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ServPro came and stated they could "dry" the property and left fans running for 7 days. They were supposed to come back every day to check and they left them there for a week. No one contacted home owner from ServPro. Property owner had to call company to request the equipment be removed and when they arrived the techs explained that it "didn't work" and that the equipment only works on drywall when they can remove baseboards. This is a pre-war home with solid plaster walls and the moisture in the walls was exactly the "same" as the day they left the equipment. Now ServPro is threatening a lien on the property if a $6K bill is not paid.
Desired outcome: ServPro failed to provide services to "dry" plaster home and therefore, no monies are due to company from property owner.
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In writing, file a dispute against the bill arguing that the service provided was subpar and the company did not carry out daily supervision. Stress the fact that they have conceded the point that the equipment was unsuitable for plaster walls. If all else fails, seek legal assistance from a property lawyer to face the lien threat.