ServPro

Avoid serve pro If you can they'll lie to your face. They won't do the work. They're just a bad company. Unbelievable bad Devon Cornell is one of the worst person that Should not be working with the public They'll charge you for things they don't do. They'll tear you your house apart and then if you don't like what's going on. You say some wrong things just walk on you and laugh. They'll lose Your stuff they'll bring up your past away Parents and they know they're passed away I complain.

About the lost items that they lost. They gave me a $100 for all my curtains that they lost.

Servpro did an amazin job cleanin, disinfectin an sanitizin two of our offices in accordance with CDC guidelines an local authorities. They were diligent an meticulous applyin the foggin disinfectant plus wipin down frequently touched surfaces. We appreciated the quick response an effective cleanin technique to help minimize business interruption. I would highly recommend usin them for any bioremediation services.

We had a smell in our garage, probably from dog urine, so we called SERVPRO of Annapolis/Severna Park. After trying to rid the smell with numerous products, I was confident they could do it. They came and sprayed an enzyme that was supposed to kill the smell, then pressure washed the concrete floor and set up fans to dry and dehumidify the garage. Ran the whole set-up over the weekend.

We came back on Monday and the garage still smelled of dog urine. I called them up and they sent out the same guy who did the estimate for service, Craig, to check it out. He agreed the smell was still present and used his black light to show positively, that there were still some spots indicating urine was still present on the lower walls of the garage. I told him I spent $750 to solve a smell problem "Like it never even happened" and he agreed to speak to his boss about what could be done. I was thinking they'd come out again and treat the places that were not treated the first time.

What I received was an email of the contract stating basically that they don't guarantee to solve the problem and that they will not be held liable. I called Craig at SERPRO of Annapolis/Severna Park again and left a message- never heard a word back from him or the company.

This is not a company I would do business with nor would I ever recommend them to anybody with an issue- go elsewhere. While I understand that there service is not guaranteed and that nothing is fool-proof, I expected them, for $750, to at least come out again and treat the places they missed the first time. Further, not having the decency to call and speak to me but instead emailing me a copy of the contract, is even more egregious. Nice customer service SERVPRO of Annapolis/Severna Park...

Servpro came out and replaced my hardwood floors and deck after a fire. After a few months, the deck started to sway more than it should. I reached out to Servpro many times, but they kept promising to fix the issue and haven't done anything after 5+ months. I've continued to email and call weekly, and each time they promise to get back with me. Nikki, who works there, is great, but the overall business needs to be overhauled. I have months of correspondence, and my deck still isn't safe for company. It's unfortunate that I have to go online and share my story about the poor service they've provided.

I had a great experience with the Water Mitigation team from Servpro of South Durham & Orange County. They deserve 5 stars. The Production Manager, ***, was amazing. He came on time (while the plumber was still checking the problem), calmed me down, explained the process, and answered all my questions. He then called the team to come out ASAP to remove the carpet in the guestroom, vinyl in the laundry room, and assess the damage in the crawlspace under my house. *** and *** were very polite and courteous while preparing the rooms, garage, and crawlspace and setting up all the drying equipment. *** and the team were equally great during daily check-ins and equipment removal. They even hammered down the staples in the laundry room subfloor for me when asked, so that my cats wouldn't hurt themselves during the wait for reconstruction. I can't thank this highly professional team enough for helping me through this process.

However, I didn't have a great experience with the Restoration team. That's why I can only give the business as a whole 3 stars. The Restoration project managers (*** and ***) need to communicate better with their customers, each other, and other ServPro internal employees, and with suppliers/subcontractors (especially when the customer provides all important info upfront and in writing). I think I was more than patient before starting to complain about the issues I encountered with this process. Lack of communication and miscommunication were a major problem. The customer should not have to double-check everything or provide instructions directly to suppliers/subcontractors due to subpar communication from project managers. Especially when they have been given all the info repeatedly, and it's their job to oversee the project. The actual manual work for my house (materials, labor, etc.) wasn't terrible, but improvements in communication need to be addressed before I could honestly and in good conscience recommend the restoration side of the business.

I called ServPro after the main line backed up into my condo since I’m on the first floor. I had CAT 3 food waste all over my kitchen, living room, and office.

They cleaned things up, cut drywall, and left machines in place for 5 days. On day 5, the technician told me that my insurance will only cover 5 days and any longer will be at my expense. Even though moisture was still detected I had them remove machines.

They ended up handing me a $7,800 bill. My insurance will only cover $3,000 of it and they are making me responsible for the $4,800.

I can’t believe they can take advantage of people when they are going through a crisis. I never approved for the bill to condo high above what my insurance will cover.

This is the worst franchise of ServPro I have ever dealt with. They are very dishonest.

I was hired as a subcontractor to do a job for Servpro after their previous contractor had made a mess of the property so I went in and worked with the homeowner and done a fantastic job homeowner was thrilled with the outcome of the property everyone was very happy with the work however Servpro never paid me for the remaining balance of over $5,000 and has made no effort in trying to pay me in the past year or so their excuse for doing this was they didn't receive their payment so they couldn't pay me until they received it and it's been over a year ago

On 10/25/23, I was driving on U.S. 52 in South Point, OH, when your van driver began to change lanes right into me. I had to brake hard and swerve off of the road in order to avoid being hit. I understand that this can happen and was not upset at the time, just a bit startled and scared, but once I recovered I looked towards the van and saw him laughing. When we stopped at the next red light he was jn front of me and he stuck his head out of his window and waved at me, still laughing. It's really upsetting that your employees are so disrespectful as to almost cause an accident and then to find it amusing and to show no remorse. The van number started with a 2 (wrote it down but do not have it with me) and it was a younger man driving.

Hi I live in san angelo well one of yalls employees came in to my house smelling of Marijuana that's is very unprofessional. I called last week and it don't seem like anything is bring done about it her name is Stephanie. I do not want to give my name or address only because they way the boss and employees talk and Horse around with each other. I don't any Retaliation of any kind if yall can address this situation I would very much appreciate it

Used Servpro out of Buffalo Grove they never called back once service was done, work men showed up at 7 pm without calling to clean equipment and advised it would take till about midnight. I refused them. No one called me back when I called over and over again. The manager owner was rude abusive and a complete [censored] when I argued about payment and work completed. My living room was a wreck for a week when I was advised it would be completed in a timely manner. It was a total cluster. I would never recommend them to anyone.

I was an employee till 09/13/23. I took 09/12/23 off of work due to family reasons. I put in a month notice. As I was not supposed to work I decided to enjoy my evening by having a few drinks. Well Darrian Bird (Crew chief) messaged me on snap chat sending very threatening messages to me because I decided to enjoy my night off. I will put pictures of the messages below.

We had the misfortune of being recommended ServPro by our insurance company for a water damage restoration project, and it was an absolute nightmare from start to finish. Their so-called professionals showed up late, and it was clear they had no idea what they were doing. They left a mess in my home, damaged various items and the work they did complete was shoddy at best. The communication was atrocious. I would strongly advise anyone to avoid ServPro at all costs. They are unreliable, unprofessional, and will only make your situation worse. Their co-owner Rachel Rogers is as bad as the crews they dispatch.

I worked for a Servpro franchise until recently when the owner fired everyone that worked there except his sexutary, not giving anyone a reason. I believe it is because all us employees had become familiar with the fraud he was committing by taking damaged things from jobs and selling them to his friends and even employees. Servpro overcharges, has piss poor customer service other than lip service

I had about a foot and a half of water in my basement. I call my insurance and they give me your number. I call and was told you could not get here for 24 hours. I pump out all the water myself. When they arrive they were here for 2 1/2 hours with 5 workers. I ask if they were going to remove the carpet and I was told no. I ask if they were going to remove the couch and I was told no. The room is 18x28, so the next day I removed the carpet, I also remove the couch. When I move the couch about 2 gallons of water can pouring out. I was not happy at all. I had to call them back the next day when I discovered behind the 2 baseboard heaters wet nasty drywall. I call the office and the lady said she would have the owner call me that was about 6 days ago no call back. I was working with the romeo office [protected].

Cold Servpro of South Dayton by recommendation of my insurance company after a small fire in our kitchen. Sales manager Paul Wyatt came to our home looked around, acted like he really cared about what they could do for us. My wife and I are senior citizens and both of us are US military veterans. But apparently that doesn't matter to people like this greedy person. Promises were made but never kept like putting things back where they go when they were cleaned and finished. Paul sent two guys to bring back everything and they basically dropped our furniture and and belongings and ran. He found out we had a limit of $20,000 and applied for $21,000 however, my insurance company allotted him over $19,000 and the money was sent to my checking account electronically. When I called Paul to schedule bringing our furniture and belongings back to your house, he told me I would have to have the money handed over to them before he would do that. At that point I smelled a rat. I knew there was a reason why he wanted the money up front, and that was because he was going to cheat us. He comes to pick up the check looks at it and inform me that I owed him about $500. I informed him that no one had ever discussed that with us either the insurance company or him or anybody. Then he starts trying to guilt Trip me and lied about what he had actually submitted originally which he claimed to be now $26,000. He claimed that he backed it down to 21 because he didn't want to us to pay all that extra he knew we didn't have it he said. Ultimately he emailed me stating that they needed $462. 01, before he would bring our stuff back. As far as I am concerned Paul Wyatt is a scammer. He's highly lacking in business ethics. There is absolutely no way that they have performed $20,000 worth of effort. My guess is they made a profit of about $15,000, maybe $12,000. We called their office and used a credit card to pay the $462.01. then they brought her stuff back the next day. And all they did was dump it and claimed they had another place to go to. Please see the attached photos.

The contractor made a mess of our interior. 100% disgusted with his work. Also broke the valve on our oil tank. House is still not finished properly. Can’t believe ServPro would allow this. Did not smooth out the walls before painting. Gouged the walls very badly removing wallpaper. Paint and paint splatter all over woodwork. Paint all over hardwood floor. Never restrained woodwork where it was scratched. Tried to say he was done when ceiling was still in need of repair.