Having problems with 21st Mortgage?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

21st Mortgage Customer Service Contacts

620 Market Square
Knoxville, Tennessee
United States - 37902
Mon8:30 AM - 6:00 PM
Tue8:30 AM - 6:00 PM
Wed8:30 AM - 6:00 PM
Thu8:30 AM - 6:00 PM
Fri8:30 AM - 6:00 PM
SatClosed
SunClosed

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with 21st Mortgage Customer Service. Initial 21st Mortgage complaints should be directed to their team directly. You can find contact details for 21st Mortgage above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about 21st Mortgage. Discuss the issues you have had with 21st Mortgage and work with their customer service team to find a resolution.

Complaints & Reviews

21st MortgageUnprofessional and very rude

Because my husband lost his job we have been behind and I understand that we have to keep up with them but sometimes it's hard to speak to them because they are sarcastic and and they say they want to help you but make it difficult to work with them. They say just answer when we call okay? We answer again why are u behind? Same answer. Why can't u make the payment? Same answer. How much you getting a month? Same answer. We had other bills that came in plus, medical bills. Their answer"well maybe pay your house payment next time first". So I'm suppose to let my husband medical necessities go no diabetic medicine, no blood pressure medicine, no humira for his skin and bone disease. And yes I explained this to them. They need a class etiquette and professionalism. I will not recommend this mortgage company. Social media will hear of this.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Jul 29, 2020

    21st Mortgage — Mobile home mortgage company

    Unfortunately it was only after we were financed and everything was said and done that we decided to do some...

    21st Mortgageproperty taxes

    This company failed to inform me of delinquent taxes that they failed to pay on property that I purchased. Since I purchased the land in January 2019 I wasn't expecting to pay taxes until October 2019. Needlessly to say the property was sold at a tax auction 3 months after purchase. I would not have had an issue with paying the back taxes but at least be upfront and honest about the situation.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Jan 08, 2020

      21st Mortgage Corporation — mobile home mortgage, payment not late, the blaylock's in arkansas

      we have not missed any payments til this month January 2020, they called us 01/07/2020 we technically...

      Sep 27, 2019

      21st Mortgage Corporation — illegal foreclosures

      Please help! This company has been found guilty of illegally foreclosing on my Elderly Parents home and are...

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free

      21st Mortgage Corporationharassment

      Calling every month stating that our payment is due in the first but doesn't have a grace period but on my mortgage booklet says we have until the 16th to pay without late fees. The last I checked that's a grace period!! I'm tired of being harassed everyday! The mortgage is paid every month!! Why give this grace period of your gonna call and harass me everyday till it's paid. Honestly everyone that has to deal with these [censored] should file a lawsuit against them for harassment. It's not ok and you aren't the only bill people have to pay!

      harassment

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        21st Mortgage Corporationmortgage/customer service

        We initially applied for our loan in mid-February 2019. We submitted our documents and got the initial approval notice and were allowed to move in mid-March with a tentative due date of May 1 on our first payment. We had several problems come up, like the property tax was submitted wrong so we owed more on our down payment, the community couldn't get all of their documents in. We thought we had it resolved by the end of April. We got our call from 21st and we agreed our first payment would be May 15 due to the short notice. There were some more problems, some of the community documents were still missing so we went back and forth and on May 10 we were told our due date would be pushed back to June 1 because of the delays getting the paperwork. I called the afternoon May 13 to check and was told the final document had been submitted but was still pending. I called today, May 16, and was told that our loan was finalized May 14 and that we had a payment due yesterday. We were never notified the loan had been finalized and that our payment was due and when I called today there is apparently no record of the conversation had May 10 regarding my load being pushed out and that there is no way to push the loan out. They told me we agreed to May 15 and it doesn't matter when the loan was finalized, even if it had gone through May 16, the first payment on file was due May 15 and seeing as to how we've been living in the house since March that they don't see what the problem is. We were assured the first time our date was pushed out that regardless of when we make the first payment, we will make the same number of payments, all of the payments will be for a set amount, and that the amount paid into the loan will be same. No one seems to get why we're so upset at the loan being approved Tuesday with a Wednesday due date and when we mention that we were never notified they insist we were, back in April when we agreed to May 15. They say our only choice here is to make the payment now or we can pay an added fee of $92 to change our cycle with the first payment being due June 1.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          21st Mortgage Corporation — rude management

          They called my mom tonight to confirm payment for Dec. 20, but earlier this month our car insurance wa...

          21st Mortgage Corporation — loan financing

          They will not tell you this, but if you email in your loan documents in over a few days, they will deny you...

          Eufaula

          21st Mortgage Corporation — rude and unprofessional service reps

          I am not only having financial problems, i am also having health issues. I am self employed and due to the...

          21st Mortgage Corporation — harassing and ridiculous interest rates of 14 percent.

          Have called every month for 10 years 2-3 days before the payment is even do. Have tried to work with them and...

          21st Mortgage Corporation — manager / customer service

          I called in to make and payment on my loan, I kept getting transferred to different people who were extremely...

          21st Mortgage Corporation — mortgage

          This company is like no other we have ever dealt with. They call all day every day on every number they have...

          21st Mortgage — home loans

          After sending in the mountain of required paperwork we were called and basically called liers because we made...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          21st Mortgage Corporation — managers in customer service

          My name is Monica mclemore. I called to make arrangements to get caught up on my mortgage payment for thi...

          Calhoun

          21st Mortgage Corporation — unethical behavior on 9/18/2017

          On many occasions with this company, I have been harassed and belittled. My family is struggling financially...

          21st Mortgage Corporation — insurance proceeds held by lender

          After many issues with 21st Mortgage over the years, this occurrence was the one that topped all problem...

          21st Mortgage Corporation — rude customer service

          Please listen to conversation on 10-18-2016 @ 4:52pm the rudeness & I had to beg for payment to be taken the...

          21st Mortgage Corporationcustomer service

          This is absolutely the WORST company I have ever dealt with. They are rude and disrespectful. It's bad enough when life happens, divorce, job loss, sickness and death. If you get a little behind they harass and badger you for payments like you are the ### of the earth. They really operate as a collection agency and not a reputable mortgage business. I only pray they never get in the position I am in and are treated they way they bully people. I am seriously considering taking legal action because someone in authority needs to know how they operate. I do not believe the Make Home Affordable Program was meant to be handled this way.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            21st Mortgagemobile home

            I have had all of the same issues with 21st including them call me a squatter when I was just 3 days late with my payment. I have tried The Better Business route but they just administratively close your complaint without resolving it . If you are tired of being treated like this please file a formal complaint with the FBI mortgage fraud task force - If you are tired of being treated like this please file a formal complaint with the FBI mortgage fraud task force https://www.fbi.gov/about-us/investigate/white_collar/mortgage-fraud

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              IN THE NEWS

              Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
              If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
              One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
              A consumer site aimed at exposing unethical companies and business practices.
              ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
              You'll definitely get some directions on how customer service can best solve your problem.
              Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.