
US
Send a message
Nov 12, 2019 1:57 pm EST

I stop to get gas @1425 Eastchase Pkwy, Fort Worth, TX 76120 cause online it said gas was $2.19 a gal. But the gas station is charging $2.39 a gal. When i spoke to the manager to show him he basically said that he wasnt gonna do anything about it. I would like to receive a response by phone @[protected]

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Mary Anb
US
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Oct 26, 2019 11:51 am EDT

Stopped to buy VPower. Tried 4 pumps. Filling at snail pace. Owner said he has 3, 000 gallons. Think the booster pump is out or station out of fuel.

F
F
FBT
US
Send a message
Sep 28, 2019 4:48 am EDT

I work for this company. There's so much bullying and harasssment in the workplace (I work for corporate), in 2019!, that refuse to fill up there. I've complained so many times, nothing ever changes. I have it all documented. I randomly came across this website, maybe I'll get lucky here and actually get help. I am tired of the run around.

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Leela Pavan
US
Send a message
Sep 18, 2019 2:41 am EDT

We had got msg like this "y0u are selected to get 3cr0re rupees in shell 0il c0mpany anniversary 2019 to receive send y0ur name/mobile/e-mail id/add/age/gender"t0:shellinc4@gmail.com I was responded but the sender was not responding... is this message is real or fake sir...

About Shell

Screenshot Shell
Shell is a global group of energy and petrochemical companies. They offer a variety of products including fuels, motor oils, and lubricants for vehicles and industries. Shell also provides energy solutions such as natural gas and power generation, with a growing focus on renewable energy sources.

Overview of Shell complaint handling

Shell reviews first appeared on Complaints Board on Sep 7, 2006. The latest review Persons robbing Shell in Morgan Arkansas 10 am Friday December 13, 2024 was posted on Dec 13, 2024. The latest complaint Charges for 3 transactions for a $25.00 shell gas card that did not activate was resolved on Feb 07, 2024. Shell has an average consumer rating of 2 stars from 1177 reviews. Shell has resolved 167 complaints.
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    Carel van Bylandtlaan 16, The Hague, 2596, Netherlands
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  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Shell Category
Shell is ranked 1 among 46 companies in the Automotive Fueling and Charging category

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