Menu
Categories
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Cleaning Services / Laundry ServPro General manager/service manager fail to follow up on reconstruction
ServPro

ServPro review: General manager/service manager fail to follow up on reconstruction

T
Author of the review
1:35 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was contacted by Servpro about late invoice payment which has now been paid in full. However, I would like to clarify that the delay in payment was due to my understanding that the job had not been fully completed.
At the time, I was awaiting follow-up from their Franchise/General Manager (as told by service team and office assistant) to coordinate the necessary repair work. Despite making multiple attempts to reach out, I received no response. As a result, I was left with no choice but to contract the remaining work independently.
I would like to take a moment to commend the two young men who initially assisted with the mitigation efforts. They were professional, efficient, and did an excellent job with the cleanup and drying process. Their work was greatly appreciated.
Unfortunately, the lack of communication and follow-through from your General Manager was disappointing. As a leader, one would expect a higher standard of accountability and responsiveness. I sincerely hope this was an isolated incident and not reflective of the overall service standards at ServPro.
Thank you for your attention to this matter. I trust that future clients will receive the level of service that your brand is known for.

Recommendation: search other options

More
Send message
Copy link
Report
0 comments
Add a comment

More ServPro reviews & complaints

ServPro - awful company 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ServPro - be careful 45
ServPro - overcharging and theft-fraud
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ServPro - buyer beware 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ServPro - negligence 4
ServPro - Mediation
ServPro - worst experiance ever! 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ServPro - after they finished their job out carpet smelled worse then before 2
ServPro - extremely unprofessional 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ServPro - Basement storage/utility room cement floor cleaning
View all ServPro reviews and complaints

  1. ServPro Contacts

  2. ServPro phone numbers
    +1 (800) 826-9586
    +1 (800) 826-9586
    Click up if you have successfully reached ServPro by calling +1 (800) 826-9586 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (800) 826-9586 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (800) 826-9586 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (800) 826-9586 phone number
    Franchise Opportunities
    +1 (615) 451-0200
    +1 (615) 451-0200
    Click up if you have successfully reached ServPro by calling +1 (615) 451-0200 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (615) 451-0200 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (615) 451-0200 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (615) 451-0200 phone number
    Head Office
    +1 (515) 986-3711
    +1 (515) 986-3711
    Click up if you have successfully reached ServPro by calling +1 (515) 986-3711 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (515) 986-3711 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (515) 986-3711 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (515) 986-3711 phone number
    Grimes Branch
    +1 (954) 384-6653
    +1 (954) 384-6653
    Click up if you have successfully reached ServPro by calling +1 (954) 384-6653 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (954) 384-6653 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (954) 384-6653 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (954) 384-6653 phone number
    +1 (830) 995-4102
    +1 (830) 995-4102
    Click up if you have successfully reached ServPro by calling +1 (830) 995-4102 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (830) 995-4102 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (830) 995-4102 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (830) 995-4102 phone number
    +1 (615) 822-0200
    +1 (615) 822-0200
    Click up if you have successfully reached ServPro by calling +1 (615) 822-0200 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (615) 822-0200 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (615) 822-0200 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (615) 822-0200 phone number
    +1 (941) 552-6319
    +1 (941) 552-6319
    Click up if you have successfully reached ServPro by calling +1 (941) 552-6319 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (941) 552-6319 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (941) 552-6319 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (941) 552-6319 phone number
    +1 (919) 596-1242
    +1 (919) 596-1242
    Click up if you have successfully reached ServPro by calling +1 (919) 596-1242 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (919) 596-1242 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (919) 596-1242 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (919) 596-1242 phone number
    +1 (919) 596-1242
    +1 (919) 596-1242
    Click up if you have successfully reached ServPro by calling +1 (919) 596-1242 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (919) 596-1242 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (919) 596-1242 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (919) 596-1242 phone number
    +1 (520) 760-9352
    +1 (520) 760-9352
    Click up if you have successfully reached ServPro by calling +1 (520) 760-9352 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (520) 760-9352 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (520) 760-9352 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (520) 760-9352 phone number
    +1 (402) 370-2460
    +1 (402) 370-2460
    Click up if you have successfully reached ServPro by calling +1 (402) 370-2460 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (402) 370-2460 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (402) 370-2460 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (402) 370-2460 phone number
    +1 (727) 586-0060
    +1 (727) 586-0060
    Click up if you have successfully reached ServPro by calling +1 (727) 586-0060 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (727) 586-0060 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (727) 586-0060 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (727) 586-0060 phone number
    +1 (773) 337-3900
    +1 (773) 337-3900
    Click up if you have successfully reached ServPro by calling +1 (773) 337-3900 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (773) 337-3900 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (773) 337-3900 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (773) 337-3900 phone number
    +1 (208) 457-1234
    +1 (208) 457-1234
    Click up if you have successfully reached ServPro by calling +1 (208) 457-1234 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (208) 457-1234 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (208) 457-1234 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (208) 457-1234 phone number
    +1 (205) 664-6770
    +1 (205) 664-6770
    Click up if you have successfully reached ServPro by calling +1 (205) 664-6770 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (205) 664-6770 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (205) 664-6770 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (205) 664-6770 phone number
    +1 (205) 664-6770
    +1 (205) 664-6770
    Click up if you have successfully reached ServPro by calling +1 (205) 664-6770 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (205) 664-6770 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (205) 664-6770 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (205) 664-6770 phone number
    +1 (410) 647-8181
    +1 (410) 647-8181
    Click up if you have successfully reached ServPro by calling +1 (410) 647-8181 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (410) 647-8181 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (410) 647-8181 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (410) 647-8181 phone number
    +1 (410) 923-6166
    +1 (410) 923-6166
    Click up if you have successfully reached ServPro by calling +1 (410) 923-6166 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (410) 923-6166 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (410) 923-6166 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (410) 923-6166 phone number
    +1 (502) 244-7985
    +1 (502) 244-7985
    Click up if you have successfully reached ServPro by calling +1 (502) 244-7985 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (502) 244-7985 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (502) 244-7985 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (502) 244-7985 phone number
    +1 (510) 737-8793
    +1 (510) 737-8793
    Click up if you have successfully reached ServPro by calling +1 (510) 737-8793 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (510) 737-8793 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (510) 737-8793 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (510) 737-8793 phone number
    Local SERVPRO
    +1 (833) 580-1961
    +1 (833) 580-1961
    Click up if you have successfully reached ServPro by calling +1 (833) 580-1961 phone number 0 0 users reported that they have successfully reached ServPro by calling +1 (833) 580-1961 phone number Click down if you have unsuccessfully reached ServPro by calling +1 (833) 580-1961 phone number 0 0 users reported that they have UNsuccessfully reached ServPro by calling +1 (833) 580-1961 phone number
    National Call Center
    More phone numbers
  3. ServPro emails
  4. ServPro address
    801 Industrial Boulevard, Gallatin, Tennessee, 37066, United States
  5. ServPro social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 24, 2025
  7. View all ServPro contacts
ServPro Category
ServPro is ranked 3 among 121 companies in the Cleaning Services / Laundry category
#01 Aramark Uniform Services Aramark Uniform Services #02 Orkin Orkin #03 ServPro ServPro #04 CleanItSupply CleanItSupply #05 Stanley Steemer International Stanley Steemer International

Most discussed ServPro complaints

Drying property
1
(opinions to this review)
ServPro Alternatives
Stark Services 1 review Peerless Cleaners 2 reviews Jani-King International 12 reviews Merry Maids 42 reviews Chem-Dry 21 reviews