Santander Consumer USA
United States - TX75247
|Mon||7:00 AM - 11:00 PM|
|Tue||7:00 AM - 11:00 PM|
|Wed||7:00 AM - 11:00 PM|
|Thu||7:00 AM - 11:00 PM|
|Fri||7:00 AM - 9:00 PM|
|Sat||7:00 AM - 5:00 PM|
|Mon||7:00 AM - 11:00 PM|
|Tue||7:00 AM - 11:00 PM|
|Wed||7:00 AM - 11:00 PM|
|Thu||7:00 AM - 11:00 PM|
|Fri||7:00 AM - 9:00 PM|
|Sat||7:00 AM - 5:00 PM|
In february of 2010 santander consumer usa took over my loan with hsbc auto finance, as hsbc went out of...
I had an auto loan with soverign bank, which was purchased or however it panned out now became santander consumer usa. Usa... Really?? Every time you call them you speak to someone in another country. Never the usa!! Besides that... They are rude and arrogant and very non-caring. I have less than a year to pay on my vehicle. My husband and I separated. I asked them if they could put a payment on the back of the loan so I could get a grip on my finances. They said they didn't do that. But somehow or another, they changed the due date??!! So it always looks like I am a month behind. Hence... All the late fees accumulating on this account.
When I called them to discuss the late fees... They said there is nothing they could do about it.
They first said, "oh you just missed our promotion" it ended yesterday. Are you kidding me???
So now... It's on my credit report, late fees accumulate every month, and they won't do a damn thing about it.
Makes me feel like any day they have the right to come and take my car. Not!!!
Not to mention, when you make your payment on line, they charge you 10.95 western union fee. Really???
No one charges to make payments!! That is stealing in my opinion.
There are no local banks to make the car payment. And now... When I try to make the payment, it tells me that I can't use that account!!! Why??? I have no idea. But, it takes time to make phone calls for payments. I work two jobs, it's very inconvenient.
I hate this company. They are not even registered with the bbb. Gee, what a surprise!!
I am so sick of talking to customer service representatives that I cannot understand, and they cannot understand me. I was just on the phone with Santander's customer service and apparently it was time for them to close. My phone call was cut off! How tacky is that? When I called back an automated message said that the call center was closed for the day. Gee, thanks. The whole reason I called was because their online account access has NEVER worked, and I needed assistance to make some account changes. I am very displeased that Santander is in charge of my loan now, I never had problems like this with HSBC.
In March 2010, I received a notice from United Auto Credit Corp that my car loan would be moved to Santander Consumer. Ive always paid on time (mostly ahead of time) with a money order, and Ive never been late nor missed a payment. I have about 18 months of payments left. The last week of July 2010 I started receiving calls from Santander, but they never left a message. I called them back and they asked when should they expect their 7/10 car payment. I informed them that I bought and sent a money order on 7/18/10 so they should have it by now. They denied they ever got it, so I contacted the company that my m.o. was issued from, and they informed me that the m.o. was cashed on 8/10/10. They couldnt immediately tell me who cashed it, so I called Santander back and told them the m.o. was cashed.in the meantime, Im getting approx. 4-5 calls a day from these people, which I promptly ignore. I refuse to be stressed out by aggressive debt collection calls ever again, so they can call until the cows come home. Anyway, I called the m.o. company again and they told me to send in $15 to trace the m.o. About 5 days later, I received a copy of the m.o. - it had been altered so bad that my 8 y ear old grandson could have done a better job. My m.o. number was cut from the original, pasted onto a Mexican m.o., and cashed somewhere in Mexico. (And as a sidenote, shame on Continental Express Money Order Co. for accepting such an obvious forged note - I may just include them in my lawsuit.) It was an obvious inside job, as indicated by all of these Santander complaints. These people are crooks and thieves, and I would rather them come get this car and I fight them in court before I pay them another dime. Im also going to file federal charges because of this international scam and Im contacting the Texas Attorney General. Santander should not be allowed to conduct business - they prey on people with compromised credit and steal even more money from us. If anyone has a complaint with Santander, you should not hesitate to contact the Texas Attorney General. They will continue to prey on us unless we all do something about it. Posting a complaint on a board will not stop it!!
we had a loan through HSBC and have paid our monthly payments and only to HSBC, plus more than amount due...
My husband and I have been financing a vehicle for 5 years through Sovereign Bank which then got taken over by complete leeches Santander Bank. We were filing a Chapter 13 bankruptcy and decided to change to a Chapter 7 which we have not filed yet, We were waiting for the bank to contact us following the discharge of the 13, so after a month and a half we contacted them. My husband tried to work out an arrangement with them the best they could do was to say we could pay them 1/2 the total we owed the vehicle was almost payed off. So my husband asked if he could talk to a supervisor, she connected him, he then left a message. They never called back, 2 days later they were in our driveway to repossess our van. We immediately called them and said we were trying to pay, they pretty much could care less and we ended up having to pay them $400 plus another $140 fee to the repo company. They are vermin.
This company is a predatory lender, my wife and daughter purchased a car, yes our credit is bad we have had many problems over the years with money but we have always pad off any loan that we have taken out most times costing much more to us due to late fees and the like. This company has made it impossible to even catch up on payments, due to hidden charges, fees and lies about what you owe at any one time to get your account current. They tell you it is current then turn around and tell you OH you did not pay the charges in your last payment and they have been acquiring charges this whole time. They make it impossible for you to stay up on the payments, then charge you for the payments you make over the phone and INTERNET. You could send it by mail but then you have to depend on them to apply it to the account before late charges are attached that they do not tell you about. So far this year we have payed over $1, 500.00 in fees and hidden charges, we live from week to week this is not right that they should prey on the low income population. They should be shut down for their predatory lending practices.
This business has proven to me that they are scamers, liers and they steal money. we traded our truck off, santander has told me that the dealership has not sent the payoff check, then it was we will post to your account today the 13th of aug, then it was we lost the check then it was it was posted to the wrong account and now dealership must send copy of cashed check front and back or they will not get the title to the trade in and we will still owe lots of money. I have talked to some flake everyday and email everyday. I cannot believe Gov. Perry has allowed this to go on. I think he is a great man.gov Perry please help these people. AND SHAME ON HSBC, IN SHORT YOU SUCK!
My auto loan was owned and serviced with HSBC Auto Finance Company (without incident) until March of 2010 at which time Santander became the servicing agent. My Loan was handed to them with only 4 pymts left on the loan. My payments were made promptly with HSBC. Even though I did not receive information as to where to send my payments, I proactively went online to Santander's website to make my first payment online to ensure that I was not late in making my payment; however, Santander began charging my account with late fees. I contacted the Customer Service to have the matter resolved and this is when the nightmare began. I have presented them with evidence upon evidence indicating my promptness in making my payments and they somehow turn my evidence against me because as one of the Customer Service Representatives (CSRs) stated, "because they can without the customer's consent." I have tried to have these matters resolved without litigation, but there appears to be no other solution. I paid overpaid my loan in July 2010 (and have proof of that) to bring my balance to $0.00 to rid myself of business with Santander. Yet, somehow they have managed to place balances on my account - one day the balance is the amount I paid off, the next day it's $1174.#. Today, the balance on my account read: $324.#. Thank God for HSBC for even thou Santander ran amuck with my account, I received my Certificate of Title from HSBC in the mail today. HSBC upheld their agreement with me and honored it. I still however, feel that FTC or BBB or whomever can, need to have Santander dissolved in business. It is the worst example of Consumer Lending I have ever known. There should REALLY be LEGAL ACTION (S) brought against them - maybe then they would be consummate in their customer service. I'm still concerned about the negative information that was most likely given to credit reporting agencies re: to my account due to their extreme display of malice and vindictiveness. A class action suit should be sought and brought against Santander Consumer USA for misaligning the credit-worthiness of their customers and punitive damages sought for the aggravation and distress their CSRs cause.
I'm a Sovereign costumer for 2 years. I had everything well in my account for 2 years. Until one day I had a fee problem. They charge me $35 dollars for each payment I did I that day. So, the total was $280. I didn't knew that I had insufficient money, and only in that day the rob me almost $300 and the payments I did were $100.
I tried to fix with my branch manager and nothing. Call the costumer service, that is horrible. She just looked to my account and said that everything was legal and they couldn't help me.
Then I talked to the costumer service manager who told me nothing could be done. And I told her, I was going to close my account and all my family because It wasn't anymore a money issue, it was about a "robot" bank that forgot that they have people behind that accounts. My money market had money and I had a clean record. So, if that don't mean nothing I don't want a bank like that.
Don't open a account. They are thiefs and people that only see money. They don't care about their costumer.
Santander took over for Drive Financial who originally had my car loan. Drive Financial was bad enough but Santander calls me one day after a payment is due to ask when my payment is going to be made. They call on average of 14 times a day. They call on two lines at work and my cell phone. If I wasn't the one answering the phone at work, I would be in a lot of trouble for getting that many calls.
They also have increased the balance on the account even when the payments were on time. The balance on the statement does not reflect nearly as many payments as I have actually made. When I inquired as to why, customer service told me I would be able to get a print out of all transactions on the account. I requested it three times. I have NEVER received one report. I believe they are overcharging interest and adding fees that are not legal, but I can't prove it without their breakdown.
These people MUSt be stopped. they break all the rules and get away with it!!
I also had a car loan from road loans, who then became drive financial and finally santander consumer. They...
Santander just called me telling me they want the car or I have to pay right now they then told me that they can garnish my wages if you google it you will see is what I was told so I did 41. South Carolina Wage Garnishment
Wage attachment is prohibited in South Carolina. SCCLA 37-5-104.
wow looks like a lie a huge one there lol. They will tell you anything they can to get money I don't get how this comp even has anything but bad pr I want to see them go down I am going to go to every car dealer ship and let them read all the complaints then as think any of the folks here would ever get a car from you more then once knowing you use a comp like this. Make them think about how they will not get anyone to buy more then one car from them and with me driving a billboard that tells how bad they are want to be what will happen even more?
Hey santander when you read this run over to your books and look at who has a blue 2008 billboard that says don't use this comp they screw you all the time.
Have a good day and may the bbb shut you down
Situation: Santander Consumer took over HSBC. With HSBC, when you call for a payment deferment, they will tell you yes or no. Santander took over the company. I called in for a deferment and they verbally told me "ok you’re all set". A month later I get a bill for the past month with a late fee. It was not differed. So I called to complain, and they said they have to repeat the process to fix the problem. It got deferred; however they didn’t remove the late fee. So I called and spoke to JIM ROY SCOTT, accounts manager, who refused to remove the late fee after apologizing for the negligence. Who also refused to give me the number to complaints (only given me a P.O. box number, says that there is not a number to complaints). The late fee is $17.06. Small right, but lets multiply this, if this was to happen to ONE MILLION clients, the company takes $17, 060, 000.00 (17 Million) from the public. Justice must be served!
This company calls me every five days I have retained an attorney to file bankruptcy. I called Santander to relinquish the vehicle and request that they pick it up. They told me they could not pick up the vehicle until I gave them a case #. I keep getting calls on my work and cell phones and I keep telling them the same thing and have given them my attorney info. I'm keeping a log of every time they call me and I give them the attorney info because obviously they don't train their employees about the law and protection consumers have from the FDC. Let em keep calling, I hope they have to pay a fine for every call. Here is the letter I will be sending them:
P.O. Box 961245
Fort Worth, TX [protected]
Re: Account #
To Whom It May Concern:
This will serve as your legal notice under provisions of federal law, the Fair Debt Collection Practices Act FDCPA, to cease all communication with me in regard to the above referenced debt. I have retained an attorney and you may contact him regarding this matter at Michael Law Offices.
If you fail to heed this notice, I will file a formal complaint against you with the Federal Trade Commission who is responsible for enforcement of the FDCPA, the States Attorney General’s office, The American Collectors Association, local State Bar Association and Illegal Practices of Law Association.
By sending this letter it is my intension to stop all your calls from this day forth.
You are also notified that should any adverse information be placed against my credit reports as a result of this notice that appropriate actions will be taken. Please give this very important matter the utmost attention.
Certified Mail #___________________________________________________
Collection Agency Notice: This is an attempt to make a debt collector obey the law. Any information obtained, will be used for that purpose. All my phone numbers will be monitored and tape recorded for my protection starting from the date I have signed above.
An employee of santander has stolen my bank routing number and account number when mailed to their po box at: p. o box 660633 dallas, tx [protected].
I have only made 2 payments to them via check since they took over the servicing of hsbc auto and my info has been compromised.
This person has made their own checks with my routing number and account number but the name brittney dotie and a duncanville tx address, and has cashed one for $465 at old navy in plano tx, and then a smaller one at krogers in fort worth texas, then she also went to burlington coat factory in dallas tx for $355.
If anybody else has had their identity stolen by "brittney dotie" email me back please, and we can make sure this person is stopped.
I have pictures and there is a surveillance video.
I am thinking about getting a lawyer or something but not sure exactly how far to take this. if anybody has any advice i'd love to hear it. thank you.
I have paid with my debit/credit card online for the past 2 yrs, this includes a $5 dollar transaction fee, which is fien with me. After santander took over I have issues paying with my card online.
I either have to call in ($10.95) transaction fee or give my direct bank account information (i'd be crazy to do that) if I want to pay online
I have a feeling the error is not just an error and I don't find it coincidental that all these complaints are up here and then this occurs too.
This is a perfect example of what you hear about a comapany trying to compile more fees for their own benefit by canceling out one payment option w/ a $5 dollar fee and directing people to the online payment option that has a $10.95 dollar fee.
If that is not the case, then you think they would fix what is making them look bad. When I spoke to the rep on the live chat, I told her that the site was giving me and error though I had not mentioned what the error was. She responded with "is it giving you error 56?" I sadi yes... Now how would she up and offer that right ofrf the bat if many, many more peopel did not make the same complaint to the company? If they know about why has it not been fixed???
I attempted to pay off my car loan santander 2 weeks ago. The amount owed was $13, 451. I send a check for the amount as my monthly payment. The check was cashed before the due date. The amount on the check had been altered and initialed by an employee to the amount of $1, 345.00 and cashed in that amount. Soooo... The car wasn't paid off as i'd hoped nor was I notified about the check alteration. I only found about the check alteration by going to my bank, investigating my balance and the actual check. I had the check printed. I called santander 'customer service' and complained. I was put on hold for an eternity (one long-distance call). I called back (2nd long distance call) and was transferred to someone else. This person found a 'copy' of the check somehow and argued with me about the amount and denied there anything wrong with it and that the payment would stand as it was. He added that the total amount due was now $13, 261.00 because a 'revolving interest' charge had been tacked on even though the payment had been made on time and the check was altered. He told me I should fax my concerns to the 'asu' department, whatever that is. So, I got all of my documentation together, wrote a note describing my issues in great detail and faxed and mailed (certified mail, another $6.00 spent on this idiocy) the documentation to the 'asu' department as advised. I also filed a complaint the the texas attorney general's office and sent the same information to them. I also included my complaint to ag's office to santander along with everything else. This all took place 3 business days ago. I have received a return receipt from the ag's office but of course no word from santander. I plan on taking this to small claims court in two weeks if I don't get the 'revolving interest' fee removed, the car paid off and the title. I have no doubt I will be ignored by santander until they have to drag their legal department into it and start threatening me with whatever bs they can come up with. I have time on my hands right now and i'm gearing up for a good fight. Wish me luck!
The original loan for this car was finaced through hsbc with no problems. We were sold to this company and the tale of woe begins.
We got behind on the payments of this car because of circumstances beyond our control.
Santander promised to set up a plan to allow us to make one payment and the rest of the payments would be put on the end of the loan extending the loan by two months.
We kept our end of the bargain and paid the note. Santander reniqued on thier word and now are trying to reposses the car. This company should not be trusted. Their word is no good.
My hsbc auto loan was acquired by santander consumer usa when they bought hsbc auto. Since then, after hitting a rough employment patch, santander has been relentless in their pursuit of any delinquency...2 days or 32 days, it doesn't matter. They will call all of your contact numbers (home, cell, work, your spouses work) numerous times per day. Even if you talked to them on monday, letting them know that you don't get paid until friday, they will call you every day multiple times per day until then. When you confront them with this info, by saying "read your system notes," they will tell you "it is an automated system and there is no way they can keep the system from calling."
As an added form of harassment and intimidation they will call your employer and your spouse's employer... And... Let your boss and coworkers know that you are in collections. Even when you call santander and tell them to stop calling you (and your spouse) at work. They will continue to call. Well I finally had it with their disregard of the fair debt collections practices act. So here is what I did:
Filed complaints with the bbb in my area. Btw, the bbb has suspended santander's rating while they are under investigation. And I also filed a complaint with my state's attorneys general office. Everyone here should do the same. And to help you with that here is the fdcpa, so you will know which of your rights are being vilated.
The fair debt collection practices act (fdcpa), 15 u.S. C. § 1692:
The act prohibits certain types of "abusive and deceptive" conduct when attempting to collect debts, including the following:
Hours for phone contact: contacting consumers by telephone outside of the hours of 8:00 a.M. To 9:00 p.M. Local time
Failure to cease communication upon request: communicating with consumers in any way (other than litigation) after receiving written notice that said consumer wishes no further communication or refuses to pay the alleged debt, with certain exceptions, including advising that collection efforts are being terminated or that the collector intends to file a lawsuit or pursue other remedies where permitted
Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously: with intent to annoy, abuse, or harass any person at the called number.
Communicating with consumers at their place of employment after having been advised that this is unacceptable or prohibited by the employer
Contacting consumer known to be represented by an attorney
Communicating with consumer after request for validation has been made: communicating with the consumer or the pursuing collection efforts by the debt collector after receipt of a consumer's written request for verification of a debt made within the 30 day validation period (or for the name and address of the original creditor on a debt) and before thedebt collector mails the consumer the requested verification or original creditor's name and address
Misrepresentation or deceit: misrepresenting the debt or using deception to collect the debt, including a debt collector's misrepresentation that he or she is an attorney or law enforcement officer
Publishing the consumer's name or address on a "bad debt" list
Seeking unjustified amounts, which would include demanding any amounts not permitted under an applicable contract or as provided under applicable law
Threatening arrest or legal action that is either not permitted or not actually contemplated
Abusive or profane language used in the course of communication related to the debt
Communication with third parties: revealing or discussing the nature of debts with third parties (other than the consumer's spouse or attorney) 
Contact by embarrassing media, such as communicating with a consumer regarding a debt by post card, or using any language or symbol, other than thedebt collector’s address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business 
Reporting false information on a consumer's credit report or threatening to do so in the process of collection