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2.3 2932 Reviews

Sears Complaints Summary

944 Resolved
1987 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2932

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12:34 am EDT
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Sears you take day off - they don't show up

You'll get a brief diagnosis of the problem, they order parts, charge you in full — and cancel each appointment after they should have arrived. We had bob, technician #2055 come on april 15th to fix our craftsman riding mower. He ordered parts, charged us $370.79 and promised to return on april 22 between 8 am-5 pm to replace the carburator. My husband, who is a bank executive, took the day off. He received an automated call that the service had been rescheduled for the following thursday, april 28 between 8 am-12 pm. He took the morning off. No one came. He left at 1:00 pm and called customer service. Who told him it was cancelled because they are waiting on parts. The parts were mailed to our house and received on monday april 18th. He informed them, explained the inconvenience they have caused and the expense of taking time off to be here. They were apathetic and said they could come may 2nd. "do we have to be here?" we queried, "absolutely" was the reply. May 2nd was impossible for one of us to be home, so we agreed on may 5th between 1pm-5 pm. I took today off work, I do not have personal time and the cost of this day off is $210. So here I sit. I called customer service to confirm the appointment since no one showed, again. It has been moved to tomorrow morning between 8am-12 pm.

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10:36 pm EDT
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Sears lawn mower warranty/repair

I have an extended, 3 year warranty on my Craftsman riding lawn mower by Sears. I have had a Sears repairman out 5 times to repair problems on the mower. Right now, I have several problems again: 1) sometimes will not turn over or start for several times before it finally starts 2) mower blade sometimes will not engage when the lever is engaged 3) sometimes the mower dies when the blade is engaged 4) the cutting deck will not stay level 5) right now, the mower will not go forward or backwards at all. I have talked with the Sears area manager twice. The last time was Wednesday, April 27. He promised to get back with me ASAP concerning replacing the mower and also paying for the times I have had to hire someone to mow my lawn. I am a patient man; however, this is not the way to do business. I am convinced the mower is a bad product and I would like my money back or a new mower.

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Sears hater
, US
Aug 10, 2018 1:32 pm EDT
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We have an extended warranty on our lawnmower. It broke in June, they said someone would come out. The guy called us that day and we told him the engine was locked up. Said he would order a new one and it would take about 3 days for it to come in and he should be out 2 to 3 days after that to put it on. We never heard another word from him, wouldn't answer his phone and wouldn't return the calls. Called Sears back, said they saw the engine was ordered but got another appointment date, would be there from 8-5. At 3:30 I told a friend that the tech would call at 4:45 and say he wasn't going to make it. He called my husband's number at 4:20, he had been given my alternate number because we knew there was a chance he would be in a dead zone on his phone, but he never called me. When his phone finally got the notice, he let me know and I called the tech's number, no answer, left a message. Called him again the next morning, same thing no answer no return call. Called sears again, got another date, it was yesterday. Stayed here all day and he never came and he never called. We now have another date for next week, that will be two months since the lawnmower broke. My 70 year old husband has been having to borrow a lawnmower. He has to go load it up on a trailer bring it home, unload it use it and load it back up and take it back then unload it back into their shed. I called and got a case number from the main headquarters, today I called them to see what they were doing and they say they can't find us in the system anywhere!

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kirstietoo
, US
Jul 30, 2015 9:30 pm EDT

I just brought my lawnmower in because it won't stay running, found out the repairs used to be done in ma 40miles from plymouth now I find out they send them out to maryland, I wont get my lawnmower for 6 weeks that is Insane not worth the money for warranty t or he mowers break way to easy and now they don't fix them in reasonable time. Im going to call and complain to someone ripping people off not fair .

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10:01 pm EDT
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Sears replacement of schwinn exercise bike

I purchased a Schwinn exercise bike three years ago. Also purchased the extended warranty. When the
warranty came up for renewal this year, I renewed it. Had a need for a service call in March, 2011. They ordered replacement parts which as of May 3, 2011 were still on backorder. Was told they would replace bike if repair could not be made. Discovered today when I took my authorization number for the replacement to Sears, they only will replace $300 toward an exercise bike. I paid almost $500 for the bike plus purchasing the warranty for a total of almost $700 at time of purchase. There was no manager there to speak with, and I waited for more than an hour while I thought a manager was out to lunch. Sat in the department while employees were all around, none of whom seemed the least bit interested in assisting me in solving my problem. I will never ever do business with Sears again, nor will I ever purchase a warranty contract which is totally worthless in my opinion. Interestingly, while I was waiting, I was approached by a salesperson wanting to sell something for my home. SERIOUSLY?

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Update by Clarice Charlene Cory
May 04, 2011 11:07 pm EDT

But that is not "replacing" my bike with a comparable product, is it? And that is what you pay for in the warranty contract.

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2:44 am EDT
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Sears wrongfully accused of stealing

I go into sears tonight with my fiance and my 2 year old son to get a tool set (199.99) and some toys for my sons birthday this coming weekend. I was at the check out island/counter having the associate look up an item number when loss prevention employee Tim approaches me with 2 security guard's and says "get the ### out of my store" I just look at him dumb founded. He then proceeds to say "Im not playing with you get the ### out of my store" I reply "what" He continues to curs at me telling me I stole from the store "last time" I was their. I tried to explain to him that Iv NEVER been their before as I JUST moved here from Florida. Iv never even been to that mall before and even tried to show him my Fl driver license. At this time he told me "get your son and your wife and get the ### out of my store" We all was escorted out and the whole time he was saying I stole yadda yadda and I told him he needs to recheck his camera because he has me mixed up with someone else. I proceeded to leave with him and both security guards in tow. I turned at one point and asked what his name is and he said "dont worry about it just get the ### out of my store"
I have contacted corporate and advised them of the situation and will be doing a follow up in a legal manner. I took video of him to verify who he is.
I finally found out his name is Tim through corporate. Don't shop here this individual is very unprofessional.

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Update by Terry Jr
May 06, 2011 2:14 am EDT

My visit went really well. Spent almost 300 on the tools I initially went to purchase and 90 and change on clothes for my 2 year old. They also gave me a 100 gift card which I used towards the clothes. It was nice knowing they have taken care of the situation, but it still felt awkward being their in general. The guy at the counter by tools was the same young guy that was their when the incident occurred. It just felt odd but the experience was the same as usual when I go to Sears. Nice and kind people (with the one exception) My son ever flirted with one of the girls that worked their and she played back with him.

Update by Terry Jr
May 05, 2011 9:00 pm EDT

Well I have to say thank you to the district manager Wayne as well as the CEO and all the others that have helped me. Mostly Wayne. My issue has been resolved in a manner I feel was very satisfactory. I will be visiting Sears tonight and not have to worry about "Tim" being their to bother me. Ever. I'm happy with the out come. Thank you.

Update by Terry Jr
May 05, 2011 6:47 pm EDT

Well I did get a call back from a lady at corporate executive office. She said she will over see the whole situation and make sure it gets corrected and she gave me a number and extension to reach her directly. She asked me to give her 24-48 business hours to call me back.

Update by Terry Jr
May 05, 2011 3:16 am EDT

Now I have managed to get the phone number and extension for CEO Louis D'Ambrosio's . I left him a message and lets see if he helps.

Update by Terry Jr
May 04, 2011 10:48 pm EDT

Ok well I just spoke to corporate less than 5 minutes ago and they informed me that security is their to watch over their store and they are backing up security and their is nothing more that they (corporate) can do for me. Before I called corporate this evening I called the store first because that's what corporate advised me to do yesterday and the person they want me to talk to is in fact out for atleast a week due to a death in the family. That's why I followed up with corporate.
In other words they are done trying. I WILL be following with lawyers and with news papers since I happen to know someone through work that owns a local paper.
I am still in need of a decent lawyer. I have called a few today while I had time on my lunch break but its hard working 6 days a weeek.

Update by Terry Jr
May 04, 2011 5:26 pm EDT

I need to find a good lawyer to file suite.

Update by Terry Jr
May 04, 2011 3:23 am EDT

I will. Trust me this is ridiculous.

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pobarjenkins
Minneapolis, US
May 05, 2011 10:04 pm EDT
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Yay! Thank you for the update! It's very appreciated.

AmberMcDuffe
AmberMcDuffe
Edmonton, CA
May 04, 2011 4:20 am EDT
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WOW! I dont know what else to say then that!

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2:43 pm EDT
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Sears broken tv with extended warranty

We bought a flat screen tv in late November 2010 and took out the extended warranty. Our tv broke on April 16, 2011, and here it is 2 weeks later and our tv is still not repaired or replaced. Twice we have been lied to and told the part we needed was shipped to us and twice we have had repair appointments set up which were cancelled and now we are told the part is on back order with no anticipated ship date. We cannot get a replacement tv until the tv has been broke a month with the part not being available. After a month we can call back and ask for an authorization number to get a replacement tv. Really, does anyone want to go without a tv for a month when they paid good money for the tv, plus good money for a warranty? I will never again buy any product from Sears or their affiliate Kmart...I thought companies had the motto that the customer is always right and every attempt should be make to keep a customer satisfied, but I guess I was wrong about that with Sears. Next time I want a product, I am going to Best Buy or American as I have never had a problem with them!

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TheWayItIs
, US
May 30, 2011 6:13 pm EDT
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A few brands of TVs still have 90 day warranties. Most are 1 year. If 1 year, your TV is still under mfr warranty and you "extended" plan, or "master protection plan" is meaningless. Call the Mfr's customer support to expedite.

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12:55 am EDT
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Sears employees

I would like to say that Sears employees need to be trained better on the products and information they give to customers. I had bought a samsung television and the employee specifically stated that I should get a master protection plan because of the many benefits that it has. Not knowing anything about such a plan, he specifically stated that I should attain one because of burned images or imagery retention he called it that plasmas sometimes get, so I did. It was not a cheap plan and I suppose if I would of read it myself maybe I would of refused such expensive plan, however, I thought employees were trained to know what they were talking about and not provide false advertisement. I could continue with the phone calls I made to sears about fixing my problem but felt like being a loyal customer did not benefit me at all because I continued to get the run around from a varitey of personal that kept transfering me to some else.

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JKDE
, US
May 03, 2011 1:49 am EDT
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Sears employees are only trained to sell you master protection plan extended warranties. Extended warranties are the biggest profit maker for Sears and any other big store. Extended warranties are useless to the buyer as they do not cover anything the sales people say is covered. Sales people are told to lie to customers to get them to buy those extended warranties. Sales people make big commissions and bonuses for every extended warrantee they sell.
Look at all the complaints on this site about extended warranties from Sears, Best Buy and even car dealers. You think you are covered for any problem but you are not. DO NOT BUY EXTENDED WARRANTIES!

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10:52 pm EDT
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Sears terrible customer service

Our appointment was for 1pm and we signed in and no one even acknowledged us. We were there from 12:45 until 3:45 p.m. The gentleman that took our pictures was absolutely great, it was just the fact that there was only 2 people running the entire show. If we would've gotten the woman then we would've either left or not got any pictures at all. On the day of pick-up, stood in line for 30 minutes without anyone acknowledging us. After 5-10 minutes there was about 5 other customer's behind me waiting also. No one could even say we'll be with you in a few minutes we're with a customer right now. The gentleman finished with his customer and set them up with the viewing of their pictures and came right over to us and was very nice and quick. The lady sat with her customer the entire time while she was looking at her photos. All she had to do is show the customer how to use the keyboard to look at the pictures and tell her that she would be right back, that she was going to assist other customers that have been waiting FOREVER! The other people that were getting their pictures done when we were there, said that the woman was the manager filling in and she didn't know what she was doing. They ended up not getting any of their pictures because they were so bad. Basically comes down to, the store needs more customer service reps(one to greet customer and 2 or 3 people to take pictures since there is 3 rooms). Get rid of the woman and maybe things would be a little better. Will never come back there again or any other Sears Portraits along with many others that I was talking to that feel the same way. Good luck!

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reneas mom
, US
Dec 04, 2011 10:32 pm EST
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I have tried unsuccessfully to use an offer on the Sears Portraits web site for one week. I have sent three unanswered emails asking for help, and remained on hold several times in excess of 30 minutes with customer service to ask for help. When I did reach a customer service representative she gave me instructions that did not work, and ended the call before I could try her suggestion.

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7:47 pm EDT
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Sears customer service is horrible

To Whom it May Concern:
My refrigerator of 10 years suddenly quit, rather than getting a repairman I chose to research and purchase a new refrigerator from Sears. The service I received was the most awful experience I have ever had with any company.
I have always been pleased with Sears, all purchases from TV’s, Small or Large Appliances, shoes, clothing, pictures even glasses came from Sears. I expected this time to be no different.
On April 17th I went to the Sears store number 4044 with measurements, searched and found a side by side refrigerator similar to my existing one. I located the Salesman, Dan and prior to paying I asked 3 questions, 1~I wanted a new not refurbished or damaged product, 2~I needed it delivered as quickly as possible due to not having a refrigerator and an upcoming wedding and Easter Holiday and 3~I wanted them to take the old refrigerator. Dan assured me that the product was new and it could be delivered on Wednesday, April 20th, I was to receive an automated call, if I didn’t receive delivery confirmation I could call 1.800.341.2517. Apparently, the storm in Delaware the previous night knocked out the stores computer system and I found myself calming Dan down as the checkout process was lengthy. I smiled and laughed explaining, all that mattered was I got my refrigerator. Again, I have never been dissatisfied with Sears and truly did not expect what happened next.
Tuesday, April 19th I called 1.800.341.2517 and spoke to Barbara. I explained my situation and the urgency of receiving my refrigerator, she was respectful and told me I would receive an automated call and if I did not I should call back after 6 p.m. At 6:48 p.m., I received an automated call stating my delivery would arrive between 3:45-5:45 p.m. on Wednesday. Anna provided a courtesy call to explain the installation process and confirm the delivery. I was relieved.
Wednesday, April 20th I took off work, ran some errands and went to the grocery store as I had lost all of my refrigerated and frozen food. I arrived home at 3:00 p.m. put my food in a cooler of ice, unhooked the waterline, moved out the refrigerator cleaned behind it, anticipating my new product. At 3:25 p.m. my nightmare began. I received a voicemail from Debra stating the refrigerator would not be delivered, it was not picked up from the store and directed me to call the store for any additional information. At 3:26 p.m. I began calling Sears store #04044 and have concluded that this store has the rudest untrained representatives I have ever encountered. The 1st call started with the representative laughing at the fact “they lost my refrigerator” and someone would get back to me, unfortunately she could not provide me a time. When asked to speak to a manager she informed me there were no managers in the store, they would be back at 4:30 p.m. but had a meeting at that time. I asked what she would do in the event of an emergency, she provided me with 1.800.469.4663. At 3:37 p.m. I called 1.800.4MY-Home, the representative pulled up my information and informed me that she would contact the store and have someone call me back; she explained that the refrigerator must be in the store, they do not grow legs and walk out. At 6:30 p.m. I had not gotten any response and realized that more coolers of food was to be lost, I again contacted the store in hopes that if a refrigerator could get delivered on Thursday, I could salvage some items. I remained on hold from 6:30 p.m. I was told everything from the managers were with customers (was I not a customer?) to the managers had left for the evening. At 8:06 p.m. I called from my cell phone and proceeded to go to the store, still being placed on hold. Judy a store associate did pick up the line and ask if she could help, I was please that when I walked in the store still on hold, Judy was indeed walking the floor in search of the “Lost Refrigerator”. Ram, the associate at the front desk asked if he could help, when I asked to speak to a manager (which remember they had all left for the evening), he immediately paged one over the intercom, I would come to meet Katie, Assistant Store Manager. I extended my hand, introduced myself as Holly Dorio and one of the few things Katie ever said to me in this whole experience, “Did someone call you”. My response no, I informed her I was still on hold and had been for hours now, she left to go check with Judy and did not return until after the refrigerator was located to tell me they could get the refrigerator delivered on Friday. She then told me that she spoke to the store manager, Justin and after the refrigerator was installed and I was pleased we would discuss compensation. I left the store that evening extremely upset, I knew at this point I would lose additional money for the groceries purchased and the frustration of the lack of respect from your management team is totally unacceptable. Sears has been a place as a child we went shopping; I worked for the company and am aware that this is not what is expected. I was sure that Justin, the store manager would contact me on Thursday to apologize, that never happened!
On Thursday, April 21st I received a call from the delivery service informing me that delivery would take place between 8:30 – 10:30 on Friday, April 22nd. At 9:31 a.m. on Friday, the refrigerator arrived. By 9:49 a.m. that morning I was already on the phone with Sears store number 04044 because the refrigerator was damaged. At this point I spoke to Mike Brooks, Store Manager who after I explained my situation and expressed the concern that yet again I was unhappy with Sears, he communicated to keep the refrigerator to get through the wedding and the Easter Holiday come in afterwards and Sears would reimburse me for the food and we can discuss compensation for the product.
Wednesday, April 27th I visited the store. I was greeted by sales associate Ram, whom I will say continued to treat me respectfully and help as he could. He directed me to Judy, whom previously located the “Lost Refrigerator”, Judy informed me that Justin, the store manager was not answering the page and Katie was out of the store for 2-3 hours. She would discuss this with Katie and call me back that evening. I didn’t receive a call until Friday, April 29th from Judy offering me $75 Gift Card for the inconvenience. After explaining I thought that was unacceptable, she said, “Katie is right here let me place you on hold to discuss this”, yet again Katie would not get on the line to discuss this with me. The end of the story is the store is gracious enough to refund me the delivery fee of $69.99 which I believe I was entitled to and a $75 gift card. As for the damaged refrigerator I am told there is a one year warranty if anything goes wrong with it. I have filed a complaint with Miranda 800.762.3048 and she again has communicated that Justin, the Store Manager would contact me. Let me repeat again, I have yet to hear an apology from a Store Manager. This will be the last purchase I make from Sears.
According to the Chairman Letter, Appliance sales are 50% greater than your competitors. This may be true, however I intend to share my experience with every social networking site, friends, family and any other individual I come in contact with. Customer Service is not just ending a conversation with “Thank you for choosing Sears”.

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2:55 am EDT
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Sears horrible customer service

Their customer service was appalling, both for the quality of their eye exams and their complete lack of customer service. I learned the hard way that "you get what you pay for" when you opt for a discount eye exam. To start with the optometrist incorrectly diagnosed my vision leading me to end up having to pay for another exam with a different (absolutely wonderful!) optometrist at an independent eye doctor. Yes, I could have chosen to go back to Sears and have it done for free but after the completely horrible customer service I had to deal with there was absolutely no way that I was going back there and preferred to pay for it out of pocket.

The optometrist and his staff didn't give me the customary wear the contacts for a week and call back to order them that all other companies have always given me and made me order them on the spot. Since I was wearing my last pair I didn't have another choice but to order them and also ordered a new pair of glasses at the same time. They told me a week to ten days for the contacts and my glasses to get in and they would call me when they were. After two weeks I never received a call and decided to go into the store while I was at the mall just to check. The office staff went in the back to "check" and found my contacts, but not my glasses. After another week of no call to let me know that my glasses were in, I called them and SURPRISE my glasses had been there for two weeks! They claim they called me and told me, but they never did and I asked why they didn't give me the glasses when I picked up my contacts the week before and they told me that I must not have asked about them. Why in the heck would I have made a trip to the mall to pick up part of my order and just leave the other part there? I mean seriously are the normal people they deal with that dumb? My mother was with me at the time and remembers them saying that my glasses were not there and it would be another week before they were in. So I made yet another trip to the mall to pick up the glasses and after a long painful fitting process where the sales associate seemed to have no clue how to fit a pair of glasses I gave up and just left with my crooked glasses (the other wonderful optometrist happily fitted them correctly for me in seconds so I don't know what was so difficult).

After weeks of constant headaches and blurred vision I began to suspect it was my contacts causing them and decided to make an appointment with someone different and pay out of pocket to have my vision rechecked and again surprise the prescription I was given was very wrong. I called Sears and was told that all I had to do was bring in my unopened boxes and they would credit me back for them. I brought them in and was told that they would not return anything without the original register receipt (and why was that NEVER mentioned when I called them). So I went home, searched for the receipts and once again returned to this horrible store. I finally got the credit for the contacts and my new contacts will be MUCH less expensive, which is about the only positive I can say about this experience.

I have tried contacting their corporate offices and specifically the worst regional manager ever - Sabrina Pride and have yet to receive any type of response. Needless to say I will never be going back there, nor will I recommend them to anyone.

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Sears repair service

Two weeoks ago I set up an appointment with Sears applaince repair to fix our dishwasher. The earliest Saturday they had was in two weeks. We waitied the two weeks and then had to wait for a four hour window. I verfified the appointment twice during the day and both times were told everything is on schedule. The window was from 1 to 5 and at 5 the technician called my wife and said he would be running late. He told her this after trying to talk her out of the work caliming it was too expensive, could get it cxheaper elsewhere etc. She told no, she would wait and to please come on over no matter what time. At 6:30 we recieved an automated phone call from Sears saying the appointment was canceled and to call at a later date and reschedule. Buyer beware, just because ther name is SEARS does not mean you will get proffessional services. In our case it was just the opposite!

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T. MCRAE
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Apr 22, 2008 3:57 pm EDT

Sears is about to lose our repair business, our extended warranty business, and our purchase of appliances, because of the shockingly bad customer service that has cost us so much time and frustration.

I have made six telephone calls and my husband has made two just to get an appointment to get our under-warranty washer fixed. I first called to schedule a non-covered dishwasher to be fixed in the same time block as the washer. I was told that this could not be done because one was under warranty and the other was not. The dishwasher repair was scheduled and I was transferred to someone to schedule the washing machine.

The representative who answered insisted that the washer was NOT under warranty. I suspected that he was talking about a machine I gave away more than two years ago, not the one that my husband bought under the customer number he had before we were married, the model and serial number - and he still insisted it was not under warranty. He also refused to make the appointment for the same time block as the dishwasher.

Next, my husband called about the warranty on the washer; he had paid for the extended agreement and had just confirmed it on his end. He was told to have me cancel the appointments, and reschedule both, to avoid future billing problems because of the warranty. I did this.

But the next guy ALSO insisted that the washer was not under warranty. I gave him the customer number, the washer model and serial number, and our home phone number, but he evidently didn't even bother to look them up. He just kept insisting that we were not under warranty. I rescheduled. Once again, my husband was told that we ARE under warranty on the washer, and he was told to cancel the existing appointments and reschedule or we would have billing problems.

I finally got through to a woman representative who finally agreed to look at the customer number, phone number (we have more than one), and washer model and serial numbers and determined that yes, we ARE under warranty. She confirmed that the original appointments were for the washer I gave away more than two years ago - exactly what I had tried so hard to explain to the two previous representatives. She made an appointment for both the washer (under warranty) and rescheduled the dishwasher repair, so that they would be in the same time block. (Why couldn't the first representative done that?)

The representative then agreed to transfer me to a supervisor so that I could complain about how the other two appointment attempts had been handled; the phone rang and rang and was never answered, and there was no voicemail.

Today, the dishwasher guy showed up. The washer repair guy never did. When I called, I was told that the service had never been ordered. I tried to make a complaint to the supervisor. I was put on hold for more than five minutes, and was then told that the supervisor was in a meeting. I asked for an address to write a written complaint. The representative refused and gave me an 800 number to call for the address. It was the wrong number; it was for business accounts. They transferred me to a second number, which responded that they were also the wrong number. The second wrong number declined to give me the correct number, claiming that they didn't know it because it was on auto-dial. It was a dead number. I called back. I asked to speak to a supervisor and was told that I would be called back. That never happened.

The washer is still not fixed. I think it likely that a court would find that Sears has failed to fulfill the extended warranty contract because it has failed to schedule service - in fact, has made such service essentially impossible. It is striking that it will seem so much easier to explain this to a judge than to a Sears representative.

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extremelyangry201
,
Sep 12, 2008 4:36 pm EDT

Just got off the phone with Sears. Have been trying to get my washer (that's less than a year old) repaired. Already had someone out yesterday and he said he fixed it. He left without running it to make sure it was fixed. Called yesterday afternoon after I realized it was still down and rescheduled a repair for this morning (8am-12pm). I was told I was the first appt. of the day. At 10:30 I called the repair center and they had the guy call me. He said he's call me when he was finished with his current appt. to give me a better time frame of when he'd be out. He NEVER called. I ran some errands, but he had my cell phone number. He NEVER called. I came home and found a message from the repair center saying I needed to call them with a time I'd be home. I called. They said he tried calling me on my home and cell phone. He DID NOT. I have caller ID and an answering machine at home and I had my cell phone on me the entire time I was gone. So they wanted to reschedule for next week and I said no, I had to have clean clothes for my family next week. They said he'd be out between 1pm and 5pm today and he would call me. HE NEVER CALLED. At 4:55pm I called the repair center. They said there was no one available to come out tonight, I have to wait until next week. I asked to speak with a supervisor and the girl would not transfer me - instead she continued to argue with me for 10 minutes. Finally, she said the supervisor was on the phone and I told her I'd hold. I finally was able to speak with a supervisor but it didn't do me any good. SOOO - now I have to wait until Monday to get my washer fixed. For someone who's supposed to be a PREMIER customer - I sure didn't get the customer service. I have owned Kenmore appliances for many years, however in December when I have to buy a dryer and dishwasher, I will not be going to Sears. YOU SHOULDN"T EITHER!

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Nancy Rutkowski
,
Oct 21, 2008 9:14 am EDT

I had a problem with my kitchen stove. I called Sears to come and repair it. The service man said it was in the electricity and not the stove. We called an electrition and he right away found the problem. NOT the ELECTRICITY, but the stove. A wire had come off the back and had shorted out the stove. I was billed from Sears for $90.72 and the repair man did nothing. I am trying to not have to pay for two bills and Sears tells me that once the bill is made out, I have to pay for it. Then, maybe they will reimburse me. NO, I should not have been billed for it. The repair man did not do his job. The electricion said the repairman should have picked up on it right away. As soon as he pulled the stove out, he found the problem. I feel I should not have to pay for Sears something he did not do.

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Cheryl Vaughn
,
Oct 27, 2008 11:10 pm EDT

I have been a Sears customer for more years than I would like to admit. I have finally reached my snapping point. After reading the complaints about this company, Im not sure how they stay in business. I have had so many problems with their products lately that I too am finally done with them, and I informed them of just that after my last appliance service call. My response to that fact was "Im sorry to hear that, have a nice day". Im not sure if I should consider myself lucky or not, that my tech actually showed up. By the end of his call which consisted of five minutes and a pocket knife in the switch test to diagnose a blown transmission, not to mention a sarcastic attitude to boot, It was all I could do to keep from throwing him off the property. Later I was informed by a sales person that I bought my new Speed Queen washer from {not from Sears} that there is a switch in the 2and1/2 year old Maytag washer that Sears sold me that could of been the problem.But I guess Ill never know because that would of meant that he would of actually of had to work. The repair quote for the washer was more than I paid for it originally. I was quoted a price of 150.00 when I made the appt. When the tech arrived he told me that it would be 320.00 for just the tranmsmission plus 200.00 for labor. Of coarse I might need to replace the brake system.the transmission seal, and possibly the bearings.Oh lets not forget the 80.00 dollar just to show up at my door charge. The real salt in the wound was when the tech returned to my house two hours later because he had forgotten to give me my coupons for a new appliance. I filed a complaint with the customer service dept. Ihave never gotten a response from the repair dept as requested. Good luck Sears. Your going to need it. I for got to mention the brand new Sears Kenmore canister vacuum that was in the shop for repair two times in the first year that I owned it. Im going to miss Mervyns but I wont miss you! RIP

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bob
,
Nov 07, 2008 6:33 pm EST

Sears Repair broke my tub while replacing my bearings. my washer was left scattered over two rooms a month ago and still is. Numerous calls to repair service produced a different answer with each call.
Please NEVER use SEARS REPAIR SERVICE. Buy you appliances somewere where you know you can get serivce.
Washer was purchased in 2005.

Bob

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dont buy sears
, US
May 07, 2009 7:01 pm EDT

Sears loves to sell their appliances and their "extended warranties". Just don't ever expect to get any service from this warranty. Last week my washer broker, called in the repair and was told first available repair call would be in 1 wk. Today the repair man showed up, ran a diagnostic check and said all was great. Didn't even try to replicate my problem. Told me to run a load and give him a call if I had a problem. Sure enough, same problem again. Couldn't reach the repair man, called service and was told I'd need to schedule another repair call. (Now 8 days away. Meanwhile I've got a machine full of water and wet sheets. It took over 1 hr and several calls to finally find someone who would get me a repair for tomorrow. This is my last Sears appliance.

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robert brady
, US
Jul 31, 2009 11:49 pm EDT

service was to be done on a dish washing machine today between 8 and 12 no one came and when i called later in the day i was told a call was made to me and the caller was hung up on i gave 3 phone numbers and if i was him and i had intentions on doing the job i would have made a better attempt or made sure the message got to the right number we never received got it

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C Bennett
, US
Aug 28, 2009 2:44 pm EDT

Nothing new here from the other complaints I've read. I have a Kenmore refridgerator still under warranty. I was told I would have to bring the fridge into the store for repairs when I spoke with a representative I called through the Sears website (take the fridge back to the store?). I then called the store where I purchased the appliance and was able to make an on-site appointment with a repairman. As you might expect, I took a day off from work and no repairman showed up, no phone call, nothing. I called today and was told the repairman was overbooked and had no intention of coming to my home that day. I was then told the soonest new appointment I could make was 2 weeks from today.

I understand being overbooked, but not giving me the courtesy of a phone call to say that the appointment was cancelled is inexcusable. No more business with Sears for me.

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Sears Poor Service
, US
Sep 05, 2009 3:16 pm EDT

Sears has the worst repair service. First it takes over a week to get an appointment. Then when the repair man, I mean the "Technician" shows up he breaks my washing machine so I cant use it at all. The washer was working before the "Tech" arrived it only made a noise during the spin cycle. He quoted me a repair cost to replace the bearings on the drum for more than the replacement cost of a new washing machine. The machine is just over 5 years old. I declined the repair and was told by the Technician that I could still use my machine. I paid my bill and he left. When I tried to use my machine it would no longer drain or go into the spin cycle. I called back the service center the same day the repair man was at my home and explained the situation, they said some one would call me back, no one ever did. I called back again and was given a new appointment for 19 days later. I again explained the situation that my machine was working before the repair man came out and that I needed some one to come back ASAP. Still no help, meanwhile I cant use my washer, Sears just doesn't care, I will never purchase any thing from Sear again, I was a third generation consumer and now I will tell everyone I know to never ever go to Sears, too bad I hate to see another American company go out of business, especially over customer service.

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Ronda Clark
N ottingham, US
Nov 02, 2009 11:20 am EST

My four month old front load washer started filling with water on its own. Repair said they would be out between 8am and 6m. Someone was home all day waiting. They called at 3 to say we were the next stop. By 8pm they still had not shown up. Customer service could not reach the driver. No one on the phone was courteous. I had to reschedule, again from 8am to 6pm. Another day away from work. They did show up and had to order a part. I wrote complaint letters which were not achnowledged. It is 2 months later and washer is filling with water again. Do I dare call Sears again?

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Sears missed appointments

Today was the second time that an appointment to have my refridgerater repaired was made. Last Saturday I took the day off to be home between 8am and noon and the repair person was a no show. Didn't even call to say he was not coming. I had several heated conversations with the people on the phone but no appologies. Finally I talked to a supervisor who rescheduled at a reduced cost for today (Friday) so I took a half day off and AGAIN no show. When I call back to complain about this time the girl litterally said to me "I can connect you to my supervosor but it wont do any good, they wont be able to help you either". And they always want to reschedule like that will help at all. I am so mad I could scream. and of course there is nothing that can be done, NOTHING. It amazes me that they are still in business. Please get your appliances repaired elsewhere.

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Turtle Creek
Kenwood, US
Jul 15, 2011 3:39 am EDT

I have a Master Protection Agreement for my refrigerator and called 1 month ago for an appointment to fix our refrigerator. The appointment was for today from 1-5 pm. I called the phone number to confirm this appointment this morning. No service person ever arrived. I was just told, after the 3rd time I called, that no technician was ever assigned. What type of Protection am I paying for? The next appointment is for 2 weeks from now that is totally unacceptable. I want a refund for my MPA.

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Sears auto repair

I have been a Sears customer since 1985 and there is an associate by the name of Bob that is very unprofessional with me. I been taking all my vehicles to be repair and this individual has treated me very cruel to me. He needs to have more techniques about treating the needs of each customer. I will never take my automobiles while he is working there. He tends to look down at the customers then helping and fullfilling the needs of the customer. Something needs to be done about this individual. I understand that according to the sales receipt that there is a 6 months or 6000 miles warranty when working on your vehicle. He did not bother on looking upon that contract

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Sears glasses

On 02/28/11 my daughter and I went to buy glasses at sears optical. i had went to my previous provider but they offered me the glasses in 3 weeks. sears offered me it in 2 weeks so i decided to get my prescrption glasses there instead. after a month of making my purchase and i calling every two days they delivered the glasses and offerred me a 10% off the total purchase for the inconvienent delay but it didnt happen. I felt over promised and under delievered. On the same date I purchased a pair of glasses for my daughter. Today 04/17/11 we went back to sears optical in Northridge, California and complained about the glasses that my daughter got. One corned chipped just by my daughter wearing them. I was told at the day of the purchase that the glasses would break or chip if my daughter was to drop them however this is not the case. The glasses were defective. Sears optical employee told me i have to pay 50% in order to get the glasses repaired and sears has a costumer satisfaction guarantee for 90 days and its been only a month. I feel very agrivated, abused, and discriminated and I dont understand why sears offers a guarantee if they dont honor it . I do request that someone with authority to contact me at [protected]@yahoo.com immedietly. The receipt number for my daughter is [protected] and mine is [protected] Thank You, Erick Milian.

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gary kistler
Hilliard, US
Jul 13, 2011 10:04 pm EDT

I paid $300 for sears progressive glasses after 1 year the lens began to separate. I took the glasses back and was told it was my fault the I must have used some unknown agent to clean them. I did not. They offered to sell me another pair.
the glasses were purchased from dr stephen averitt and asociates inc 5053 tuttle crossing blvd. dublin, Ohio 43016
I will never shop at sears again too many stores that do not rob you.
gary kistler

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adreeyen
oh hi, US
Apr 18, 2011 6:08 am EDT
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I feel for you friend...

One time I went into my local mall eyeglassery and just wanted my glasses cleaned. As the glasser was cleaning them she broke the lens and started to laugh--I started to tear up. I had to wait there blind while they made me a new lens. Who knows what kind of tricks they played on me in my handicap.

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Sears scam

On April 2 of 2011 i placed an order for 4 xbox 360s kinect bundle(sale price $200 retail $400) 1 for me 1 for my friend and 2 for export. However such items were never delivered despite having me on the phone giving my tax details and lots of private information they asked for before placing the order. Once the order was placed 3 days later the order was cancelled and i got my cash refunded 5 days later Reason: OUT OF STOCK(YEAH RIGHT!), not to mention i lost 15 dollars in overdraft fee in my bank.

4 days later the same xbox is posted by sears on their webpage for $300(Retail 400). I decided to buy 1 to avoid the phone call where my details were going to be asked for again. Payed via Paypal because lack of funds. 3-4 days later I get refund and now i lose 13 dollars because for some unknown reason Sears decided to give me less cash for what i paid for.

I dont know whats their deal but i went to a store nearby and seen 10+ Xbox's on stock. The out of stock reason is just lie, and i can assume they borrow my money for limited time and give it back without me receiving any interest =S.

Just dont shop at Sears online as I am not the only one with such issues, if you run with those then you will find yourself grieving for money back especially when you need it the most.

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Sears delivery service

I just had a delivery tonight (April 14th) from Sears Canada Inc. They contract out their delivery service and I paid for the delivery of a washer and dryer. When the truck arrived, the delivery guy jumped out with his tape measure - walked in my house looked at my basement door and said the dryer won't fit ...I will put it back on the truck and walked out. I walked out behind him and he asked if I wanted the washer delivered as that would fit. I asked how wide is the dryer and he said I was short one inch and basically don't yell at me or I will leave now! I told him just one moment and I will remove one side of the door jam going into the basement and that would give him one inch that he needed. The point is here - he was in such a hurry and so dam rude that I was totally disgusted! No customer should have to put up with this "third" rate service for delivery that was paid for. Had he just said, we need another inch and if you remove a portion of the door jam - it will fit - but oh no...this guy had no interest in keeping a sale or trying to accommodate a customer. He was very rude, ignorant and dressed very badly. A poor representative of a company and completely no interest in keeping the sale.

I will never use Sears delivery again and never shop at that store again for a hard line appliance that needs delivery if this is the kind of people Sears has working with them. You know, a sale is never complete until the product is in the customer's home and working and it is ONLY when THE CUSTOMER says they are satisfied that you have satisfied the customer. Sears should know this by now and if they don't more customers like myself will head for the door never to return. This sale was well over $2, 000.00 and this idiot was willing to just put everything back on the truck and leave to Hell with the customer. Wake up Sears - your contracted people are killing your business if you care to know!

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ronald s hanson
, CA
Dec 02, 2011 1:34 am EST
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We purchased a bed frame from Sears six months ago. It wasn't available at the time but they promised it would be delivered in three months. After countless phone calls that were never returned we were told we could get our money back but it would take several weeks. Three weeks later we are getting bills from sears for the balance of this bed and when we call them, they tell us they have not received a notice from the store to cancel the order. Sears used to be a reputable store, now it seems to be worse than any sleazy discount market I have ever run across. Customer service is none-existant and no one cares. We are about to take legal action to get our money back.

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grwinnipeg
, US
Aug 12, 2011 7:59 am EDT

wasted all day today and never got my delivery ...

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grwinnipeg
, US
Aug 12, 2011 7:54 am EDT

Sears delivery sucks !

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Sears buyer beware/contracts changed

I too am in a dispute with "sears" and their shady dealings. Fortunately we, never signed the "job compleation" paperwork that they tried to have me sign "before" they even started the job. Then throughout the four times that we had to have someone from sears come to fix the windows that were put in wrong, the company still tried to have us sign the job compleation paperwork, while the siding and gutters were not even compleated. That is against the law anyway. Then they tried to change the contract that we agreed with them regarding the deferred intrest payment. This company has alot of nerve to try to switch legal documents and then have the nerve to say that I signed and agreed with the change. That day I was actually in the hospital having a procedure. I think that we should begin a class action law suit against this company for "all" who have been deceived by these crooks! One of the repairmen who came to our home was from out of state and he said that all he does for sears is travel around the states fixing what the contractors didn't do properly in the first place. The work at my home is still not compleated, then he said that he hears all the time especially from the elderly how their contracts were changed on them and how they didn't have any way to fight against this big company. We all work very hard for our money and this company needs to be held accountable for all the deceit and loss of monies that they have caused. We need to"shine the light of truth" about how "sears home improvements" is really running their company. Enough is enough.!

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Robert Wayne miller
Huntington, US
Jun 15, 2014 8:37 pm EDT

Sears is a criminal organization

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Sears sears home services

A sales project manager, rich sircus came to my home on march 26th, 2011 to give us a quote on new windows. First, he was 20 minutes late for a 10:00am appointment, reportedly due to traffic. It would not have been an issue except we had informed the appointment line in advance that we had another obligation at noon and need to be done by 11:30. Mr sircus did not complete his presentation until 12:00, and I had to leave at 11:45 without my husband which resulted in me being late. We advised mr. Sircus that we would take a week to decide on the estimate. He called two times during the week while we were out and left messages. We are working professionals with active school age children, so this is not unusual. On saturday april 2, 2011 we receive an unprofessional hostile message; & ldquo;this is rich calling from sears, I guess you are not answering your phone which is extremely rude. Thanks for wasting my time. Thanks for nothing. & rdquo; my husband and I are offended and the tone frightened our youngest child. It still was within the week time frame we had given rich.

Since that time I have called no less than 7 different phone numbers in an attempt to resolve this issue. On april 2nd, 2011 the appointment line referred me to [protected] where I left a message. No one called back so I called again on april 4th, 2011 and was referred to [protected] who referred me to [protected] who told me to call jim powell the district manager at [protected]. I attempted to call mr. Powell on three different days but he was consistently unavailable. I did not leave a message except with the front desk. I have concerns about a negative response from mr. Sircus. On april 14, 2011, I tried again. I called [protected] and [protected] who advised me to call [protected]. A woman there attempted to connect me to jim powell at the pompano office but she was unsuccessful as well. She transferred me to the corporate office where I left a message. I have now spent more time attempting to resolve this issue than the original appointment.

As a result of our negative experience with the sales project manager and the overall lack of responsiveness from sears, we are going with another vendor whose bid was higher but whose presentation and responsiveness was more appropriate. Additionally, while I in the past I have purchased tools, appliances and car services from sears, I will no longer patronize your store, or utilize any other services offered by sears. I will also be canceling my credit line. I have lost faith in your ability provide adequate customer services.

I no longer expect this issue to be resolved.

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Jonella Joseph
, US
Feb 13, 2016 5:23 pm EST

I wish i had done my research on Sears Home Improvement before falling victim to their Home Improvement Ponzi Scheme. I was solicited by Sears Home improvement via e-mail i thought that they were a reputable company, so i asked them to put new tiles on my floor. A consultant came into my home to give me a free estimate for my tiles. He said that the job entails building up from the sub flooring before he could put down the tiles. He count the tiles on my kitchen floor. (157, 13x13 tiles). He said it will cost close to $6000.00, takes 4 days and done within the next 3 weeks. I told the gentleman that i cannot afford the job unless i have a promotional offer on my Sears Credit Card. He checked the computer and stated that i have a 12 months interest 0 % interest and he divided the cost then ask me if i could pay about $480 monthly. I signed the contract, but no copy was given to me, nor an address or telephone number where i can call to cancel in case i need to do so. He said i will get it in the mail. A month went by and no contact from Sears, then i received a Sears Home Improvement Card in the mail, seeing that I did not applied for a new card i was concerned so i called sears. I was transferred between 6 people then this lady told me that the card was in my best interest because it have a lower interest rate i said but i have a 12 month 0% interest. she said no and i don't understand how home improvement works. That i have to pay 30% of the cost and the remainder due on completion of the job. I tule her then i cannot afford and i want to cancel my contract. A few days later i received a bill in the mail for $1765.55. I called back i was transferred between 4 people before i got another lady who told me if i do not pay the bill i will be charged late fees and interest. I send an e-mail to the corporate office and received a 800 number to call which i did and was transferred to this man Jason the project manager who said that he does not want to deal with me because i shouted at him. So i wrote to the FTC and BBB, file a dispute on the account, but sears just ignore the dispute and calls me day and night to pay the bill, i get to the point now where i am not even bothering to answer my phone because i have a prepaid phone. Then i received a call from the consultant who said i hear that you are having a bit of problem and that i must allow them to come do the job he will get sears to give me the 12 months 0 % and take away the late fees and interest I told him that i will get back to him, but I have already see where this is leading and i don't trust anyone anymore and I am not going to allow no one in my house to do the job. I was told that whether they do the job or not i still have to pay and is 30 % cancellation fees. These people come to your house lied and defraud you change contracts to suit them and hold you victim to their schemes. I guess my credit will be ruined because I have no intention of paying sears for services not rendered

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Lisa Gandolfo
Boca Raton, US
Sep 30, 2015 6:14 pm EDT

"Liz R." from Sears never responded back to the complaint above made June 29th, 2015 and now they have stalled my husband and I into a settlement offer in order to get my husband's Sears Card charge dispute to be considered "resolved"? How can a any credit card resolve a fraudulent charge? Especially since they charged before the job even started? Is this a ponzi scheme?

The definition is: A Ponzi scheme is a fraudulent investment operation where the operator, an individual or organization, pays returns to its investors from new capital paid to the operators by new investors, rather than from profit earned by the operator.

So Sears Credit Card Services get's paid by Sears Home Improvement to finance the consumer but the consumer get's defrauded but has no recourse to not pay the monthly charge any ways in order not to have their credit not ruined and the two corporations win? I think not...that is why we have laws against companies who with intent seek out to defraud the consumer. Beware Sears Credit Card and Sears Home Improvement our motto is WE WILL BURN THE HOUSE TO KILL THE MOUSE!

Lisa Gandolfo

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Lisa Gandolfo
Boca Raton, US
Jun 29, 2015 3:08 pm EDT

Hey Liz R.:

Is there any way you can get someone from upper management to call us about a fraudulent contract that was given to me and my 86 year old husband for what we thought was a foam insulation install in our attic but was instead given a roof repair contract deal instead as Sears Home Improvement does not advertise or is contracted out to do attic insulation? I never knew this company to do something like this to defraud and Senior Citizen and charge his Sears card for over $11, 000.00! For one, we decided we were not going through with this contract because you were trying to sell us R19 insulation for a much inflated price and inferior product for the standard and recommend insulation for South Florida which according to the Department of Energy and State regulations for a minimum of R 38 due to our intense heat in South Florida! No one is returning our calls or texts, the salesman who swindled us has already probably received his commission for conning us into signing this fraudulent deal! We need someone from corporate to contact us as soon as possible. If not then we have no choice but to litigate this situation. Lisa and Pete Gandolfo, Boca Raton, FL

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Westside7020
El Paso, US
May 17, 2015 8:54 pm EDT

Sears was prompt, professional, and updated me on facts of their products for over 20 years.

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PotentialCustomer2
, US
Oct 15, 2014 1:17 pm EDT

Oh geez, one of the Sears CSR talked me into letting Sears to come to my home for a free kitchen remodel. After reading these comments, I don't think I should even let them come or they will leave me hostile msg for giving them business.

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KimKe
Alexandria, US
Mar 04, 2014 6:26 pm EST

Sears is horrible and I regret ever buying anything from them. Their customer support reps are useless and my experience with one of their case managers has me furious. Not only did she fail to call me back as promised she neglected to put ANY comments in my record indicating the issue or how it would be resolved so I had to spend another 1.5 hrs on the phone going over everything again and bouncing from one department to another.

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PISSED@SEARS
Sandy Springs, US
Aug 09, 2011 2:23 am EDT

SEARS Service Rpair -WHAT A RIP OFF = ANOTHER FAILED AMERICAN COMPANY - CUSTOMER SERVICE LOSES ANOTHER LIFE LONG CUSOMER -scheduled appointment (AGAIN) on an extended warranty appliance - this time the dryer (again) the "Blue Crew" was confirmed for 1-5pm appointment. NO SHOW - NO CALL (again). Repeated calls to confirm the arrival - with each call the Sears Customer Service rep assured us the Repair rep would indeed call and was on the way. At 8pm after no calls by ANY SEARS EMPLOYEE OR CONTRACTROR the Sears Customer Advocate (the last person willing or available) LaShaonda - (the only name she would provide) refused to offer a resolution. LaShonda refused to provide a managers name or phone number or a solution. LaShonda LIED about calling the "local" dispatch and refused to provide a local contact. LaShonda REPEATEDLY told me she was the LAST person available and stated she "WOULD NOT PROVIDE NAMES OF MANAGERS, TEAM MEMBERS OR SUPERIORS"; I continued to press for a name or a manger when she simply HUNG UP.

SEARS FAILS ON VERY LEVEL OF CUSTOMER SERVICE!

NEVER WILL I SHOP A SEARS HOLDING COMPANY!

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unhappykitchencustomer
Washington, US
Sep 15, 2013 2:45 pm EDT
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You are VERY LUCKY you had that experience up front, because it saved you actually signing a contract with Sears Home Improvement. I am one of the many unfortunate and unhappy people who did sign a home improvement project, and it was an absolute nightmare throughout. The salesman turns out to have lied to me about many things - including promises to provide me as copy and DVD of my contract. Absolute lack of transparency on the contract! It took eight months from start to finish for Sears to complete my kitchen remodel - and it's a very small kitchen. I fought them all the way, and they repeatedly failed to do things when they said they would. The salesman and project manager kept passing the buck back and forth between them as to who had responsibility for this or that aspect of the job, e.g., why the shipment of materials didn't include everything it was supposed to. The workmen would come, but without the missing knobs and handles, or without something else needed, which meant that over the months, I had to take 30-40 EXTRA hours of annual leave from work, which is money down the drain for me. I finally started working my way up the Sears "food chain, " and ended up connected to a dispute person. But then at one point, they all stopped answering my phone calls and emails for weeks after claiming my job was finished, when it was FAR from finished. That's when I wrote to the Presidents of Sears and Sears Home Improvement, and filed a complaint with the Better Business Bureau. Two weeks later, they were talking to me again, and it took another four months for them to finally finish. If I could take it all back, believe me, I would never ever have signed up with Sears. I SURE WISH I HAD FOUND THIS WEBSITE BEFORE!

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1:13 am EDT
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Sears theft ofpoder coated valve caps

I brought my 2009 dodge durango into sears for a oil change and tire rotation and wheel balancing, when I returned home I checked my wheels and noticed all of the valve caps were changed the ones that used to be on the durango were steel powder coated the same color as the wheels low and behold they changed themselves to black plastic. When I called the store I was told that no way would anyone working there would do this. I went back to the mall the next day and was approached by the guy that worked on my truck he said I am accusing him of stealing I said no it was someone in this store. This is the first time in 35 or more years of going to this store I had a problem
There customer service sucks and I will no long spend any of my money or time in this store!

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1:28 pm EDT
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Sears cancelations

Had tried to review shipping and duty costs but instead of allowing me to review it confirmed my order. Within 4 minutes I had emailed requesting they cancel the order but 50 minutes later they sent me an email stating order has been processed and they do not accept cancellations. I was told the only thing I could do was not accept the order, the items would be credited however I would be stuck with the full amount of shipping. Shipping charges were $170. ... that was more than the cost of the stool. I have written several emails, called several #'s but it seems no one is interested in helping.

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wasa12345
, AE
Nov 29, 2014 11:54 am EST

Yes it is big big big Scam... Sears.com you should be ashamed!
I made a international online purchase and apparently never received it because Sears.com had shipped it to the US and not to the United Arab Emirates... UPS returned the Parcel to Sears and still no update... just a automated email.. can you believe?
Unfortunately Sears International processed the charge to my Mastercard and that bill has been paid. Sears International never refunded me my money. There is ABSOLUTELY NO WAY POSSIBLE TO TALK TO ANYONE AT SEARS INTERNATIONAL. I would like someone who can HELP contact me by phone, you know, an actual voice from a human being. Emails from Sears International are nothing more than a form letter that generates the same response over and over. It seems to be nothing more than a scam.

K
K
Kevin Bloxom
Seaford, US
Nov 21, 2013 8:53 pm EST

shc@customerservice.com
international@customerservice.sears.com

Below is all my order information. I never received any confirmation email, and apparently Sears International has canceled my order without notifying me. Unfortunately Sears International processed the charge to my American Express Card and that bill has been paid. Sears International never refunded me my money. There is ABSOLUTELY NO WAY POSSIBLE TO TALK TO ANYONE AT SEARS INTERNATIONAL. I would like someone who can HELP contact me by phone, you know, an actual voice from a human being. Emails from Sears International are nothing more than a form letter that generates the same response over and over. It seems to be nothing more than a scam.

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5:28 pm EDT
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Sears promise not met

I have had an account with sears connect for a number of years. Recently I decided I needed a smart phone and called customer support who helped with my selection and was told that there was a special on for 3 months services free and a 50.00 gift certificate with sears if I selected a 3 year plan. My first bill came in as expected with the service free but when my second bill came in it was not discounted and I have yet to receive my gift card. I would say that my contract has not been met and unless I receive the articles mentioned I would be allowed to cancel without penalty.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Sears contacts

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