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21st Mortgage

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21st Mortgage Customer Service Contacts

620 Market Square
Knoxville, Tennessee
United States - 37902
Mon8:30 AM - 6:00 PM
Tue8:30 AM - 6:00 PM
Wed8:30 AM - 6:00 PM
Thu8:30 AM - 6:00 PM
Fri8:30 AM - 6:00 PM
SatClosed
SunClosed

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Complaints & Reviews

21st Mortgage — Unprofessional and very rude

Because my husband lost his job we have been behind and I understand that we have to keep up with them but sometimes it's hard to speak to them because they are sarcastic and and they say they want to help you but make it difficult to work with them. They say just answer when we call okay? We answer again why are u behind? Same answer. Why can't u make the payment? Same answer. How much you getting a month? Same answer. We had other bills that came in plus, medical bills. Their answer"well maybe pay your house payment next time first". So I'm suppose to let my husband medical necessities go no diabetic medicine, no blood pressure medicine, no humira for his skin and bone disease. And yes I explained this to them. They need a class etiquette and professionalism. I will not recommend this mortgage company. Social media will hear of this.

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    Jul 29, 2020

    21st Mortgage — Mobile home mortgage company

    Unfortunately it was only after we were financed and everything was said and done that we decided to do some...

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    21st Mortgage — property taxes

    This company failed to inform me of delinquent taxes that they failed to pay on property that I purchased. Since I purchased the land in January 2019 I wasn't expecting to pay taxes until October 2019. Needlessly to say the property was sold at a tax auction 3 months after purchase. I would not have had an issue with paying the back taxes but at least be upfront and honest about the situation.

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      Jan 08, 2020

      21st Mortgage Corporation — mobile home mortgage, payment not late, the blaylock's in arkansas

      we have not missed any payments til this month January 2020, they called us 01/07/2020 we technically...

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      Sep 27, 2019

      21st Mortgage Corporation — illegal foreclosures

      Please help! This company has been found guilty of illegally foreclosing on my Elderly Parents home and are...

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      21st Mortgage Corporation — harassment

      Calling every month stating that our payment is due in the first but doesn't have a grace period but on my mortgage booklet says we have until the 16th to pay without late fees. The last I checked that's a grace period!! I'm tired of being harassed everyday! The mortgage is paid every month!! Why give this grace period of your gonna call and harass me everyday till it's paid. Honestly everyone that has to deal with these [censored] should file a lawsuit against them for harassment. It's not ok and you aren't the only bill people have to pay!

      harassment

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        21st Mortgage Corporation — mortgage/customer service

        We initially applied for our loan in mid-February 2019. We submitted our documents and got the initial approval notice and were allowed to move in mid-March with a tentative due date of May 1 on our first payment. We had several problems come up, like the property tax was submitted wrong so we owed more on our down payment, the community couldn't get all of their documents in. We thought we had it resolved by the end of April. We got our call from 21st and we agreed our first payment would be May 15 due to the short notice. There were some more problems, some of the community documents were still missing so we went back and forth and on May 10 we were told our due date would be pushed back to June 1 because of the delays getting the paperwork. I called the afternoon May 13 to check and was told the final document had been submitted but was still pending. I called today, May 16, and was told that our loan was finalized May 14 and that we had a payment due yesterday. We were never notified the loan had been finalized and that our payment was due and when I called today there is apparently no record of the conversation had May 10 regarding my load being pushed out and that there is no way to push the loan out. They told me we agreed to May 15 and it doesn't matter when the loan was finalized, even if it had gone through May 16, the first payment on file was due May 15 and seeing as to how we've been living in the house since March that they don't see what the problem is. We were assured the first time our date was pushed out that regardless of when we make the first payment, we will make the same number of payments, all of the payments will be for a set amount, and that the amount paid into the loan will be same. No one seems to get why we're so upset at the loan being approved Tuesday with a Wednesday due date and when we mention that we were never notified they insist we were, back in April when we agreed to May 15. They say our only choice here is to make the payment now or we can pay an added fee of $92 to change our cycle with the first payment being due June 1.

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          21st Mortgage Corporation — rude management

          They called my mom tonight to confirm payment for Dec. 20, but earlier this month our car insurance wa...

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          21st Mortgage Corporation — loan financing

          They will not tell you this, but if you email in your loan documents in over a few days, they will deny you...

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          Eufaula

          21st Mortgage Corporation — rude and unprofessional service reps

          I am not only having financial problems, i am also having health issues. I am self employed and due to the...

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          21st Mortgage Corporation — harassing and ridiculous interest rates of 14 percent.

          Have called every month for 10 years 2-3 days before the payment is even do. Have tried to work with them and...

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          21st Mortgage Corporation — manager / customer service

          I called in to make and payment on my loan, I kept getting transferred to different people who were extremely...

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          21st Mortgage Corporation — mortgage

          This company is like no other we have ever dealt with. They call all day every day on every number they have...

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          21st Mortgage — home loans

          After sending in the mountain of required paperwork we were called and basically called liers because we made...

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved           21st Mortgage Corporation — managers in customer service

          My name is Monica mclemore. I called to make arrangements to get caught up on my mortgage payment for thi...

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          Calhoun

          21st Mortgage Corporation — unethical behavior on 9/18/2017

          On many occasions with this company, I have been harassed and belittled. My family is struggling financially...

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          21st Mortgage Corporation — insurance proceeds held by lender

          After many issues with 21st Mortgage over the years, this occurrence was the one that topped all problem...

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          21st Mortgage Corporation — rude customer service

          Please listen to conversation on 10-18-2016 @ 4:52pm the rudeness & I had to beg for payment to be taken the...

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          21st Mortgage Corporation — customer service

          This is absolutely the WORST company I have ever dealt with. They are rude and disrespectful. It's bad enough when life happens, divorce, job loss, sickness and death. If you get a little behind they harass and badger you for payments like you are the ### of the earth. They really operate as a collection agency and not a reputable mortgage business. I only pray they never get in the position I am in and are treated they way they bully people. I am seriously considering taking legal action because someone in authority needs to know how they operate. I do not believe the Make Home Affordable Program was meant to be handled this way.

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            21st Mortgage — mobile home

            I have had all of the same issues with 21st including them call me a squatter when I was just 3 days late with my payment. I have tried The Better Business route but they just administratively close your complaint without resolving it . If you are tired of being treated like this please file a formal complaint with the FBI mortgage fraud task force - If you are tired of being treated like this please file a formal complaint with the FBI mortgage fraud task force https://www.fbi.gov/about-us/investigate/white_collar/mortgage-fraud

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