Sears — kenmore elite refrigerator
First service call on refrigerator not working was Dec. 16, 2019. repairman checked temp in refrigerator and said it was ok. refrigerator still did not cool.
called back that same day and was told it would be Dec. 30, 2019 before the next available service date. We went through Christmas without service.
Repairman can out on Dec. 30 and refrigerator worked for 2 hours. Place call back to service repair and repairman came back on Dec. 31. He did absolutely nothing because he said repair order was not place under the warranty agreement and that we would have to pay up front and he left. Called back to repair service and was told the next service date would be Jan. 7, 2020. We have gone through the entire holiday without a refrigerator and having to take off work to be here for the repair man to come and do nothing!! What good is a service Warranty Agreement?
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