The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Servpro Of Blufftonvery dissatisfied

Our water heater ruptured and dumped 80 gallons of water into our home. It happened at 11;30 PM on a Friday evening. the insurance recommended servpro as the first choice. We trusted them, but when derrick arrived he talked a good game and only finished half of it. He removed some base boards and drill holes in our wall, and place many fans and 2 dehumidifiers in our home and left. 4 days later he returned and retrievevthe equipment, but did not patch the holes or replace any of the base boards. my wife cakk after a week to find out when he would return to put our home back together. His reponse was we had to get a contractor to do this, but on his business card it ststes he would do this. I am telling everyone I know not to use Servpro. I have spoken with many other and when we tell them we use Servpro, their response is you made a big mistake, they are no good. We still do not have our home together yet, but have contacted a contractor to come do this work. We are very unhappy and will let the insurance company know not to recommend your company anymore

Kenneth Leggett

Responses

  • Please contact Servpro Industries the corporate office to address your concerns you have with the service provided. I will be more than glad to speak with you regarding your concerns. We take all concerns seriously please feel free to call [protected] and choose option #4 for the Quality Assurance Department. Should there not be a response received from you within 5 days; it will be presumed you no longer have a complaint and it will be rebuttal, as well as your complaint will be requested to be removed from the complaint board.
    The Quality Assurance Coordinator

    0 Votes
  • In response to your complaint listed on this web site, I am requesting you contact Servpro Industries Inc. Servpro Industries Inc. has a quality assurance process and I would like to speak with you in regards to your issues experienced with the SERVPRO Franchise. Please call [protected] press option #4 for Quality Assurance Department. Thank you and I look forward to hearing from you soon.
    Should I not hear from you within 5 business days I will consider you no longer have a concern and I will rebuttal your compliant on this web site.

    0 Votes

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