Sears review: windows

We ordered a window replacement due to poor quality of the window installed by Sears. The original service rep ordered the window with wrong size and it has been 4 weeks and the communication is basically nonexistent. We tried to call the 1800 number and they will keep transferring you to a voice mail and the rep who helped us before was not with the company anymore. So my advice is never use Sears windows because your satisfaction is not guaranteed.