Sears review: Sears home warranty

After repairing the wiring in the freezer door for a broken icemaker in 2024 and in 2025, the freezer door was replaced in 2026. Service order 13697370

After replacement, the icemaker was still not working.

The water valve and ice maker was then replaced, and is still not working.

An in-person appointment was scheduled on July 10th by De’Angela Dixon, Customer Advocate Specialist. 954-845-2365. deadnixon@cihccs.com
Service order: SCCV54E53EAD

I then received a text scheduling a video call for July 7th(?) which made no sense since an in-person appointment was scheduled the 10th. NO ONE CALLED

The in-person appointment on July 10th was CANCELED without notice.

I rescheduled the in-person appointment for July 13. That morning, I received an email confirming the in-person appointment AND another confirming a video appointment which I was never notified of. This makes no sense as an in-person appointment is scheduled for the same day.
Turns out that the in-person appointment was canceled without notice again. Instead of a repair being done, it was just a video call.

FOUR previous in-person service calls were scheduled and CANCELED at the last minute by Sears. I lost FOUR days of work for nothing!

De’Angela Dixon ignored two voice mail messages
De’Angela Dixon ignored three emails
De’Angela Dixon ignored two meeting scheduled through: https://cinchhomeservices.zohobookings.com/#/4632608000007125746

Mike at [protected], did a virtual meeting on July 13 and schedule a repair on the 17th. I was changed without my consent to the 20, then canceled by AI Text that morning. This is the 5th appointment that has been scheduled.

It was then rescheduled for later than day, then canceled again. This is the 5th appointment that has been scheduled.

AI requested a new date but did not respond to my answer as your AI NEVER works

THIS CUSTOMER DISSERVICE EXPERIENCE HAS BEEN A NIGHTMARE.

ALL THIS AND MY ICEMAKER STILL DOES NOT WORK after 4 months.