Sears Brandssears warranty

J Aug 03, 2018

We bought a Kenmore stove from Sears. It is under warrenty when it broke a month ago. It took 1 week for a technician to arrive, 2 weeks for the part to come in, 1 week for him to return to realize that he purchased the wrong piece, the piece I needed has been on backorderfor 3 weeks. I have called customer service repeatedly all all they will do is connect me to the company that sent the technician and all they tell me is " can't fix it without the part" . Meanwhile, I have been without a stove for over a month and still waiting on some mysterious part that apparently will ever get out of back order.

Sears Brands

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