Sears review: rude managers

The manager named Pat Cruz from pick-up and returns department was very rude! We were tryin to return a RCA tv that didn't have good picture and she wasnt helping at all...don't they say customers are always first well let me tell you she gave us attitude and rolling her eyes and at times even raising her voice at us. At some point we told her that we wanted to talk to someone higher than her because we didn't want to deal with her anymore and she answered with alot of attitude that there was no one higher, that she was the higher person there could be. After like 40 minutes of arguing with her we returned the tv and to top it off we were charged with a 15% restocking fee and when we were leaving she still had the nerve to tell us all sarcastic to have a nice day.