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CB Department Stores Sears Complaints #2262-2281
Sears

Sears review: craftman lawn mower

F
Author of the review
8:46 am UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

We bought a new Craftman push mower. The first time we used it, it would not run. My husband coaxed it
to mow about 1/2 of our small yard and it died. We took it back to the local sears store where it was purchased. They would not replace it. They said we had to send it to the repair center in Hixson TN.
The repair center called about 1 week later. They said it would cost about $70, for a tune up.
Wal-mart would have just give a new mower. We have filed a complaint with both the Distric
Manager, Jim Gentry, and have Written The Hoffman Est Ill address. So far we haven't had
any satisfaction.

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