Shaw Floors
Reviews and Complaints

Purchased 3700.00 worth of shaw's matrix lvp about 2 yrs ago. After 2 yr started to split right before side seam. Next it was separating at seams. Shaw did nothing to help, so we contacted bbb. Then shaw decides to send their bias inspector that said it was our fault because we forcibly installed. So let me get this straight, we pay for the floor, but we are going to forcibly install and crack boards. And only in certain areas. So I guess we just have loads of money to spend and force packs together, so we can go out and buy more. Boxes state diy. But that's just an reason for them not to help when you find out product is crap. 30 yr warranty, what a joke didn't even last a yr. Rip off company, they get your money and that's all they care about.

1st off my faimly has owned a major flooring company 50yrs so I grew up in flooring and know all things flooring. I purchased 12mill Florte LVP less than a month after install the locking system started failing on multiple boards. I filed a claim inspector came out I didn't tell him who I was so he had no clue I know more about flooring than him. He inspected & would not give me his conclusion. A week later they denied my claim stating it was due to improper install! Not only did our best crew do the install I oversaw the installation. Everything was done to there exact spec. Shaw does make good products but if your unlucky enough to receive a defective product which happens occasionally with all mass produced products your screwed! I did my research they deny 95% of warranty claims. Since they don't stand behind there products we pulled all there products from all our locations.

We purchased Shaw Repel laminate flooring from a local interior design business in 2020. The flooring has a Repel water resistant laminate warranty. We had an installer from the company put in the floor, and we followed the Shaw laminate care guide to care for the floor for the last two years. The floor has numerous bubbles and warped areas. Shaw replaced a portion of the floor in 2021. The floor has continued to warp and bubble since then. Our local company filed a claim, and Shaw sent one of their inspectors out, who concluded without any observed evidence that the floor had "topical moisture damage" and Shaw was not liable to fix or refund the flooring. Shaw did not honor the Repel laminate flooring warranty which states that the floor "will resist damage from moisture due to normal cleaning practices" and "will resist damage from moisture due to spills." Despite following Shaw's care guide and wiping up any extra moisture on the floor immediately, Shaw is refusing to honor its warranty. Shaw insists that we hire an independent certified flooring inspector to give a second opinion. In our area, the closest inspector is over 150 miles away and we received a quote from him that it would cost over $700 for an inspection. We are unable to afford this risk as this time, and furthermore, we do not believe a second opinion at our expense should be the only next step here. Shaw is exhibiting extremely shady business practices with this purchase by refusing to honor its warranty, and we are extremely disappointed and will highly discourage anyone we know from purchasing any Shaw laminate. We are unbelievably frustrated by this entire experience and see that Shaw cares only about its bottom line and not honoring any sort of warranties it claims to have. For Shaw's reference, the claim is #451935.

I purchased carpet for a family room, 4 bedrooms, and a hallway in June 2022 through Costco's program with Shaw flooring. Before buying the carpet, the Shaw representative that came to my home brought several samples of carpet. I liked the He & She carpet, and it came in two levels of density. I preferred the thicker, dense style, and it cost $4,000 more to carpet 4 bedrooms and the hallway than it would have been using the less dense style. I purchased the more dense style and paid the higher cost. After a month, the new carpet began separating from the backing in one bedroom, the closet, and the hallway. The sales representative sent an inspector to my home who collected a sample of the carpet and sent it to Shaw for analysis. The sales representative reported that he worked hard to get Shaw to replace all the carpeting. In September, Shaw agreed to replace all the defective carpeting. However, the replacement carpet did not have the same pile density as the original carpet installed in June. When I notified Shaw, the installer, and Costco, they all replied the carpet was the same. The installer agreed to send a sample of each carpet to Shaw for testing. After several weeks, I learned that Shaw never tested the two samples. So, I paid $700 for a certified carpet inspector to collect samples of both carpets and send them to an independent lab for analysis. The results of the lab analysis confirmed my suspicions. The replacement carpet I received in September was significantly less dense than the carpet I paid for and received in June. I sent the lab analysis to Costco and Shaw. They responded by saying the difference in "pile height" was within their specifications. My concern is not about pile height. My concern is about a difference in pile density, which is different from pile height. I requested a copy of the manufacturer's specifications, but Costco and Shaw refused to provide them. I also asked Costco and Shaw to explain the range of pile density that is acceptable for the more expensive He & She carpet that I purchased. The contract that I signed with Costco does not include the pile density or any specifications for the carpet, other than the name. So, Shaw can always say the carpet I purchased meets their specifications because they never provided any. I have copies of the inspection report and contract, but your website would not allow them to be uploaded.

The flooring in our home is beginning to curl and chip. I noticed this on September 14th. In other parts of our home the planks are beginning to curl up at the seams. Our home is less than 2 years old. The flooring we chose is an upgraded vinyl plank flooring. I would like someone to check this out and solve the issue as soon as possible. Thank you.

We bought our new home in August 2019. We purchased the flooring thru Westport Flooring. The flooring started showing signs of damage within 6 months. The first report was filed in December 2019 w/ our 2-10 home warranty. Since the appearance or sign of the damage, the flooring is rapidly declining and showing more indications & areas of damage. In January 2022, I was informed that I need to file a claim with Shaw Flooring via Westport Flooring. I reached out to Dale Sumner with Westport flooring who immediately filed a claim with Shaw. I was contacted by an inspector, Tom Hammond, who completed the inspection on 1-12-22. I received a copy of the inspection report from Renee Buckner at Shaw. The claim number is #162609. The inspector found damage in approximately 12% of the total square footage. In addition about 12 planks with manufacturing defects. Since that inspection, the damage has become more pronounced & has appeared in additional planks or flooring. The response from Shaw on 1-21-22 agreed to repair the one plank that is manufacturing related. I was not satisfied with this outcome from Shaw. There are many flaws showing throughout the flooring of our home. This flooring is only 2 years & should not be this dilapidated & beat-up. Shaw is stating that one plank, out of one box, from a full pallet shipped from the assembly line in the manufacturing plant is a manufacturing defect. I responded to Shaw w/ my disbelief of the ridiculous offer to repair one plank on 1-26-22. Shaw responded on 2-2-22 and included copies of the warranty specifying cleaning & care methods. I used the recommended floor cleaner. I believe they word the care and maintenance as to avoid any warranty claims. What floor cannot handle cleaning. I dust mop daily and mop weekly if not more often. Why is it only showing damage in a few areas and not the entire floor. I clean the entire floor in the same manner. . I'm so surprised w/ this outcome. Surely this must be an oversight or mistake. This warranty response is unjustified.

I have Shaw Laminate flooring installed by a flooring company in Naples Fl We are on the 3rd floor so moisture is not the problem We keep the condo at the same temperature at all times, But the floors are creaking when you walk on them like you are walking on bags of potatoe chips! They show every mark and they are curling around the edges in places. What can I do if the company will not stand behind their product?

Our floor is less than a year old and is breaking up at the seams and in the middle of some of the planks. The planks appear to be different thicknesses. The factory technician came out to look at the floor and never even checked the thickness of several of the planks. I had retained 3 boxes of the material, left over from installation and they measured two different thicknesses also but, the factory man didn't even want to look at those. They also appeared to break very easily when flexed.

We purchased our flooring from our local Lowe's and we have been in contact with them and filed a claim on 3-18-21 the floors are terrible quality . They are breaking and are still breaking to this day. I had a contractor to come out to our home to look at the flooring and he told us that the manufacture cut the grooves to deep in there so it doesn't have to support it needs so they will keep breaking on the short and long edges. we paid a lot of money for this floor and it was put down by a contractor in 3 rooms in our home. we have been trying to resolve this since early last year and we can't get any answers and we are just handed off to rude people that keep telling us it's not there problem call Lowe's or Lowe's tell us to call Shaw nobody will help us. So we are stuck with broken floor and flooring that doesn't stay together and this floor is also been discontinued at our Lowe's so we can't even try to fix our floors. I have read all reviews on this floor and they all have stated the breaking and separating problem. My question is why can't someone help us ? The flooring is terrible and it makes our house look bad and it's not fair that we have to live and look at this floor everyday

Since right after we built our home 5 years ago I had issues
The first issue was before we closed on the house
Shaw said there had to be things installed wherever there was a door and the builder cut the floor and installed such so we would be covered under the Shaw warranty

Then shortly after we moved in we stared to see the floors buckling . We called the builder right away and they tore up those pieces and replaced them but then it happened again but not only in the same area 3 times but now I other areas . They had someone from Shaw come to my house and I was told it had to do with getting wet I said he never got wet but he insisted that it did and that's why it was like that
I then called the builder and another guy came out and said it was from moisture in the home but couldn't tell me where the mosisture was

After fighting for over 2 years with the builder and Shaw I didn't know where to turn

Now 5 years later every room that has the Shaw flooring has some buckling and peeling

I'm so frustrated and don't know what to do against this company

I have every document and all correspondence between myself the builder and Shaw

If anyone can help me I would greatly appreciate it

I purchased Shaw Floorte Classico Luxury Vinyl Plank flooring and Shaw Selitac underlayment from online retailers. Both products are defective in design. I have tried to make a claim via their warranties. Shaw fails to administrate warranty claims directly -- they force their retailing network to handle warranty claims, despite Shaw being the manufacturer and responsible cause of the product defects. The retailers have no incentive to incur the time nor expense to handle Shaw warranty claims. As a result, warranty claims are essentially ignored except for drawn out and ineffectual communications, that is, plenty of lip service but nothing gets resolved.

Had and installer install some Shaw laminate flooring. with in a week planks coming loose from locking system. some planks bulging up, few came loose after furniture put back into rooms. the installer did not understand why floors were coming loose had not had this problem before. he went online and found all these complaints and class action law suite. The company that sold me the product did not warn me of any problems that consumers were having with the products. I would think that Shaw would stand by there products and the warranty on the products. from what I have read they have not been very co-operative. I just had this installed and if I going to have the same and or worst I need to have this replaced with something that is better, before the real night mare starts.

SHAW Flooring makes all types of flooring. THEY DO NOT STAND BEHIND THEIR PRODUCTS. We purchased some of their laminate. We discovered a few defective pieces in the box. When we tried to return them for exchange or credit, SHAW's response was we could expect to get a piece or two of defective product whenever we purchase their products. I asked for a partial refund or an exchange. I was informed that if it was only a few pieces, they would not help. We would need to put together a full box of defective pieces in order for them to stand behind their products. ARE YOU KIDDING ME. Their response was really, "Its not defective enough for them to care. GREAT was to do business. I WILL NEVER PURCHASE ANY OF THEIR PRODUCTS AGAIN, If you think this is made up, call them and ask.

I installed shaw laminate flooring in my entire first floor of my house. Kitchen, sunroom, family room, 1st floor bedroom. Within 1 week it started bubbling, peeling, cracks. It is the most horrible product I have ever purchased. The company sent "independent inspector" - that is paid by them - who has determined it is the "moisture" level of my house or surface exposure. I told the sales people that I have 2 large dogs, 3 small kids, and my two elderly parents that live with me and that I needed the most durable product that exists. This product cannot withstand an extremely small (less than one inch diameter spot) of water for 5 minutes. So - if doing dishes and carrying a pot you are drying to the cabinet to put away - you cannot let a drop of water hit the floor for if you do and do not immediately wipe up - the floor will expand. Oddly though - there is even bubble spots in the bedroom area where there has never been one drop of water. You cannot clean it -
I have an armstrong laminate in my basement - for over 3 years now - kids play there - dogs run in from outside there - never one problem. DO NOT PURCHASE SHAW LAMINATE!

Had Shaw Radiant Luster flooring installed in our new home back in September. DO NOT ever go with this company. The worst flooring I have ever had! It is supposed to have a 20 year warranty. They do not stand up to their warranties. In the last 6 months I have several spots where the floor is chipping, the joints are separating, one overlapped area, and bubbled up laminate.
They sent out an "independent floor inspector" who stated the chips were from items "being dropped on it", the separated joints was the "fault of the installer" and stated that the bubbled up flooring "cannot be seen from a standing position" which is totally untrue- since that is how we noticed it in the first place.
Very disappointed with this company. They don't want to take any responsibility for their faulty, poor quality flooring. Do not trust Shaw. I wish I would have read all the other complaints before going with that company. Buyer beware! The BBB will be notifed next.

Selected an engineered hardwood floor from Shaw flooring. The installed product did not even come close to the sample board used to make the selection. Shaw would not send anyone out to review the installed product versus the sample. We had to send the sample board to them and they denied the claim. Even the installation company agrees that the prduct delivered did not match the sample. The sample showed subtle grain in shades of brown. Grain in wood delivered looked as though it had been attacked by a toddler with a black magic marker. We have 2 other rooms in our home with hardwood floors. We understand that individual boards will have differences in shade, color and grain, but the overall effect should be representative of the sample. It appears that Shaw is deliberately attempting to decieve, so buyer beware!

I was not surprised to see this complaint board listing identical complaints on the topic I am likewise experiencing. I will never purchase another SHAW product again! Shortly after a laminate floor installation, I noticed edge curling in a few areas but I figured the installer might have been a tad aggressive while interlocking sections of laminate. After 6 years (into a worthless warranty) I contacted the supplier and asked for a claim to be submitted. At this time, most of the seams are curling, there is no water even near most of them and the floor is cleaned on my hands and knees with no heavy use of water with all moisture promptly wiped up with a chamois. An inspector came out (a smart aleck) and I didn't hear another thing for a month. I finally contacted Shaw and they said the supplier was sent a written response. I contacted the supplier, the response was that the owner over wet the floor causing the damage. My wife and I are livid! SHAW totally turned from their warranty responsibility and in effect told me to go scratch. The floor looks horrible and anyone who asks what is wrong with the floor gets an ear-ful. If I see anyone near the SHAW displays at any flooring or big box store, I tell them that SHAW manufactures flawed products and won't stand behind their warranty.

Something that was interesting- I gave the factory the EXACT wording of the maintenance instructions from a product package insert (I still have two cases of laminate left from the job). I followed maintenance instructions exactly. They told me that their maintenance instructions were not worded in the way I described. I faxed the factory the insert and they do not know how those instructions got in their product. The product was shipped directly from a GERMAN manufacturer. There is NO DOUBT in my mind that SHAW LAMINATE is defective and will not last five years of light service.

DO NOT PURCHASE A SHAW MANUFACTURED PRODUCT! You will be kicking yourself within five years for sure!

I'm a most unhappy owner of a $15, 000 Shaw Laminate floor. After a little over a year, the edges of the boards are blistered and bubbled and the finish is starting to chip off. It looks to me as if it is a manufacturing defect where the laminate was improperly applied to the board. Not all the boards are affected, but a significant number of boards in specific areas are bad, as if the boards came from the same pack and unfortunately there were a lot of bad packs. To me, it was fairly obvious but not to the dealer.

The Company rep from the dealer theorized that it was because water had been on the floor, but was at a loss to explain why the areas affected weren't near a water source and were in multiple rooms, and why the areas affected were clustered near each other. He accused me of washing the floor! I admitted that I had removed dirt from the floor. (Apparently this is a floor that is too delicate to withstand cleaning?) He theorized that I had washed it incorrectly or used the wrong stuff to clean it. He couldn't give me the name of the product and the warranty book didn't name any specific brand, but he was sure that whatever I used was bad for the floor. I'm not the most fastidious housekeeper. I vac weekly and spot clean any spots with a sponge. The floor has only been "mopped" once since I've owned it and I was careful about getting the water up to prevent water spots. I asked the rep to explain to me how the cleaning solution damaged the floor only in certain locations and not others, since it wasn't my custom to vary the cleaning solution depending on which boards I was cleaning. He hemmed and hawed and switched his tactic when I pressed him for a direct answer. Then it was due to pets. Except that I do not own any pets and no animal has ever been in the house. We don't have small children anymore or I'm sure that would have been next.

The dealer's rep needs to have to have someone else look at the floor. He maintained that this is a high quality floor even though it didn't last 2 years. It must be my fault. Hopefully the person they send out to look at the floor will be able to recognize a manufacturing defect when they see it. I know they don't want to deal with this. It's not the highlight of my life either, but the floor is obviously defective if the floor is truly too fragile to handle cleaning what lands on it within 18 months for whatever reason.

In 2007 i purchased engineered hardwood floors, a brazilian ipe from anderson hardwood flooring's magellan line. Within 1 week of installation the boards started to lighten along the edges and split. The wood was separating from the finish. Anderson sent out an inspector and he determined that the wood was indeed defective and theorized that the wood had not been cured long enough before the finish was applied (Quality work from china where the wood was processed) . Anderson accepted fault and replaced my floors. I re - ordered the same floors after their customer service rep assured me that they had sold this same floor for 2 years with no issues like mine. My local flooring retailer who has sold anderson hardwood floors for years backed that up stating that he had never seen anything like this. The 2nd order came from a different lot number - i even had to wait a few extra months for it to be shipped in from china. Sure enough, it happened again - same exact issues. My local retailer, the anderson distributor and another inspector all agreed that this floor was indeed defective. Only catch this time was that anderson had been recently purchased by shaw flooring and shaw would not accept liability. They told my retailer that it was moisture issues in my slab. This despite the fact the anderson distributor brought his state - of - the art moisture reader to my house and could not detect moisture beyond the acceptable limits. My slab is over 35 years old and i had wood floors down for 12 years prior to this drama with zero issues. Shaw would not provide me or the retailer with a copy of the inspector's final report. Fortunately for me, my retailer stepped up and took care of me even though shaw would not. Shaw / anderson have since removed my floor from their offerings. I will never purchase anything with the shaw name on it even if they buy up every reputable flooring company in the country. I will polish my concrete slab and live on it first.