Sheetz
reviews and complaints

992-180z 6:30-6:40 pm pouring down rain and cats going 20 miles under speed limit, I was traveling about 10 over hydroplaning because tanker truck couldn’t have been 2 feet from my bumper and I drove a Toyota Prius having to slow down at times due to cars in front and beside me while you drive Kept lying on the horn and turning on high beams getting closer to my bumper as much as he could. He should NOT BE A DRIVER! I will post and make this an issue if not handled accordingly

On Thursday evening, November 10, my wife and I stopped at the Sheetz store at 765 Benner Pike in State College, PA to get something to eat. We placed our order and then we went to the restroom while waiting for our order to be filled.

While I was washing my hands in the men's restroom, the door to the toilet stall opened and a Sheetz employee stepped out. He walked past me, and left the restroom without washing his hands.

When I came out of the restroom, I noticed that this employee had returned to work behind the counter and had begun picking out packs of cigarettes (I assume for customers.)

I would estimate this employee was in his late teens to early 20s. He was heavy-set, and wearing a red Sheetz t-shirt and a red Sheetz hat. Perhaps he washed his hands at a sink behind the service counter, but there is no way for a customer to have seen that.

On Sunday November 6th, 2022 at the 6:00 hour my boyfriend and I went to the Sheetz on Center rd in Brunswick, OH. My boyfriend had tried to purchase a 12 pack of Blue Moon and a can of zyn. He has been waiting for his current ID to come in the mail and has been an ongoing issue for 4 months & was denied the purchase because his ID was expired. Ok, understood. My issue comes here. We got separated and he was in line first I was a few people back making my purchases. I then tried to buy a 12 pack of Blue Moon as it was my 32nd birthday and a can of zyn for myself. The nice guy behind the counter was pleasant and happy to serve me with my current ID - not exp. The woman who denied my bf snatched my purchases off the counter and refused to sell to me because she quote "knew it was for him" & was quite rude. What she failed to realize is he was originally trying to purchase for me for my birthday and it wasn't for him anyway in the first place. She could have looked at my ID and seen it was my birthday but wanted none of it. My bf already in the car and didn't witness any of this. She should have been cashing out the other several people in line but was so worried about what I was getting they continued to wait in a long line. I left and we drove 1/8 of a mile down the road and made our purchase at the Shell. Where they were happy to type in my bf's bday instead of swiping the ID. My point is we loved going to Sheetz as it was conveniently 2 miles from home and we both are frequents there. We have never had a problem with this and most of the employees there know us and don't even card us any longer. She was nasty and if she is working now I refuse to make any purchases and will walk right back out the door.

Sheetz in ravenna, Ohio. Yesterday afternoon on my way to work I ordered two sandwiches. After placing the order and paying for it, I ended up waiting 20 minutes for no food. I was able to see the counter and they weren't even beginning to make it. Once 20 minutes had hit I was already running late to work and couldn't even wait around for a refund. I ended up leaving after spending for food that they couldn't provide. I highly recommend that anyone that orders food from here never, never do it when you are on a time crunch. Unless you have 20+ minutes to wait around for food, get it somewhere else.

The manager was a homophobic [censored]. I put on my application i was a non binary looking for a supervisor position. I am non bionary and this [censored] didnt even look at me. I showed up early. His big complaint was no long term availability. Well my big complaint is homophobic and rude. He was at the store in Morrisville on aviation. He is just another transphobic jerk.

I always use Sheetz in Statesville to purchase fuel and sometimes other things. This station is not that old but has gone downhill very quickly. The pumps are almost never working right. If they are not bagged up, the credit card reader is down. Trash is everywhere. The air pump is always broken. The pictures I took were on 11/06/2022. And this was a good day. They need to get their Sheetz together or I am going elsewhere.

I ordered nachos at 5:41(the slip says) pm Today(october 30th 2022). My order number is 953. I ordered nachos grande with, steak, nacho cheese(costs extra), chili(costs extra), carmelized onions, shredded colby jack, guacamole, and sour cream. It had everything except for the nacho cheese and chili. I already most of the way home before I realized.

I have used sheets for gas, food, refreshments, and lottery for many years,but on this visit I was refused by both cashier and manager Kim the help of buying a lottery ticket, This was at the follansbee WV location. I was informed that no longer can a customer take a $10 bill to the counter and get a quick pick lottery ticket, we are being FORCED to use the self serve machine as per corporate rules. My option was to get charge and do it with the machine ONLY adding an extra step. Furthermore I was also told that you only have the system behind the counter to cash tickets.

As a large company in the retail/ hospitality business this is insulting, customers should Be top priority, a seemingly trivial issue can and has lost a customer in this instance. Choosing to use your services is not a must, it appears corporate persons have forgotten that, maybe take your focus from pocket lining and serve customers.

Visited sheetz 609 was rung out by a cashier named Jared his name tag said . This young man is very rude and nasty to his customers . It’s not the first time I’ve have him be rude and nasty . I don’t know what his problem is . He’s constantly complaining about his job and coworkers which is very unprofessional. He’s not very pleasant . I don’t know what the attitude is for it’s no way to talk to your customers. Everyone else is very pleasant and always has a smile on their face . But this young man clearly hates his job . Today 10/24th I came in for lunch around 12:35pm it was super busy which is expected . He ignored the line didn’t say I’ll be right with you or anything just had an attitude had a nice young lady have to come help . You guys need to do something about his attitude. A cashier is supposed to be friendly. I will not continue to come here all because of his nasty miserable attitude

Sheets #647 1990 NC 86 South Hillsborough, NC [protected] on 10/14/2022 5:50:31PM POS Terminal; Order Number 674, 620, 606; Register 2

I ordered a curly Fryz and Whole Steak Sandwich (17.76) asked for it to be toasted with pepper jack cheese...the fries tasted like it was sitting for awhile and the sandwich...steak was hard, cheese was crumbly and looked old, the bun was so soggy. We purchased the food and got on the road, I opened my sandwich and was so disappointed but did not want to turn around because we had a long drive ahead. This is my very first complaint about food. I have writte numerous positive reviews and this was the first negative review. My disappointment was also with the cashier because I had a rewards card and because she did not want to wait for me to pull it out she said it was too late because she already made the charge.

I ordered two breakfast platters with double bacon and bagel with cream cheese. Well the bagel might as well been plain cream cheese didn’t even lightly cover the bagel. The double bacon I ordered on both was almost raw and there was only 2 pieces with one platter and three with the other this was on 10/20/22 at 11:30:33 order number 273 store number 217

I ordered a steak salad with only fries, olives, cheese and steak. It contained banana peppers and I am highly allergic. I could have been hospitalized. For the price I paid and service it was disappointing. I saved my receipt. This is not the first time my food has been incorrect. Perhaps if the young girl was not busy helping her friend who clearly was a customer, my food would have been made correctly. Not an idea experience for my children and I waiting on our dinner.

While traveling thru NC, we stopped at store #594 for fuel. Exit 180B on interstate 40. We went inside, ordered food and I made a cup of tea. The only sugar was in dispensers, but both were empty. While paying for the tea, we asked for sugar, the clerk said they didn’t have any packets. She came out, took the sugar to fill it, and never came back. My husband had time to eat his food waiting on her. She went back to running up customers. We asked the girl at the food counter and she said to give them a few minutes. We had already been patiently waiting. They could care less about us and the $1.49 that I spent for a cup of tea that I can’t drink now. We left, we’ve been traveling all day and are trying to get to our hotel. It is unacceptable the way they treated us as a customer. Wasted money. Poor service. Will not stop there again.

At 11:20 a.m. on October 11th the cashier at the Elm Road Warren Ohio Sheetz store 752 was extremely rude and acted as if she could not be bothered. She walked up and in a very irritated tone says "what do you need". Now I wasn't even at the register completely when she came up upset. I apologized for having to recheck the gas pump because I always worry I have the wrong one. She then huffy repeats my total for the third time and snached my money from me. Did not give me time to pull up my sheets card. Then says "good day" and walks away from the counter. I've never been treated so rudely for just existing.

I have visited many Sheetz up and down the east coast, and do like many aspects of the business. One item that I do not understand about Sheetz is no matter the store I go to the trash is out of hand and disgusting. Over flowing trash bins and trash all over the parking lot. It is a big shame to see. I get it that some people/customers are disgusting and filthy, but the employees should be cleaning the areas. Take a little pride now, come on.

so they let anyone be a manager these days. This one was clearly about being the big man in the store in front of all the young ladies. I had made a mistake and reported that they hadn't given us the food we ordered and ended up with a second order of the same after we discovered this. Prior to this though, the people behind the counter put two sandwiches we did not order in the bag, hence the reason we thought the other parts were missing when we reported it. The manager not 10 min later came to our table to check on the fact that we had two orders. I had stated up front, "yeah we noticed our mistake and i need to pay for it" To this response, he replied "yeah, yeah you do." He was too busy sounding cool trying to be ghetto to notice how severely rude his reaction was. I called him on it at the front counter and initially he just turned his back to me and walked away. I explained to him i was perfectly willing to pay for the item and he continued to call me out as if i was doing something to rip off his store. The part that gets my goat is that this was all for a $3.59 food item after which they had already said to keep the sandwiches (their mistake) since they can't take it back over the counter. So this was absolutely not about the money but to make a point. I'm sad that this is the type of behavior and customer service you allow in your stores.

I am a frequent Sheetz customer.

I stopped at the sheets at 1551 Glen Center Dr Kernersville , North Carolina on 3 October 22. The USA and NC flags flying and were ripped to shreds. I went in and told the manager that this flag should never be flying.

He told me he was told to continue to fly these tattered flags until new ones arrived.

This is absolutely not correct. As a 24 year United States Army veteran, I would appreciate if you would form all your managers the proper way to maintain a flag and when and how to retire one.

Jim Ragno

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