SBI Credit Cardvery harsh and unhelpful customer service!

G
This review was posted by
a verified customer
Verified customer

The customer service has been very harsh and has not been helpful. They are rude and often end up giving wrong information to the clients. For eg. I dropped a cheque in one of their ATM in Bangalore and the amount was not deducted from the statement. When I checked with the customer service they told me that they don't pick up the cheques from the ATM. Immediately I issued a fresh cheque and made the payment but my previous cheque which the bank promised me that wont be picked up was also used. And when I call the bank they say that they cant help it. There were several other incidents like this.

Responses

  • Ha
    Havaldar Ranjan Kumar Singh Apr 27, 2016

    Account number: [protected].
    Customer name: Havaldar Ranjan Kumar Singh.
    Address: 11corps provost unit c/o 56APO.
    In my account there is approximately 1lakh 28thousand amount but this amount is not going into MOD balance.except Rs 10thousand the left amount should go in automatic MOD balance. For this i have give so many applications to the bank manager but they haven't take any action regarding.

    0 Votes
  • As
    asime Mar 31, 2016
    This comment was posted by
    a verified customer
    Verified customer

    sir
    i submitted sb card application before 4 months
    i did not get card and application number
    when i contacted sb card office in ernamkulam and thier agent m/s shilpa .they replied me the card is under processing.
    the processing is not completed upto now.

    my registerd number is [protected]

    pan card number is ABQPE4885J

    0 Votes
  • Re
    Reviewer99624 Jan 04, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have got an sms from VM-SBICRD as the card is blocked for security purpose when they have tried for transaction of Rs 1426. Mentioned to activate by calling city code+[protected]. I have tried, telling to recheck the no;what I have to do next? SANDHYAMOL PS [email protected]

    0 Votes
  • Ki
    KISHORE KR. NATH Sep 26, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I HAD SUBMITTED A CHEAQUE IN THE SBI DROP BOX SEVEN DAYS AGO ON MISSION CHARALI BRANCH, BRANCH CODE:5783.. DEPOSITING ACCOUNT NO-[protected] which is not yet has been cleared.. SO I REQUESTED TO LOOK AFTER IT.

    0 Votes
  • Bs
    bss subrahmanyam Sep 26, 2013

    When I am booking railway tickets I couldnot get booked

    0 Votes
  • Ab
    abikh Sep 04, 2013

    sir...my sbi ez pay card not working now. I want to solve tihs issue immediately...please help me...
    card number : [protected]
    palce: kasaragod, kerala

    0 Votes
  • Hr
    hrslakshmi Aug 16, 2013

    Hi,
    I, Seelaskhmi, having a "SBI EZ-PAY CARD" during my MBA studies, unfortunatly i forgot my ATM pin, I don't have idea to reset my ATM pin. please help in this issue.

    ----Sreelaskhmi

    0 Votes
  • Ar
    arunkumar darga Apr 25, 2013
    This comment was posted by
    a verified customer
    Verified customer

    [email protected]


    11:45 PM (13 minutes ago)


    to Customer, CEO


    How many days you people take to reply my mail. Past 2 days am keeping mails to you no response yet, I need mail confirmation form your end for reversal of fixed deposit.

    Please provide me the process to revert my fixed deposit amount 20 k if you don't provide the complete resolution I'll past it in socials networking sites and publish to everyone how kind of service u people giving to client.


    Regards,
    Arunkumar Darga.
    Sent from BlackBerry® on Airtel

    -----Original Message-----
    From: [email protected]
    Date: Thu, 25 Apr 2013 09:03:58
    To: Customer Service Head (SBICard)<[email protected]>; <[email protected]>
    Reply-To: [email protected]
    Cc: Arunkumar Darga<[email protected]>
    Subject: Re: 'CaseID=[protected]'

    Hello,

    Am not interested to take credit card with your, Now please tel me how to taken back my 20 fixed deposit because of cc I have deposited this amount.


    Regards,
    Arunkumar Darga
    [protected].
    Sent from BlackBerry® on Airtel

    -----Original Message-----
    From: [email protected]
    Date: Wed, 24 Apr 2013 09:59:43
    To: Customer Service Head (SBICard)<[email protected]>; <[email protected]>
    Reply-To: [email protected]
    Cc: Arunkumar Darga<[email protected]>
    Subject: Re: 'CaseID=[protected]'

    Hello,

    Its already month happen I have applied the card but no status yet.

    application no;- [protected]

    Regards,
    Arunkumar Darga.
    Sent from BlackBerry® on Airtel

    -----Original Message-----
    From: [email protected]
    Date: Mon, 15 Apr 2013 10:19:44
    To: Customer Service Head (SBICard)<[email protected]>; <[email protected]>
    Reply-To: [email protected]
    Cc: Arunkumar Darga<[email protected]>
    Subject: Re: 'CaseID=[protected]'

    Hello,

    I got a call from ceo desk and saying my card as been declain due to my financial status but the executive don't know what all document I have submitted later i confirm that I have fixed deposited 20, 000 rs for sbi cc
    Pan card, address proof (passport)
    Two passport size photo's.

    As executive confirmed tat of 5 days and same I'll receive sms confirmation but I have not received any sms confirmation nor address verification yet.

    So please process my card asps or refund my fixed deposit back so that I can go for any other bank because of sbi cc I deposited that amount.

    I never expected this kind bad services from you, before applying card executive said complete process will be done withing 10days now no proper resolution till date.


    Regards,
    Arunkumar Darga
    [protected].


    Sent from BlackBerry® on Airtel

    -----Original Message-----
    From: [email protected]
    Date: Thu, 11 Apr 2013 12:53:46
    To: Customer Service Head (SBICard)<[email protected]>; <[email protected]>
    Reply-To: [email protected]
    Cc: Arunkumar Darga<[email protected]>
    Subject: Re: 'CaseID=[protected]'

    Hello,

    As you said in trail mail that I'll receive call from below concern people but no one called me yet, So please check and provide me the status of my application .


    Regards,
    Arunkumar Darga.
    ------Original Message------
    From: Customer Service Head (SBICard)
    To: [email protected]
    Subject: RE:'CaseID=[protected]'
    Sent: Apr 9, 2013 5:16 PM

    Thank you for writing to me.

    Srinivas or Amit will connect within two days to resolve your concern.

    Warm Regards
    Customer Service Head
    SBI Card

    -----Original Message-----
    From: [email protected] [[email protected]]
    Sent: Tuesday, Apr 9 2013 1:30PM
    To: [email protected] [[email protected]]
    Cc: Arunkumar Darga [[email protected]]
    Subject:

    Hello,

    This is to inform you that I have applied gold and more credit card on 22-feb-2013 with fixed deposited of 20, 000 rs in sbi khairatabad branch to mr.praveen contact no :-[protected] after many follow up with praveen now he is saying that I felt the job and provide me mr. Vivek contact :- [protected] to know the status of my application no;- [protected] but both person are not answering my call so please take it prior er bases and provide me the status of my application .

    As praveen said verification will be done within 3 days but till now no one came to my address and it happens 18days till now no status and no answer for your employee .

    I never expert this kind of service from sbi . I have ppf and savings a/c in khairatabad sbi branch but I'll receive good service but for credit card I have not received proper response .

    Please look into this matter and do the needful.

    You can reach me on below contact number.

    Regards,
    Arunkumar Darga
    [protected].
    Sent from BlackBerry® on Airtel


    Sent from BlackBerry® on Airtel

    0 Votes
  • Dr
    DR P D SHARMA Nov 26, 2012

    SBI CREDIT CARD SERVICE IS VERY NOTORIOUS AND CRIMINAL TYPE SERVICE.EVEN AFTER DEPOSITION OF SETTLEMENT AMOUNT IN NOV.2004, THEY ARE NOT ISSUING ME THE NO DUES CERTIFICATE. DR.PD.SHARMA CARD NO.4317 [protected] 4117

    0 Votes
  • Pr
    Prasad.Duvva Aug 30, 2012
    This comment was posted by
    a verified customer
    Verified customer

    SBI & Spice jet Co-branded Credit Card- GOOF UP by service provider resulting in DECLINE to accept the card by the PROSPECT- FEEDBACK…..
    Sometime back I received a call from someone. The caller announced that I am lucky to have been picked up for Credit Card on the basis of my spending. This is unbelievable as I don’t have SBI card, neither my travel by spice jet is substantial. At my instance the caller identified himself as Kiron calling from Bangalore. He briefed me on the vouchers that I will be entitled to get if I get the card.He followed up the call few more times as I was busy whenever he called me. Finally y'day 29th Aug I decided to take card to possess a fourth card. This morning he called me up once again to check what time he should send the person to my office. The conversation picked up and was first time getting into details of the credit card. I will HIGH LIGHT the issue consequent upon which I have declined to accept the card after taking a decision to take the card.
    1, He said ref of Amex card is not acceptable to SBI. I asked him why? Amex card is not in India. Who said this? I asked.No answer.
    2.Rs 480/- will be charged on my first bill. I asked him why? No proper answer. He said the first year rent. Till this stage I was given to understand in various phone calls received that they are no charges involved as the offer is by Invitation.
    3. He asked me do you have electricity bill. I asked what is the purpose? Then he said address proof. I told him that he should have asked that he requires a document for address proof. Reply from Sorry Sir. I asked him can you accept my DL as address proof. He said yes.
    4. Who would come to pick up my documents and does he have a proper identification? Someone from MOFAI. I said how MOFAI is involved. He said, I am calling from SBI Bangalore. I asked are on SBI Rolls? NO. Then what is your Identity? He said I from CERCO BPO. SBI outsourced the work from a BPO.
    Ultimately the caller was not able install Trust and confidence in me to hand over my credentials, although a Xerox copy to any person deputed for this purpose. What are your initials Kiron I asked? He said why do you need it? I said without knowing the person and identify I cannot handover xerox copy of my credentials. I also told, "I am not bothered if I don’t get the card. If you fail to build up confidence in me you will not get my application. Please do not send any one to collect the documents. I am declining to accept the Invitation."
    What is your designation? I asked him. Team Leader. I told him, my dear friend you are setting a bad example to your team on CUSTOMER ENGAGEMENT.
    I asked him who is the person responsible in SBI. He Said, we report to Vikram in Delhi. He is VP.
    This is a classic case study on reasons why a prospect declines the invitation after he has decided and about to sign the document.
    NO ONE WOULD LIKE TO ENTERTAIN A PERSON AND HAND OVER XEROX COPY OF THE BONAFIED DOCUMENTS WITH OUT FULLY CONVINCING ABOUT THE BONAFIDES OF THE PERSON.
    Prasad.Duvva
    E-mail [email protected]

    0 Votes
  • Ch
    chinnodu peddapati Jan 18, 2012
    This comment was posted by
    a verified customer
    Verified customer

    lost my EZ PAY CARD
    NAME IS CHINNODU PEDDAPATI, STUDYING in 4th year BTECH in potti sriramulu college of engg & technology, vijayawada, MY CARD NUMBER IS [protected], EZ PAY CARD REFRRENCE NUMBER IS [protected], my apllication no [protected], user id [protected], I LOST MY CARD PLEASE HELP ME, PLEASE ISSUE THE NEW DUPLICATE ONE .

    ADDRESS FOR CORRESPONANCE:
    my email:[email protected] PH NO:[protected]

    chinnodu peddapati,
    s/O p. babu rao,
    tadigadapa VILLAGE & poranki POST,
    penamaluru MANDAL,
    krishna DIST.
    ANDHRA PRADESH.

    0 Votes
  • Ch
    chinnodu peddapati Jan 18, 2012
    This comment was posted by
    a verified customer
    Verified customer

    View all SBI EZ PAY CARD complaints
    SBI EZ PAY CARD, kottapeta, vijayawada, krishna(dt) Andhra Pradesh
    Location: vijayawada, krishna(dt), Andhra Pradesh, India

    chinnodu peddapati on 18-01-2012

    lost my EZ PAY CARD
    NAME IS CHINNODU PEDDAPATI, STUDYING in 4th year BTECH in potti sriramulu college of engg & technology, vijayawada, MY CARD NUMBER IS [protected], EZ PAY CARD REFRRENCE NUMBER IS [protected], my apllication no [protected], user id [protected], I LOST MY CARD PLEASE HELP ME, PLEASE ISSUE THE NEW DUPLICATE ONE .

    ADDRESS FOR CORRESPONANCE:
    my email:[email protected] PH NO:[protected]

    chinnodu peddapati,
    s/O p. babu rao,
    tadigadapa VILLAGE & poranki POST,
    penamaluru MANDAL,
    krishna DIST.
    ANDHRA PRADESH.

    0 Votes
  • As
    ashok009 Dec 17, 2011

    hi sir i have got the sbi ez-pay atm card card 2 months ago... recently my scholarship amount 3, 400 has been processed to my account..my account is showing the amount of 0 instead of 3400 rupees and showing as invalid card... please activate my account soon sir..
    Ashok
    [protected]
    valid thru: 07/21

    0 Votes
  • Ad
    aditya sai Jul 03, 2011

    my credit card has been locked how to unlock it call me at [protected]

    0 Votes
  • Pu
    pushparaj.s.shetty Jun 02, 2011

    i have been cheated by sbi cards dept promising to take action within week but 2 months passed there is no response from them, i was forced to take loan of 78000/ intype of phoning daily 2 to 3 times a day, after taking loan iwas forced to close bcoz, once i paid 50/rupee less then thier recovery dept would harress me daily phoning 2, 3, times aday.I closed d loan a/c paying all preclosure charges as told me by customer care officials within due date.I was shocked to see next months statment 1800/ amt extra they have charged for loan amt penalty+ interest of loan amt, i have asked for a report of statment but till now they have not send me any statment it is back on feb month, i called on helpline several times but no response only promising we look into d matter, i have mailed 2, 3 times promising to get in touch in 48hrs but no response, now ihave paid all d dues fearing for interest charges and told to close the a/c, iwant u help me get my 1800/ back.

    0 Votes
  • Ja
    jajala.ram Mar 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    just complain in indian consumer court..u should have relevant docs for proof...

    0 Votes
  • Mu
    Murli001100 Nov 12, 2010

    I once applied for an SBI Card due to sympathy i felt on a poor boy who cried in front of me saying his job depends on the number of sale. After this i never had any contact from SBI Credit Card Team. One fine morning after 6 months i got a call on my mobile saying i had a total of 3500 rs pending for payment which is for the interest on card. I said i dont have a card like that. Finally a senior person from the department said that he will avail me a new card but only after paying the sum of 3.5k which i am supposed to clear before requesting a new card. Expecting him to help me on this and thinking that SBI credit card is most useful in booking Indian Railway tickets and many other places, i payed the sum. I never got the card, and then on i started getting a statement which i could never open also as it has the password which is the card number and the card i have not received, so the tragedy. I wrote almost 17 emails to people in their department at different levels, and many promised me that this card will be cancelled as the card, though it shows pending payments, it doesnt show any amound withdrawn through swiping. I am fed up of this nasty money making business by SBI Credit Card team, as i am still getting statements, password protected and myself writing emails to them asking for help on something which i have never availed or seen. They turn to be blind and deaf to all my requests till date. My country, though i am proud about, has a very bad governance and system in place which allows such leaches to grow with might and poor and helpless gets drowned in their swamp where these organizations and money lenders keep drinking the blood without any botheration. Hope someone listens to this in my country.

    0 Votes
  • Ma
    manisha p shah Oct 03, 2010
    This comment was posted by
    a verified customer
    Verified customer

    sir pl.stop my transaction with cambay family holidays done by us yesterday night my c.c.no.is [protected] payment of rs 60, 000/-

    0 Votes
  • Ra
    Raja rao- cuttack Sep 07, 2010

    I Mr. A. Raja Rao Sbi card holder last several years. My card No. [protected], Location
    Cuttack, Orissa. Dated : 10/05/2010 I settlement my account for Rs. 16110/- (Rupees Sixteen Thousand One Hundred Ten Only). The aforesaid offer is subject to realization of payment in 4 equal installments as agreed by me in following.

    Schedule Mode Date Receipt Amount
    Before 10th may ' 10 Cash 10/05/2010 [protected] 1250/-
    Before 10th may ' 10 Cash 09/06/2010 [protected] 1200/-
    Before 10th may ' 10 Cheque 08/07/2010 [protected] 13660/-
    Before 10th may ' 10 Cash 10/05/2010

    Therefore i settlement all the amount only 3 installment but after giving payment befor two months still Sbi card not isue my N.O.C. so far when in other bank i apply for a home loan the civil report show me as a defulter of Rs.13660/- for creadit card.
    Now please help me to clear my civil report and isue my N.O.C. and without any fult due to sbi card negligence my home loan was cancelled and i face several problems for it.

    Thankfull coustomer
    A. Raja Rao
    Add. : C/o A.Rao
    At- Shakti nagar, plot No.- 88
    P.O- Arundoy market
    Cuttack, 753012
    Orissa
    Mob. No. [protected]

    0 Votes
  • Ku
    kulwant shimla Aug 09, 2010

    My name is Kulwant Singh
    My SBI card number is [protected]

    I was offered a Loan of Rs. 20, 000 by SBI Card which I accepted.
    I withdrew Cash amounting to Rs 5, 000 from the ATM.
    I purchased a Web site from GoDaddy.com for Rs. 500 approx() usind SBI Card.

    I have Repayed every paisa of the Principal & Interest & Taxes on the amounts stated Above.

    I repayed the Last instalment amounting to Rs 1100. After which I received a statement showing an amount of Rs. 480 plus outstanding in my account. This included outstanding balance of Rs 80(approx) and a Penalty of Rs 350 for late payment. And the Statement showed my account as BLOCKED.

    I called the customer care and protested the penalty of Rs 350 on an outstanding balance of just Rs. 80 and expressed my desire to close my account with immediate effect.

    The customer care executive very politely told me that the Penalty can be waived off but I will have to deposit the Balance Outstanding + Govt Taxes and as far as closing of the account is concerned, your account is already closed and you can dispose off the Credit Card by cutting in diogonally into 4 pieces.

    I followed his advice and deposited Rs 150 in the SBI account( for good riddance).

    Since then SBI card is charging me Rs. 350 each month as late payment penalty.
    They are now demanding Rs 5000 plus as outstanding balance in my account.

    During the period once I was offered a Settlement for Rs 740. I accepted the offer but no one showed up to collect the amount. Later I was told that the offer was a mistake and we do not settle for anything less that Rs. 1000.

    Now I am receiving around 10 MISSED CALLS EACH DAY from SBI Card.

    I am receiving THREATENING MESSAGES stating that SBI card will start Calling my friends and relatives for the recovery of the dues.

    I am willing to pay every paisa of Principal, Interest or Govt taxes outstanding in my account. As far as penalty is concerned.. I am readly to face any legal action and I shall pay penalty only if determined payable by a “Court ”

    Why does’nt SBI card take me to court if it thinks the amount they claim from me is justified?

    0 Votes
  • Si
    siri.j Mar 23, 2010

    I have lost my SBI scholarship ez-pay card.What should i do for getting it back.

    0 Votes
  • Sir,
    I have never applied for an SBI card. During 2004 I had availed a housing loan from SBT, Sasthamangalam Branch, Thiruvananthapuram, Kerala.After that I received two SBI Card one in my name and the other in my wife's name.Both the cards were not used by us. In fact we had not activated the cards. The validity of the card was over by 04/2005. To my surprise for the past one year I have been receiving SMS message every month informing that statement has been despatched and the balance amount is due for payment.But no such statement has been received by me so far.
    It has to be noted that I had not applied for SBI Card. In fact I have not used any credit cards. I have filed a number of complaints through consumer forum but in vain. I am receiving the message every month even now. There has been no response from the authorities so far.I once request to give necessary direction to the concerned authorities to deactivate sending SMS to my mobile and inform me the position. My mobile no is [protected].
    Thank you
    N.Parameswara Kumar

    0 Votes
  • Oh God ! what a horrible experience with SBI Nagothane, Maharashtra !

    It has been more than 1 month and I still don't know when my passbook will be issued.Evertime I asked them about the status they had a pathetic excuse that their printer is not working ! and No one knows in this branch when in this century that printer will be repaired ! Even their branch Manager !! They even dont know how to speak to their customers .. idiots! Shame!
    Their so called help line no is [protected]

    What an irresponsible behaviour from a State bank of India, Nagothane !
    I needed the passbook on an urgent basis as an address proof for passport

    I am working for Reliance Industries Ltd, Nagothane and unfortunately they had a tie -up with us for salary processing and other financial aspects.

    posted on :16:[protected]


    Complete Idioits!

    0 Votes
  • I am Rajni Sharma, a handicapped government employeed lady. I was having credit card and made its last payment vide cheque No.955687 cleared on dated 8.10.2005 whcih was transferred in SBI Account #[protected] for Rs.20000/-. On the same day we also requested for its cancellation and as per advice we broken it into six pieces and put it their box
    It is pertinent to mention here that thereafter we never applied for issuance of another credit card and in the month of June 2006 we received a letter to furnish identity proof to get another CREDIT CARD OF SBI. It is worthwhile to mention here that since we have not applied for issuance of SBI CREDIT CARD we did not furnish any ID proof.
    Btu later on we received telephonic messages that a payment of Rs.66000/-, Rs.1600/- is due but when we replied that we have not applied nor received any caredit card, they informed that no payment is due. But, we again received messages that a payment of Rs.864/- (through ms rina) Rs.6800/- today. Today he again informed that after OTS an amount of Rs.3500/- is due.
    We shall be grateful if your good self could kindly produce the application made by me for SBI credit card, date of receipt of SBI credit card by me.
    it is worthwhile to mention here that I have so far not received any statement since 2005- the date of cancellation of my SBI credit card.
    I hope a thorough investigation would be got carried out and outcome would be informed to us after due punishment to the concerned officers/ officials at the earliest.
    Looking forward for a sympathetic and a favorable consideration please
    With regards,
    RAJNI SHARMA
    HOUSE NO.79 JARNAIL ENCLAVE
    ZIRAKPUR, DERA BASSI, DISTT. SAS NAGAR.
    [protected], [protected].

    0 Votes
  • Vi
    Vishal Tandon Oct 28, 2009

    Dear Sir,

    I vishal Tandon from Navi Mumbai having SBI card carrying a bad experience for 2 years. I have lost my credit Card in the month of Dec 08. After that i have put an complaint for lost of my card and to issue the card . but as on date neither the SBI Card is issued to me.

    Beside this i have cleared my dues last month . After speaking to the Customer Care Several times nobody has sent the final statement. and we have already cleared the dues.

    Now from customer care Delhi Anjana Shera is promising us to make the payment of 400 Rs which was a late fees. and we will issue the letter afterwards once we recieve the amount.

    I still not believe how a government bank can do this. This was not the first attempt. After making the payment in time and it was ur fault that you have not send the final letter of clearing the payments.

    Now repeatedly called to the customer care DELHI which are giving unreleavent answer.

    Further issue my wife will take it seriously and will also take the help of media by fraud selling of credit card and poor Service . after making payment on time.

    Regards,
    Vishal Tandon
    [email protected]

    0 Votes
  • Ke
    ket2 Sep 25, 2009

    ya customer care service of SBI is very very poor & many of them r very rude & oversmart

    0 Votes
  • Su
    SUNITA ASHOK KHORANA Jul 19, 2009

    Myself Sunita ashok khorana (sbi staff) credit card holder no [protected]. has not received any statement on my e-mail addr.which was noted on ur helpline desk during june '09.please look into the matter & send my statement on my e-mail addr as follows( [email protected]) please register my mobile no -[protected] to send mobile alerts in future.awaiting statement on my e-mail.with regards,
    SUNITA KHORANA(STAFF-SBI)
    PUNE HINJEWADI BR-10203/19.07.09

    0 Votes
  • Um
    umesh ahuja Jun 10, 2009
    This comment was posted by
    a verified customer
    Verified customer

    i had received an e statement of my card which is charging me renewal fees of the primary as well adoned card. But when the card was issued i was told that the card is issued to me life time free.So kindly do the corrections

    umesh ahuja

    0 Votes
  • Sa
    sarvesh gupta Apr 11, 2009

    Dear
    This is to inform u that i have sbi Cr card, [protected] i have alrady paid my stalment amount of Rs7000 by my hdfc bank cheque No is [protected] cheque issue date is 17/07/08 & clearing date is 22/07/08 after stalment i tride it many times that what happened with me but no body want to listion your collection gays only harashing me from delhi team

    in stalment letter card no is wrong [protected] this falt is from your side When i paid Chaque to u that time i didnt have my sbi card so i saw only my name & address and i gave the chaque to collector surjeet kumar ( singh enterprises collection agency kanpur) now your team ph no [protected] says u have to pay again in your card and they are harasing & abuseing me now pls help me what should i do i have prof of all these things
    if u can pls do the need full pls trasfer my money in my card account otherwise i have to go for court
    pls help me what should i do

    0 Votes
  • Ma
    Mahendra satam Apr 08, 2009

    I have SBI Card but I dont want becaurs it defective.
    I want to return it. How?
    Mahendra Satam

    0 Votes
  • Ka
    Karthikeyan Jan 21, 2009

    I am having the SBI Credit card with card number "[protected]" for past 1.5 years, which I was informed as Life time free card. Two more persons from my company got the cards for the same plan and they didn't get any annual maintenance fees. From the beginning itself I didn't use my card and I didn't make any transactions. As per your agents calls I accepted to avail the 9000 RS as DD, unfortunately I didnt received in my hand and I informed the same to the customer care immediately. They also confirmed me they will cancel the DD and will revert back the amount. After 3 month I got the bills from your end that I have to pay certain money. When asked abt this to your customer care and filed one complaint about this and asked them to close my account. They said they will clear the amount and will close the account once the all the amount is reversed. But they didn't did. Now I came to know that my card is blocked and my account is still active. I got a advocate notice from SBI credit card to pay the due amount of RS 3900 to close the account. How horrible is this to pay without using my card. Today I went to the SBI Credit section at J C Home, Parrys chennai, and met Shivani, She told that I have to pay the amount soon and forced me to settle this soon or else I have to face legal action against on me. She also told that this amount is due to the Annual Maintenance fees. How it will come that when I have the free life time card. So I asked her to provide the detailed information that showing for annual maintenance cost, She told that she cant give and asked me to face this legally. I am so upset to hear this. I confirmed something from the customer care and the agent helped me to get the card is this is the life time free card. Also customer care representative told me that I have to pay 285 RS as the DD fee and due to this fee only I have to pay 3800 RS as delay fees. How can I pay this when I didn't get the DD in my hand and also after file the complaint abt this. Really I am so upset of the way of approaching the customer and threaten us in such a way. Even we also can go for the Legal action When I don't have any transactions. But I like to solve this in a smooth way. Kindly help me on this and please revert back all the amounts that seeking from my end and cancel my card as soon as possible and let me to be peaceful.

    0 Votes
  • Ra
    Rajendra Kumar Jan 11, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Dear Team,
    As per the telecommunication there was a card which was issued in the month of Dec/2007. But I have not recived any card from the concern department. On the same there was acall from SBI for an insurance policy & I was aggreed on behalf of that ok I will adopt this policy once I will recived the card but till the date I have not recive the card & the policy documents. Now why am getting the calls from your deapartment for the outstanding amount. Am liable to pay the amount only if I have the card with me.
    Regarding the same I have sent a mail to headcard that I do not have any card on 1/Jan/2008.
    Please assist.

    0 Votes
  • Ra
    Raju Jan 09, 2009

    i have applied for SBI platinum Card on online. i got good reponce from SBI.

    0 Votes
  • Sm
    S. Mohammed Ashfaque Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear sir/madam,

    Right now i have no complaints. All i need is your attention towards my request.

    The request is to extend the duration to return my dues for more time with out any further interests or penalties. Since i myself have burdened a great debt in and around my locality.

    You offered me an amount around to credit limit to me and granted me with an option to pay it back in instalments. Since suddenly due to a major fraud that took place at vellore, i along with my brothers became one amongs the victim. And since this all happened with little knowledge to my parents, they too are furious on us.

    Any how we are striving our best to tackle this situation and come out clean.

    Hence kindly relieve me giving me more time to repay and lessening the figure of the instalment.

    Please oblige.

    A

    0 Votes
  • Ra
    Rajaram Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want to settle my SBI credit card, because of the nasty harassment and literal cheating. I went many times to GE-SBI Chennai office, they are so irresponsible and are prompt in collecting money and charging overhead rates.
    I hope they are doing some " highfy " prostitution inside. thats why they are not allowing us to come inside.rascals.. they are aftral surviving on our money. they are doing all nonsense. I will file a case in consumer court... My sincere advice is please submit ur SBI card as early as possible.

    They are using our money for their enjoyment...

    pls don't be cheated by those bostards...ok

    0 Votes
  • Ag
    A.gopalakrishnan Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Card No.[protected] bill date 18th Sep 2008 i was charged a fine of Rs.350/- for delay payment, but i put my cheque on due date, due to Govt. and festival holidays, it was credited only on 10th of Oct'08. Further, bill date 18th Nov'08, you have charged a fine of Rs.114 again. I have used your card for the last 5 years and no payment was overdue and was settled in time. Hence, I request you to waive the above fines and expect your adjustments in the forth coming bill i.e. 18th Dec'08 bill.

    0 Votes
  • Db
    D Bandopadhyay Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been making payments for the last 1 year to SBI Card without getting any statements.
    They had initially not being able to address the reason as why the bill is not reaching. However, they confirmed (phone) that no late charges would be taken as I had not received the statements and hence the payment date was not known to me. My requests for confirming to my residence address have gone unanswered. I visited the local card office and was informed that after a years payment still my outstanding balance was same as the initial purchases which means and also I was charged late fee every month despite any fault of mine.
    Now for the last 6 months I have been trying to get the address changed and confirmed through their IVR, e-mail, internet and also lastly requeted for e-statements. But nothing is working. The executives I had met in the Kolkata office have stopped taking calls also. The payment office executives call at my residence every morning causing nuisance to my family.
    I am confused as how to deal with this.

    0 Votes
  • Vi
    victor Sagayaraj Nov 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have mad the payment on
    07-07-08 =4500/-
    Stil its no updated in my card.

    With in week its not cleare means. i am going to surenderthe
    card to the layer, more then 40 time i have call to customer care, but no one helpme.

    0 Votes
  • Pr
    Prashanth BA Oct 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    I am also being victimized in the same regard.

    I had taken a SBI CARD last year in October and then since i was leaving India, i called the helpline to cancel my card.

    I was surprised to hear that there was a insurance activated without my knowledge and then i was asked to pay 100 RS. i told them i had not asked for any insurance and then i was promised that everything would be canceled and i should not be paying for anything. I was also aksed to destroy the card, which i had done.

    But now my parents got lot of calls and had to hears things spoken with a harsh word about paying for something which was never asked and never used.

    We have now received a letter asking us to pay upto 1600 RS for nothing.

    My Card Number is [protected].

    I have also sent email to escalation point.

    It would very helpfull if you can sort this out.

    Regards,
    Prashanth BA

    0 Votes
  • Je
    Jennifer Oct 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi There,

    Pathetic Customer Service no good service from ICICI Bank & A very bad note : When i call to the customer service i really found tough to reach them hence the voice mail is not in the right format it is incruppted hope ICICI take this as a serious issue & work on it. Try improving your customer service to higher level since they all sound cheap as they do not respect customer...

    Thanks,
    Jennifer
    [protected]

    0 Votes

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