ServPro complaints 73
ServPro - I need refund as soon as possible.
I just purchased a voucher from servproofbellingham.com for carpet cleaning. But when I booked the appointment they said they are not accepting voucher. Then I sent an email to get a refund and I got auto response that my mail reached and they will get back to me in 2 days and there is no single mail from them till now eventhough I sent lot of mails again and again. I need refund as soon as possible.
We had a house fire in August 2011. ServPro of Bethlehem was supposed to take care of the cleaning of our items. There were many problems: things stolen, (they stated that they noticed the items were missing, but they never said anything until we filed a police report), things broken, things ruined, things never cleaned, leaving our personal photos and...Read full review of ServPro
ServPro - work was substandard, rude personnel and etc.
ServPro solicited water damage remediation work in my home. Salesman induced my wife to sign contract without disclosing any price, any unit prices, any labor rates - simply mandated that we pay whatever was billed. Work was substandard, rude personnel, carpets were left dirty, and billing was arbitrary.
Company placed faulty dehumidifiers in basement after water backup to dry basement. Humidifier was faulty, moisture and mold growth continued. Consumer cleaned the basement of water damaged items and called co to notify them of faulty equipment placed in home. Co removed and replaced faulty equipment. Customer invoiced for 2500.00 for rental of faulty...Read full review of ServPro
If your town ever has a major catastrophe like a flood, and these guys have to come in you better go buy a gun.. They brought so many coons to our nice little town of minot I felt scared going to walmart!!Read full review of ServPro
Because of water damage from Hurricane Irene we called SERVPRO for service, Their Marketing Representative, John David Scozzaro, gave us a quote of $4, 000. They were suppose to come early afternoon to provide the service, they didn't show up until 9:00PM. And didn't do all they said they would do. However, they billed our insurance compy $7, 835.24. Almost...Read full review of ServPro
It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back. We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last...Read full review of ServPro
ServPro - worst experience ever!
The ServPro that we used, in Illinois, were the most unprofessional bunch of people that I have ever met. They attempted to do all of the work on their own without hiring qualified contractors. Needless to say, it looks terrible. They charged my insurance complany for work that they never even did!
I would never recommend letting these people into your home!
ServPro - bad customer relations
We hired ServPro of Milwaukee in June 2010 after the death of my father-in-law. We were told that it would only take 4-6 weeks to clean the bio-hazard left by his body and to remove all furniture and appliances. Six months later, we had to demand they get off the property. Early on, I was checking through his papers to find he had home owner's insurance in effect at the time of his death and that a settlement would be made to help pay for the cost of clean up. After I had the paper work in motion, ServPro called and suggested I check into it. They thought we should be grateful for coming up with the idea when I already filled out paper word and was working with an adjuster! We got the settlement check and gave the go ahead to work with in the moneys being paid out. They didn't come back to the house for 3 weeks. In the mean time, comtractors were coming by to solicit business and the crew gave our home phone number to these complete strangers! WRONG THING TO DO!
We gave explicit instructions of what items to keep from the house and put in the detached garage for an estate sale. A vewry expensive embrodery sewing machine, table and bench top power tool are missing. Worth approximately $1500/00. All other items were accounted for. This is a very short version of a long story. There were many more problems we had and we willnever recommend them to anyone! I am following this with a detailed complaint to the BBB.
ServPro - beware
I sent in my computer to be repaired at servpro in israel. first of all, not all the branches that are on their website actually exist. then, i sent my eeepc netbook in and got it back more than a month later with the exact same problem. i then sent it back to them, and have not been able to get straight answers from them for a month and a half. each time i call, i need to have the exact same conversation, explaining why, even tho my netbook is no longer under warrantee, it was when i initially sent it in. each time, the conversation ends with someone saying they need to speak to a supervisor and get back to me, and each time, no one ever calls back (of course, each time i call, there's no way to speak directly to the supervisor)
avoid this company!
ServPro - beware
Servpro was hired by my apartment complex to clean the debris left in the garages from the flooding. The company cleaned the garages in my building on a day it was raining/snowing. To prevent the gas generator used to power wash the garages from getting "ruined", the company put the gas generator inside the building instead of outside. This caused all the apartments in my building to have high carbon monoxide levels. The fire department, police, and EMS arrived and evacuated all of the us from the building. We had to stay outside for several hours until the carbon monoxide levels went down. Several people had to be taken to the hospital! Such carelessness and ignorance from this company to say the least!
ServPro - never again
This company is just terrible please do not waste your money! They do take advantage of people in a bad situation. I had a small fire at my house, they showed up, uncalled and before I knew what was happening they had called my insurance company and made a deal with them(has to be a kick back somewhere) They told me how wonderful they were and how I could relax, well that was just the beginning of my nightmare! Told me they would have my stuff out in 2 days, it took 2 weeks, they never showed up when they said, when they did show up all the employees talked about was how they hated working there. At the start of this they told me all about the rules of how they worked and what had to be done, they did NONE of it. Finally at the end of the two weeks I had to go back to work, they told be to just leave my key and they would finish(first no no). After they got all my stuff out they said my clothes were first to be done, ok, after 2 more weeks I called looking for my clothes, we will bring them right over, so they did, all in plastic dry cleaner bags, smelling worse than when they left, they had never been cleaned just bagged like they had. Over the next few months they would bring me stuff all right but most of it was not mine, it belonged to other people I would send it back and they would bring it back to me again! I never got all my stuff back! When I called the man who owns the Servpro he was so RUDE and told me since I did not pay them to unbox my stuff it was just tough! They stole all my great-grand-mothers linens. Antique dishes, old money you name it. Please do not use these people!
ServPro - terrible water damage company
Servpro did a terrible job and are refusing to stand by their work. I had a lot of water damage due to a leaking shower pan and they were contacted to fix it. It was a large job as my bedroom carpet, walls, shower had to be completely redone. They lost my vanity, faucets, sink etc. When finished there was a leak in the shower and water was not draining very well. I had to write a letter and they send someone to fix the leak but said the water was normal in the shower. Now I have a leak again in the same place. The plummer said it is because the shower floor was not pitched correctly according to code! The water has gone thru the tiles and grout and is leaking into the walls. I tried to contact them and was told that the warranty is only for one year! I tried calling corporate office but they are a franchise! The guy jeremy who manages this Servpro just yells at me when he is talking! I am going thru my Insurance company and they will sue them when everything is done but in the meantime I have to come up with another $1, 000 deductable! If they have all these complaints about their Franchises they need to do something about it! Contact McDonalds headquarters and they will! You can not use the McDonalds name if you do not meet up to their standards!
ServPro - did not do what they said they do.
They came and gave us high hopes that everything is going to be ok, then put all these machines in and left and came back the next day a took a meter to the walls and said that they be back tomorrow that was a lot of water in the walls so this went on for three days the 3rd day the insurance said there is no need for them to have all of the equipment in two small rooms so they took them out and when we had to replace the kitchen floors their were water still there so they had to fix it before laiding the floor down. I read their ad on the internet and it said they remove water and deordorizer or diinfectant of mold but they did none. So that is my story please do not use this company at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our water heater ruptured and dumped 80 gallons of water into our home. It happened at 11;30 PM on a Friday evening. the insurance recommended servpro as the first choice. We trusted them, but when derrick arrived he talked a good game and only finished half of it. He removed some base boards and drill holes in our wall, and place many fans and 2...Read full review of ServPro
Worse Experience Ever! If you want a company to come in and not care about your life, belongings or how long it takes to get the job done than this company is for you! Terrible communication worse work ethics and a complete lack of common sense! I think I had more damage from them than the original callRead full review of ServPro
Servpro was hired by my apartment complex to clean the debris in the garages left by the flooding. Servpro cleaned the garages in my building on a rainy/snowy day. To prevent the gas generator used to power wash the garages from getting "ruined", the geniuses put the generator inside the building rather than outside. This caused all the apartments in my...Read full review of ServPro
When the company first arrived in my home back in December 2010, I wanted to feel very safe and secure that they were, in fact, doing their job. At first, they were kind and seemed concerned about my issues. But, then after about a week or so, the problems slowly began. I will list them in order for your ease in reading: 1. My husband had some concern...Read full review of ServPro
Our home caught fire on December 14, 2010. Two days later I contacted my insurance company. I am not sure at this time if they reccommended Servpro. I called Servpro and I set up an appoointment with their consultant John O'Sullivan along with my insurance adjuster for Sunday the 19th of December. I was never given a written estimate, only an oral one. The...Read full review of ServPro
Serv Pro was hired by our insurance agency after our painter found that we had a soot problem. Once Serv Pro entered out home, the lady was ooh and aah about all of our damage and what they could do for us. How their "professional" cleaners could/would make everything better. She made photos and drew diagrams of our home. She got sorta upset once we told...Read full review of ServPro
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