Security Bank Corporation review: Atm card unauthorized withdrawal

On June 9, 2025, there are several POSD transactions meaning online purchaases for P900.00, P400.00. P1,300.00, and P4,475.52. these online purchases were not my transactions. I was abroad and I did not use my Debit card, it was inside my safety box. I went to don Antonio Branch to complain. P842.84 was recovered and I followed up on the remaining fraud transactions. It's been a month, Manager Tess Baltazar suggested that I called the merchant. I said, I don't have the authority based on privacy at. I told Mgr Baltazar, your security has fauled how can someone make an online purchase with unregistered phone. Your system failed to protect customer regarding online transaction. there was no email verification for P4,475.82 which was paid by Security. There are no safety and security on customers with Debot card. Your should immediately refund the amounts instead of trying to recover the funds. Your investigative team agreed on your failed system.