Sleep Number review: Poor customer service.

Discrepancy concerning a Sleep Number bed I purchased in 2021. This order was placed by phone and paid for entirely by me, intended to be delivered to my mother's apartment to support her back health. My credit card and email address is associated with the original purchase.

Upon initial delivery and setup, several issues arose which required intervention from your team. During the resolution process, my mother had to contact me to obtain authorization for Sleep Number technicians to proceed with necessary repairs, indicating my primary contact status for the order at that time.

Recently, upon attempting to locate this order within my personal Sleep Number account, I was unable to find any record of it. Subsequent inquiry with your customer service department revealed that the order has been transferred to an account under my mother's name. This transfer of ownership occurred without my explicit consent or my mother's. My mother has confirmed that she neither initiated this transfer nor provided authorization for the order to be placed under her name, particularly given that she did not finance the purchase.

When I contacted your service line today to rectify this situation, the representative I spoke with was unhelpful and displayed a lack of understanding regarding the core issue. Despite having my mother on the line to verify that she was not the purchaser and that she did not authorize the account transfer, and despite evidence of my payment (my credit card and email are linked to the original purchase), the representative stated that no action could be taken. Furthermore, the communication during this call was unprofessional; I experienced frequent interruptions and was placed on hold without being asked or informed, creating a frustrating and unproductive experience.