The complaint has been investigated and
resolved to the customer's satisfactionResolved Shaw Laminate Flooring — poor quality
resolved to the customer's satisfaction
Had Shaw Radiant Luster flooring installed in our new home back in September. DO NOT ever go with this company. The worst flooring I have ever had! It is supposed to have a 20 year warranty. They do not stand up to their warranties. In the last 6 months I have several spots where the floor is chipping, the joints are separating, one overlapped area, and bubbled up laminate.
They sent out an "independent floor inspector" who stated the chips were from items "being dropped on it", the separated joints was the "fault of the installer" and stated that the bubbled up flooring "cannot be seen from a standing position" which is totally untrue- since that is how we noticed it in the first place.
Very disappointed with this company. They don't want to take any responsibility for their faulty, poor quality flooring. Do not trust Shaw. I wish I would have read all the other complaints before going with that company. Buyer beware! The BBB will be notifed next.