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Sears Brands / kenmore refrigerator

United States

Refrigerator stopped cooling on friday.. Called and they said they could get someone out on monday to check it out. Lost everything in the refrigerator and freezer. Monday tech came out and said compressor is shot and needs replacing, called it in and they told him to order and schedule for replacement. So he tells me that it will take about a week to week and half to get the part and schedule to install it. This is unacceptable.. I have 4 kids and we have no refrigerator for 2 weeks and sears thinks this is acceptable. Tried calling and explaining this to the person on the phone but they said they was not gonna do anything about it. I can see going without a dishwasher or washer and dryer.. But a refrigerator is an essential to everyday life.. How would the person in cgarge of making this decision like to live without a refrigerator for 2 weeks.. This is so wrong and unacceptable.. They need to get me a new refrigerator now! This one only made it 2 years.. No winder sesrs is going bankrupt if this is how you treat your customers

Mar 5, 2019

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