The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears Kenmore Washer — washer
resolved to the customer's satisfaction
I bought a Sears Kenmore washer, and purchased the extended warranty. I have has to have Sears out on eight seperate occassions. On six of these service calls, the machine caused water damage to my basement. This resulted in huge repair costs for the basement. i have 6 children, one with a severe medical condition. I am sure everyone knows the danger of mold in a house. I have had the seal replaced three times and the motor replaced twice. The technicians never put the service cover on after they are done, leaving electrical wires exposed! what happens when you call Sears, NOTHING! They connect you to everyone that can't make a decision, then tell you that they wont replace the defective machine. A satisfactionj supervisor, Judt Swinning, told me, "iIt is not unreasonable for the machine to need service three times in a year." I asked her if it's unreasonable that the machine floods my basement and causes damage and she says, "that's not unreasonable." You must be kidding me! They tell you to contact Sedgwick for insurance purposes, but they don't pay for anything. They are pathetic to deal with! I have explained the damage that their machine has caused and they just try to pass the buck. They send incompetant technicians to fix it and then leave without finishing the job. I was a long time loyal Sears customer, but will never set foot in their store again!
The complaint has been investigated and resolved to the customer's satisfaction.