Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Department Stores Sears
Sears

Sears review: I have a Master Protection Agreement and my HVAC system needs repair.

J
Author of the review
6:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have called 7 times over the last 8 days. Seven different phone numbers and I always end up with a AI person and it tells me they have a systems issue and I should call back at a latter date. During one call the AI person stated Someone would call be back, but no one ever did. The AI person once directed me to the Sears web site for additional help. I did and the web site tells me I must call one of the numbers I already called. My defective HVAC system is driving up my electric bill. It went from $336 to $465 in one month. I am 85 yr old widower and I need help from Sears.

Confidential Information Hidden: This section contains confidential information visible to verified Sears representatives only. If you are affiliated with Sears, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Sears reviews & complaints

Sears - customer service department 972
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Poor quality product! 158
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Terrible company! 187
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Dept of energy agreement does not compensate me properly 85
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - it should be named the die easy battery 39
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - never worked properly 1
Sears - Hot water heater
Sears - buyer beware/contracts changed 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Sears Home Warranty
Sears - problems with restocking fee 1
View all Sears reviews and complaints

  1. Sears Contacts

  2. Sears phone numbers
    +1 (847) 286-2500
    Click up if you have successfully reached Sears by calling +1 (847) 286-2500 phone number 2 2 users reported that they have successfully reached Sears by calling +1 (847) 286-2500 phone number Click down if you have unsuccessfully reached Sears by calling +1 (847) 286-2500 phone number 13 13 users reported that they have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number
    +1 (800) 665-2127
    Click up if you have successfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (800) 665-2127 phone number Click down if you have unsuccessfully reached Sears by calling +1 (800) 665-2127 phone number 10 10 users reported that they have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone number
    Sears Home Services
    +1 (866) 850-0518
    Click up if you have successfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (866) 850-0518 phone number Click down if you have unsuccessfully reached Sears by calling +1 (866) 850-0518 phone number 2 2 users reported that they have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone number
    New Orders
    +1 (877) 550-9254
    Click up if you have successfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (877) 550-9254 phone number Click down if you have unsuccessfully reached Sears by calling +1 (877) 550-9254 phone number 2 2 users reported that they have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone number
    Existing Orders
    +52 55 3628 3920
    Click up if you have successfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have successfully reached Sears by calling +52 55 3628 3920 phone number Click down if you have unsuccessfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +52 55 3628 3920 phone number
    Customer Service
    +1 27226
    Click up if you have successfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have successfully reached Sears by calling +1 27226 phone number Click down if you have unsuccessfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 27226 phone number
    Text subscription
    More phone numbers
  3. Sears emails
  4. Sears address
    3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
  5. Sears social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 26, 2026
  7. View all Sears contacts
Sears Category
Sears is ranked 15 among 63 companies in the Department Stores category
#13 Saks OFF 5th Saks OFF 5th #14 T.J. Maxx T.J. Maxx #15 Sears Sears #16 Nordstrom Rack Nordstrom Rack #17 Dillard's Dillard's

Most discussed Sears complaints

Master protection plan
1
(opinions to this review)
 Sears protect home warranty
1
(opinions to this review)
 Food loss claim
1
(opinions to this review)
 Ridiculously unsafe craftsman lawnmower
1
(opinions to this review)
Sears Alternatives
Lord & Taylor 166 reviews Dillard's 240 reviews Meijer 767 reviews T.J. Maxx 513 reviews Courts Malaysia 156 reviews