Sears reviews and complaints 1
View all 2938 complaintsSears - wrongfully accused of stealing
I go into sears tonight with my fiance and my 2 year old son to get a tool set (199.99) and some toys for my sons birthday this coming weekend. I was at the check out island/counter having the associate look up an item number when loss prevention employee Tim approaches me with 2 security guard's and says "get the ### out of my store" I just look at him dumb founded. He then proceeds to say "Im not playing with you get the ### out of my store" I reply "what" He continues to curs at me telling me I stole from the store "last time" I was their. I tried to explain to him that Iv NEVER been their before as I JUST moved here from Florida. Iv never even been to that mall before and even tried to show him my Fl driver license. At this time he told me "get your son and your wife and get the ### out of my store" We all was escorted out and the whole time he was saying I stole yadda yadda and I told him he needs to recheck his camera because he has me mixed up with someone else. I proceeded to leave with him and both security guards in tow. I turned at one point and asked what his name is and he said "dont worry about it just get the ### out of my store"
I have contacted corporate and advised them of the situation and will be doing a follow up in a legal manner. I took video of him to verify who he is.
I finally found out his name is Tim through corporate. Don't shop here this individual is very unprofessional.
My visit went really well. Spent almost 300 on the tools I initially went to purchase and 90 and change on clothes for my 2 year old. They also gave me a 100 gift card which I used towards the clothes. It was nice knowing they have taken care of the situation, but it still felt awkward being their in general. The guy at the counter by tools was the same young guy that was their when the incident occurred. It just felt odd but the experience was the same as usual when I go to Sears. Nice and kind people (with the one exception) My son ever flirted with one of the girls that worked their and she played back with him.
Well I have to say thank you to the district manager Wayne as well as the CEO and all the others that have helped me. Mostly Wayne. My issue has been resolved in a manner I feel was very satisfactory. I will be visiting Sears tonight and not have to worry about "Tim" being their to bother me. Ever. I'm happy with the out come. Thank you.
Well I did get a call back from a lady at corporate executive office. She said she will over see the whole situation and make sure it gets corrected and she gave me a number and extension to reach her directly. She asked me to give her 24-48 business hours to call me back.
Now I have managed to get the phone number and extension for CEO Louis D'Ambrosio's . I left him a message and lets see if he helps.
Ok well I just spoke to corporate less than 5 minutes ago and they informed me that security is their to watch over their store and they are backing up security and their is nothing more that they (corporate) can do for me. Before I called corporate this evening I called the store first because that's what corporate advised me to do yesterday and the person they want me to talk to is in fact out for atleast a week due to a death in the family. That's why I followed up with corporate.
In other words they are done trying. I WILL be following with lawyers and with news papers since I happen to know someone through work that owns a local paper.
I am still in need of a decent lawyer. I have called a few today while I had time on my lunch break but its hard working 6 days a weeek.
I need to find a good lawyer to file suite.
I will. Trust me this is ridiculous.
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Yay! Thank you for the update! It's very appreciated.
WOW! I dont know what else to say then that!