Sears review: bad service ( 43 comments)

I bought a washer and a dryer through sears. We picked them up our selves because last time we had trouble with the delivery people and no comunication. July 19 we picked them up. There was no stacker with it so we could not stack and level them. Therefore I went to sears and they said aug 3 the stacker would arrive I asked if they would cover the cost of the stacker as it was there mistake and they said no. I wanted it the same day as I recieved the washer so I could use it. I spent enough money I felt that something should be done about this so I called Trish the appliance manegar left a message there was no call back. I called again to talk to her got ahold of her and asked if she could do anything to get the stacker here sooner for me as it was there mistake and I wanted to sell my old set and was exited to use my new set. She said that she would look into it more for me and call me back and she never called me. Okay people never help you now days or even call u back whatever I left it alone. I found a person that was willing to buy my washer and dryer for $150 dollars now because they had to wait so long I did not get the old set out of the house or the money. So I call sears aug 3 after I got off of work and asked them why I had not recieved a call that I could come get my stacker for the washer and dryer. The lady said she did not know why it was recieved and in the loading area but they were all gone at 6. I wanted to go pick it up and I could not. I feel that something should be done if you want to keep customers and I feel I recieved bad customer service.

I purchased a fridge and a stove with its Gas Range Connector. I also agreed to pay 21.59 $ for hooking the stove up to gas pipe. On the night before the delivery day, I got a call from SEARS specifying a morning time for delivery, from 9:30 - 11:30, which was not suitable for me. I tried for minutes to speak with customer representative, which was in vanish! Instead of trying to work on finding another suitable date/time of delivery, I was transferred to INDIAN call-center where I suffered from the the representative accent and low voice. She was not able to help me and when I asked to speak to someone else for help, she left me waiting and waiting on line...This was absurd, childish act exhibiting non-professionalism. Next day, they delivered my stuff, where I was NOT present physically - but my contractor working on house fixation was. They didn't call me to let me know stuff had been delivered. They did NOT hook up the stove to the gas pipe...When I contacted SEARS-card company to ask for refund for that 21.59 $ they charged me for the service they didn't do, they did the same childish acts, putting me on hold on line, waiting and waiting ...
I totally do NOT recommend purchasing your home appliances through SEARS...

I am writing this complaint to see if going through this route can help me, as I am not receiving any help from the Sears.

I placed an online order as a gift on 8/12/07 which never made it to my sister's place.

I made more than 10 calls to sears, not including many made later by my sister and also e-mailed sears to obtain info with no resolution.

I initially did not cancel the order as it was meant to be a surprise gift for my sister, But when I realized that I was not getting anywhere with the order, after asking sister to also follow up which did not help, I asked for a refund, I was refunded only 10% of the initial purchase price, once again despite a number of phone calls I have not received my full refund.

When I call the customer service there is no one who takes responsibility or takes steps to rectify the problems, every time after talking to the initial representative explaining your story for nth time you wait for a long time to be connected to a supervisor (if you are lucky or the phone disconnects) only to be given false promises of the matter being dealt within 24 hours.

I have spent more than 7 hours on the phone and e-mail to get this matter closed but with no luck.

I do not know where to turn to, as I see nobody at sears.com or at their national customer relations wanting to solve my problem, which in my opinion should take them no more than a minute.

I am truly appalled at sears.coms's unreliable service, complete disregard for the customer and no accountability or responsibility on their part.