Santander Consumer USA
United States - TX75247
|Mon||7:00 AM - 11:00 PM|
|Tue||7:00 AM - 11:00 PM|
|Wed||7:00 AM - 11:00 PM|
|Thu||7:00 AM - 11:00 PM|
|Fri||7:00 AM - 9:00 PM|
|Sat||7:00 AM - 5:00 PM|
|Mon||7:00 AM - 11:00 PM|
|Tue||7:00 AM - 11:00 PM|
|Wed||7:00 AM - 11:00 PM|
|Thu||7:00 AM - 11:00 PM|
|Fri||7:00 AM - 9:00 PM|
|Sat||7:00 AM - 5:00 PM|
Santander took over citifinancial auto loans. Of course no notice was given to the customers. No statements mailed out for 3 months. To make a payment over the phone a fee of $10.95 is charged. Although it was due to there negligence that customers did not recceive a statement you are still required to pay this fee to a payment they will post whenever they want. I absolutely hate this company. They are so unprofessional and disorganized. It seems the only way they acquire clients is to buy out other companies and leave customers with no choice. I can not get this loan paid fast enough so that I can stop dealing with this idiots.
I had a auto loan with citi financial auto I got a letter an sept 6 2010 saying that the company has changed there name to santander consumer usa but my loan wasnot sold to this company I was in agreement with citi auto that if I n=made 28 payments that I did they would modify the loan to a payment that I could afford well santander con sumer usa says they need two more payments that citi said that they needed 28 well this loan is only serviced by santander consumer usa so they tell me that citi has no power in this matter well if citi still ownes the loan and santander is only a third party vendor thats works for citi they should honor the agreement that I had with citi I have been out off work for 1 year and a half and my wife is handling the loan barely santander is a shady company all beware of this company they are just like citi financial auto do not get a loan with both companys you will be sorry thank you
Santander is attenpting to close a sba3 business line of credit we have had with sovereign bank for year...
I feel everyones frustration! Ever since they have taken over our payments have been late. But its not our fault! We having been making our payments for three yrs through western union. Our first incident occured when they called my husband saying they had not recieved our payment a few months ago. We had to call western union and they said that it was sent to the wrong acct. So I called santander and they said they needed to send a confirmation or a request for change letter to the manager. That took 2 weeks to fix. Our payments are due on the 12th of each month. We will get a phone call each day after the 12 if our payment is not made, and thats because when they call the first day we tell them it will be a few days late. Well for the month of september I went to go make my payment at our heb through western union. It wouldnt take it because I needed to put the full 17 acct. Number but our acct. Number is only 11 digits long. Meanwhile we still are getting calls and thats because we told them what was going on. So I went to another store trying to pay it through western union and they said it was saying they had no records with our acct number when she tried to send the payment through. My husband recieved a phone call that we were late he told them again we were trying to make the payment but it wouldnt go through. Instead of the man being worried about why and what the real problem was, he wanted our bank information. He told my husband he had one day to get the money in the bank and call him back with our acct number and routing number. He was very eager on the phone to have our banking information. My husband told me to put the money in our acct the next day. I told him no! We have always payed through western union and we were not changing it. It did not seem right. So they called us tonight... My husband told him we were not paying through our checking acct. And guess what... He hung up on my husband. Realizing this wasnt the number we usually call. He called the number that comes on our statement and the lady tells him not to enter our whole acct only partial. If this doesnt work tomorrow I dont know what else to do. They are not getting our bank info! Meanwhile im just curious if this is reflecting on our credit!
Originally my loan was with road loans, bought out by drive financial, later acquired by santander consumer usa. I have had this loan for just under 4 years now and have always paid on time, never a single day late in 4 years. For the past 6 months I have been unable to make online payments on their website. I called them repeatedly and each time I am told by yet another rude agent that they can't help me with the website, in fact no one seems to be able to run their website or manage those accounts. They "graciously" offer to take my payment by phone (for a $10.95 fee each time) which I decline. This month I was determined to make this website work. I tried everything - forgot username, forgot password, recreating my account... Nothing worked. So I call again (ever the optimist) and my payment was due yesterday because i'm messing around trying to make this online payment work, and I am sent to the collections department where a rude man starts yelling at me that my payment is late and I need to pay it immediately by phone. I said, i'm sorry, it was due yesterday. He says yes, now it is in collections! I just had to laugh a little at the absurdity of it all. So I decline the $10.95 fee to pay on the phone, he threatens me that I will be charged the same amount for every day that it is late. All the while, he sounds furious? So I ask him if he is ok because he sounds like he might have a stroke. Now he starts lecturing me about how not paying my bills is only going to hurt me. So I remind him I have never been late in over four years and I ask him why he is being so rude, at which point he hangs up the call. Incredible! I wrote their customer service an email about my experience but i'm quite sure they don't give a damn, they have made that very clear. I recommend that no one do business with this company!
In february of 2010 santander consumer usa took over my loan with hsbc auto finance, as hsbc went out of...
I had an auto loan with soverign bank, which was purchased or however it panned out now became santander...
I am so sick of talking to customer service representatives that I cannot understand, and they cannot understand me. I was just on the phone with Santander's customer service and apparently it was time for them to close. My phone call was cut off! How tacky is that? When I called back an automated message said that the call center was closed for the day. Gee, thanks. The whole reason I called was because their online account access has NEVER worked, and I needed assistance to make some account changes. I am very displeased that Santander is in charge of my loan now, I never had problems like this with HSBC.
In March 2010, I received a notice from United Auto Credit Corp that my car loan would be moved to Santander Consumer. Ive always paid on time (mostly ahead of time) with a money order, and Ive never been late nor missed a payment. I have about 18 months of payments left. The last week of July 2010 I started receiving calls from Santander, but they never left a message. I called them back and they asked when should they expect their 7/10 car payment. I informed them that I bought and sent a money order on 7/18/10 so they should have it by now. They denied they ever got it, so I contacted the company that my m.o. was issued from, and they informed me that the m.o. was cashed on 8/10/10. They couldnt immediately tell me who cashed it, so I called Santander back and told them the m.o. was cashed.in the meantime, Im getting approx. 4-5 calls a day from these people, which I promptly ignore. I refuse to be stressed out by aggressive debt collection calls ever again, so they can call until the cows come home. Anyway, I called the m.o. company again and they told me to send in $15 to trace the m.o. About 5 days later, I received a copy of the m.o. - it had been altered so bad that my 8 y ear old grandson could have done a better job. My m.o. number was cut from the original, pasted onto a Mexican m.o., and cashed somewhere in Mexico. (And as a sidenote, shame on Continental Express Money Order Co. for accepting such an obvious forged note - I may just include them in my lawsuit.) It was an obvious inside job, as indicated by all of these Santander complaints. These people are crooks and thieves, and I would rather them come get this car and I fight them in court before I pay them another dime. Im also going to file federal charges because of this international scam and Im contacting the Texas Attorney General. Santander should not be allowed to conduct business - they prey on people with compromised credit and steal even more money from us. If anyone has a complaint with Santander, you should not hesitate to contact the Texas Attorney General. They will continue to prey on us unless we all do something about it. Posting a complaint on a board will not stop it!!
we had a loan through HSBC and have paid our monthly payments and only to HSBC, plus more than amount due...
My husband and I have been financing a vehicle for 5 years through Sovereign Bank which then got taken over by complete leeches Santander Bank. We were filing a Chapter 13 bankruptcy and decided to change to a Chapter 7 which we have not filed yet, We were waiting for the bank to contact us following the discharge of the 13, so after a month and a half we contacted them. My husband tried to work out an arrangement with them the best they could do was to say we could pay them 1/2 the total we owed the vehicle was almost payed off. So my husband asked if he could talk to a supervisor, she connected him, he then left a message. They never called back, 2 days later they were in our driveway to repossess our van. We immediately called them and said we were trying to pay, they pretty much could care less and we ended up having to pay them $400 plus another $140 fee to the repo company. They are vermin.
This company is a predatory lender, my wife and daughter purchased a car, yes our credit is bad we have had many problems over the years with money but we have always pad off any loan that we have taken out most times costing much more to us due to late fees and the like. This company has made it impossible to even catch up on payments, due to hidden charges, fees and lies about what you owe at any one time to get your account current. They tell you it is current then turn around and tell you OH you did not pay the charges in your last payment and they have been acquiring charges this whole time. They make it impossible for you to stay up on the payments, then charge you for the payments you make over the phone and INTERNET. You could send it by mail but then you have to depend on them to apply it to the account before late charges are attached that they do not tell you about. So far this year we have payed over $1, 500.00 in fees and hidden charges, we live from week to week this is not right that they should prey on the low income population. They should be shut down for their predatory lending practices.
This business has proven to me that they are scamers, liers and they steal money. we traded our truck off, santander has told me that the dealership has not sent the payoff check, then it was we will post to your account today the 13th of aug, then it was we lost the check then it was it was posted to the wrong account and now dealership must send copy of cashed check front and back or they will not get the title to the trade in and we will still owe lots of money. I have talked to some flake everyday and email everyday. I cannot believe Gov. Perry has allowed this to go on. I think he is a great man.gov Perry please help these people. AND SHAME ON HSBC, IN SHORT YOU SUCK!
My auto loan was owned and serviced with HSBC Auto Finance Company (without incident) until March of 2010 at which time Santander became the servicing agent. My Loan was handed to them with only 4 pymts left on the loan. My payments were made promptly with HSBC. Even though I did not receive information as to where to send my payments, I proactively went online to Santander's website to make my first payment online to ensure that I was not late in making my payment; however, Santander began charging my account with late fees. I contacted the Customer Service to have the matter resolved and this is when the nightmare began. I have presented them with evidence upon evidence indicating my promptness in making my payments and they somehow turn my evidence against me because as one of the Customer Service Representatives (CSRs) stated, "because they can without the customer's consent." I have tried to have these matters resolved without litigation, but there appears to be no other solution. I paid overpaid my loan in July 2010 (and have proof of that) to bring my balance to $0.00 to rid myself of business with Santander. Yet, somehow they have managed to place balances on my account - one day the balance is the amount I paid off, the next day it's $1174.#. Today, the balance on my account read: $324.#. Thank God for HSBC for even thou Santander ran amuck with my account, I received my Certificate of Title from HSBC in the mail today. HSBC upheld their agreement with me and honored it. I still however, feel that FTC or BBB or whomever can, need to have Santander dissolved in business. It is the worst example of Consumer Lending I have ever known. There should REALLY be LEGAL ACTION (S) brought against them - maybe then they would be consummate in their customer service. I'm still concerned about the negative information that was most likely given to credit reporting agencies re: to my account due to their extreme display of malice and vindictiveness. A class action suit should be sought and brought against Santander Consumer USA for misaligning the credit-worthiness of their customers and punitive damages sought for the aggravation and distress their CSRs cause.
I'm a Sovereign costumer for 2 years. I had everything well in my account for 2 years. Until one day I had a fee problem. They charge me $35 dollars for each payment I did I that day. So, the total was $280. I didn't knew that I had insufficient money, and only in that day the rob me almost $300 and the payments I did were $100.
I tried to fix with my branch manager and nothing. Call the costumer service, that is horrible. She just looked to my account and said that everything was legal and they couldn't help me.
Then I talked to the costumer service manager who told me nothing could be done. And I told her, I was going to close my account and all my family because It wasn't anymore a money issue, it was about a "robot" bank that forgot that they have people behind that accounts. My money market had money and I had a clean record. So, if that don't mean nothing I don't want a bank like that.
Don't open a account. They are thiefs and people that only see money. They don't care about their costumer.
Santander took over for Drive Financial who originally had my car loan. Drive Financial was bad enough but Santander calls me one day after a payment is due to ask when my payment is going to be made. They call on average of 14 times a day. They call on two lines at work and my cell phone. If I wasn't the one answering the phone at work, I would be in a lot of trouble for getting that many calls.
They also have increased the balance on the account even when the payments were on time. The balance on the statement does not reflect nearly as many payments as I have actually made. When I inquired as to why, customer service told me I would be able to get a print out of all transactions on the account. I requested it three times. I have NEVER received one report. I believe they are overcharging interest and adding fees that are not legal, but I can't prove it without their breakdown.
These people MUSt be stopped. they break all the rules and get away with it!!
I also had a car loan from road loans, who then became drive financial and finally santander consumer. They...
Santander just called me telling me they want the car or I have to pay right now they then told me that they can garnish my wages if you google it you will see is what I was told so I did 41. South Carolina Wage Garnishment
Wage attachment is prohibited in South Carolina. SCCLA 37-5-104.
wow looks like a lie a huge one there lol. They will tell you anything they can to get money I don't get how this comp even has anything but bad pr I want to see them go down I am going to go to every car dealer ship and let them read all the complaints then as think any of the folks here would ever get a car from you more then once knowing you use a comp like this. Make them think about how they will not get anyone to buy more then one car from them and with me driving a billboard that tells how bad they are want to be what will happen even more?
Hey santander when you read this run over to your books and look at who has a blue 2008 billboard that says don't use this comp they screw you all the time.
Have a good day and may the bbb shut you down
Situation: Santander Consumer took over HSBC. With HSBC, when you call for a payment deferment, they will tell you yes or no. Santander took over the company. I called in for a deferment and they verbally told me "ok you’re all set". A month later I get a bill for the past month with a late fee. It was not differed. So I called to complain, and they said they have to repeat the process to fix the problem. It got deferred; however they didn’t remove the late fee. So I called and spoke to JIM ROY SCOTT, accounts manager, who refused to remove the late fee after apologizing for the negligence. Who also refused to give me the number to complaints (only given me a P.O. box number, says that there is not a number to complaints). The late fee is $17.06. Small right, but lets multiply this, if this was to happen to ONE MILLION clients, the company takes $17, 060, 000.00 (17 Million) from the public. Justice must be served!
This company calls me every five days I have retained an attorney to file bankruptcy. I called Santander to relinquish the vehicle and request that they pick it up. They told me they could not pick up the vehicle until I gave them a case #. I keep getting calls on my work and cell phones and I keep telling them the same thing and have given them my attorney info. I'm keeping a log of every time they call me and I give them the attorney info because obviously they don't train their employees about the law and protection consumers have from the FDC. Let em keep calling, I hope they have to pay a fine for every call. Here is the letter I will be sending them:
P.O. Box 961245
Fort Worth, TX [protected]
Re: Account #
To Whom It May Concern:
This will serve as your legal notice under provisions of federal law, the Fair Debt Collection Practices Act FDCPA, to cease all communication with me in regard to the above referenced debt. I have retained an attorney and you may contact him regarding this matter at Michael Law Offices.
If you fail to heed this notice, I will file a formal complaint against you with the Federal Trade Commission who is responsible for enforcement of the FDCPA, the States Attorney General’s office, The American Collectors Association, local State Bar Association and Illegal Practices of Law Association.
By sending this letter it is my intension to stop all your calls from this day forth.
You are also notified that should any adverse information be placed against my credit reports as a result of this notice that appropriate actions will be taken. Please give this very important matter the utmost attention.
Certified Mail #___________________________________________________
Collection Agency Notice: This is an attempt to make a debt collector obey the law. Any information obtained, will be used for that purpose. All my phone numbers will be monitored and tape recorded for my protection starting from the date I have signed above.