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Santander Consumer USA

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Customer Service

1010 W. Mockingbird Lane, Suite 100
Dallas, Texas
United States - TX75247
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 9:00 PM
Sat7:00 AM - 5:00 PM
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Complaints & Reviews

customer service and unexplained fees

In february of 2010 santander consumer usa took over my loan with hsbc auto finance, as hsbc went out of...

excessive late fees

I had an auto loan with soverign bank, which was purchased or however it panned out now became santander consumer usa. Usa... Really?? Every time you call them you speak to someone in another country. Never the usa!! Besides that... They are rude and arrogant and very non-caring. I have less than a year to pay on my vehicle. My husband and I separated. I asked them if they could put a payment on the back of the loan so I could get a grip on my finances. They said they didn't do that. But somehow or another, they changed the due date??!! So it always looks like I am a month behind. Hence... All the late fees accumulating on this account.
When I called them to discuss the late fees... They said there is nothing they could do about it.
They first said, "oh you just missed our promotion" it ended yesterday. Are you kidding me???
So now... It's on my credit report, late fees accumulate every month, and they won't do a damn thing about it.
Makes me feel like any day they have the right to come and take my car. Not!!!
Not to mention, when you make your payment on line, they charge you 10.95 western union fee. Really???
No one charges to make payments!! That is stealing in my opinion.
There are no local banks to make the car payment. And now... When I try to make the payment, it tells me that I can't use that account!!! Why??? I have no idea. But, it takes time to make phone calls for payments. I work two jobs, it's very inconvenient.
I hate this company. They are not even registered with the bbb. Gee, what a surprise!!

  • He
    HELP MAKE CHANGE Sep 23, 2010

    PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

    0 Votes
  • To
    Tooz Oct 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The poor customer service is inexcusable. The fact that they wont defer a payment makes them look really inflexible...besides deferments arw often a win win for the customer AND bank alike...not doing it for you is a bad business decicion. As for the fees...pay on time and you wont get charged a late fee. Youre not taking responsibility for being late. Finance companies cant just change due dates on a whim as due dates are typically in tge contract. For them to change it would require a addendum signed by you or a recorded verbal authorization. If they really did change iylt without your knowledge like youre implying then take your contract to an attorney and go over it. I have a feeling you asked for the change though...and it didnt work like you'd hoped and now you want to change it and move it up forward so that it looks like youre not late...and they wont do it. Not many finance companies will though so cant blame them here. As for the western union fee, a good customer service oriented company would waive the check fees or keep them minimal. However, remember phone checks and paying online are a convienience service. You dont have to use it. Therefore I dont understand the problem. You can mail a check or money order for the cost of a stamp. You dont HAVE you pay by phone. If you dont like the fee, dont pay by phone check. Problem solved. There are more important things to worry about and to compain about when it comes to Santander. Basically pay your bill, pay it and mail it on time and late fees and check fees will not be an issue.

    0 Votes
  • Ma
    Malenkaya Oct 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am having issues with Santander too. As far as paying on time, I set up auto pay, they claimed the first time they tried to process it was rejected (the bank disagrees) and so they tried a second time and then charged a $25 NSF fee.

    I log into the account today and it says the payment is a day late. Why? I have auto pay. Well, no, after the NSF fee they took it off auto pay. And admitted they don't tell you when that happens. Then blamed me because I "froze" the account when the bank declined last month's payment (which never happened and they still want their $25).

    So what about when all you want to do is pay the bill and they still mess with you?

    0 Votes
  • Re
    Rebino Apr 14, 2011

    I have to agree. When Santander took over my CitiFinancial car loan, they bumped my car payment from the 15th to the 2nd. I told them that it was impossible to pay on that day. They said that I had no choice and they couldn't change it. so I was accumulating late fees everymonth, plus with a simple interest loan, being late, the payment was barely covering the late fees and daily interest! Finally they have changed my due date and late fees have not been an issue. If you yell loud enough and strong enough and keep asking for higher ups, you will get something done. With the website charges to pay, unfortunately, every car loan does that. That is unavoidable. The only way to get around that is to mail a check, or do a bill pay from your bank account. I never do autowithdrawal, so every month, a few days before the loan is do, I send off a bank bill pay and I'm never charged to pay my loan.

    0 Votes
  • Re
    Rebino Apr 14, 2011

    I do agree with Malenkaya. We took out the loans. It is our responsibility to pay them. Deferments are a luxury, not a right. We have a contract to pay, and if they don't defer, that's not them being nasty, that's just them holding to a contract that we agreed to when we bought a car and took out the loan. This is with any credit company. If you don't like the loan process, pay cash for a car. Loans are loans. They are a financial obligation and we can't complain when a company wants their money. It's their money, and our responsibility. The phone payment and online transfer is a convenience like Malenkaya said. we don't have to use it. No one is forcing you to dial the number and pay over the phone. People didn't have problems paying their loan payments 50 years ago, and they didn't have online or phone payment options. We have become spoiled where we want everything for free. If you want a service, read the contract before you sign and don't sign if you don't agree. With the due date change, everyone received a letter or e-mail that due dates were changing and to what day that would be. It said that if we didn't want that change then to call in the next 30 days and it wouldn't be changed. If we didn't call, the date was changed. So my date change was my fault for not calling. I got lucky that they changed it for me after a while, but I didn't expect that they had to. I had the chance to opt out of the date change. It all boils down to this. IF YOU DONT LIKE LOAN PROCESSES, DONT USE THEM. Simple. A business is in business to make money, not to benefit you.

    1 Votes

awful customer service

I am so sick of talking to customer service representatives that I cannot understand, and they cannot understand me. I was just on the phone with Santander's customer service and apparently it was time for them to close. My phone call was cut off! How tacky is that? When I called back an automated message said that the call center was closed for the day. Gee, thanks. The whole reason I called was because their online account access has NEVER worked, and I needed assistance to make some account changes. I am very displeased that Santander is in charge of my loan now, I never had problems like this with HSBC.

  • He
    HELP MAKE CHANGE Sep 23, 2010

    PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

    0 Votes
  • Pr
    professinoal crooks Sep 29, 2010

    I Cant stand this company.. I should have never purchased my car through this company. I called an asked the customer service lady about how they determine how much money goes to principal and how much goes to interest.. Well the lady sat on the phone arguing with me telling me "well first you need to tell me why you were two days late making your payment" I was like what are you talking about, so what I was two days late making my car payment you have the payment that is all that matters.. So she refused to give me the information and I asked for a supervisor and she hung up on me. I called back and the same crap happen, I never can get an answer for anything I ask for with this company.. I advise everyone and anyone who is getting a loan not to use this company they are crooks and don't care about the people they lend to. I should have and will in the future do extensive research before I ever get another loan for a car or anything else for that matter.

    0 Votes
  • No
    NOLA Baby Dec 08, 2010

    Since my car loan was sold to Santander from Citifinancial paying my notes have been a
    nightmare. The customer service is the worst that I have ever had, I have setup auto draft
    a few times and for whatever reason they still can't get it right. I am refinancing ASAP!!!

    0 Votes
  • He
    henson lisa Dec 09, 2010

    My health has bottomed out the last 6 months. Additionally, I have went through the most horrifying identity theft. (and I am a Certified Public Accountant). I too was told that my account would have to reath at least 30 days delinquent before I could get any type of deferrments on my loan payments. I have always paid on time up until this point. I prepare the taxes for 2 of the employees with Santander. They said I would never get a deferrment, they also have a large turn over in the Dallas/Fort Worth area. Even with me having all my recent nightmares including getting colon cancer, I myself have been treated rudely, no compassion, they call my home and cell number at lease 8 times a day. I was tricked into making a partial payment last month in order for one of their employees to set up my deferrment but, because she ran the money first within 2 seconds I no longer qualified. They also have put late fees on my account even though I have always paid on time (except for getting sick and I.D. theft). Santander is for people that do not have top grade A credit and they take advantage of us to the and, as if we can afford to hire an attorney and fight them. This is bad business and I would never treat or do anything that they are doing to my clients. I would rather buy a $500.00 car!!! Is there really a class action law suit and/or how can I contact them?

    Lisa at e-mail [email protected] or cell 682-552-4415

    0 Votes
  • Ed
    edie scott Jun 14, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Summer of 2005 I purchased a Travel Trailer that was finance via Thor Credit Cooperation.Since the purchase the contract has been purchased by 4 seperate Finace Co.Currently Santander has the contract.I sent double pyments for more than one yr.Then in Nov.2011 I was informed by one of their numerous collection staff that since the Travel Trailer was listed on my bankruptcy filed in 2007I cannot ever be contacted by them for pym.This angered me that I never receive any payment coupons;book nor receipt of pym.Thus I stopped sending any money after I was given this information in Nov.I only wanted either pym. coupon each month or a [pyment book so when I sent pym. to this crooked co I could feel as though my pym. was not going down a rat hole in Tex. I sent them three letters none of which were ever answered.What occurred is suddenly in May the co staff began calling my cell phone 1-15 times a day using all sorts of phone #'s to mislead me into answering.When I demanded they stop calling my cell phone and send the documents I requested they contacted a repo.Man to come for my trailer which is my primary residence.I then money geramed them $1120.04 which they used $522.00 for interest charges.Since all this transpired I have received all the paperwork I requested for an entire month.Don't finance anything with any co that informs you when questioned they are known for selling contracts to this company

    0 Votes

forgery & fraud

In March 2010, I received a notice from United Auto Credit Corp that my car loan would be moved to Santander Consumer. Ive always paid on time (mostly ahead of time) with a money order, and Ive never been late nor missed a payment. I have about 18 months of payments left. The last week of July 2010 I started receiving calls from Santander, but they never left a message. I called them back and they asked when should they expect their 7/10 car payment. I informed them that I bought and sent a money order on 7/18/10 so they should have it by now. They denied they ever got it, so I contacted the company that my m.o. was issued from, and they informed me that the m.o. was cashed on 8/10/10. They couldnt immediately tell me who cashed it, so I called Santander back and told them the m.o. was cashed.in the meantime, Im getting approx. 4-5 calls a day from these people, which I promptly ignore. I refuse to be stressed out by aggressive debt collection calls ever again, so they can call until the cows come home. Anyway, I called the m.o. company again and they told me to send in $15 to trace the m.o. About 5 days later, I received a copy of the m.o. - it had been altered so bad that my 8 y ear old grandson could have done a better job. My m.o. number was cut from the original, pasted onto a Mexican m.o., and cashed somewhere in Mexico. (And as a sidenote, shame on Continental Express Money Order Co. for accepting such an obvious forged note - I may just include them in my lawsuit.) It was an obvious inside job, as indicated by all of these Santander complaints. These people are crooks and thieves, and I would rather them come get this car and I fight them in court before I pay them another dime. Im also going to file federal charges because of this international scam and Im contacting the Texas Attorney General. Santander should not be allowed to conduct business - they prey on people with compromised credit and steal even more money from us. If anyone has a complaint with Santander, you should not hesitate to contact the Texas Attorney General. They will continue to prey on us unless we all do something about it. Posting a complaint on a board will not stop it!!

  • Ci
    cincin0718 Oct 06, 2010

    OMG dealing with citi finacial was bad enough and these people sound worse!!

    0 Votes
  • To
    Tooz Oct 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Shysters in Tx - youre crazy. They didnt do anything here. You sent in a money order, they didnt receive it, someone else took it and forged it and youve decided its Santanders fault? Wheres your proof? I love the "preys on people with compromised credit" line. Did someone put a gun to your head, take you to a dealership, pick out a car, and make you sign a contract to finance with then? No. Heres how it really happened. You dont pay your bills and no one will finance you except them. They charge higher interest because youre RISKY. Then when the bill comes due you decide not to pay it because you all of a sudden dont like the interest your paying...and how it's not "fair". Funny how it wasnt an issue back at the dealership huh. They call you to collect and all of a sudden its their fault because "they wouldn't work with me". Good luck on your lawsuit pal. Im sure it will be as open and shut as your credit report. Heres an idea...how about all of us with legit beefs with santander and their crappy customer service sue you for wasting our time with garbage like your "complaint". People blame big banks for the sad state of our economy...and they played a big part. But it takes two to tango, and we can also thank deadbeat dirtbags like you that bought a ton of stuff on credit that you couldnt afford and when it came time to pay up you ran and blamed the banks for taking advantage of you and blaming everyone else but yourself. Sadly, if these same banks that "took advantage of you" and granted you credit had denied it instead youd be screaming about how you were discriminated against and how "the little guy" can't get ahead. Guess what? I'm the little guy. I work my @ss off every day, make just enough to live and (actually) pay my bills. Just knowing the bite that Uncle Sam takes out of my paycheck probably ends up helping to bail out the mess deadbeats like you caused is infuriating. You make me sick. I hope you never get a line of credit again. Oh and by the way I'm sure your "lawsuit" will be a sure success.

    0 Votes
  • Sh
    Shysters in TX Oct 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Wow, Im SO happy you got that off your chest. Let me guess - youre one of those people that surf these complaints boards and you just HAVE to reply to make your miserable life feel better, right? Youre the LITTLE GUY? Of course you are! Youre little, small, and pathetic. I dont give a damn what you think about whats going on with my credit or my life, but if you cant contribute something worthwhile on these sites, do us all a favor and shut the f*ck up.

    Oh, and by the way - the guy who cashed my money order did work for Santander, found out by the investigation initiated by the Texas Attorney General, so THANKS for your kind words, you [email protected]! Dueces!

    0 Votes
  • Sh
    shaftedbysantander3 Feb 06, 2011

    i cancelled a standing order with santander on 18th october 2010. santanders computers or staff failed to cancel it and it went out again on 4th november 2010. after much phone calls and BS, on 1st feb 2011, santanders final word is 'you have to get it off the people we paid it to'. the people it was paid to will not return it. santander are shysters and i am going to firebomb their shysty little shyster lairs until it kills me.

    0 Votes
  • Sh
    Shysters in TX Feb 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Well, I wish you luck! I had to fax the corporate office MANY times to resolve my problem. With the help of the Texas Attorney General, they finally adjusted my account and took off all my late fees. So be a pain in their ### and maybe you'll be successful too! Take care!

    0 Votes

over charges/no notification

we had a loan through HSBC and have paid our monthly payments and only to HSBC, plus more than amount due...

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unscrupulous business practice

My husband and I have been financing a vehicle for 5 years through Sovereign Bank which then got taken over by complete leeches Santander Bank. We were filing a Chapter 13 bankruptcy and decided to change to a Chapter 7 which we have not filed yet, We were waiting for the bank to contact us following the discharge of the 13, so after a month and a half we contacted them. My husband tried to work out an arrangement with them the best they could do was to say we could pay them 1/2 the total we owed the vehicle was almost payed off. So my husband asked if he could talk to a supervisor, she connected him, he then left a message. They never called back, 2 days later they were in our driveway to repossess our van. We immediately called them and said we were trying to pay, they pretty much could care less and we ended up having to pay them $400 plus another $140 fee to the repo company. They are vermin.

predatory lending

This company is a predatory lender, my wife and daughter purchased a car, yes our credit is bad we have had many problems over the years with money but we have always pad off any loan that we have taken out most times costing much more to us due to late fees and the like. This company has made it impossible to even catch up on payments, due to hidden charges, fees and lies about what you owe at any one time to get your account current. They tell you it is current then turn around and tell you OH you did not pay the charges in your last payment and they have been acquiring charges this whole time. They make it impossible for you to stay up on the payments, then charge you for the payments you make over the phone and INTERNET. You could send it by mail but then you have to depend on them to apply it to the account before late charges are attached that they do not tell you about. So far this year we have payed over $1, 500.00 in fees and hidden charges, we live from week to week this is not right that they should prey on the low income population. They should be shut down for their predatory lending practices.

  • To
    Tooz Sep 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The fees are high, absolutely. However you agrees to this situation when you signed your contract. This is the price of bad credit. Regardless of why your credit is bad, you didn't pay your bills as agreed. This means companies are leery of loaning you money. Without these so called predatory lenders you wouldn't have a vehicle or a loan to complain about now would you? No one put a gun to your head and forced you to sign the contract...which means you were fine with the fee structure and costs. Take responsibility for your actions...and start by selling this vehicle asap and use the proceeds to pay off the loan ASAP. Only then can your credit start to heal.

    0 Votes
  • He
    HELP MAKE CHANGE Sep 23, 2010

    PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

    0 Votes

liers, rude, steals titles

This business has proven to me that they are scamers, liers and they steal money. we traded our truck off, santander has told me that the dealership has not sent the payoff check, then it was we will post to your account today the 13th of aug, then it was we lost the check then it was it was posted to the wrong account and now dealership must send copy of cashed check front and back or they will not get the title to the trade in and we will still owe lots of money. I have talked to some flake everyday and email everyday. I cannot believe Gov. Perry has allowed this to go on. I think he is a great man.gov Perry please help these people. AND SHAME ON HSBC, IN SHORT YOU SUCK!

  • He
    HELP MAKE CHANGE Sep 23, 2010

    PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

    0 Votes
  • Tb
    TB116 Nov 24, 2010

    Thank you for the website. I am definately filing a complaint. I paid off my car loan last month and they call my house, my cell phone and my business phone 5 or 6 times a day (each one consecutively) trying to collect my money. My credit score is lower because of them. Every time I speak with a rep, they have no idea about my account. They just keep telling me I owe them money. The ### owe me my title. And, their reps have hung up on me, or simply refuse to help and just say, " You owe us." THE WORST COMPANY I HAVE EVER DEALT WITH--EVER! And I refuse to ever use citibank or citifinancial ever again because they sold my loan to santander with only two payments left. Because of the transition, I missed a payment, and then my loan became mature. They repossed my car because I didn't make the final payment. They said they couldn't reach me. But they didn't have a problem stealing my car at 3am on a monday morning. I hate them.

    0 Votes

egregious accounting practices & horibble customer service

My auto loan was owned and serviced with HSBC Auto Finance Company (without incident) until March of 2010 at which time Santander became the servicing agent. My Loan was handed to them with only 4 pymts left on the loan. My payments were made promptly with HSBC. Even though I did not receive information as to where to send my payments, I proactively went online to Santander's website to make my first payment online to ensure that I was not late in making my payment; however, Santander began charging my account with late fees. I contacted the Customer Service to have the matter resolved and this is when the nightmare began. I have presented them with evidence upon evidence indicating my promptness in making my payments and they somehow turn my evidence against me because as one of the Customer Service Representatives (CSRs) stated, "because they can without the customer's consent." I have tried to have these matters resolved without litigation, but there appears to be no other solution. I paid overpaid my loan in July 2010 (and have proof of that) to bring my balance to $0.00 to rid myself of business with Santander. Yet, somehow they have managed to place balances on my account - one day the balance is the amount I paid off, the next day it's $1174.#. Today, the balance on my account read: $324.#. Thank God for HSBC for even thou Santander ran amuck with my account, I received my Certificate of Title from HSBC in the mail today. HSBC upheld their agreement with me and honored it. I still however, feel that FTC or BBB or whomever can, need to have Santander dissolved in business. It is the worst example of Consumer Lending I have ever known. There should REALLY be LEGAL ACTION (S) brought against them - maybe then they would be consummate in their customer service. I'm still concerned about the negative information that was most likely given to credit reporting agencies re: to my account due to their extreme display of malice and vindictiveness. A class action suit should be sought and brought against Santander Consumer USA for misaligning the credit-worthiness of their customers and punitive damages sought for the aggravation and distress their CSRs cause.

  • He
    HELP MAKE CHANGE Sep 23, 2010

    PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

    0 Votes

thieves

I'm a Sovereign costumer for 2 years. I had everything well in my account for 2 years. Until one day I had a fee problem. They charge me $35 dollars for each payment I did I that day. So, the total was $280. I didn't knew that I had insufficient money, and only in that day the rob me almost $300 and the payments I did were $100.

I tried to fix with my branch manager and nothing. Call the costumer service, that is horrible. She just looked to my account and said that everything was legal and they couldn't help me.

Then I talked to the costumer service manager who told me nothing could be done. And I told her, I was going to close my account and all my family because It wasn't anymore a money issue, it was about a "robot" bank that forgot that they have people behind that accounts. My money market had money and I had a clean record. So, if that don't mean nothing I don't want a bank like that.

Don't open a account. They are thiefs and people that only see money. They don't care about their costumer.

harrassing calls and inaccurate balances

Santander took over for Drive Financial who originally had my car loan. Drive Financial was bad enough but Santander calls me one day after a payment is due to ask when my payment is going to be made. They call on average of 14 times a day. They call on two lines at work and my cell phone. If I wasn't the one answering the phone at work, I would be in a lot of trouble for getting that many calls.

They also have increased the balance on the account even when the payments were on time. The balance on the statement does not reflect nearly as many payments as I have actually made. When I inquired as to why, customer service told me I would be able to get a print out of all transactions on the account. I requested it three times. I have NEVER received one report. I believe they are overcharging interest and adding fees that are not legal, but I can't prove it without their breakdown.

These people MUSt be stopped. they break all the rules and get away with it!!

  • Pa
    patrice1 Aug 04, 2010

    They have terrorized my daughter and as a single parent trying to make ends meet in this economically challenged time, their tactics are not helpful. They constantly call my home, where she does not live, and harass me and my husband. The auto she has a loan for should be paid off in about a year but with all of their outragous fees she still owes nearly what she took the loan out for. How is a person suppose to catch up when they are behind in the first place. There should be a law against what they can charge and their tactics.

    0 Votes
  • Th
    thirdeye Aug 16, 2010

    They do not get away with it IF WE stand up as individuals first to resolve our individual problems, but most importantly get together as a collective and file a class action lawsuit for Unfair Credit Reporting, Unfair Debt Collection practices, and Unethical banking. I had a problem with Santander reporting my account being late when it was not. When I called, I was told that I didn't have a valid argument even though I cited the FCR policies that related to me. Finally, although they acknowledged their error, they referred me to the credit reporting complaint division who did nothing. I had to file a dispute with all three bureaus to have it corrected, when it would have been simple enough for them to just remove the error. Why don't we contact an attorney and call for those who have had problems and either put them out of business, hit them in their pockets, or at the least force them to abide by the federal policies that are SUPPOSED to govern their operation.

    0 Votes

unfair practices

I also had a car loan from road loans, who then became drive financial and finally santander consumer. They...

lies and calls all the time

Santander just called me telling me they want the car or I have to pay right now they then told me that they can garnish my wages if you google it you will see is what I was told so I did 41. South Carolina Wage Garnishment

Wage attachment is prohibited in South Carolina. SCCLA 37-5-104.

wow looks like a lie a huge one there lol. They will tell you anything they can to get money I don't get how this comp even has anything but bad pr I want to see them go down I am going to go to every car dealer ship and let them read all the complaints then as think any of the folks here would ever get a car from you more then once knowing you use a comp like this. Make them think about how they will not get anyone to buy more then one car from them and with me driving a billboard that tells how bad they are want to be what will happen even more?

Hey santander when you read this run over to your books and look at who has a blue 2008 billboard that says don't use this comp they screw you all the time.
Have a good day and may the bbb shut you down

  • Sh
    shaftedbysantander Jan 19, 2011
    This comment was posted by
    a verified customer
    Verified customer

    dont forget, february 4th 2011 is offical start of 'vandalise your local santander branch until they go bust'. this corrupt organisation is robbing savers ( including me ) all over the world of their money. if only we knew where their policy makers lived we could go around and put them down, but we dont. instead the best we can do is demolish their public facing property.

    0 Votes

negligence

Situation: Santander Consumer took over HSBC. With HSBC, when you call for a payment deferment, they will tell you yes or no. Santander took over the company. I called in for a deferment and they verbally told me "ok you’re all set". A month later I get a bill for the past month with a late fee. It was not differed. So I called to complain, and they said they have to repeat the process to fix the problem. It got deferred; however they didn’t remove the late fee. So I called and spoke to JIM ROY SCOTT, accounts manager, who refused to remove the late fee after apologizing for the negligence. Who also refused to give me the number to complaints (only given me a P.O. box number, says that there is not a number to complaints). The late fee is $17.06. Small right, but lets multiply this, if this was to happen to ONE MILLION clients, the company takes $17, 060, 000.00 (17 Million) from the public. Justice must be served!

harassment calls

This company calls me every five days I have retained an attorney to file bankruptcy. I called Santander to relinquish the vehicle and request that they pick it up. They told me they could not pick up the vehicle until I gave them a case #. I keep getting calls on my work and cell phones and I keep telling them the same thing and have given them my attorney info. I'm keeping a log of every time they call me and I give them the attorney info because obviously they don't train their employees about the law and protection consumers have from the FDC. Let em keep calling, I hope they have to pay a fine for every call. Here is the letter I will be sending them:

Santander
P.O. Box 961245
Fort Worth, TX [protected]

Re: Account #


To Whom It May Concern:


This will serve as your legal notice under provisions of federal law, the Fair Debt Collection Practices Act FDCPA, to cease all communication with me in regard to the above referenced debt. I have retained an attorney and you may contact him regarding this matter at Michael Law Offices.

If you fail to heed this notice, I will file a formal complaint against you with the Federal Trade Commission who is responsible for enforcement of the FDCPA, the States Attorney General’s office, The American Collectors Association, local State Bar Association and Illegal Practices of Law Association.

By sending this letter it is my intension to stop all your calls from this day forth.

You are also notified that should any adverse information be placed against my credit reports as a result of this notice that appropriate actions will be taken. Please give this very important matter the utmost attention.

Sincerely,


Certified Mail #___________________________________________________


Collection Agency Notice: This is an attempt to make a debt collector obey the law. Any information obtained, will be used for that purpose. All my phone numbers will be monitored and tape recorded for my protection starting from the date I have signed above.

  • In
    In My Opinion Jul 19, 2010

    Retaining a lawyer with the intention to file bankruptcy IS NOT actually filing for bankruptcy. Until you actually file & provide them with a case#, they can & will continue their collection process.

    At this point in time, they don’t have to speak to your lawyer because the paperwork has not been filed. Say you don’t pay the attorney the entire amount; will they still be filing your bankruptcy case?

    You need to talk to these people and make some kind of arrangements. It would be a shame if your car is repossessed before you are able to file the bankruptcy.

    0 Votes
  • Du
    durkadur Jul 28, 2010

    the fair debt collections act is actually only for 3rd parties trying to collect... not the actual person for who you owe the debt to. you can view the fair debt collections act online for free and it states that.

    0 Votes
  • Qu
    QuinC Aug 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    OMG, I am so glad I am not the only one. I have a loan through them and in our contract(we were with Soverign who santander bought) states that our car payments are due on the 21st and are considered late after the first of the following month. Depending on when I get paid It will be a few days late. Well they call me harrasing me. I have never missed a payment before and have never gone past a week of paying them. They then stated some crap about I will get a 5 dollar late charge for every day that it is late. When I told the guy he was full of crap and that that wasnt in my contract he said yes it is and Im telling you about. I said send it to me in writing then. Never got anything. I have also asked them to just draft it out of my account and they never do. They charge you $10 to make a payment over the phone and internet. Im not paying that, i dont have money to give away. My sister worked for the buissness services and she said they do that so they can make some quota and get bonuses at the end of the month.

    0 Votes
  • To
    Tooz Sep 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Santander is a pretty difficult company. They do have a right to contact you as often as they wish until you have the case number...at which point you're under the protection of the court. If your loan is owned by Santander, they do not need to follow FDCPA guidelines as these guidelines only apply to third parties. That being said, most companies will deal with the attorney even before a case number is established as contacting you incessantly for a non existent case number is a waste of time. In this case you did do the right thing by sending a cease and desist letter...which does apply to them.

    0 Votes
  • He
    HELP MAKE CHANGE Sep 23, 2010

    PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

    0 Votes
  • Fe
    feed up is scott Dec 29, 2010

    I was with Citi Bank and got told by this Santanders Co. that I had to make my patments to them.Did not no paper work of the switch.It has been a nightmare, And having to file bankructy, But they will not get my can.Only had to do this due to health, reasons.And you can not reason with thim in anyway, just rude people that answer the phones for them..

    0 Votes

fraud, id theft, bank info stolen!

An employee of santander has stolen my bank routing number and account number when mailed to their po box at: p. o box 660633 dallas, tx [protected].

I have only made 2 payments to them via check since they took over the servicing of hsbc auto and my info has been compromised.

This person has made their own checks with my routing number and account number but the name brittney dotie and a duncanville tx address, and has cashed one for $465 at old navy in plano tx, and then a smaller one at krogers in fort worth texas, then she also went to burlington coat factory in dallas tx for $355.

If anybody else has had their identity stolen by "brittney dotie" email me back please, and we can make sure this person is stopped.

I have pictures and there is a surveillance video.

I am thinking about getting a lawyer or something but not sure exactly how far to take this. if anybody has any advice i'd love to hear it. thank you.

Todd

  • Ca
    CantBelieveItsHappend2Me Jun 29, 2010

    I reported to the police and the FBI but because the amount was not thousands of dollars in my particular case, they are not doing anything about it, just relying on my bank to return my money and the person who is committing this theft is going to continue to work for Santander and likely collect other peoples info as well. This is crazy seems how they now just took over CITI's auto porfolio. Crazy.

    0 Votes
  • Ju
    Justshakingmyhead Jun 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I think the same may have happen to me. I gave my checking account information to a rep over the phone on 6/22 and by 6/29 I had a $32.50 insufficient funds fee post to my account. I called my credit union to find out why, and was told that it was because someone had tried to get approval to write a $890 check at Walmart.

    I just found out today that this was done in Texas, the same location as the rep who told my information is located.

    Thankfully my credit union denied the check at Walmart, but they still want me to file a police report, and I want to as well. I will be contacting Telecheck, the company who declined the check to get a copy of the check.
    This person made checks in my case as well.

    This is just unbelievable! Santander make if difficult enough to pay, but now I have to be concerned about identity theft! I just financed my car through Santander. In fact the payment I made on 6/22 was my very first payment. I was concerned to begin with, because I had read so many complaints online about Santander practices, but never in my wildest dreams would I have imagined that they would have people capable this working for them.

    0 Votes
  • Ca
    CantBelieveItsHappend2Me Jul 06, 2010

    If anybody else has this issue, please send me a message or post here. Thank you.

    0 Votes
  • Nv
    NVAMan Jul 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Santander bank never sent a bill and repossesed my car. Terrible bank!
    Sick of Santander and their terrible practices.
    NVAMan

    0 Votes
  • Qu
    QuinC Aug 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am so glad I found this. I havent experienced this yet but since yall mentioned it I will be sending in money orders and not giving them any information over the phone. If you are 5 days late they will start harrasing you for your bank information. Also when Isigned up for automatic withdrawls, they have the form on the back of the return recipt, they never did it. When i called them about it. They say i need to fax it and not put it on that for, thenwhy have it there?

    0 Votes
  • Ha
    hatethiscompany Sep 16, 2010

    OMG, I am dealing with all the same issues everyone else is and these people are idiots! Noone seems to know a damn thing about what they are talking about and everytime I talk to someone, it is a different story. I too have had both of my checking accounts compromised. I am so glad to hear that I am not the only one out there having these issues. I too plan on joining in on the class action lawsuit. These people have no right being in business and treating consumers the way they do!

    0 Votes
  • Ca
    CantBelieveItsHappend2Me Sep 21, 2010

    Does anybody else have any proof that their identity was taken?

    0 Votes
  • De
    debdeb56 Jan 11, 2011

    I am also filing a complaint against Santander. i write down the payoff amount DAILY and it changes EVERY SINGLE TIME. it goes up most of the time, sometimes it goes down. They took over from Triad, and its just ridiculous.

    0 Votes
  • Us
    usmcbrat May 30, 2011

    I say lawsuit, lawsuit, lawsuit!!!.. My husband is Military and while deployed he was with Hsbc for one vehicle and the other with Citi Fin. During his deployment he usually does what they call a split pay where he get's a certain amount sent to him and the rest goes to me. That way I don't have to spend extra money to western union cash to him. Anyway, Disbursing got his check confused and was sending me the 50.00 split pay that he was supposed to get and he was getting the rest and having to mail it home to me. At that time I called both HSBC and CITI FIN. and they did a two month deferment on both and then because because HSBC recognized the fact that he was military asked if we would like to adjust his payments for our vehicle. I thought wow how nice lol... So they close to cut his payment in half and sent us new a new contract. It was our understanding that they were pretty much refying our vehicle loan. So then I thought now if they would do that wonder if Citi Fin. would? Yes they would and they did. It was making life so much easier on me especially with the hubby gone. He was set to be deployed for a full year so when he returned a year later I had just gotten the letter that a new company had taken over our loan. Then a few months later we got a letter that they took over for Citi Fin too. Unfortunately our accounts for both vehicles are currently with "SUCKTANDER" as my husband refers to them. Yet at the bottom of the letters it indicated that umm were were like past due thousands of dollars! I couldn't figure out why we make a payment every month and on time. Next thing I know tons of harrassment and threats of reposession! So I finally talked to someone I could understand while on the the phone with them. they explained that we were past due because our contracts with HSBC and CITI Fin.. were no longer acceptable. I said how do you figure. They sold the original contracts to SUCKTANDER! I said that shouldn't make a difference the accounts are still the same! They said no we don't honor the modifications and that made you behind the difference on both vehicles for the past year and then some! I said are you kidding me? They said nope and if you don't bring both vehicles current by the 15th of August 2010 we will start the reposession process. I thought wow REALLY??? Well Guess what? That conversation was on the 12th of August! My car reposessed on the 13th! So we brought it current per the account manager and were able to get the car out of the impound yard. I was told that the tow company fee's would be moved to the end of my contract but they aren't they are floating month to month looming over every payment I make and of course those fee's weren't cheap and now threats of repo because I make a payment but now my tow fees are behind and that according to the crappy customer service rep it is apparently plenty of reason to reposess! Let's not forget the time I made a payment over the phone and they were more than happy to take that check over the phone since they don't take cards over the phone! lol.. low budget! Anyway, to make matters worse I only authorized them to take that one single payment and they took 3! I called and was like you know how am I supposed to feed my family if you are going to steal from me? They said well, we thouht based on the past reposession and when we called to verify funds that since you had it we'd just take a couple extra payments. Funny those extra payments have never showed up on either of my accounts... Yet, I still owe! I think a lawsuit of any kind or one due to the harrassment and continual discrepencies and misinformation and along with the check info being stolen! I too have had my checks compromised! Good luck everyone SUCKTANDER isn't worried about those valued cutomers they claim to be. They are money hungry and want all they can get there hands on. No matter who it's going to benefit!

    0 Votes
  • Br
    BrandiB Jul 12, 2011

    Here's one for you:
    My husband passed away 2 years ago. I've been making payments ever since. The loan was in his name only, the registration in both names. I fell behind, car got repo'd. Well, I have the money to pay to get it out, have since it got yanked, and they won't return the car to me since I'm not on the loan and they want an executor of estate document. There is no document, he had no will, no estate really, and everything came to me. I even offered to pay the loan off completely, and they still won't return it. The car is worth at least twice what I owe on it at auction, so guess what, 3 days after it got repo'd, even though they told me I had 15 days to get it back, it's at auction. I'm currently trying to get with the State Attorney General's office to see about getting them hit with fraud. I've talked to a couple lawyers, and they've told me that by them accepting my payments for the last 2 years, they've accepted me as the loan holder. The account I was paying from is in my name only, so they can't even say they thought he was paying it. They knew when he passed, and told me to continue to make payments so I can get the title transferred to my name once it's paid off. They even have the death cert and everything.

    0 Votes
  • Jf
    J.Foxworthy719 Aug 12, 2011

    My girlfriends identity was stolen after making a payment to Santander. The ONLY time she gives out or has given out her card information was to make this payment. Next thing she knew her account was in the negative and $550 was missing from her account. The charges made were to the Philippines and Thailand...one website they used was called Ensogo.com.ph they're version of living social site. If anyone is filing a class action lawsuit we would definitely like to jump on board. Please contact us.

    0 Votes
  • Al
    Alan M Dransfield Mar 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Santander employee stole £4800 from my account this week, have reported it to my Local Police Commissioner in Devon UK but doubt if he will do anything because he suffers from Lazyitus.
    Have closed down my account with immediate effect because of lack of trust. Contacted the CEO Patricia Ana Botin but no response.
    The fact I have closed down my account with Santander will prevent me from making a formal complaint to the FSA or the Santander Bank Board of Governers but I am stuck between a Rock & Hardplace.
    Santander ARE obviously ABOVE the Law and its not until you read blogs like this that we realise how widespread this is.No wonder these Bankers pay themselves millions in Bonus because they are untouchable and they don't give a damn for their Customers.
    Bank Customers in Cypress are lucky because they are losing only 10% of their funds. I LOST ALL MINE.
    In actual fact, I didn't lose it, it was stolen

    0 Votes
  • Al
    Alan M Dransfield Mar 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am looking for supporters of my Campaign to save the UK FOI Act 2000, which is under attack by dark forces in the UK.Hence please take the 60 seconds to signup this campaign at the following link.
    Wouldn't it be wonderful if Banks were under the FOIA 2000 remit??!!
    many thanks in anticipation
    http://you.38degrees.org.uk/petitions/campaign-to-protect-the-foia-2000

    0 Votes
  • Lv
    LV7707 Sep 26, 2014

    Is there a law suit going on? How can I get into the class action law suit? I just sent them a western union money order with their company name on it and Santander is saying they never received it but we traced the western union check and it has the name "mecliria" "Lecliria Mathis". Very hard to read as the print starts with like N, M, or H. The a's look weird and the signature looks like the name starts with an L. They cashed it and only have a phone number. We called and they texted back and we let them now we are goon. After them for fraud and cashing our check. So western union cashiers checks aren't even safe.

    0 Votes
  • Mi
    MikeFreeman Feb 16, 2018

    I had my money order altered. I investigated it with Western Union they sent me a photocopy of the cashes money order. It had pay to the order of “Drive.” Which I didn’t write and was deposited at a Chase Bank. Come to find out Drive is a subsidiary company of Santander. Someone from their company changed my payment and deposited it in another account not in my name then kept informing me they couldn’t find the payment and I was late and even threatened repossession. This just happened last year I am looking for legal action now please let me know how your case turned out.

    0 Votes

bad service

I have paid with my debit/credit card online for the past 2 yrs, this includes a $5 dollar transaction fee, which is fien with me. After santander took over I have issues paying with my card online.

I either have to call in ($10.95) transaction fee or give my direct bank account information (i'd be crazy to do that) if I want to pay online

I have a feeling the error is not just an error and I don't find it coincidental that all these complaints are up here and then this occurs too.

This is a perfect example of what you hear about a comapany trying to compile more fees for their own benefit by canceling out one payment option w/ a $5 dollar fee and directing people to the online payment option that has a $10.95 dollar fee.

If that is not the case, then you think they would fix what is making them look bad. When I spoke to the rep on the live chat, I told her that the site was giving me and error though I had not mentioned what the error was. She responded with "is it giving you error 56?" I sadi yes... Now how would she up and offer that right ofrf the bat if many, many more peopel did not make the same complaint to the company? If they know about why has it not been fixed???

forgery, theft

I attempted to pay off my car loan santander 2 weeks ago. The amount owed was $13, 451. I send a check for the amount as my monthly payment. The check was cashed before the due date. The amount on the check had been altered and initialed by an employee to the amount of $1, 345.00 and cashed in that amount. Soooo... The car wasn't paid off as i'd hoped nor was I notified about the check alteration. I only found about the check alteration by going to my bank, investigating my balance and the actual check. I had the check printed. I called santander 'customer service' and complained. I was put on hold for an eternity (one long-distance call). I called back (2nd long distance call) and was transferred to someone else. This person found a 'copy' of the check somehow and argued with me about the amount and denied there anything wrong with it and that the payment would stand as it was. He added that the total amount due was now $13, 261.00 because a 'revolving interest' charge had been tacked on even though the payment had been made on time and the check was altered. He told me I should fax my concerns to the 'asu' department, whatever that is. So, I got all of my documentation together, wrote a note describing my issues in great detail and faxed and mailed (certified mail, another $6.00 spent on this idiocy) the documentation to the 'asu' department as advised. I also filed a complaint the the texas attorney general's office and sent the same information to them. I also included my complaint to ag's office to santander along with everything else. This all took place 3 business days ago. I have received a return receipt from the ag's office but of course no word from santander. I plan on taking this to small claims court in two weeks if I don't get the 'revolving interest' fee removed, the car paid off and the title. I have no doubt I will be ignored by santander until they have to drag their legal department into it and start threatening me with whatever bs they can come up with. I have time on my hands right now and i'm gearing up for a good fight. Wish me luck!

  • In
    In My Opinion Jul 19, 2010

    Santander uses a lock box to process their payments. The employees at the lock box process for several businesses.

    I think your check may have been encoded for the incorrect amount. Look at the numbers at the bottom towards the right (after your account & check #). The amount that is deducted from your account is determined by what is encoded on the check. I don’t think this is fraud, just a simple mistake.. Human error.

    The only thing that puzzles me is that the lock box does not have a procedure/policy for this. They can apply a label like strip over the incorrect amount & encode it again, or you should have been notified. If someone was able to sign off on the mistake, then they certainly could have contacted you.

    0 Votes

if this company is offered to you as a lender. run!!!

The original loan for this car was finaced through hsbc with no problems. We were sold to this company and the tale of woe begins.
We got behind on the payments of this car because of circumstances beyond our control.
Santander promised to set up a plan to allow us to make one payment and the rest of the payments would be put on the end of the loan extending the loan by two months.

We kept our end of the bargain and paid the note. Santander reniqued on thier word and now are trying to reposses the car. This company should not be trusted. Their word is no good.

  • He
    HELP MAKE CHANGE Sep 23, 2010

    PLEASE PLEASE PLEASE FILE A COMPLAINT WITH FTC SO THAT SANTANDER CONSUMER USA CAN BE HELD ACCOUNTABLE FOR THEIR ACTIONS GO TO: https://www.ftccomplaintassistant.gov AND FILE YOUR COMPLAINT ASAP, IT ONLY TAKES 5 MINUTES THANK YOU!

    0 Votes
  • Ga
    gaetano scarpa Sep 24, 2010

    yes i agree they took over my citi financial auto the both companys are a rip off to all people out there stay away from citifinancial auto and santander consumer usa these two companys should be investigated by the federal trade com to all people that had problems with these two companys report them

    0 Votes
  • Ca
    catipillerman Nov 23, 2010

    i ve have been done the same way i have a 06 free freestyle i ive had it for 21 months had some finacial troble and now i owe like 2000 more than what i paid for it whats up with that !

    0 Votes

violates rights

My hsbc auto loan was acquired by santander consumer usa when they bought hsbc auto. Since then, after hitting a rough employment patch, santander has been relentless in their pursuit of any delinquency...2 days or 32 days, it doesn't matter. They will call all of your contact numbers (home, cell, work, your spouses work) numerous times per day. Even if you talked to them on monday, letting them know that you don't get paid until friday, they will call you every day multiple times per day until then. When you confront them with this info, by saying "read your system notes," they will tell you "it is an automated system and there is no way they can keep the system from calling."

As an added form of harassment and intimidation they will call your employer and your spouse's employer... And... Let your boss and coworkers know that you are in collections. Even when you call santander and tell them to stop calling you (and your spouse) at work. They will continue to call. Well I finally had it with their disregard of the fair debt collections practices act. So here is what I did:

Filed complaints with the bbb in my area. Btw, the bbb has suspended santander's rating while they are under investigation. And I also filed a complaint with my state's attorneys general office. Everyone here should do the same. And to help you with that here is the fdcpa, so you will know which of your rights are being vilated.

The fair debt collection practices act (fdcpa), 15 u.S. C. § 1692:

Prohibited conduct

The act prohibits certain types of "abusive and deceptive" conduct when attempting to collect debts, including the following:

Hours for phone contact: contacting consumers by telephone outside of the hours of 8:00 a.M. To 9:00 p.M. Local time[3]

Failure to cease communication upon request: communicating with consumers in any way (other than litigation) after receiving written notice that said consumer wishes no further communication or refuses to pay the alleged debt, with certain exceptions, including advising that collection efforts are being terminated or that the collector intends to file a lawsuit or pursue other remedies where permitted[4]

Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously: with intent to annoy, abuse, or harass any person at the called number.[5]

Communicating with consumers at their place of employment after having been advised that this is unacceptable or prohibited by the employer[6]

Contacting consumer known to be represented by an attorney[7]

Communicating with consumer after request for validation has been made: communicating with the consumer or the pursuing collection efforts by the debt collector after receipt of a consumer's written request for verification of a debt made within the 30 day validation period (or for the name and address of the original creditor on a debt) and before thedebt collector mails the consumer the requested verification or original creditor's name and address[8]

Misrepresentation or deceit: misrepresenting the debt or using deception to collect the debt, including a debt collector's misrepresentation that he or she is an attorney or law enforcement officer[9]

Publishing the consumer's name or address on a "bad debt" list[10]

Seeking unjustified amounts, which would include demanding any amounts not permitted under an applicable contract or as provided under applicable law[11]

Threatening arrest or legal action that is either not permitted or not actually contemplated[12]

Abusive or profane language used in the course of communication related to the debt[13]

Communication with third parties: revealing or discussing the nature of debts with third parties (other than the consumer's spouse or attorney) [14]

Contact by embarrassing media, such as communicating with a consumer regarding a debt by post card, or using any language or symbol, other than thedebt collector’s address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business [15][16]

Reporting false information on a consumer's credit report or threatening to do so in the process of collection[17]

  • Ja
    jannxxxxx Apr 19, 2011

    they are doing this to me now, 56 calls last week, i spoke to them and still the calls are coming some automated some not i have had it, 9 calls a day sometimes, they are violationg me, and they wont stop, ???????

    0 Votes

In The News

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If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
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ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
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